Employee roles in Charm

Hello,
I'm configuring Charm, and I think I'm getting it (at least understanding), but when I create, for example, a regular correction I find that I don't have users created. I mean the requester, change manager, developer, IT operator and tester roles are not assigned to any user and I don't know how to do it. It is not an authorization problem, but a problem of where I have to say this user XXXX is the developer. Have I to create a business partner for each Solution manager user I want to add/assign a role?
Can you help me, please?
Thanks in advance and best regards,
Ana.

Hi
What i understood from ur question is ur not able to imagine in the real life scenario the roles played by IT manager etc
Please go through the following demo file for normal and urg cycle and also it has mentioned roles so you wil be clear and prb wil be solved
https://websmp110.sap-ag.de/~sapidb/011000358700000872582009E/index.htm
https://websmp110.sap-ag.de/~sapidb/011000358700000872612009E/index.htm
Note: BP or business partner is the master data to be created once...client specifice and everyone who is going to use CHARMS or service desk will be needing it
Regards
Prakhar
Edited by: Prakhar Saxena on Mar 31, 2010 12:57 AM

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How to change HR assignment for BP with employee role in CRM

Hi,
we download employees from R3 HR into CRM. By mistake, some duplicates BP were created. we want to change the assignment with the BP employee in CRM and the employee in R3. In other word, to remove the personnel number ID stored in CRM and to add this personnel ID to others BP in CRM.
For example:
In CRM, BP 100 does not have a personnel number assigned to his employee role.
In CRM, BP 101 (duplicate of BP 100) is assigned to the personnel number 345 from the employee in R3.
We'd like to assign the personnel number 345 to BP 100 and remove the link with HR in BP 101.
is it possible? where is this assignment stored - In R3&HR or in CRM?
can you guys share your experience on how to resolve this
thanks in advance
Stephanie
Edited by: Stephanie Blouin on May 6, 2008 2:16 PM

Hi,
We can assing the CC in two ways.
1. is for position.
2. or for a Org unit.
In your case if it is for Position. GOTO PP02 enter the details as
Plan Version    HI
Object Type     s
Object ID       50018133
Object abbr.
Infotype        1001
Subtype         A011
Planning status 1
Validity        06/23/2008 to     12/31/9999
Data sample.
Then goto change and change the CC. this will also updates the IT0001.
If not, You can also change through Org unit.
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Reward me if hleps.
Thanks,
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Employee role is missing in BP roles

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Employee role is missing in BP roles what would be the problem?
Thanks in advance

Hello Davi,
You might have HR integration activated.
Try to check the following entry in T77S0 table:
grpid = 'HRALX'
semid = 'HRAC'
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hi ashley,
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Disable the 'OUTPUT' Tab in the SRM PO Web Browser for SRM Employee Role

Hi All,
I would like to Disable 'OUTPUT' Tab in SRM PO (Web browser) for different users who are assigned to SRM Employee Role (who has PO Display Authorization) to restrict PO Print Preview only (not to restrict displaying PO field values in SRM Web Browser). I have to have BBP_PD_PO activity as 'Display' to display field values in SRM PO Web Browser - Under SRM Employee Role.
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Hi all,
I have the same problem with the PO Output tab.
I would like to disable the Output tab for any user without modification.
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@ Sudarsan:
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Disable output tab at Header Level
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screen-input = gc_off
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Marketing Attr. tab is not showed to Employee role

Hi gurus
When a BP is created under Employee role, it doesn´t display Marketing Attributes tab, even when I assigned "CRM005 Marketing profile" screen into BUP1 main screen sequence.
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Hi Efrain,
Why would you want to maintain the marketing attributes for Employee role..the attributes are not role based. It is for the business partner.
So if you maintain the attributes for the 0000 Business Partner (General) role this should be sufficient.
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Difference between SECRETARY & EMPLOYEE Roles in SRM

Hi Experts;
We are using SRM 7, classic scenario
What is the difference between the below 2 roles? I made role copmarison and found some differences but I am not sure which role to be assigned to which user.
SSS_SAPSRM_SECRETARY
SSS_SAPSRM_EMPLOYEE
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HI,
The role /SAPSRM/SECRETARY is an additional function specific role similar to /SAPSRM/MANAGER for example. These function specific roles include only authorization for the specific topics needed for this function. Beside this roles all users will also need the /SAPSRM/EMPLOYEE role to be assigned to them. This role contains all necessary authorizations for creating shoping cart und must be assigned to all employees who are intended to use the shopping cart functionality.
Regards,
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Edited by: Guilherme Montagner on Jan 16, 2012 6:13 PM

Roles of ChaRm (Change Manager)

Hi Groupies,
we have a problem, but we do not know what the the reason of this problem is. We installed the ChaRM and develop the standard-role SAP_CM_CHANGE_MANAGER_COMP (our role is Y_CM_CHANGE_MANAGER_COMP is a copy of SAP_CM_CHANGE_MANAGER_COMP).
We give in both "single-roles" (also copied in a user-defined role) the complete authorisation (in all arms of the both rules are "*").
It is not possible to show transaction types like SDCR, SDHF etc. in CRMD_ORDER. If we execute CRM_DNO_Monitor set the Radio button in Status on Part Settings to "All", we get no data. This problem exsists also in the transachtion "CRMD_BUS2000116"& "SMC_*" In case of another users with authorisation SAP_ALL we get all transactions (SDCR etc.) back in the list.
In the ST01 we do not found really helpfuly data. Can someone help? We have no idea.
System Data:
Solution Manager 7.0
SPS: 15
thanks
Nico
Edited by: Nico Effenberger on Jun 16, 2008 5:01 PM
Edited by: Nico Effenberger on Jun 16, 2008 5:02 PM
Edited by: Nico Effenberger on Jun 16, 2008 5:02 PM

We did a simple thing. We did delete the both single roles and the accumulative role which we did develop.
then we develop all 3 roles new and it works (without any change). I don not know how & why.
May be the SAP-Gandalf did a spell ;o). I have surprised about this.
Other thing:
It could be, that the documentation of sap solution manager is wrong. i did not found the accumulative role SAP_CM_CHANGE_MANAGER_COMP.
First Time we develop only the single role SAP_CM_CHANGE_MANAGER which just contains the authoritations for the Schedule Manager. May be is this the problem of your implementation.
Check the Notes:
1088980 (SAP Solution Manager Documentation
=> SAP Solution Manager Security Guide
=> 834534 (SAP Solution Manager Roles)
Edited by: Nico Effenberger on Jun 18, 2008 10:32 AM

Basic manager/employee role with MSS/ESS content

hey
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hi lien
u can assign SAP_EMPLOYEE_ERP role to employee which is composite role.
which contain following role.
SAP_BC_EMPLOYEE
SAP_BC_ENDUSER
SAP_ESSUSER_ERP
SAP_HR_EMPLOYEE_DE_ERP
SAP_HR_EMPLOYEE_US_ERP
SAP_HR_PA_XF_EXPERT
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(this is usefull to RUN ESS from portal)
or if u used custom role than
make sure your user will need authorization object (S_SERVICE)
add this object in the Role that u used. (PFCG)
if u have any query revert me back.
regards,
kaushal

Adding prefix 'E' to BP Number of Role 'Employee' while creation

Hi,
I have a requirement wherein I have to add prefix 'E' to the BP Number of Employee role while creation. For this I am using a method 'CHANGE_BEFORE_UPDATE' of BADI 'PARTNER_UPDATE'. I am pasting the code below. While debugging, I am checking the value in internal table 'lt_but000_new' and I can see that prefix 'E' is getting added in BP Partner Number. But, the same is not happening when it is getting saved. Can anyone suggest me what should I do to achieve this functionality.
method IF_EX_PARTNER_UPDATE~CHANGE_BEFORE_UPDATE.
DATA: lt_but000_old           TYPE STANDARD TABLE OF but000,
        lt_but000_new           TYPE STANDARD TABLE OF but000,
        ls_but000_new           TYPE but000,
        lv_partner_guid         TYPE bu_partner_guid,
        lv_emp(10)              TYPE C,
        lv_role                 TYPE BOOLE_D,
        ls_role                 TYPE bup_bprole,
        lt_role                 TYPE STANDARD TABLE OF BUP_BPROLE initial size 0.
business partners ************************************************
CALL FUNCTION 'BUPA_GENERAL_CALLBACK'
    TABLES
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      et_but000_new = lt_but000_new
    EXCEPTIONS
      OTHERS        = 0.
CALL FUNCTION 'BUP_BUPA_BPROLES_GET'
IMPORTING
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TABLES
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READ TABLE lt_role into ls_role with key role = 'BUP003'.
if sy-subrc = 0.
LOOP AT lt_but000_new into ls_but000_new.
SHIFT ls_but000_new-partner LEFT DELETING LEADING 0.
CONCATENATE 'E' ls_but000_new-partner into lv_emp.
ls_but000_new-partner = lv_emp.
MODIFY lt_but000_new from ls_but000_new TRANSPORTING partner.
ENDLOOP.
endif.
endmethod.

Hi,
You can do this particular scenario in SPRO settings itself.
Only thing is you need to check in the SPRO settings in number ranges as well as groupings that you define as external. (Tick the check box present there).
Number assignment: The business partner number range object is BU_PARTNER. Generally, there are three types of number assignment when business partners are created from the R/3 system.
01 = This is the internal interval of BU_PARTNER.
02 = External number assignment, the system uses the number from a specific internal interval of the object.
03 = The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (up to XX99999999), is used (where XX denotes any two letters).
Any one of the three intervals can be set up for HR integration.
You can use 02, so that when a business partner is created from employee data, the partner number will be identical to the employee. The value of this interval will equal that of the employee number range interval in R/3.
Also, not all the business partners will be employees from R/3, there would likely to be external partners of various types under various roles other than Employee (for e.g. u2013 Vendor, Bidder, Sold-To, Ship-To etc). These business partners would be present only in the CRM system, and not in the R/3 system. Thus, we require an internal interval as well to create these business partners on the fly.
And then this is the exact definition for External number grouping.
It means that this external grouping is used as the standard grouping.
The BDT selects this standard grouping if a business partner number was assigned to a business partner when the latter was created, but not a grouping.
Hope your problem is resolved with this.
- Venkat

Business Partner Role 'Employee' - not in WFM Core

Hi,
Having created a Business Partner (under role Employee), when I try staffing this resource to a task at the front end (I am using cProjects 4.0), I am not able to. Instead, I get the message "Person XYZ is not known in WFM core."
What's to be done? Transaction "PRP_WFM_ADMIN" leaves a message "Transaction PRP_WFM_ADMIN is obsolete." Please share the tcode I should be using and/or any other issue I should take care of to see through this.
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Do you create in the BP as general and then as employee?
I created the BP under Employee role. The resources are also available to be staffed at the front end. However, when I try staffing, I get a message that the 'person xyz is not known in WFM Core'.
Transaction PRP_WFM_ADMIN is supposed to tranfer BPs from PRP to WFM. But this transaction is reported to be obsolete. And therefore, I am not too sure of the next move.

How to create employee BP role in PCUI.

Dear Experts,
We are trying to maintain case mangement system for employees in CRM but how to create BP with employee role in PCUI. In standard structure only Customer,Prospect,Consumer,& Competitor roles are available.
Is there anyway to directly create Employees in PCUI or replicate emplyee in PCUI after creating in GUI.??
OR,
Is there any functionalities in CRM to capture Cases or complaints of employees with workflow escalations.
Max. points would be rewarded for Userful answers.
Regards,
Basavaraj Patil

Dear Basavaraj ,
Which version of CRM are you using? Not sure about PCUI...In CRM 5.1 we are using UI and that option is available...you can create the Employee in UI. You can create the business role and can assign the corresnding profiles to it.
CRM->Usr Roles->Define Business Role
Thanks,
Atin

Automatically add role of Contact Person when BP is created as employee

We have done the configuration and setup to transfer OM data from ERP (ECC 6.0) to CRM 7.0. Before we execute the ALE job, we have one item we would like to add to the process.
We are a County Government implementing CRM Incident Management. Users will need to assign and forward Incidents to defined Contact Persons in various Org Units. It would require significant manual effort to edit BP records for each employee to maintain the Contact Person role.
Is there a way to automatically add the Contact Person role to each Employee BP at the time that the BP is created during the transfer of OM data? In other words, when IDocs are posted using RBDAPP01 in CRM, can the BP be created with the General role, the Employee role AND the Contact Person role at that time?
I have not found a BP configuration which implements this. I also did not find a switch in T77S0 which would cause this to occur.
I have searched this forum and the the CRM General Questions forum for this issue. I have found a few threads which posed the question but none which provided an answer for CRM 7.0. Please let me know if I have overlooked a previously posted answer.
Thank you for your help and advice.
Alannis Bratton

Hi Robert.
Thank you for the suggestion. However, this isn't related to creating the Contact Person role when creating a contact relationship directly in CRM. What we need is the automatic creation of the Contact Person role at the same time that the Employee BP is created via the ALE transfer of OM data from ECC to CRM.
Alannis Bratton

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1)I am upgrading my weblogic portal application from Weblogic 8.1SP4 to Weblogic 10.3.2 version. I found that roles that created under visitor entitlements thru weblogic portal administration portal are not visible to assigned user.For example I created testRole for my application and added user testuser to this user.When I login to my portal application this user should able to see the portal page that related to testRole.But currently this is not working.
To fix the above issue I created one new group under User and groups management and added the above user to that group and added that group to testRole. Now the user is able to see the portal pages
My question is why the user is not able to access the roles when he is not part of any group.Because My portal application have different business users with different entitlement setups which I cannot categorize under groups.
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Regards,
Satya

I think the rolemappings in the application are mapped to groups.
The rolemappings are defined through deployment overrides, such as for example, weblogic.xml (which is located in the WEB-INF/lib directory of a WAR file).
An example of such a role mapping is the following:
<weblogic-web-app ...>
     <security-role-assignment>
          <role-name>EMPLOYEE</role-name>
          <principal-name>employees</principal-name>
     </security-role-assignment>
     <security-role-assignment>
          <role-name>MANAGER</role-name>
          <principal-name>managers</principal-name>
     </security-role-assignment>
</weblogic-web-app>The role-name(s) are set in the web.xml of the application, through a security constraint. The principle names are the user or group names
configured in the admin console.
When you edit the weblogic.xml to included a security role assignment and add role-name - principle-name mapping, for example
<security-role-assignment>
     <role-name>visitor</role-name>
     <principal-name>testuser</principal-name>
</security-role-assignment>now the testuser has visitor rights.

BP role not seen in Web Ui of CRM 7.0

HI Guys ,
Im working on CRM 7.0 , I have noticed that BP roles in GUI while creating a BP - i could see 30 different roles , where as - If i try to create from the UI - i observed - Consumer & Employeer role is not appearing and only 28 roles are appeared here.
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Thanks in Advance.
Regards,
Amrita

Hi Amrita,
You can get the employee role under Master data in web UI. When u r configuring the Business role then in wirk center u assign master data and in work center sub grouplinks select employees. All these work center u have to assign in navigation bar under CRMC_UI_NBLINKS tcode.
For ur reference follow these links.
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417200)ID1146044650DB10778861544357054790End?blog=/pub/wlg/12492
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417200)ID1146044650DB10778861544357054790End?blog=/pub/wlg/12534
Thanx
Chinmaya

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