Fee for a loaner phone?

why does apple want to charge me for a loaner fone when they want my original to fix? why dont they pay the fee?

I have noticed that it is situational, some seem to get charged and others do not, although lately more do then don't. What is it being sent in for to get fix?
Someone here once said this and although there is no solice in it they used this reference.
"You bring you car into the shop to get fixed, these days it is rare that you get a loaner car during this period, unless insurance gets involved..."

Similar Messages

Cancellation Fee for Smart Phone

I am curious, what is the Cancellation Fee for a Smart Phone? In particular a Droid Incredible 2.
Also would the amount of the Cancellation Fee Matter if the End date was say less than a month away? Its end date is 9/13/2013 which is 5 weeks away.
I am basically wondering if it would be cheaper to just wait until then and pay one more month of the bill on it cancel it right now. The reason I am going to cancel this one phone from our plan,is because we got a new smart phone for my sister, through Verizion again, on its separate plan. She needed a new phone because here old phone was broken and it was a replacement already. Also we found out it would be cheaper for us if she had here own new plan then to continue here plan on our current family plan. Sound strange but is the case. Anyways I am curious as to what the cost is if I remove the phone early.

The Upgrade would actually cost here a little more than the deal for the new phone with a contract. Strange isn't it? But that is what it turned out to be when they went into the Verizon Store. Maybe the Staff at that Verzion Store didn't give them all the options or something but that is what they laid out for them when they asked about there options.
Another issue with the Upgrade is locking in a different plan from our older original plan. Although I do not think that would have mattered for her phone, but it was a fear in our minds non the less. Now my Phone on the other hand matters a lot with an Upgarde for it. I have the original DroidX and on it I still have the Unlimited Data. If I were to ever upgrade they would remove the Unlimited Data. At least that is what everyone has been saying. So for me I will never upgrade my phone. I am really Anti Data-Cap. My smart phone would be useless with a cap of 5gb. I use way more than that every month.
You know our Family Plan right now that we have is actually around $300 a month. Regular charges and not going over anything. Crazy if you ask me. Having this one phone removed will only bring the bill down about $60 but I also am going to be removing my HotSpot soon as well when its contract ends. I know longer need it as I am back home and not away at that job out of state. That will be around another $60 as well. Then it will just be mine and my mothers phone. Hopefully we can work with that bill better. If not then my Mother might decide to just cancel the plan all together.
The fact that my mother might cancel the plan is the main reason why we decided to get my sister her own plan. She still needs the phone.
Anyways after reviewing our current bill and what it would cost with her phone removed and her separate bill, the total is a lot less in the long run. Specials of new contracts and all that.
Thanks you tow for the replies.

Fee for early upgrade

A $20 fee for upgrading my phone early...can they figure out any other way to charge us for stupid crap??? I can just imagine how much profit THAT is...$20 times all the people unhappy with their phones...the thing is, they already have me stuck for another 2 years paying in to them, so it's not like I'm not already getting punished enough as it is!!!!
Tried to buy from Best Buy, but of course, vzn doesn't let them hook you up with your early discount. And the vzn rep at the vzn store told me that there were no iPhone 4s in stores for 500 miles around. I was like, umm I just came from Best Buy and they had them...idiot....

No, by this point, I had already tried a few times to go out and get the phone, so I decided I may as well just order it...besides, it's soooo much faster to activate on your own!! I don't really understand why it takes the store half an hour to activate when it only takes me 5 min at home...
And yes, I just bought the iPhone, and there is indeed a fee for "early renewal"....even though they dangle the discount out there. I guess that's what the "loyalty discount" would be if I waited til the end of May - I just wouldn't have had to pay that stupid fee.

My lock button on my iphone broke, i have apple care, but will i still have to pay for it to be fixed when i send it in? and how will i get a loaner phone?

The lock button on my iphone is jammed, and i need to send it in to get it fixed. Can someone explain the process to me of sending in your phone to apple? and even if i have apple care, will i still have to pay for my phone to be fixed? if so, around how much do you think this would cost? im not familiar with apple, so any help would be great! thanks!

If your phone was damaged by you or in accidental damage, then you would be liable to pay for the repairs. Apple does not offer "loaner" phones, but if you have a credit card, they will "advance ship" a replacement to you so you can get it, then return your damaged one to them and as long as they get it back within a resonable time and it is warranty covered damage, they do not charge you for the replacement iPhone, but they do charge you a fee for the advanced replacement option (about $40-80 USD IIRC).
You can eliminate all the at by making an appointment at a local AASP (Apple Authorized Service Provider) and they should be able to check your iPhone on the spot. It it is covered under the warranty, they shoud replace it for free right there, and if not, they would let you know and you have the choice to make the repairs or not.

I sent in my iPhone 6 for repair. I used restore on the loaner phone I was given, and the contacts, texts, reminders, and Safari pages all showed up. My phone is back, and when I used the restore function again, those items are missing.

I sent in my iPhone 6 for repair. I used restore on the loaner phone I was given, and the contacts, texts, reminders, and Safari pages all showed up. My phone is back, and when I used the restore function again, those items are missing. I do not use iCloud because I have no wifi at home, limited data available for regularly backing up, and I have a 64GB phone and don't wish to pay to upgrade from the 5GB iCloud storage. Am I doing something wrong? It worked so seamlessly on my loaner phone that I am completely stumped as to why it will not restore those items to my original phone again.

The iphone is designed to be synced to your computer or cloud service. Your contacts should be in whatever program/service you have chosen to sync.
If you have failed to do this, then they are likely gone.

How much is early termination fee for basic phone, my contract is done 1/18/15?

How much is early termination fee for basic phone, my contract is done 1/18/15?

There is a $10 discount available for basic phones to knock that cost down. You can visit your local store, add the discount online, or call customer care @ 800-922-0204. Hope this helps.

Fee for activating phone?

I am a verizon customer and was given a phone by a friend that they are no longer using, I checked and it can be used on verizon. Is there a fee to activate this phone?
Also I am eligible for an upgrade. I just don't have to time to phone right now and want to use this one until I do. If I choose to activate this phone from my friend will that take the place of my new every 2 upgrade?
Thank you for your time.

If you are just using yoru friends phone to replace yours there will be no fee. Only time you get activation fee is when you open a brand new line of service. Activating a custoemr provided device "such as one you got from a friend" does not change your upgrade date you wills till be ell to get a phone whenever you want at the dioscounted price

Loaner phone during repairs

Does Apple supply you with a loaner phone if your iPhone is found defective and needs to be sent in? For example, some people have reported the touch sensivity degrading and sending the iPhone in for repairs. Or any other issues that causes your iPhone to be absent for a few days.
Does Apple charge you for the loaner? Is it another iPhone so that you can reapply your backed up info via iTunes?
Do you have to purchase a 1yr support contract to get the repairs and loaner phone? What happens after the year is up - are there additional contracts that can be purchased?
Thanks,
Brett

Brett...yes they supply a loaner phone...It is $29 usage fee and syncs up with all of your data through iTunes. They will ship you the loaner and then you ship yours back in the box...all postage is paid for and it is Fedex shipped. They will start evaluating your phone the day they get it. You can track the evaluation on line. More then likely it will be unfixable because they only have 7 day turn around according to the agreement. With that in mind they will ship you a new phone, you do the sim swap again and resync and ship the loaner back. I had mine done in less then 48 hours.
Good Luck!

Any hope for quality basic phones?

I'm out of contract, just got done browsing for a basic replacement phone and am disappointed with the current offerings. I feel that was marketing and intended. I've been a Verizon Wireless customer since 2001 and I was grandfathered in once they bought Alltel. I like to use Verizon because I get good reception in my area on their voice network and many of my family and friends use the service, so we have free mobile-to-mobile calls and texts. I say free, but I consider it a bargaining chip that came as part of the fee in the plan that I pay for every month.
I do not want a "smart phone" my lifestyle doesn't need or desire it. I have computers at work and home and all my typical haunts, I don't want to carry around an additional Internet device in my pocket (yes I know basic phones can access the net too in a limited way, for a premium). Being constantly online isn't desirable to me. I don't want to be GPS tracked, or browse the Internet on a tiny little phone screen. I like my old voice and text plan, the price is right. I'm not inclined to pay at least an extra $30/month to start a service that I don't want and just open the door for data overage fees - Just to have a decent phone! It's a despicable and ethically embarrassing corporate strategy.
So without getting into the profit motivations for phasing out basic service plans by only offering smartphones, why can't we have:
Long battery life
modern tablet style ergonomics
decent reliable OS
possible wi-fi if desired
Good camera and flash
rugged enough to last at least the duration of a 2-year contract with normal wear
Good sound quality and antenna
Technologically we already nailed it, have been there a long time but instead you try to force us to commit to these expensive bells and whistles many of us don't need or request. In this day and age I feel that basic phone service is a need, so why not do it right and excel at it? You probably don't make as much money off of it, but I'm still happy to pay like I have been if you would just sell a reasonable device for me to use. I'm tired of being made to feel like a second class citizen in the Verizon store with my old flip phone because I just want options, and my requests are fundamental, only basic service and good performance with my phone.

That tired old argument?
I don't buy this supply side excuse. All these phones are useless without a service provider. Most are locked to providers. The manufacturers sell what the buyers want and the real buyers are the carriers, who then resell to the consumer. The carriers want to pay the leases on their new networks and maximize profits, so they need data plans. Many consumers want these features and many do not (jaymeson). My gripe is with the quality of Verizon's non-data plan phones sliding backwards...
In my business, satisfied repeat customers are the majority of clients. Did Verizon not make profit before the smartphone hype? Verizon is diversified and very large, they tend to trample the individual consumer and it's their way or the highway. I had an experience in what was called a "corporate" verizon store yesterday. I wanted to evaluate my plan and make sure they had count my promotional minutes. The new alert system I learned is based off only your plan minutes and so before knowing that I got nervous when texts came in that said that I was reaching my allotment early. I thought they dropped my promo. I went into the store to sort this out face-to-face. It was quiet, there were three salesmen standing in the corner twisting their thumbs and doing nothing while I waited half an hour to be seen by someone. After authenticating me with my account, supposedly they couldn't pull my plan up on their computer and rudely kept pounding the mantra that I had to call customer service! Total waste of my time.
I've ended up ditching Verizon and ordering a nice new out-of-contract smartphone (best bang for buck feature-wise) and it should be here in a couple days. I'm activating on a different network, not as expensive or fast, but I don't need the download speed perks and will block most of it. The prepaid as suggested by Weth provides the freedom that I want. I'm only remaining on Verizon until I get the new phone in to activate and port over my number. If I like it the business contract phones will follow.
I'm going to consider this thread closed. I learned there is NO hope for quality basic phones on verizon. Thanks for participating.

TS4036 How do I restore my iPhone 4 loaner phone back to July 2013? It has restored to March 2013... I never recieved the option to restore it to July 2013 when I connect to the wifi at home.

Last week I had to recieve an iPhone 3S loaner phone. The guy at the counter restored it partly (expect for apps); it worked like a headach and I exchanged it for an iPhone 4. He handed it over to me and said I could restore it once I was home. I go home, connect to my wifi, and nothing happens. I am unable to restore it so I plugged it into my laptop to restore from iTunes. It restores it from March 2013... I would like to have the newest backup as possible. I have tried to reset it to Factory Setting, taken out the SIM Card. And recently did the 6.1.3 Software Update.
Can anyone help me please!

If you restored from itunes, then you got the newest backup it had. Are you sure you didn't back up to it recently? Maybe you were backing up to icloud. The two are different.

How do I get the subsidized price for a new phone when I already have a plan?

I have been a Verizon customer since September. I have a dumb phone, and I'm really having trouble keeping up with my life. Now that the Droid 4 is coming out in February I've decided that it's time to upgrade. The Droid is coming out at $199 with a two year contract, I think. My question is, what do I have to do to get the subsidized price for the phone? In my current contract I can't upgrade until 2013. Should I cancel that contract all together and just pay the ETF? Then get a new contract with the new phone? Can I even do that? Also, would there be any way to keep my phone number in this situation?
Thanks for your help, Verizon Community!

koddienj wrote:
Ok I kno it ***** but here is what i have done in the past when i had your same situation I have been a VW customer for about 13 years so i had old equipment lying around that i could use but If you are a new verizon customer you will have to find an older phone that does not require a monthly data package. You say you have a dumb phone so your old equipment mite all ready work for this. Here is what you do
Go to Verizon and get the new phone you want tell them you will be adding a line to your account so you can sign up and get the new Droid 4 phone for the discounted price of $199 tell them you want to add the phone to your plan and convert your existing plan to a family plan this should be around the same price as you are currently paying unless you have an unlimited plan. But there is an extra monthly charge of $10 more per month per xtra phone on the plan up to 4 + the 1 original phone. so you are allowed 5 total on a family plan.
Then the following day you transfer the new phone to your old number and vise versa.
You now shut off the old phone and put it in a draw. You now have the new phone you want and dont have to pay the early term fee. the early term fee is pro rated so every month it will go down by $5-$10 per month im not sure exactly how much. You can call verizon and ask exactly how much it is
Although this way it will end up costing you $240 24mo x $10 you do not have to pay it all up front and if you ever have a problem with your droid ie (breaks,stolen,loss) you have a back up that will be ready to go Plus you get to keep your current number
Hope this helps
Actually, if you are not ALREADY on a Family Plan, it WILL end up costing you more than this extra $10/month. For example, if you are on the 450 minute Individual Plan, you are paying $40/month and possibly $20/month for unlimited texting. The smallest Family Plan(700 minutes/month) would put you at $70/month and if you want the same unlimited texting, it would be an additional $30/month. This is $100/month vs $60/month on an Individual Plan which comes out to an additional $40/month x 19 months(24 months - 5 months you have already completed on your original line) = $760 ADDITIONAL you would pay until you could cancel your original line. If you wanted to keep your original #, though, you would instead pay an ADDITIONAL $960($40 x 24 months) until you could cancel your new line. Either way, it would MUCH cheaper to just pay full retail for the new phone.
Remember, this is ONLY if you are currently on an Individual Plan and change to a Family Plan with 2 phones. If you are currently on a Family Plan with others, and have the ability to add an additional line, your additional payments would not be this high.

Charged for a returned phone.

Before deciding to post this, I read many posts from other Verizon customers in similar situations. Before I go ahead and proceed further with an option on how to move forward, I am hoping to get more insight and advice from anyone willing to share theirs regarding my situation. Here it is:
I received a replacement phone back in late Sept. 2014, but due to other complications, I was unable to return the original phone as soon as they requested. I called Verizon at the beginning of Nov. and spoke with a rep and requested for an extension on the return of the original phone. The rep then told me that they would give me a 90 day extension FROM THE DAY WE SPOKE, which meant I had to return the phone before February, and if I returned it any later, I would be charged a late fee.
Fast forward to January 2015, and I am finally able to send back the original phone. Keep in mind, the day I sent back the phone, I was still within the 90 day extension allowance. The last week of January, Verizon shuts off all the phones connected to the account. Upon speaking with a Verizon rep, we are told that they have not yet received my phone and our lines would be disconnected until they receive the phone. I let them know that I had already sent the phone in at least a week prior to the shut off of our phones and didn't understand why it would take this long for them to get the phone. According to the label they provided for me, I expected for them to receive the phone no longer than a week after I sent it back. According to the rep, "due to weather conditions, delivery shipments may have been delayed". Then, the very next day, our phones are turned back on.
Here I am, about a month later, and our phones were shut off again. We paid the minimum fee and got our phones turned back on within a couple of hours of realizing our phones were turned off, but now we're confused as to why it was shut off again in the first place. I went to a local Verizon store and spoke with an employee about the situation. She calls Verizon Customer Service and has me speak to a rep who can better help me. According to the rep, I am being charged a $599.99 fee for the warehouse "not receiving the original phone". The rep was kind enough to do more digging for me, and he was able to find that the warehouse actually DID receive my phone, but because they received it later than expected, I am now being charged full price for the phone. Now, I understand that I was originally late in returning the original phone, but 1) I called and spoke with someone and asked for an extension (which was granted), 2) the warehouse has my phone, but still wants to charge me full price for it, and 3) they want to charge me full price because they received it a few days later than when they wanted. How is it my fault that the delivery was delayed because of weather? The rep did explain to me, though, that they count the "received date" as the date the shipment was postmarked. So, if that were true, then I still would have been in my 90 day allowance. Again, it's not my fault the warehouse received my phone late because of weather conditions.
Between talking to a store employee, talking to a customer service rep, talking to the insurance company, and then getting transferred to another Verizon Customer Service Rep, I have spent a good couple of hours, at least, trying to figure out how to fight this. I think it's unfair that I'm being charged full price for a phone that is no longer in my possession. And I even mentioned to the second customer service rep that if there are no other options to drop the charge and I absolutely have to pay the $599.99 fee, then I demand that they send me the phone back to me. If I'm being charged full price for the phone, then that means I'm buying it. Because I absolutely refuse to pay $600 for a phone that I do not have. I already had to pay full price for the phone I currently have (or rather, the original that I bought but ended up needing replaced) because I have unlimited data and upgrading would mean that I lose the unlimited data, so I'm willing to pay full price for the BRAND NEW phone that I'm purchasing at a Verizon location. I am not, however, willing to pay full price for ANOTHER phone that I do not even possess. However, the customer service rep informed me that I would not be able to get the phone back and that their warehouse had been the ones to deny to credit back the $599.99 fee after receiving the original phone. I asked for a contact number for their warehouse, since apparently, that is where the original phone is, but apparently, warehouse people cannot speak to customers.
I'm reaching my absolute boiling point with Verizon Customer Service. I've been a loyal customer for nearly 10 years, and this is the first time that I have had a major issue like this. And they seem to be unwilling to help me solve this issue. All I keep getting is "I can transfer you to our financial department so you can set up a payment plan to pay off the fee", but I refuse to set up a payment plan because that means I am agreeing to paying this ridiculous fee! Is there anybody in the Verizon community who can share their advice or opinion and help me out in figuring out how to move forward with this? I'm willing to speak to any and all employees, managers, supervisors, etc., but if all that is just going to be a waste of time, is there another option?
Thank you in advance for your help.
A.A

Kinquana_VZW,
I was told by a few reps that the phone that I sent back was, indeed, received in the warehouse. I was also told by the reps that there was absolutely nothing that could be done, I had to pay the fee, and that I would not be able to get the phone back despite me paying for it. That seems extremely unfair. 1.) A couple of reps told me that I would be considered within the extension allowance based on the date the package was post marked. However, another rep told me that that information is incorrect. How am I supposed to trust Verizon Customer Service if the employees aren't on the same page? A rep also told me that I needed to get in touch with Asurion insurance as they are the ones who billed the fee charge to Verizon, and Verizon is just "sending the message". However, upon speaking with an Asurion insurance agent, they informed me that Verizon is actually the one who is charging me the fee, not them. I'm tired of going back and forth between customer service reps and not getting any help or any answers. Please tell me how it is fair that Verizon is charging me the full price of a phone despite having it in their possession. Or how it is fair that despite me paying the fee, I am unable to gain possession of the phone I am pretty much buying.

I have a loan phone but I can't restore from iCloud as the software isn't up to date on the loan phone

I have just got home from the apple shop where I gave my phone in to be sent off for the sleep awake button repair. I have a loan phone from the shop but I've just found that the software isn't up to date like my phone is and so can't update from iCloud.
Is there any way I can get round this at all?

Obviously lol! ...it's ok I'm sorting it my way

HT1438 do i have to pay for a replacement phone, when i take my phone into the shop to be replaced or repaired. i dont have any money to pay for this, am i entitle to a free replacement phone

my i phone5c were showing signs of loosing battery life quick, i visited to Apple store and they went through a few things and tbh it didnt solve anything, my phone were dieing fast and i had to put up with it, money battery went dead saturday night and then when i got home i put my phone on charge and when i woke up i realised that my iphone didnt charge over night, i re-plugged it downstaires and it came on 1% but i had to go so i started my travel home, my phone did die as i were going home, so when i got home i plugged it in and nothing happened, i phone apple up and they told me to hold home button and power button and still NOTHING happened! i cant afford to buy a replacement phone so i have an appoitment tommorrow with Apple but im scared there going to take my phone for repair and not give me a loan phone, as i need a phone to look for work, and hopefully i might have a job ringing me back Moday/Tuesday or Wednesday.
Am i entitle to a Replacement Phone Or Loan Phone while mine is being fixed?

awesome, so you sound like you know what your going on about. im guessing its a Software fault tbh, because its like the phone is dead.. very upsetting..but with it not being the screen if they dont ask me to replace it and to send it off for repair what can i say as to a loan phone, mind a ease a little bit now i will just now wait for tommorrow to see what happens thank you

Charged a broken device fee for a device not broken when sent.

I needed to start communication with others in the community about my most recent transaction with Verizon, dating back to the start of January 2014. I have been a customer (with full subscription) of verizon wireless since 2010. My most recent transaction has been extremely unsatisfactory and has completely turned me off to renewing my contract with Verizon when it is complete.
I opened a new line in November of 2013 in order to slowly phase into a phone number with an area code that matched my current living situation. I also wanted to enjoy a new phone, as my S3 had been slowly letting me down. My choice was the LG G2, which is a great phone with the exception of the first two that Verizon sent me had a major flaw, in which the phone would enter a lock loop, when I tried to open the phone up to use it. The issue happened over 50% of the time, and I had to wait several minutes in order to get the phone to work. Verizon, did what I thought at the time, was a very good job handling the issue and shipping me out replacements both times, finally landing on a 3rd LG G2 that did not have the issue.
I received an email a few weeks later that I was being assessed a $299 fee for a broken device. I immediately reached out to Verizon to find out what the heck was going on. I did not send in a device that had any physical issues, and only known issue is that aforementioned problem with the lock loop, which Verizon admitted was a manufacturer defect and replaced it. I spoke with a rep who assured me he was on my side and would help me rectify the problem. I went through almost an hour of communication until he told me that he would have to do more research and get back to me. The only thing I received was an email showing me a phone with a large singular crack down the middle. This is either not my phone or the crack happened off of my watch. I don't think I should be held responsible. Am I wrong here? I have been relatively pleased with Verizon and I don't mind paying a premium because they seem to have good service. I do have to say that this is completely unfair, and out of the principle of the issue I wouldn't renew my contract with Verizon, This is a shame for them, or I would hope, as I have two current lines and just got engaged which would mean my fiance would sign on with me at the end of her contract. I am certainly thinking of going elsewhere now.
I have spent a lot of money with these guys, and this seems like almost blatant robbery. If the cost made sense I would want to pursue the issue in small claims court. I am that insensed. At this point I started a new line to get a new phone and ended up paying more than retail for it, now I am saddled with another two year contract AS WELL AS having paid full price (now with a $299 fee) for the phone. I broke a screen once with my Samsung S3 and it cost me $100 to fix. I would have NEVER sent a broken phone in to get charged $300 for. I have to say I am extremely dissapointed. Safe to say once I stroke that check Verizon will have officially lost a customer.

Here is the problem. Verizon sent you a label to return the device via a carrier of their choosing. USPS or FedEx or UPS
when you packaged it there is a certain responsibility that it is packed securely.
Now having said that there can be a doubt; that the device was damaged by the return carrier. But that is an uncertainty, and it would be a decision for a court to decide.
You can file a small claims case against Verizon wireless and ask for the $299 plus the filing fees and the amount you lose from work per hour and then have Verizon prove that the photo was actually your photo.
Please be aware just showing a picture will not sway a judge to believe Verizon. They will get statements from employees at the return center attesting it was damaged in the return box.
However your best defense will be to explain to the judge there is no proof that the damage was your doing. In that it could have been the return carrier. Or the return center.
You may prevail. But it will take a little work on your part.
Verizon will more than likely contact you prior to the court date to settle. If they do settle with you, get the settlement in writing first and for the full amounts. Do not agree to arbitration and if the settlement does not meet your needs simply refuse and go to small claims court.
I wish you, Good Luck

Fee for a loaner phone?

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