DRQ : Check of service contract in service call

SBO 2007 PL08
Creating a service call, linked to an ItemCode without service contract will give a message : "no service contract available', that's is correct.
But when creating a service call linked to a serial number also without service contract don't give any message.
Needed : have the same control when choosing a serial number than a ItemCode

Hi Manfred,
please try to use CRM_SRV_ORDER_API_CREATE.
When tracing the creation of a new contract there is also CL_CRM_1O_MAIN=>CREATE_ORDER, maybe this can be used.
best regards,
Johannes

Similar Messages

Service Contract and Service Quote, Are they two different application or s

Service Contract and Service Quote, Are they two different application or same application ?
What is the difference ?
thanks
siva

Siva
There is no application called Service Quote (But we can have services in the quoting lines).
Thanks
Nagamohan

Copy Ibase Component from Service Contract to Service Plan

HI Experts,
I am creating a Service Contract by maintaining the Ibase Component in the Product list at item level
and I am doing followup transaction service plan and from service plan to service order followup
But the Ibase Component is not getting Copied from service Contract to service plan transaction as well
as from serivce plan to service order transaction.
Pls help me in this regard.
Regards
Pavan.A

Hi Pavan,
You can use copy control BADI to achieve this.
The badi to use is 'CRM_COPY_BADI'. You need to configure the transaction copy control to trigger this badi.
Look at methods REFOBJ, SERVICE_I and SERVICEPLAN_I.
One of this methids should allow you to do this.
Regards,
Surendar

Service prod in service contract and service order thro RRB!

Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.Nagaraju

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007

Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
Vinay

Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh

Service contract in service order

Hi,
I have create a service contract in VA41 (type : WV).
But when i create the service order, the service contract is not determined. This message appear :
No cost management is provided for sales document item
You have tried to assign a sales document item to the service order for
which no item costing management is provided.
Such items can not be entered for service orders.
What's missing ?
What i have to do to determinat the service contract in notification or service order CS.
Thanks for your reply.

Hi,
When u create servcie order with service contract then the item from contract must be cost management.
reason is that u r performing services against that perticular service contract,
so when u settle service order by KO88, then cost from service order flows to service contract item (Contract item hold the cost)
Now after this U need to settle service contract by VA88, to flow cost in to COPA(Profitability analysis).
Assign account assignment category as "E" in requirement class,
Maintain settlement rule SDI for service order
Maintain sttlement rule PSG for service contract.
kapil

Problem in Creating Service contract Quote

Hi,
I have a problem while creating Service Contract Quote. The Problem is "No Items being created in Service Contract Quote."
I am copying these line items from the Package Quote(Programatically). I am reading the Package Quote Lines Items using CRM_ORDER_READ and I am looping these one by one, and copying into one Item Table. Passed this table, to MAINTAIN_ORDERADM_I function module. And Then I am calling SAVE function module.
But, for me service contract Quote is being created with no line items.
Can you please let me know, how can I solve this problem.
And let me know what are the necessary steps to be taken progrmtically, for creating Service Contract Quote from a Package Quote.
Thanks,
Sandeep

A standard way of doing this would be to create an action in service contract with method call processing type, and method COPY_DOCUMENT. For this you need to do the following:
1) Create a new action called "SRV_CNTRCT_QUOTE_CREATE" in action pofile already attached to Package Quote. Use
CRMC_ACTION_DEF Tcode for this.
2) Choose processing type as method call and method as COPY_DOCUMENT.
3) Choose parameter CRMD_ORDERADM_H, PROCESS_TYPE with initial value as transaction type of Serv Contract Quote.
4) Institute start and scheduled conditions if required in CRMC_ACTION_CONF.
Note: For this copying controls at transaction level, item category level and itemcat determination while copying should have been determined.
Regds,
Raghu

Partner in service contract and ibase

Here is a data migration scenario, migration service contract from legance to crm:
1. warranty data and sold to partner will be migrated to ibase in crm
2. legancy contract will be migrated to crm contract, which also contains a sold to party
So my question is whether there is a dependency about sold-to party between service contract and ibase,
- for example., here is ibase contain product: A,B,C, but when create a contract for product D, which does not exist in a ibase, so whether this contract can be create, whether it can look up the if product exist in ibase according to sold to party,
And whether it can prevent to create new contract for D?
Many thanks.

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

Service Contract-CS Process

Dear Mates
My requirement is of as follows.please help me in how to do it in SAP.
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
3.Creation of Service order with ref to Service notification.
4.Costs are been captured there.
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
6.Creating debit memo with ref to debit memo request.
Kindly anybody can explain me the configuration to be done to run the above process

Hi,
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
Copy / use the contract type WV and item cat WVN, would suitable for your requirement
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
You may attach technical object (Equipment / Functional location / Material Serial number) with the contract. Whenever you are creating notification, system will determine the contract pertaining to the reference object (Equipment / Functional location / Material Serial number)
3.Creation of Service order with ref to Service notification.
IW34 to create Service order from notification. Order can be created from Notification screen
4.Costs are been captured there.
Cost / Revenue are captured in Service order
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
Created with reference to the Service order (not from contract)
6.Creating debit memo with ref to debit memo request.
VF01 is to create DM wrt DMR
[Useful link|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
Hope this helps
Babu

Create a service contract under SAP CRM

Hi,
I try to create a service contract under SAP CRM with transaction code CRMD_ORDER but when I click on "Create" button, nothing display !
Is it possible to create a contract under SAP CRM ?
In the end, I would like to replicate a contract from CRM to ISU.
Thanks by advance for your help !
Best regards,
Rémi

Hi Remi,
In transaction CRMD_ORDER, click F5 button and under "Service Contract", just choose the transaction type you'd like to use. Examples:
Contract w. ERP Bill
ITIL Serv. Contract
Remote Service Contr
Serv Cont Quote.
Service Contract
UBB Service Contract
If nothing is displayed, this may mean that transactions have been blocked. Therefore, you have to follow the path under IMG: Customer Relationship Management -> Transactions -> Basic Settings -> Define Transaction Types, and disable the "Inactive" flag.
So yes, it is definitely possible to create a service contract in SAP CRM. However, it is recommended that you use WebClient UI with business role SERVICEPRO instead of GUI, for most of the time.
Edited by: Kivanc Bilgin on May 18, 2011 2:39 PM

Service contract details

Hi Guys
We have a requirement
We need to develop a report and its output will be Service contract number and its short text ,vendor and OA vendor and address of both VN and OA
Input fields are service master or service master short description
Service contracts are already created with service masters in the system
Please help with tables with which we need to deal ,where we can find service contract and service number link in which table
Please help
SAP MM

thank you for your answer
I need table relation between service contracts and service master number
Thanks in advance

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

APIs to Modify Service Contracts

Hi,
Can any one help me regarding apis for modification of service contracts (header,service line and covered line).
Thanks in Advance

There are lot of API s to achieve this process.
You can search for OKC_CONTRACTS_PUB.update_XXXXXX...
Thanks
Lloyd

参照Service Contract, 创建Follow-up Service Contract

参照Service Contract (BUS2000112) ，创建Follow-up Service Contract (BUS2000112)这个功能在标准功能里是没有的。例如：一个service contract quotation 其实也是一个service contract，它的 business object type 是BUS2000112，
那你如果点击 follow up button 去查找service contract transaction type，那你是找不到这个 service contract transaction type的。
这个是由于 FM CRM_UBB_FILTER_SUC_PROC_TYPE的hard coding决定的。大家可以查看一下这个 FM 里边的remark
Between UBB contracts and/or quotations followups
should only be created using the specific actions (e.g. COA)
or change processes, but not using "normal" followups. So
this transaction types have to be hidden on the UI for the
followups although the copy control customizing allows it
With 7.0 this is also true for regular service contracts
下边我也把两个可能的解决方案提供给大家，
1 - you can either modify FM CRM_UBB_FILTER_SUC_PROC_TYPE in line 49. You
can comment out the following line:
delete ct_suc_proc_type where process_type =
ls_suc_proc_type-process_type.
2- As you have already observed:
you can also make use of the standard process provided by SAP using
the Accept button in the service contract quotation. Please refer to SAP
help available with folling link:
[http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm|http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm]
谢谢。
昭杰
Edited by: Zhaojie Liu on May 5, 2010 9:34 AM
Edited by: Zhaojie Liu on May 5, 2010 9:36 AM

嗯，读读同事的经验真的很有帮助，顺便上系统测试了一把，发现现在最新的版本可能还有一些新的变化，就是有条件的支持为服务合同或者报价单创建后续服务合同或者报价单，请感兴趣的朋友参考note 1405171，里面有比较详细的前提条件描述，和相关的coding。
这里似乎还提到了一个ubb的概念，估计应该是usage base billing，如果说错了请多多包含，谢谢。
Hongyan

Service contract/agreement

HI,
what is the main difference between service contract and service agreement??? when do we use agreement??/ give me full explanation pls???
Thanks in advance...
bajee

Hi,
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
You can either create a service contract directly, or as a follow-up transaction for a service agreement, a service contract quotation, or a service contract template.
Service Agreements:
Business partners define conditions, such as prices, and releasable products in long-term outline agreements. These conditions and products are valid for all service contracts or service orders that are created with reference to the service agreement.
Unlike service contracts (value/quantity), service agreements contain no target values or target quantities.
Cheers,

DRQ : Check of service contract in service call

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