Error -1 while restoring, error -1 while restoring

please help. three days ago a message can up on my phone restore needed. now it wont restore an message saying error -1 comes up.

Error -1 indicates a hardware failure.  There is nothing you will be able to do.  You will need to bring your phone into Apple for evaluation.

Similar Messages

  • Error 14 while restoring after disconnecting at restore

    Hey, so yesterday I was restoring my iPhone 5S from 7.0.4 to 7.1.1 on my Windows 8 system and it got stuck at around 20-30%, I waited an hour or two and it didn't move, so I disconnected the iPhone assuming it doesn't matter if the OS will be corrupted since I want to restore, when I tried another restore it started giving me Error 14, and seems to show the error around the same percentages  I disconnected it while it first restored.
    I tried downloading the IPSW again from the internet about 4 times from different places too, when I try to let iTunes download it it just says the file was corrupted when the download finishes (tried 5 times) I tried turning off ALL security on my computer, I even uninstalled AVG and turned off Windows firewall, I also tried all the USB ports. when all that failed I got my old computer out of the basement and plugged in it, updated iTunes and what not then tried to restore, and it gave me the same error. This is when I started to worry this may not be something with my computer, but something with the iPhone... Did I brick my phone? What can I do??
    My phone has been unusable for over 24 hours now, it just shows the connect to iTunes logo, I also tried putting it in DFU, which doesn't help.
    any help would be appreciated!

    You could check out this support document for help with the error 14. Resolve iOS update and restore errors  This is listed under anti-virus issues or hardware. However, now that you have downloaded an iOS 8 ipsw and tried to install it, you may never recover now. Try looking up DFU restore and see if you can get the device to restore there, but it may not happen now. Your big mistake was not waiting a period of time and going for the beta software. Apple does not support downgrading, so you may have locked your phone. Sorry.

  • HT201263 while update & restore error 1015

    Hi,
    while update & restore error 1015, please help me in this issue

    1015 error: There are 4 possible causes of this error:
    The activation server truly is unavailable. Rare, usually fixed within minutes.
    Your antivirus or firewall or router's firewall is blocking access to
    gs.apple.com on ports 80 and 443.
    Your iPhone is jailbroken or otherwise hacked.
    The computer you connected to during the restore/update was
    used to hack/jailbreak some other iOS device, and its
    network database was corrupted during the process.
    (Thanks to Lawrence Finch for the wording in
    https://discussions,apple.com/thread/4793244?start=90 )

  • HT201444 I  have error  4005 and 4013  and 4014  while restore my  I phone  . how  I  fix  it ?

    I  have error 4005 and 4013 and 4014  while restore my  I  phone 4s   and  I  try all  way to  solve( downloade  last v  I tune, change the cable , restart p c ) still  not  ok
    and  the work  shop  not  sucssed to solve it  also told  me  the  problem  is from  motherboard  (hardware ) and no way  to solve  it , are they right ?

    Hi Mary Servis,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are getting an error when restoring the device. I would recommend that you read this article, it may be able to help the issue.
    iOS: Restore errors 4005, 4013, and 4014 - Apple Support
    Cheers,
    Mario

  • TS3694 I get an error while restoring, error unknown (1015) someone can help me with this problem?

    I get an error while restoring, error unknown (1015) someone can help me with this problem?

    is there a way to restore to the original? it is a fiends I phone and it was jailbroken, and it is giving her many problems, I look over the apple information but there is no steps to follow to fix this. do you have any idea

  • My ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    my ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • ITunes Error 11 received when doing a normal restore on iPod Touch 4G iTunes.

    Hi. I'm trying to do a normal restore on my iPod Touch 4G on iTunes. I'm running on the up-to-date firmware of 6.1.6 What I am basically doing is putting my iPod in Recovery Mode, plugging it into my PC, click "Restore and Update", allow iTunes to download the firmware, and let it go. What happens is, right when it is done "preparing for restore", I receive an Error 11. Now, I looked on the internet and it says Error 11 occurs when custom IPSW firmware is involved. This is not the case for me. Maybe I'm looking at wrong sources? I just want to fix this and clean my iPod. Please help me

    Hi there Ajcard,
    You may find the troubleshooting steps in the article below helpful.
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Check for hardware issues
    Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."
    -Griff W. 

  • My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. Help

    My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.

    Hi there owain11,
    It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information. 
    Resolve iOS update and restore errors
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.
    -Griff W. 

  • Ipod touch 1st gen 8gb restore error 1603

    Hello!
    Was working fine but picked it up after a few hours and wouldnt turn on.
    Assumed dead battery so plugged in to charge. Would not turn on while connected via usb charger to rear usb port.
    Held down sleep mode and home button together to enter restore mode.
    connects to itunes and on screen is connect to itunes usb image.
    Itunes says needs to be restored so i tell it to go ahead.
    Very shortly after the screen on ipod goes white then disconect noise is heard followed immediately by connect noise and black screen with apple icon then immediately disconect noise and black screen.
    Itunes says its preparing to restore software for a while then error message 1603 (only 1603) and failed to restore.
    Attempted restore on same computer as new admistrator user with same results. win 7
    attempted restore on different computer with same results. win xp
    Ipod was never jailbroken
    Updated itunes to latest version
    please help! thankyou

    as directed by referenced guide followed steps below
    recovery mode method
    connect ipod device shows usb i tunes screen
    dectected by itunes as ipod in recovery mode must restore to use
    select restore/update to factory settings
    Extracting then preparing ipod to restore
    powers off after white screen flash disconect sound is heard, powers on black screen with apple connect sound heard, powers off to black screen diconect sound heard
    error 1603 could not restore
    DUF mode method
    same as before except black screen due to duf mode
    error 1604 (not 1603)
    Manual Install method
    Downloaded appropriate files
    connected device itunes recognizes as in recovery mode
    selected software with the shift+restore method
    preparing to restore
    white screen disconect connect black screen with apple logo then dicnnect black screen
    could not restore error 1603
    any other recomendations?

  • HT201210 iphone could not be restored error no 1015

    iphone could not be restored error no 1015
    massege recieved while updating
    mobile could not start

    Search!!!!!!
    http://lmgtfy.com/?q=iphone+error+1015

  • My iphone wont restore error 21. need pictures off my phone help

    i dropped my i phone and when pluged into charge you could only see the apple symbol on the screen. i got it into recovery mode but it will not restore or update comes up with error 21. there are pictures of my children on here that i do not see anymore that i need off the phone is there anyway to manage it

    You might have a hardware failure because of the shock. If so, you might not be able to recover your pictures. If you do not have a backup your pictures are gone.
    Resolve iOS update and restore errors
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.

  • My touch will not restore, error code 1600.

    I have not used it in about a year since getting my iphone. I am not sure what generation it is but I have had it for about 3 years. I do not have any security software on my compter and everything is updated. I am using a macbook pro.
    HELP!

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • HT201210 My Ipod has an error code of 1604 when trying to restore.  I have followed all recommended instructions...any ideas.??

    My Ipod has an error code of 1604 when trying to restore.  I have followed all recommended instructions...any ideas.??

    If you did all of this
    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                       

  • Restore Error (-402620393) Please Help

    I just updated to the iOS 4 and it deleted all of my contacts. I keep getting an error that says "An error occurred while restoring this iPhone (-402620393)." So I tried importing from the SIM and that just gave me a lot of old information. It looks like the contacts I had when I bought my phone over 2 years ago.
    Does this mean I have lost all of my new contacts? What am I supposed to do if it won't allow me to restore?
    Thanks.

    Did you officially unlock it through O2?
    Sorry, you didn't bother to put in a location so I assumed you were in the States. Disregard the reference to AT&T.
    The restore error 1015 is almost always seen on a hacked or jailbroken iPhone. Again, try a Google search.
    If your iPhone has never been hacked, jailbroken, or tinyumbrella used on it, try the steps here: http://support.apple.com/kb/TS1275
    Message was edited by: deggie

  • Factory restore error message - "Product Restore %s failed to restore your system"

    While doing a factory restore I am getting the error message - "Product Restore %s failed to restore your system".
    Not sure what it means ... I am on a Lenovo 3000 N100. I've been having not so much battery won't charge as battery won't stay charged problems. 
    When starting up with the battery in ... the battery seems to bedrawing so much from the adapter the N100 shuts down.
    While shutdown the battery seems to draw from the cmos battery.
    When I power up again the cmos battery is drained ... the bios clock has to be reset.
    A few times like this and I took the battery out and just ran on the adapter. 
    Taking the battery out didn't stop the n100 from timing out(read turning off). What did stop it 
    is going into the memory panel when its off and power is diconnected and shorting the Cmos battery.
    Then when powered up it goes straight into loading the recovery package and actually 
    gets to the point where it is ready to format the disk before it gives me the message - "Product Restore % failed to restore your system".
    Last night I actually got it to factory restore ... but then like a complete idiot I put the battery 
    back in thinking the restoration would have resolved the charging problem ... it didn't.
    I know ... I know ... I'm a couple of months too late for a new battery ... but if anybodies got any ideas
    how to get around this ""Product Restore %s failed to restore your system"" so I can get back
    to windows I'd appreciate it.

    I've had a similar problem when attempting a restore to factory settings on my Lenovo 3000 N200, running Windows XP.  I resolved it by leaving the battery plugged in, but by disconnecting the AC power adapter. Then when the restore was up and running I then plugged in the adapter so the laptop wouldn't run out of power before completing the restore.

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