For Moderators: BT infinity Speed Issue 12 MAY 201...
This will primarily for the BT customer forum mods, but anyone can chip in to solve my particular and unfortunately common issue..
My postcode is E14 3TA and I joined BT Infinity option 2 (76/19) in November, I passed the initial 10 days with no problems and getting speedchecks of 66-67 Mbps.
However last 3 days problems have started to occur, this occured after I experianced an outage on 09 May 2014 for about 3-6 hours. The DSL light on the BT modem was not lit and the broadband light on the BT HH3 kept flashing. Calling BT customer didn't help, with the usual script reading and treating me like a complete idiot.
I noticed the WIRED speeds now to be between 20-22Mbps despite using the HH3. Here is what I have done
I have used BT's own speedchecker and line fault checker (http://diagnostics.bt.com) and results are:
I have also used BT wholesale performance tests (http://speedtest.btwholesale.com/) and the results are as follows:
and lastly BT ADSL checker (https://www.btwholesale.com/includes/adsl/main.html) results are:
Finally I performed the line noise test on 17070 from my phone and there is some back ground noise but not that much.
I have updated my HH3 firmware and non of my hardware have been handled incorrectly i.e not dropped.
HH3 is type B
Infinity Modem is ECI telecom Ltd,
Description; NGA ECI-CPE- Modems type 1B
Model B-Focus-V 1FUb/r Rev. B Manufactured 10/2012
I also tried using a Netgear N900 to test the connection and the speed test are almost identical. This despite powercycling all my hardware, reseting everything and leaving everything on constantly.
The line was previously slow and was due to a fault with the DSLAM in Jan 2013 which was replaced and everything went back to normal.
I would appreciate some assistance in getting my IP profile reset at the very least and/or finding any fault in my line. Thank you
Have you tried another browser, reason I ask is a few months ago I upgraded from IE10 to IE11 and was getting the red line in the btperformance tester, when I removed IE11 speed went back to normal, I only solved this when I tried Firefox.
As they have said ip profile is good, but it does say the accepable range for your line is 40Mbps to 64.15Mbps and your only getting 20, so that in my eyes is not acceptable, and I take it you can't get your stats from ECI modem?
don't give up is what I say
Stephen
Similar Messages
-
Greetings and Salutations,
I'm having speed issues with my Adobe AIR application. From what I've read on the web, AIR is supposed to be fast at drawing graphics. I am writing an application which has multiple screens. On one of the screens I have a tab (SuperNavigator) which has a canvas on it. That canvas has a series of other canvases (built with a repeater) that have graphics in them. I am having speed issues when I have more than 50 of these children canvases. I've tried running it without the graphics (code below is without the graphics) to see how it performs. When I have 954 of these canvases being drawn it takes about 2.5 minutes to draw. This is unacceptable and I'm wondering if this is something I've induced or if AIR was never meant to handle such a large amount of canvases (actually this isn't a large amount, in a real world environment there could be a lot more). I've included relevant clips from the code. There are a couple empty boxes that in the real application will hold graphics.
The class withing the Tab Navigator is a canvas.
In the action Script (the setter line takes 2.5 minutes to get past) (it's binding to the repeater that seems to be my problem).
[Bindable] private
private var _assetList:Array;
[Bindable]
public function get timelineAssetList():Array{
return this._assetList;
public function set timelineAssetList(ac:Array):void{
this._assetList = ac;
The MXML code that is being bound to:
<mx:Canvas id="labelCanvas" left="0" right="0" top="0" height="65" verticalScrollPolicy="off" scroll="scrolling(event)">
<mx:HBox horizontalGap="1" left="10" right="10" top="10">
<mx:Spacer width="2"/>
<mx:Canvas width="{getHeaderWidth()}" height="40" borderStyle="solid" borderColor="{StaticVariables.borderColor.getColorUint()}" horizontalCenter="0">
<PastDataView:ColorBarScale id="scale" bottom="10"/>
</mx:Canvas>
<mx:Canvas width="20" height="40">
<mx:Spacer width="20" />
</mx:Canvas>
</mx:HBox>
</mx:Canvas>
<mx:Canvas id="assetCanvas" left="0" right="0" bottom="0" top="65" scroll="scrolling(event)">
<mx:VBox y="10" right="16" left="10" verticalGap="0">
<mx:Repeater id="assetRepeater" dataProvider="{timelineAssetList}">
<mx:HRule width="100%"/>
<PastDataView:ColorBarBar id="barArray" width="100%" height="170" asset="{assetRepeater.currentItem}"/>
</mx:Repeater>
</mx:VBox>
</mx:Canvas>
The ColorBarBar consists of:
<?xml version="1.0" encoding="utf-8"?><mx:Canvas xmlns:mx="http://www.adobe.com/2006/mxml" width="400" height="300" xmlns:PastDataView="org.XXXXXX.CenterScreen.PastDataView.*" horizontalScrollPolicy="off" click="clicked()">
[Bindable]
public static var _colorBarHeight:int = StaticVariables.colorBarHeight;
[Bindable]
private var _asset:Object;
[Bindable]
public function set asset(a:Object):void{
this._asset = a; getBackgroundColor();
public function get asset():Object{
return _asset; }
private function getBackgroundColor():void {
var color:String = asset.color;
if (color == null) color = "Black";
if( color.toLowerCase() == "blue" ) {
lblAssetTag.setStyle("color", 0x1674cc); lblAsset.setStyle(
"color", 0x1674cc); }
else if( color.toLowerCase() == "red" ) {
lblAssetTag.setStyle("color", 0xe35353); lblAsset.setStyle(
"color", 0xe35353); }
else if(color.toLowerCase() == "grey" || color.toLowerCase() == "gray") { lblAssetTag.setStyle(
"color", 0xe55555); lblAsset.setStyle(
"color", 0xe55555); }
else { // give it a default color lblAssetTag.setStyle(
"color", 0x000000); lblAsset.setStyle(
"color", 0x000000); }
private function calculateActivityRepeaterHeight():int{
return this.height-50-_colorBarHeight; }
public function clicked():void{
dispatchEvent(new SelectAssetEvent(this._asset, false, false, true)); }
]]> </mx:Script>
<mx:VBox left="0" top="0" right="0">
<mx:Spacer height="1"/>
<mx:HBox>
<mx:Spacer width="2"/> <mx:Label id="lblAssetTag" text="{asset.type}: " fontWeight="bold" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/> id="lblAssetTag" text="{asset.type}: " fontWeight="bold" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/> id="lblAssetTag" text="{asset.type}: " fontWeight="bold" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/>
<mx:Label id="lblAsset" text="{asset.name}" fontSize="12" doubleClickEnabled="true" doubleClick="titleClicked()"/>
<mx:Label id="lblAssetId" text="{'(' + asset.id + ')'}" fontSize="12" visible="{mx.core.Application.application.debugMode}"/>
</mx:HBox>
<mx:HBox horizontalGap="1">
<mx:Spacer width="2"/>
<mx:Spacer width="10" />
<mx:VBox width="100%"> <mx:VBox>
</mx:VBox>
<mx:VBox id="displays" verticalScrollPolicy="auto" height="{calculateActivityRepeaterHeight()}" horizontalScrollPolicy="off">
</mx:VBox>
</mx:VBox>
</mx:HBox>
<mx:Spacer height="2"/>
</mx:VBox></mx:Canvas>
I would appreciate any thoughts or feedback you could provide.
~martinThe Canvas is a very heavy object that has lots of overhead. Even worse is the VBox object that is in there multiple times.
What exactally are you trying to accomplish? Just looking over the code, it seems that the same could be done directly with the Graphics API, at a much faster rate.
For each of the VBoxes and Canvases you have, the entire size of each child and parent need to be re-evalulated each time you add or change something. This is a HUGE overhead, and probably why the app is running so slow. You may need to convert this app to use simpler objects (UIComponent or something lower-level like that) to get any speed.
Are you using Flex Bulder? Take a look at the app while the Profiler is running to see what I'm talking about. -
I have been promised BT Infinity speeds over Coppe...
On 31/10 I went to BT website, entered my postcode to see what services I could get and ordered BT Infinity 2 (with £125 sainsbury voucher offer). upto 78mb speed Yay!
Was given an installation date of 11/11 with activation within 24hrs.
On the 4/11 I got a text saying the order was on hold as they were trying to contact the previous line owner,
who had moved out on the 31st, having sold the house to me.
I phoned BT and explained to them that the previous owner no longer lived there, and that they had disconnected the telephone line anyway. I was assured the order would progress and the hub would be delivered on the 11/11.
Came home on 11/11 expecting to find a parcel with the hub, but nothing so left it till the next eve and still nothing.
Phoned again and told that the order management team would give me a call back in the next 24hrs.
On the 13/11 (eve) I got a phone call from order management team telling me my service would be connected on the 19/11.
I said this was unacceptable & in breach of agreed contract, but they wouldnt budge.
Asked to speak to someone higher up and passed to another lady, who kept calling me Colin. (my surname is Collins).
She said they were still waiting to talk to the previous line owner to take it over, so i repeated that the line was dead and the owner had moved out 13 days earlier.
Again, i asked to speak to someone higher up and was promised that the service would be set up today (14/11) and activated on Monday. I asked about the Hub and was told this would be delivered 'next week'.
By this time I was so frustrated I contemplated cancelling the whole order and seeing what other ISPs were in the area.
To my shock, I found the fastest speed available to the village I leave in was 17mb as there is no fibre optic!
I checked my BT order status this morning, to find that the BT home Hub 5 has been dispatched, so I phoned and asked to speak to their technical engineers to see how I can connect a LAN port to a copper telephone line!
I was passed yet again to the order management team, who told me my order had been cancelled as they couldn't provision a port at my local exchange, but the broadband team were preparing the connection for the 18/11.
I said I was not surprised as there is no fibre optic in the area. The lady suggested she ran a line check which I said was probably a good idea.
She came back and said there is no fibre optic to my address, only copper telephone line. Yay!! progress!
She said she will pass this info to the expert team and organise for an engineer to test the line and may require an engineer for installation.
She then promised that I would still get BT Infinity speed that I ordered, so i said can I have that in writing which she emailed me and texted me.
So lets see what happens next week. I am not holding my breath!wilthewiz wrote:
Don't cancel, make them provide what they're contracted to provide
How could they do that if there's no fibre optic cable to his street cabinet?
Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour. -
This is yet another Yosemite speed issue. I've done some reading around and read the FileVault can cause an issues, I took a look and I've always have FileVault disabled. I installed EtreCheck and the results came up with a lot of RED and "FAILED". Unfortunately, I have no clue how to being to read this and was hoping someone could shed some light onto this for me.
Here are my results: (Just trying to right-click and paste this took almost a minute)
Problem description:
Installed OS X Yosemite and now Macbook runs extremely slow. I have had FileVault disabled the entire time.
EtreCheck version: 2.0.11 (98)
Report generated November 13, 2014 at 12:26:09 PM EST
Hardware Information: ℹ️
MacBook (13-inch, Late 2009) (Verified)
MacBook - model: MacBook6,1
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 23:21:15
Disk Information: ℹ️
TOSHIBA MK2555GSXF disk0 : (250.06 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.20 GB (143.68 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.25 - SDK 10.6) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.25 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.25 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.25 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.25 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.EscrowSecurityAlert.plist
[failed] com.apple.gamed.plist
[failed] com.apple.Maps.pushdaemon.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.xpc.loginitemregisterd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.AssetCacheLocatorService.plist
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.findmymac.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.periodic-daily.plist
[failed] com.apple.softwareupdate_download_service.plist
[failed] com.apple.systemstats.analysis.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist Support
User Login Items: ℹ️
smcFanControl Application (/Applications/smcFanControl.app)
Dropbox Application (/Applications/Dropbox.app)
Mail Application (/Applications/Mail.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
npTGEQPlugin: Version: 7.5.1 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
AdobePDFViewer: Version: 9.5.5 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
ATTConnectEventEntry: Version: 1.0.0 - SDK 10.6
fbplugin_1_0_1: Version: (null) Support
Safari Extensions: ℹ️
Searchme
Slick Savings
Amazon Shopping Assistant
Ebay Shopping Assistant
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 105.52 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 105.52 GB X 3)
Top Processes by CPU: ℹ️
3% Google Chrome
2% WindowServer
1% coreaudiod
0% airportd
0% smcFanControl
Top Processes by Memory: ℹ️
84 MB Google Chrome Helper
79 MB Google Chrome
43 MB Finder
39 MB mds
32 MB Mail
Virtual Memory Information: ℹ️
79 MB Free RAM
571 MB Active RAM
447 MB Inactive RAM
385 MB Wired RAM
46.88 GB Page-ins
1.25 GB Page-outsUninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
1. AppZapper
2. AppDelete
3. Automaton
4. Hazel
5. AppCleaner
6. CleanApp
7. iTrash
8. Amnesia
9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software. -
We are also having speed issues - bit up and down but is sometimes less than we had before infinity - less than 1mbps through wifi. Appears to affect the computer less when garden wired. Did you solve you problem.
WendyI moved your post so that you get replies relevant to your problem rather than jumping onto somebody else's thread.
To try and help can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.
http://speedtest.btwholesale.com/
Do these checks when connected by Ethernet cable not wireless. -
Speed issues result to HORRIBLE technician experience.
I have been having issues with my speeds (mainly my upload speeds) since Friday 06-19-2015.
Since the issue started my download speeds vary a small amount but nothing big. My upload however....HUGE problem.
I am subscribed to the Blast 50 package which I was told would be 50Mbps down and 10Mbps up.
The techs I spoke with even confirmed for me that those speeds are guarenteed.
Before, I could test to servers all around the mid south with consistent good results. Take note they were not all comcast servers. They still did fine.
Now those same servers give me terrible upload results.
I understand that there are variables. However to drop from a consistent 12.9Mbps upload speed to a 1.5-2Mbps using the same servers as before is a problem.
I had some friends and my father (all comcast subscribers in the same area as me) do the same tests to the same servers and their outcome was great, no issues at all. Just like mine was in the past.
I have tried talking to tech support who of course refreshed the signals and had me go over numerous tests again and again.
At first they didn't seem to want to help. They seemed more concerned with selling me upgrades rather than fixing my issues.
Then they had me of course test to the closest server to me (same city I am in) and ignoring results from any of the other servers I tried to bring up.
Noting that even the server that's here is not giving me the same results as I would get before, but because they are over/at the expected 50Mbps down all is considered fine.
I finally got them to see results from another comcast server in my state that wasn't giving me the "passing" results (but it used to).
It wasn't until I started to really push that and the big issue wasn't my download speeds so much but my upload speeds (upload speeds are crucial for me) they started to get a little more involved.
Finally after some more tests they tell me that they do see an issue and they were going to escalate my problem.
Sunday 06-21-2015 I get a call from another tech who said they were from the comcast advanced technical support office who wanted to do tests (the same ones I did before) and
of course refresh the signals. He also told me that he saw an issue. Told me to wait 24 hours and test the speeds again. The waiting 24 hour message to me just seemed like an out.
However the following day they did call me back to see if the issues were resolved. They weren't. So they scheduled a tech to visit Thursday 06-25-2015 between 8am-12pm.
Now the fun part begins. I take the morning off Thursday 06-25-2015 which isn't easy for me to do. I get no call ahead of time from the tech who comes out.
The tech just shows up and NEVER introduced himself to us, just walked right in.
He had an attitude from the very beginning. Even told me it was "pointless to be here and a waste of time". He didn't even bother listening to my problems or anything.
Telling me because my results were "passing" to the comcast server in my city I don't need to test to any of the others and the results are irrelevant.
He ran one test to check the carriers and that was it. After his test my download speeds were not capped off at the set limit for Blast 50 internet anymore.
I am getting higher download speeds now (I'll explain this a little later).
While he was here I tried explaining to him that I noticed the cable for my house running up to the pole at the street has pulled loose and is just hanging off the pole.
Since to me it looks like it is close to the tap I wondered if it may have stressed the connection at the tap. So I asked him if he could just double check.
He tells me "it doesn't matter" and that "it wont affect anything". He never once acted like he wanted to do his job. He was very unprofessional and overall rude the ENTIRE time he was here (which wasn't very long less than 10min).
He didn't want to bother actually checking to find any issues he just wanted to leave. I mean as he said from the moment he stepped foot in my house, to him it was "a waste of his time".
It was also a waste of mine. It was extremely infuriating and unacceptable.
Later Thursday evening I talked to another comcast tech that's out of state. He looked over everything he could and told me that some how my modem config was pushed to the high tier speeds.
So right off the bat I should be getting at least 105Mbps down ... not the 88Mbps that's showing up. That was a big red flag to him. He also told me my upload speeds should be A LOT better. Yet another red flag.
He then ran the health of my modem and told me the problem he saw was on the Upstream Rx Power. Two errors there. One red and one orange. That I definitely have an issue. He asked me to check and make sure the cable was screwed in tightly from the wall to the modem (it is).
Also asked me if there were any splitters (there is not any that I'm aware of). The line I have is dedicated solely to my main computer and that is it. No other devices share the line.
After checking that stuff off he explains to me that it's beyond my control. That now I need another tech who cares to come out to check everything. He felt that it could be a bad fitting, bad tap, or even a bad drop.
He also advised that the cable be checked to see if it is the correct size since my property is around an acre and a half to the house.
He said for sure something is wrong and he was very sorry for the previous techs attitude.
There is an issue for sure. I can feel it, see it and it's a problem for me. It's not the way it was before.
I pay for a service and expect good results. What I have been getting since Friday 06-19-2015 is not what I pay for.
I am getting really tired of all the issues that comcast has created for me.
From a whole month of ordeals just to get it installed, cutting my phone line when they were burying the cable, the non-stop dancing on the phone, and now this.
It's getting very old and I haven't even had it a year yet. I wonder sometimes if its even worth it.
I would like to get this issue resolved. Also if a tech needs to come out, I refuse to have the tech that showed up 06-25-2015 to come back to my property.Thanks for the tips.
Quiet Line Test....could hear nothing on line.
Can't seem to copy and paste in here for some reason.
So:
Speed Test Results.
Download Speed: 1.07 (about the best I have ever had)
Upload Speed 0.32
Pin Latency: 32.75
ADSL Line Status
Line State: Connected
Connection Time: 0 days, 00:02:46
Downstream 1.256 Mbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency Type Fast
Noise Margin (Down/Up): 6.8 dB / 14.0 dB
Line attenuation (Down/Up): 60.9 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.3 dBm
FEC Events (Down/Up): 0/0
CRC Events (Down/Up): 7/0
Loss of Framing (Local/Remote): 0/0
Loss of Signal (Local/Remote): 0/0
Loss of Power (Local/Remote): 0/0
HEC Events (Down/Up): 0/0
Error Seconds (Local/Remote): 6/0 -
DSL speed issues........I am about to cancel.
I have been a Verizon customer for over 14 years. These last two years with Internet have been abysmal. At least once a month, my internet is so slow that I can not even stream a simple TV show. Often it is completely down. I call customer service, and I get some guy in India. This is the most frustrating. The last time the guy asked me FIVE times if I had a dial tone on my home line. Each time I told him I have NO phone connected to that line. It is simply there to bring service to the house. When I can, I use chat because that seems to get me a more competent person. Each time there is an "issue with the line and we are sending your information up. SOmeone will call you." It is always the same thing. COngestion on the line, speed issues, issues with the connection. I am paying for a service that I can only use half of the time. It seems that since Verizon has brought in Fios, their DSL customers have suffered. We have no option to get fios, we are stuck with crappy DSL service and even less competent customer service reps to help us. I have priced, and will be switching to Cox if this issue is not resolved. I can get 50mpbs for $10 more than I am paying now for intermittent service. Is there anyone above the basic customer service reps who can help with this issue?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal. -
Speed Issue in Report With 1130680 Records Returned
Hi
<b>Apologies to the mods if this is in the wrong section, it contains content related to Legacy SDKs (VB6/COM), newer .NET content as well as report design issue.</b>
I'm using Windows XP SP3 with the database hosted on my machine, an [email protected] with 2GB DDR2 RAM. Neither the client's pc nor their server are as powerful as mine. (It sucks, I know.)
A report has a speed issue for the end users. The query to the database (SQLS2008) takes 30 seconds and returns 1 130 680 records. And yes, this is the amount of records that need to be returned (the report is a Sales Details report for transactions from 2008/09/01 to 2009/03/31) Running the query through SQLSMS takes the same amount of time whether I execute the statement that the report sends or put the query into a stored procedure. The relevant indices are in place.
Our application is written in VB6 and uses the CR9 unmanaged runtime. I've written a small little CR application in VS2008 to see if running the report through the CR.NET runtime would make it quicker. I built the .NET app in release mode (with optimization and no debug data) and ran the exe to do the speed tests. The times taken for the report to run:<ul>
<li>VB6 app - 3:30s
<li>.NET app - 4:30s
<li>VS2008 IDE - 2:02s
</ul>
I have run the report three times for each app using my cellphone as a stopwatch and the times are reproducible to within two seconds.
I accidentally ran the report in the VS2008 IDE and it took 2:02s to run. Thinking that the loading of the DLLs in .NET was part of the problem, I added code under a button on the form with the following code:
CrystalReportsApplication1.Properties.Settings a = new CrystalReportsApplication1.Properties.Settings();
Assembly aAss = Assembly.LoadFile(a.CR01Engine);
Assembly bAss = Assembly.LoadFile(a.CR02EntFramework);
Assembly cAss = Assembly.LoadFile(a.CR03EntInfoStore);
Assembly dAss = Assembly.LoadFile(a.CR04ReportSource);
Assembly eAss = Assembly.LoadFile(a.CR05Shared);
Assembly fAss = Assembly.LoadFile(a.CR06WinForm);
to preload the assemblies. Unfortunately it made virtually no difference to the running time of the report.
Suggestion from The specified item was not found. on [this page|Speed issue - internal processing vs views;:
8. For summaries, use conditional formulas instead of running totals when possible.
I didn't know that, but we're doing that already.
I even tried using ngen in a virtual machine for the .NET app, but the time was the same. And yes, I know that ngen is only supposed to aid startup times and that it is actually recommended to let the JIT optimize on the fly instead of ngen optimize beforehand. What really struck me was that even in a VM (using Virtual PC 2007) using 512MB of RAM and only a single core the time was the same.
My questions:<ol>
<li>I thought that VS2008 shipped with CR2008 Basic, but according the the references in my project it's CR10. Would the CR2008 runtimes improve the report speed?
<li>Why do the CR10 .NET runtimes take longer to execute than the CR9 COM runtimes?
<li>I really, really, really need the .NET runtime to outperform the COM runtimes as our purchase of CR2008 hinges on this. As you can probably guess, we're currently using ye olde CR9.2 from 2002.
<li>Why oh why do the CR10 .NET runtimes take longer to execute than the CR9 COM runtimes?
<li>The first level of grouping is a variable which changed the grouping depending on a parameter. I changed it to a field from one of the tables and the times for the apps are:
<ul>
<li>VB6 - 2:15s
<li>.NET - 2:48s
<li>CR9.2 IDE - 2:19s
<li>VS2008 IDE - 2:34s
</ul>I may or may not be able to push it out to the client like this, I don't know. Why did the VS2008 IDE take longer this time? All I did was change the grouping-on-parameter to ordinary grouping.
<li>Why oh why oh WHY do the CR10 .NET runtimes take longer to execute than the CR9 COM runtimes? Are they just thunkers to the COM DLLs?
<li>Why does the run in the VS2008 IDE (in debug mode BTW, not release mode) run quicker than both programs?
<li><i>AndrewJ.requestACookie(Flavour.Strawberry, Flavour.Alternate.ChocChip, RequestMethod.Please); // Hey, it's 5:44PM and I want to go home for the long weekend! </i>
</ol>
Thank you and have a blessed Easter!
Edited by: AndrewJ on Apr 14, 2009 10:04 AM. Changed the CPU, I was thinking of my CPU at home.Please re-post if this is still an issue to the .NET Development - Crystal Reports Forum or purchase a case and have a dedicated support engineer work with you directly.
Bottom line is CR Basic is version 10.5. CR 2008 is 12.2.x.xxxx. Install CR 2008 SP 1 to get .NET support.
And you can't compare COM to .NET, it's like comparing apples and oranges, both fruits but different flavors. -
I am having upload speed issues.... I have spent over 3 hours with Verizon Tech on the phone/and or computer (optimizing, etc.), replaced the router twice; had two techs come out to the house to check the box and speed entering the house (everything checked out just fine)... it is very frustrating because I am unable to upload any pictures, etc. to any application or site (shutterfly, yahoo email, etc.) Verizon is baffled and can not figure the issue out, because the line coming into the house and the lines in the house test out fine. It is not my computer...cause they used there own outside on the line and could not upload. I even had billing remove internet service from my package and reinstate to see if we could jolt a circuit from Verizon (on-site tech recommended) He thought it may be some sort of programming with my profile... Any help or ideas would be appreciated! What else can I do? Should I replace the outside box anyway? Here is what I am getting, although sometimes the upload speed says anywhere from 0.68-3.82Mb/s:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 3.82Mb/s
running 10s inbound test (server to client) . . . . . . 41.81Mb/s
Solved!
Go to Solution.jbandtina1
Is that on a hardwired connection with only the actiontec in the picture?
if so then yes - something is definetely going on, if they haven't tried a new router then that is one step, possibly a bad Network terminal, or further up on their end like described to you by the tech. -
Yet another speed issue posting
Dear BT Bods,
I don't know why having subscribed BT Infinity on the promise of better speed and stability that I now find niether to be the case, and beginning to regret ever buying it.
So to cut the chase, and save your time and mine, I am a senior architect working for the core network of a very large UK and global operator, so spare me the script and the brush overs.
I live in Greenford, postal code area UB6 8xx.
The service is painfully slow, and utter rubbish when it comes to streaming anything, and that's nothing to say of the 75Mb/25Mb speed check I did prior to ordering the line.
To cut a very long story short: I have just paid my first bill, and unless the is sorted immediately, then I am going to formally write to you to disconnect the service, and I don't care what the Ts&Cs say - we can always tango in court if it comes to that. I will not be bullied into a 1-year (dis)service.Probably worth running the speedtest at http://speedtest.btwholesale.com/ and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives. The mods will want to see this anyway when they get time to process your issue.
I assume you are running over ethernet, not wireless? You could try ruling out HomeHub issues by making a direct PPPoE connection from your computer to the modem (user: [email protected], password: bt will work).
Check the telephone ciruit has not been star wired: with extensions coming off junction boxes between the incoming telephone line feed and the master socket. That's a fairly common mistake than can lead to instability.
Don't forget that the service guarantees for domestic broadband are very different from those expected for the core network of a very large UK and global operator. However, for most people Infinity does provide a fast and very stable connection. -
Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place. -
I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
I did everything that BT advised via their 'How can i test my BT Infinity speed?' site ( checking connections, disabling anti-virus etc), as well as resetting the modem & hub, but results still showing average speed as mentioned above.
I have run a PC Healthcheck via 'BT broadband desktop help' on my PC which is only a few months old & is running a wired connection to the hub, but I still have these very low speeds.
Can anyone give me any advice?
ThanksHi
Hi Aarong,
My estimates are 28.3 download, 5.7 upload. See results above from latest speedtest. It looks like the max acheivable speed (20Mbps) is same as previous BB package, not Infinity, even though my online bill page shows service as 'up to 76Mbps'. -
BT Infinity speeds slowing down
I am currently a customer of your BT infinity Option 2 package, originally when signing to the package BT estimated at an almost maximum speed of 35/40Mb download, which I received the estimate accurately, after having the package installed. After a month my speeds dropped a fair amount, to which we now only recieve sync speeds of between 17 - 23Mb download. BT have recently made the up to cap of 76Mb download, and using the estimate tool on BT's website, say we can recieve 73Mb down but haven't seen any gain.
Obvious checks have been made; are cables correctly connected, minimised any potential interferences (wireless phones, microwaves, etc.), restart devices outside of peak hours, Reset the device settings...
I am using the Infinity VDSL Modem that came, however I am not using the BT Homehub, but a WAG320N which I know isn't the problem due to plugging in the Homehub for a couple of days to see if there is an improvement, which proved unsuccessful.
Any ideas on what I can do? the BT tech team are are currently in the process of sending me a new Homehub to apprently fix the issue, they told me the old hub must be broken
http://www.speedtester.bt.com/
Download speedachieved during the test was - 22.34 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Upload speed achieved during the test was - 7.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
speedtest.net
BT's Check your Speed tool:
BBroadband speed range - Great news! You are eligible for superfast BT Infinity.
72.1Mb download
20.0Mb uploadHello David,
Yes I recieved the Hub Thursday and set it up that night, initial start up the download speed jumped up to 36Mb which was nice to have again, however did not last, since then, just like before it is slowly dropping again and as of today (Sunday) I have a download speed of 27Mb, decreasing day by day
I am certain I'm not doing anything wrong (being an IT Technician). I have, just incase, had a friend and colleague over to double check my settings, cabling and see if there are any obvious causes. We moved the items around abit, discontected the wireless phones in the house etc. but gave no considerable improvement to the 27Mb download.
BT told me they would phone me Saturday (Yesturday) to check if the issue is solved or if it still needs trouble shooting, however I didn't recieve a call back :/
Any advice or ideas on what to do?
Kind regards
Tom -
Lost all my thumbnails updating to iPhoto 9.1.2 but rebuilding the thumbnail database solved the problem. Best of all, the speed issues are finally gone in iPhoto 9.1.2. Opening the application is way faster again (2 seconds as opposed to 12 seconds or more). Scrolling is way faster again. Can't believe it took this long for Apple to fix this mess. Nevertheless, iPhoto '11 feels like iPhoto '09 once again. Thanks Apple.
Lost all my thumbnails updating to iPhoto 9.1.2 but rebuilding the thumbnail database solved the problem. Best of all, the speed issues are finally gone in iPhoto 9.1.2. Opening the application is way faster again (2 seconds as opposed to 12 seconds or more). Scrolling is way faster again. Can't believe it took this long for Apple to fix this mess. Nevertheless, iPhoto '11 feels like iPhoto '09 once again. Thanks Apple.
-
Disconnections and Speed Issues.
To start off, our BT Internet connection has been fine for years, not a problem at all, speeds weren't high, but they were modest and certainly enough for my needs, and there weren't really any major problems, just the occasional maintenance work interfering with it and other minor things...
Until the past 6 months that is, it happened it seemed for an alternating monthly period, on and off the quality would just drop ridiculously.
There would be disconnects and <1Mbps speeds (is that even broadband?), and just where we got to the point where we were going to call up, suddenly it would go back and become even better.
Sometimes going as high as 18Mbps which was unheard of for our area, until it crashed down again, this cycle happened until just over a month ago when it got a lot worse.
It started off the internet would disconnect and reconnect at a random speed, ranging from really low, to modestly high, and then a new symptom came into play, everytime a device connected to the router, the router would drop the connection and try reconnecting, it wasn't random anymore, we now know when it's going to disconnect.
Everytime my brother walks into the house with his smartphone automatically seeking our wireless connection, it drops.
Everytime someone powers up a PC that's on a wired connection, you guessed it! It drops the connection
Far more annoyingly though, everytime someone walks past the house and connects to our BT FON source, it drops (which I'd like to point out, at the time we had a Home Hub 1.0 and the BT FON was automatically always on and couldn't be disabled, a nice feature for our problem -_-)
We called up the technicians after this started, and they tried to diagnose the problem, and I use the word tried loosely.
Instructions were basically unplug the internet, plug it back in, and change the filter.
We did manage to wrangle a BT Home Hub 3 into our hands though, the morning it arrived we cradled our saviour, delicately placing it on the desk top, preparing to worship it's blessing of providing us with hassle-free internet at last..
But it was not to be, set it up, everything fine! Brother walks in from work.. and I'm sure you know how the rest goes..
Humourous thing is, it came with a letter from BT saying we're on the up to such and such package (I think it was up to 20mb), it says our average speed should be 12mbps, but we've sat on pretty solidly for the past month 1.5mbps, it's been lower, but I don't think it's been higher...
We've tried the BT Help Phone Lines, they can't seem to help us, so I'm putting this puzzle to a wider audience of people who may have had past experience.
The only theory we have is that it was a BT mistake that they haven't realised, my father saying he saw workmen from BT working on the telephone pylon in our alleyway.
I'd ask our neighbours if they have any problems, but I don't want to get burgled if they find out we can afford internet...
I hope some people on here may be able to shed some insight or advice with how to tackle this problem, I'll say right now, we're paying something like £30 a month (maybe more, I don't get to see the bills) for an internet connection I could buy from a smaller company for £2 a month (1.2mbps average in the past month)
Thanks in advance, Mike.Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1821 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1821 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2264 Kbps(DOWN-STREAM), 1127 Kbps(UP-STREAM)
IP Profile for your line is - 1997 Kbps
2. Upstream Test: -provides background information.
Upload Speed
864 Kbps
0 Kbps
1127 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 864 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1127 Kbps
Installed a different browser on my machine for this test, internet speed has changed so I'll post an updated version of the router details
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:45:53
Downstream:
2.212 Mbps
Upstream:
1.101 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
31.1 dB / 6.5 dB
Line attenuation (Down/Up):
24.3 dB / 13.5 dB
Output power (Down/Up):
13.8 dBm / 11.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
42 / 74
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
38 / 53
Error Seconds (Local/Remote):
200 / 63
Maybe you are looking for
-
How to change font size in Finder system wide?
Hi all, I'm wanting to increase the size of the font in 'Finder' in my folders. I've increased the size of fonts in Firefox and it looks much better. I went into 'Finder', 'Show View Options' and I can change the size of fonts, but it's for every ind
-
How do I keep the body background-image centered?
I have a body background-image that does not fill up the entire window on the tops and bottoms of most monitors (it strectches to the left and right just fine) and so I would like to have it centered vertically with equal amounts of the background-co
-
Customer - company code extension
Hi, Below is the scenario for which we are looking for a solution. When a customer is created in the CRM system, the details flow down to ECC using BDOCS/IDOCS. CRM does not have company code details. But we need these in ECC. So when the BDOC is bei
-
Workflows remain in starting state
There is a production sharepoint site and qa sharepoint site. The workflows were made and tested in the qa site. I then made templates of all the list associated and added them to the production sharepoint site. After that I recreated all the workflo
-
Hi there! Anybody knows what should I do ? First time user. Thanks!