E7 utter disaster of a phone, numerous issues.

Question

Wow.
Where do I even start with this phone.  I have been a life-long Nokia user, and although their products have never been "utterly amazing", they have allways been good.
Until now that is.
Faults with this phone:
Randomly locks up for no clear reason, needs a hardware restart to get working again.
Randomly has multiple touchscreen inputs.  I've watched the phone start pressing it's own buttons before, and while this happens, the touchscreen is completely unresponsive.
Micro A-B socket is now very dodgy, connector has to be at *just* the correct angle, or it won't charge or connect to anything....
... made worse by the horrendously bad battery life, and the fact that you can ONLY charge by USB socket, so it's plugged in almost as long as it's not.
Randomly refuses to connect to a nokia in-car-hands-free by bluetooth.
Finally fed up, and got a replacement under warrantee from Vodaphone.
Replacement one had better work properly!
Am I the only person with these problems?

Answer 1

Hi, metal_might.
About Nokias attitude to its customers, I can only agree with you. They have a seriously broken setup where communication do not work at all, and where all users feels like Nokia just don't care. I can't remember a single company with such a bad relationship with their customers, and such dysfunctional communication.
As for specific issues: Zooming for me means zooming on the phone/page/whatever. Not a change of font size. Zooming thus should not change layout of the shown document. I'm *zooming*. Compare to a camera. If I zoom in on a subject, things on the sides are lost, they are not magically moved around to still stay in the picture. What you want is something I'd say is more like changing the font size, which will force a reformatting of the layout to keep the text on the screen but still give you more readable text. I suspect you might be able to find this in the phone settings, where you can set the font size. However, web pages are sometimes notoriously tricky, since they might actually specify a font size, and thus not really care about the font size you set up on the system.
The fixed focus camera is not an Anna issue, but a hardware design that Nokia chose for the E7. It's something that can never be fixed. This isse (I'm afraid) is only something you have yourself to blame for. It is given information in the hardware specs for the E7 phone. It is not a software issue at all. The reason for Nokia going this way was to keep the E7 thinner, since a focus system takes more physical space inside the phone. Once you have a focus system, the performance and behaviour of autofocus is a software issue, but if you don't even have the hardware, you will never be able to.
Screen resolution is really the same thing. It was something you should have known when buying the phone. It's not a software issue. However, I must say that personally I find the resolution to be more than enough, and I don't understand people who want a higher resolution. I have several devices with higher resolution screens, and it don't make any difference to my eye.
ppi is just another aspect of the same thing. It don't make a difference if I'd have a higher ppi. My eye cannot make use of such a high resolution on such a small screen anyway.
As I mentioned before, for me, loudspeaker phone is not something I have even tried. I use headphones normally, so I don't know if the E7 is better or worse than any other phone. I've tried speaker phones on a few other phones in the past, and it have never been useful for me on any phone. I suspect I wouldn't be happy with the E7 in that aspect either, but it just means it's the same as all other phones (for me).
Fixed battery. I thought a little about that one, but honestly, I have not ever replaced the battery on any of the last three phones I used, so it's more or less a non-issue. I have pulled the battery numerous times to reset my N97 in the past (you want to talk about a buggy phone that Nokia pretend don't exist, we should talk about that one). But since the E7 can be reset/restarted without pulling the battery, that's an improvement.
Battery life: It definitely is enough for my use. I have several android phones. If you want to talk about battery life, those have real issues...
All phones, like all products in general, have compromises. My biggest gripe is not with the phone, which I am pretty happy with (something I didn't expect to ever say again about a Nokia phone after having the N97). But Nokia as a company is so messed up I can't even start addressing it. They are horrible at customer contact. Horrible at customer information. And they are horrible at supporting their own phones. Their only good thing is that they make good phones to start with. But quality have been dropping on the software side the last few years.
Anyway, that is my two cents on this.