Escalate button

Hello,
could s.o. tell me what happens, when i click the escalate button in the service order overview?
i would be very thankful for your help
best regards
taner

ups! Sorry I have already asked you that question.
Hi Taner,
I am using SAP CRM 7.0! Can you please give me a hint where to find the escalate button in the service order? What is the name of the component? I am not able to see the button!
Best Regards
Oliver
Edited by: Oliver Schultze on Dec 15, 2010 11:36 AM
Answer:
As of 7.0, there is a new transaction called Service Request which replaces the Service Ticket transaction. There is situated now the 'Dispatch' Functionality.
Thread Closed!
Edited by: Oliver Schultze on Dec 15, 2010 6:30 PM

Similar Messages

Escalate Button in Service Ticket

Hi All,
Can anyone please let me know the how does the escalate button of service ticket works in IC webclient.
What customizings are required?
I have created rules and actions in the rule modeler using context Order.Released the rules.But still on clicking the Escalate buton it says "No rules found for automatic routing".
Kindly Help.
Regards,
Shalini Chauhan

Shalini
I am writing to this post even though it has been closed with the hope that you might get the message.
Can you please share the answer to the question you had posted 'Escalate button in service ticket'. I too am trying to figure out how to do it.
Thanks
Sunita

SAP IDM 7.2 SP 8 - Escalate an Approval through Approval Mgmt is not working

Experts ,
We are running SAP IDM SP8 Patch 3 Version . Prior to this version Escalate or Decline Option through Approval Management Tab was working as intended . But , when we moved to this Patch Version we are getting issues on Escalation process or Decline Process .
System is not automatically adjusting MX_ESCALATION_APPROVER_1 -> MX_APPROVER Process . In our Scenario when we click on Escalate Button , System will Auto reject the Request ( Delete Pending Value) .
On Further Analysis we found that , System is routing to TIMEOUT Scenario for the Approval Task . Have any one seen this issue with this Patch level ?
Thanks ,
Jerry George

Hi Christina,
this is a very interesting issue. The Execution Log Error seems to me like the RT is not able to write the APPROVAL_OPERATION_RESULT to the pending value object. Does this attribute already exist in your store? If not, do you have the automatic creation of attribute enabled on your your identity store configuration?
I somehow remember that you have to enable this - either during the GRC initial load or during the first time you run the whole validation process.
I think this might help. Looking forward to receive your feedback.
Steffen

Schema ID and Category ID is not picked in case routing

Dear Experts,
Currently I am working on SAP CRM 7.0 SP06. Now I am trying to do the settings for case routing based on rule policy.
I have done the following settings for the above requirement.
I have defined application area (as Case Management) in multilevel categorization.
I have created category schema in web ui with application id as case management.
I have created rule modular as if case category is xxx then route to xxx Org unit.
I have maintained this rule policy under service manager profile.
Now the problem is when I hit escalate button schema id and category id is not picking so my rule is getting failed.
Could you please advice if I missed any settings and also please share if you have some document which will explain steps to get the above functionality.
And also please let me know where we assign Reference category ID to a case.
Kindly share your views over the same.
Thank you.
Regards,
Babu.

ok

How is an Order Routing rule connected to the IC Webclient Profile

I created a simple ERMS order routing rule that If priority equals very high then route to John Smith whom is assigned to the IC Web position in PPOMW.
When I create a service ticket and mark it very high and choose the ESCALATE button the message no rule for routing was found.
I don't see anyway to connect this rule to our IC Webclient profile, or why the rule wasn't envoked. Will give points.
Edited by: John Burton on Apr 21, 2008 2:54 PM

Hello Glenn,
Yes, you are correct. In addition to creating a Rule Modeler policy via the IC Manager role (accessible from the BSP view or Enterprise Portal), the business user also needs to request that IT (or someone) add the name of the Rule Modeler policy as an attribute of the RE_RULE_EXEC service for the applicable Service Manager profile in the IMG configuration for the relevant Rule Modeler context (Order Routing, ERMS, etc.). I certainly agree with you that the business user and the IT user as generally two different people. And if they are the same person, Sarbanes Oxley probably has something to say about that Your point is definitely valid. Perhaps in the future we need to be more considerate of the distinction of job responsibilities of business user versus IT user when designing products and solutions.
By the way, just as an aside... some Rule Modeler contexts can only use one Service Manager profile (for example Order Routing must always use a Service Manager profile called "SAP_ORDERROUTING") while other contexts can use multiple Service Manager profiles. For example, as of CRM 2005 (CRM 5.0) it is possible in transaction CRMC_ERMS_SM_PDET to assign different Service Manager profiles directly to different inbound email addresses for ERMS. And by assigning a different Rule Modeler policy to each Service Manager profile, you can use different root/default Rule Modeler policies for each incoming email address.
Warm regards,
John
Edited by: John Burton on May 1, 2008 10:01 PM

IC WebClient - Emp. Resp partner function disappearing

Hi forum,
We are implementing ICWC (CRM 5.0) and have configured ERMS rule modeler for dispatching service tickets to the responsible Org. unit. When the service ticket is created the partner functions viz., Sold-to party, Emp. Resp and Resp.Grp are visible and have values. But when the service ticket is classified and click on the "Escalate" button the partner function Emp. Resp disappears and the system asks for entering the Emp. Resp partner function. The partner det. proc is assigned to the tr. type used for service ticket.
Please help to solve this error.
Regards
Shridhar

Hi,
I could solve the problem. The partner function disappearing is fine. When any agent accepting the ticket needs to click on the "reserve" button in his inbox and that particular agent will become the Emp. Resp.
Shridhar

Automatic Routing

Hello All,
We are using CRM 2005.
We use rule modeler (context =order routing) when an agent clicks on Escalate Button, In automatic routing a set of predefined rules are defined where based on the conditions the routing takes place to the respective organization.
We need that the automatic routing will work based on the "category 1" field in the ic web client service ticket.
(we customizing the values in the SPRO --> define code groups and codes for catalogs, we display those values by the "Category modeler" )
We want that the "Escalate" Button will work based on the on the value in "category 1" field.
What is the relevant attribute for this requirement?
Thanks in advance
Tal

Hello Tal,
First of all, the category which is saved in the service transaction is the category of the lowest level that has been specified by the user. Therefore, the category which is stored in the document can be a category of any of the defined levels.
The attribute 'ORDER_CATEGORY' of the context 'ORDER' corresponds to the category which has been save in the business transaction.
You may consider the following possible solutions and see which one suits best your situation :
(1) you could create a rule for every category from the category modeler and define the routing to the corresponding organization; of course, this will bring along an additional workload and maintenance of the rules;
(2) you could try to harmonize the naming of the categories in the category modeler, for example :
--> Level 1 --> Level 2 --> Level 3 --> Level 4
--> CA_10
> CA_1010
> CA_1020
>CA_102010
> CA_10201010
> CA_10201020
>CA_102020
--> CA_20
> CA_2010
> CA_2020
--> CA_30
> CA_3010
> CA_3020
In this way, it should theoretically be possible to define only 1 rule per level 1 node. For example, the condition 'contains "CA_10" should then be valid for all categories which are hierarchically dependent of category CA_10.
(3) As already mentioned by Rohit, you can create a new attribute and build your own logic for it.
I hope this helps.
Kind regards
Kristoff.

Where to maintain Rule Modeler Profile in SPRO?

Hi All,
I am creating Request for Change transactions in CRM, and everytime I create a document it shows an error asking to 'Maintain Rule Modeler Profile in Customizing' - I have been trying to find where to maintain this setting but unable to find it.
Could anyone of you help me out on this, Thnx.
Regards.

Jacob,
If you want more information on the rule modeler, you can also check:
[http://sapcrmweblog.blogspot.com/2011/02/enhanced-ic-webclient-alerts.html|http://sapcrmweblog.blogspot.com/2011/02/enhanced-ic-webclient-alerts.html]
[http://sapcrmweblog.blogspot.com/2010/09/intent-driven-interactions.html|http://sapcrmweblog.blogspot.com/2010/09/intent-driven-interactions.html]
[http://sapcrmweblog.blogspot.com/2010/10/routing-of-escalated-service-tickets.html|http://sapcrmweblog.blogspot.com/2010/10/routing-of-escalated-service-tickets.html]
[http://sapcrmweblog.blogspot.com/2010/09/escalate-button-in-interaction-record.html|http://sapcrmweblog.blogspot.com/2010/09/escalate-button-in-interaction-record.html]
Regards,
Pieter

Routing Service tickets using Rule Modeler

Hi experts,
We plan to use Rule Modeler for routing Service tickets created in Interaction center.
But, I am not aware of how it can be done. Could you let me know how this can be done?
Thanks & Regards,
Raj

Hi Raj
There is an "Escalate" button on the Service ticket. If you are planning to use that then heres how to configure routing using rules policy:
Business Role: IC_Manager
1. Open search in the rule modeler, select the context ID ORDER and start the search.
2. Select the policy DEFAULT and configure it to meet your business requirements by creating rules and assigning relevant conditions and actions.
To create your own policy.
IMG > Customer Relationship Management --> E-Mail Response Management System --> Service Manager --> Define Service Manager Profiles.
To forward to an organization, use the object type "O".
I hope this helps
Regards
Rupesh

Rule modeler - Automatic Routing

Hi
I am working on WEB UI CRM 5.0
I did all the necessary steps as describes at the blog:
[https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/c010e354-940b-2a10-28ad-fb63ec0c2744]
but after the agent clicks on Escalate Button he get the massage "no rule found for automatic routing"
what could be the reason for this massage?
points will be rewarded.
Thanks in advance
Tal

Hey Tal,
Check with the following steps
1.Create the context
SAP IMG --> CRM -->E-Mail Response Management System -->Define Repository (Order -- Order routing)
2.Add the BSP application in your favorates
BSP application -->CRMM_ERM_RULES
Open it
Select order routing in the context drop down
3.define the policy, rule, condition, actions
Once done release the rule.
This should get you through!!
Regards
Raj
Do reward if helpful

I requested a repair, but there was an error after clicking the button with my credit card info. I was still charged, but the form email I received the next day had incorrect info about my iPod Touch problem. How can I contact CS w/o paying $19?!

My iPod Touch battery is not working. I requested a repair through the Apple Support. On the final page, when I clicked the button that puts the info through with your credit card number, the resulting page gave an error (I wish I'd have saved it!). Anyhow, I checked my credit card and it was charged, so I assumed the repair request went through. The next day I received a form email saying my problem was with "Sync with iTunes (Not iCloud) - Data Backup/Migration (not iCloud)" instead of the battery repair. It also says for iPod customers, to send your iPod to Apple - but I had requested the "iPod Coffin" to be mailed to me so I could send it back. Obviously there was an error between the request and what was received, so I'd like to ask Customer Service about it. However, I can't find a way to contact them. When I replied to that form email, I recieved an automated reply saying emails there were not read. Anything online asks me to pay $19 and I don't have the correct issues to request an exception. The closest store is over an hour away or I'd simply go there to ask. What can I do?! Any suggestions you have are much appreciated. Thank you!
PS - The form email also says if I wait 10 days the repair request will be canceled. Does this mean my credit card will be refunded for the $85 battery replacement charge if it is canceled automatically?

Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple?

How do I escalate a call when tech support lose intere

-----Original Message-----
From:
Sent: 24 March 2005 7:6
To: 'CLE Customer Support'
Subject: FW: How long do you expect me to wait for a reply?
Do I have to go to trading standards to get you to honour this warranty? This is a disgrace - sort it out. This is extremely poor customer service and a breach of your warranty.
-----Original Message-----
From:
Sent: 22 March 2005 08:5
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
How do I escalate this call? I have a card that is not working under warranty and you seem unwilling to answer my mails any more. I hate to be the bearer of bad news but you have to. This card must be fixed or replaced, and it would be nice if that happened sooner rather than later. Why am I doing all the chasing by the way, you're a big enough supplier to get this sort of thing right, aren't you?
Rob.
-----Original Message-----
From:
Sent: 7 March 2005 08:40
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Hello, it's me again, not heard from you for 5 days. Are you planning to reply? You have obligations of warranty which you are summarily failing to carry out here. Please sort this out!
Rob.
-----Original Message-----
From:
Sent: 3 March 2005 7:28
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Situation changed. Having restored settings to previous state after doing all the below, about a day later I now have no sound at all for no reason whatsoever. I have rebooted, re-checked all connections etc etc, sound has just disappeared in the middle of the day without changing anything. It was fine this morning and now it's completely silent and PC's been on all day. This card is definitely dead, what else would do that?!?!
Cheers,
Rob.
-----Original Message-----
From:
Sent: 2 March 2005 6:03
To: 'CLE Customer Support'
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Hi,
OK, I can't test on another PC as I don't have access to one, and I really dohope this is the last set of tests incidentally. It worked, then it stopped one day. A complete reformat and clean driver install didn't fix it. Re-seating the card didn't fix it. Seems pretty straight forward to me the card has failed, and I do need it replacing.
I have however done everything else below as requested. If I select CMSS, I get no output for rear-left/rear-right using channel test. If I select CMSS2, I get output from the front speakers for rear-left/rear-right channels, but nothing from the rear.
If I configure to 5. and enable CMSS I get output from jacks and 3 (orange & green)of the soundcard in the left headphone earpiece.
Hear from you soon,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 2 March 2005 03:7
Subject: RE: CLE - Technical Support Request (KMM563096I2452L0KM)
Dear Rob
Thanks for your reply
Please test the soundcard on another PC(With different motherboard) Ensure onboard soundcard is disabled.
Run creative diagnostic test, any problems?
Go to device manager, is there any problem with soundcard?
Configure the speaker setting as 5..
Please enable CMSS and play MP3.
Use a earphone and connect to line-out of soundcard.
Any sound?
Now please try on line-out3, any sound?
Please verify the correct jacks you are connecting..
CMSS is an option that allows you to play your audio to all 5. speakers even if you are not playing a true 5. encoded audio file. For example, if the sound is a stereo sound, it will duplicate the front channels, and send them to the rear channels. Then it will mix the left and right signals to create a center channel. Turning CMSS on basically simulates
5. audio.
TO TURN ON CMSS IN Mediasource
. Open MediaSource (Start, All Programs, Creative, Creative MediaSource, Creative MediaSource Organizer).
2. There should be an EAX button underneath the Record button at the bottom of the screen, towards the left. Beside this button, there should be a small ellipsis button (. . .) that you can press. Click on this.
3. Go to the CMSS 3D tab and check the box next to "Enable CMSS 3D"
4. Place a dot next to either CMSS or CMSS2. Whichever sounds better to you.
It is important to remember that if you do wish to play a 5. encoded file, you will need to turn CMSS off. Otherwise you might not receive each discreet channel.
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
Hi,
Tried all that and still no joy unfortunately. Everything ok except output from rear-left and rear-right.
Always disable onboard sound nad have just reformatted XP and reinatalled with drivers from creative website, so I know installation is not corrupt and up-to-date. I also had this problem before re-installation of XP, so suspect hardware rather than software failure.
Have removed all traces of card/drivers and tried again and moved PCI slots with same results.
Cheers,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 0 March 2005 03:37
Subject: RE: CLE - Technical Support Request (KMM5590925I2452L0KM)
Dear Rob
Thanks for your reply
Rear center is fine in speaker test...
Anyway if you have test the speaker with another device and no issue for rear channels, there is no problem with speaker system now...
Please insert the soundcard on another PCI slot, and make sure it is firmly inserted. Please disable any onboard sound card if available through BIOS.
Go to Control Panel, Add Remove Programs and un-install all listings related to your audio card. Do not restart your computer when prompted so.
Go to Control Panel, and switch to Classic View. Click System, Hardware tab, Device Manager button and delete all sound cards entries in Sound, Video and Game Controllers as well as any previous sound card entries from the Device Manager.
Reboot the computer and cancel out of any driver installation if you are prompted. Insert the Creative Sound Blaster installation CD into your CD-ROM dri've. Exit from the installation wizard if it autoruns.
Click Start, Run and then Browse. Browse to Z:\Audio\Drivers\CTZAPXX.EXE, where Z represents the CD Rom Dri've.
Choose YES if you receive a prompt "Overwrite existing shared creative audio driver files?"
Select Driver un-installation for WDM drivers and click OK.
When prompted to restart, say No.
Click Start, Run, type MSCONFIG and press Enter.
Check the box next to Selecti've Startup and deselect Load Startup Items.
Select the SERVICES tab and select Hide All Microsoft Services.
Uncheck all results and click OK.
Browse to the C:\Temp folder and C:\Windows\TEMP (if it exists) - all files and folders in the temp folder need to be either deleted or moved to a new folder.
Browse to Program Files, Creative and delete the Sound Blaster Folder - if you get a file that won't delete, right click on the file, click Properties and clear all the attributes. The file should then be able to be deleted.
Empty the Recycle Bin, and reboot the computer.
If you wish to reinstall your software & drivers, do this now. For more information on how to install your product, please visit the Product Guide page for installation instructions. Otherwise, go to the next step.
Click on Start, Run. Type MSCONFIG and press Enter.
Select Normal Startup, and press the OK button.
Reboot the computer
Run creative diagnostic test, any problems?
Configure the speaker setting as 5.
TEST CARD WITH HEADPHONES
. Run speaker test
2. Plug headphones into the front out jack 3. Click on the speaker test button 4. In the headphones you should hear a voice for front left, and front right.
5. Plug headphones into the rear out jack 6. Click on the speaker test button 7. In the headphones you should hear a voice for rear left and rear right.
8. Do you hear sound from each channel?
Any sound from rear channels?
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
Hi,
I have done the below, and get output via a walkman connected directly to the sub on both front and rear speakers no problems at all.
I have reconnected the cables from the sound card, run channel test again in speaker settings, and still get no output from rear-left and rear-right.
I should have mentioned before that rear-centre is fine.
Any further help will be greatly appreciated.
Cheers,
Rob.
-----Original Message-----
From: CLE Customer Support [mailto:[email protected]]
Sent: 09 March 2005 08:40
Subject: Re: CLE - Technical Support Request (KMM557969I2452L0KM)
Dear Rob
Thanks for contacting Creative Technical Support.
Please use an external cd player and connect to the front input on the subwoofer.
Play the CD, any sound?
Now try on the rear input.
Play the CD, any sound from the speakers?
Now please connect back the speakers to the PC.
Ensure you have connected properly.
Ensure you have configure 6. speaker setting, run a speaker test.
Any sound from rear channel?
Ensure the balance control is configure properly as well
Please retain all the previous correspondence when replying to this email.
Best Regards
Creative Customer Support Services
Creative Labs Europe
To provide feedback on your "Creative Experience" and our service please click on the following link:
http://www.**bleep**.com/support/con...asp?r=CLE&d=TS
Please do not use this link to submit technical queries
Original Message Follows:
=======================
Subject: CLE - Technical Support Request
Name:
E-mail Address:
Self Description:
ID(3) Advanced PC User
Country: United Kingdom
Support Inquiry: ID(3) My Creative hardware stopped functioning correctly
Product: Sound Blaster? Audigy? 2
Purchase Date: 4/3/2004
Serial Number:
Operating System: Windows XP
Creative Model Number: SB0240
Computer Brand/Model: self built
Processor/CPU: Athlon 3200+
Memory: 2xgb DDR400 Dimms
BIOS Type/Revision: Phoenix - rev 008
System Board/Chipset: ASUS A7N8X Deluxe rev2.0
Detailed Problem Description:
Typical, following months of trying to get a replacement remote control cable for my inspire 6. 6700 the 2 rear speakers on the set don't play sounds any more. I have done a clean XP install to ensure no driver corruption, but no difference. It's not the subwoofer as I have a spare, unused sub and that gives the same results.
I have also checked all cabling, mixer/volume settings and nothing unusual is showing.
Of course, my audigy 2 card is my guess as the culprit, I can't be positi've though. All other speakers operate perfectly, can even hear background hiss through the rear-left and rear-right speakers which won't play sounds/music/games or anything at all. But when I select "Creative Speaker Settings" to test the channels individually, they don't play a test sound here either.
Any help greatly appreciated.
Cheers,
Rob.
PS: Please remove the technical support advisor name when posting quote from the email.Message Edited by Jason-CL on 03-30-2005 06:7 AM

Hi qwerty,
Dun tink that creative customer support sucks cos I had been dealing with them in the past and I can say that their service are quite gd and fast. If you wanted a refund, I tink you need to contact the store that sells you the product. Dun tink creative will refund you though.

In Service Tickets-Adding Buttons-transaction-launcher

Hi
i need two information's..
1.how to add buttons in the service tickets after Escalate and save button.
2.I have to retrieve the value of some fields in the categorization schema based on the service ticket organization..
its urgent for me.
i want to trigger some other transaction launcher when we press on button
Edited by: Ram Pushpala on Jul 17, 2008 1:15 PM

got solved

How to inform and escalate problems to SAP

Dear Friends,
How to mail SAP to get their help to solve problems beyond our knowledge. I have user login in service.sap.com, and I want raise some issues to SAP. And if SAP doesn't respond as per the given priority how and where we could escalate problem. Please help me to clarify these things. your help will be highly appreciated.
Thank you
Raghu Ram

Hi Raghu Ram
Follow the steps, It may solve your problem:
1. Copy following url into web browser : <b>http://service.sap.com/message</b>
    It will ask you for your OSS ID and password .
    A Screen which contain a push Button Select System displayed .
2. Push the Button Select System .
    It will open a sub screen in which there will be a hierarchical structue which looks like
      - <Your SAP Customer Number >
         -<SAP Installation number for a specific product1 >
             <radio Button><System SID1 for which you have registered a license>
             <radio Button><System SID2 for which you have registered a license>
         +<SAP Installation number for a specific product2 >
         +<SAP Installation number for a specific product3 >
Here + indicate that you have a sub tree .
             Specific product like SAP R/3 T for Services , SCM , CRM , ERP   etc
3. Select the system for which you need to log a message
    It will take you to message screen screen.
4. Select you domain for problem for example Basis problem with Database where dataBASE IS oracle then Message type will be BC-DB-ORA
5 Select priority of Message
6 . Write Message and send it to SAP
Thanks
G. Lakshmipathi

Internal Verizon Network problems - How to escalate tickets

Does anyone have a number other than the standard technical support to contact to escalate a ticket? I have had two experiences where first line support opened an automated test ticket which supposedly found a problem that a technician needed to be dispatched. Both were closed, and no technician ever came to the house. Last night a third ticket was opened by a rep who was not willing to transfer me to a supervisor.
I have done extensive troubleshooting and determined the internal Verizon network is experiencing 14-22% packet loss on server nsrest01.verizon.net which happens to be the primary served DNS for my area. This occurs especially when sending ping packets 512k or larger. Incidentally the first two hops are not having packet loss that I can detect.
If you have a Windows box, drop to a command prompt and do ping -t -l 512 nsrest01.verizon.net and let it run for 20 minutes and see how much packet loss it receives. Even from other broadband providers the pings are lossy.
First line support is looking at my end of the circuit as the problem. I have been told that I can not email any logs to support, which is rediculous. I have spent hours of my time opening tickets, waiting for automated tests, and waiting for technicians who did not show up. How many of these does a customer need to open with first level support before they can be helped?

While I do not know the answer to your question, #1 I point can tell that you can test the DNS Servers http://www.grc.com/dns/benchmark.htm #2 And I point you to the post by "Kerry Liles" said at "news.grc.com" in the "grc.techtalk" area in a thread titled "Problems Accessing A Couple Of Websites" X-Url: http://www.GRC.com/groups/techtalk:231784 Xref: news.grc.com grc.techtalk:231784 http://12078.net/grcnews/article.php?group=grc.techtalk&id=231784 Quick quote ** Many ISPs cannot configure and run a proper dns service. Although it is not an easy task, it is possible to do so **
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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