E-mail alert not activating

I think I am starting to learn about this site now. So hopefully I am asking the question in the right place. I have a new 8520, making some progress as e-mail is working and internet accessible but I cannot get the e-mail alert to work and the e-mail appear to be self deleting after a few minutes. Any help or advice welcome.

Hi dahliaeng and welcome to the BlackBerry Support Community Forums!
Have you tried changing the current sound profile on your BlackBerry® smartphone? You can do so by going into the Sounds and Alerts Profiles application from your home screen.
As for why they are deleting after a few minutes, what type of email account do you have configured?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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