End user interaction

Hi,
what is our interaction with the
end-user in production support (mostly tickets right)
project and what issues or stuff
do we talk to him/her
and can you guys list out few of
your experiences
thanks
due points will be awarded

Hi Vijay,
You are right. When we are in support it depends on how we have setup for communicating with the client when there are some issues(tickets etc..).
you may have to talk them very frequently if your SOW has many task to do on confirmation with your client and sometimes you may have to do request loads may be in Quality or development and for this also you need to communicate for getting more clarity and confirmation before you take any action.
you may also propose certain performance improving actions based on the existing process..forthis you need to talk to client/IT manager etc..and things like this have to take care off..
Hope this helps..
Best Regards,
DMK
*Assign points if it serves your purpose...

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Hi,
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we download the prod from r/3.
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hi
first of all we need to look at what is catalog management before proceding with product and product catalog.
You use this business scenario to create a centralized product catalog that contains product descriptions, multimedia objects, pricing, and associated literature. The catalog enables quick and easy customer access to timely and personalized product information, structured in such a way that most meets your customers needs.
Product catalogs are implemented in sales processes and are of particular importance in CRM Web Channel for presenting your products in the Web shop.
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this is not the thing that product and product catalog are completely different entity.
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You can create various catalogs for your products in the product master and use them according to a validity date. For example, you could use certain products for the summer season, and other products for the winter season.
You can also tailor your product catalog to meet other needs by creating catalog variants. For example, you can create a catalog in English with the prices displayed in US Dollars.
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Prerequisites
You have created products in your product master in SAP CRM under Accounts and Products
Process
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Manual Assignment
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how to create a product catalog
just have a look at this link
http://help.sap.com/saphelp_crm60/helpdata/en/1c/12b2dc57d644d19ea3a5c4156f904f/frameset.htm
your query regarding the products you have uploaded from the R3,now as above i said how you maintain and create the product catalog ,you just assign the products uploaded from the R3 to the product cataloag created in CRM.
more detail info you can see in these links
http://help.sap.com/saphelp_crm60/helpdata/en/91/be9642e5ef0731e10000000a1550b0/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/46/27f09d25da5a68e10000000a1553f7/frameset.htm
http://help.sap.com/saphelp_crm60/helpdata/en/46/037716cfc604a9e10000000a114a6b/frameset.htm
if you read carefuly what i have said,it is pretty easy to implement ,you will see it yourself
guess it will help you
do revert back in case of any doubt
best regards
ashish

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Hello,
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hi Friends,
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Thanks & Regards
Mohan Reddy

Hello,
To achieve this you can use the SUBMIT command after an user action.
Example
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Program accessed
REPORT report1.
DATA text TYPE c LENGTH 10.
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SELECT-OPTIONS: selcrit1 FOR text,
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Calling program
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range_line-option = 'EQ'.
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Regards.

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Hi ,
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End user interaction

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