Forum for Support or N

Hi,
Right, if this forum is not for support purposes, then I ask Creative, why is this forum and the link under the Support section of the Creative site?
Perhaps this should be moved as it is misleading people into thinking they can get support here. And also, what sort of a company is it, that provides a forum, and does not allow customers to express their feeling upon how that company manages its aspect of products and after sales service, ie: techinical support.
Many companies are open to feedback, yet Creative seem not to have any staff on the forums, who can actually make a difference to any of the problems a customer may or may not have.
For example, many companies would have some sort of support representati've in the forums, if only to keep up appearances, and perhaps make a odd post on one or two topics a day. Now that can't really be too much to ask can it's
Thanks, Andrew Robinson.

andyr2005 wrote:
Hi,
Right, if this forum is not for support purposes, then I ask Creative, why is this forum and the link under the Support section of the Creative site?
Perhaps this should be moved as it is misleading people into thinking they can get support here.
We don't mislead people. At the top of every single forum page it says clearly "Discussion Forums" not "Support Forums." All the main forum pages have that red disclaimer. And if I recall correctly, when you sign up for the forums at one point it takes you to a blank screen that has the disclaimer on it, explaining these are not support forums, but user interaction forums. Do you have a specific suggestion to make it less misleading? It's only under the support section on the main website so people can find it when looking for answers. Users often find answers to their problems here without ever having to send an email. So naturally it'd be under the "support" link where people would look for answers to their problems. The numerous warnings the rest of the way to and in the forums should give it away that it's still just a discussion forum, where people can discuss their problems.
And also, what sort of a company is it, that provides a forum, and does not allow customers to express their feeling upon how that company manages its aspect of products and after sales service, ie: techinical support.
Many companies are open to feedback, yet Creative seem not to have any staff on the forums, who can actually make a difference to any of the problems a customer may or may not have.
We are open to feedback, we do generally allow customers to express their feelings about it. If we didn't, there wouldn't really be so many angry posts here, because they would all be deleted right? We have to start locking threads when they turn into flame wars, people start cursing, attacking each other or CL, etc. We only allow CIVIL posts, as outlined in the forum Rules, which you agreed to when you signed up for this forum. And we do pass on your feedback to the appropriate channels. We aren't in charge of actually implementing any ideas, but we do get the feedback to them. And more often than you see, those ideas do get implemented. For example there has been requests in the sound forum for a PCI-Express sound card. I recall seeing Creative showing off a new PCI-Express card recently.
If anyone has a CIVIL comment to make, I'll leave this thread open. But any attacks, threats, cursing etc, and it's locked. We've stated what this forum is in place for, if you have a suggestion to change the forum please feel free to PM a forum moderator or contact Customer Support.
Dale

Similar Messages

So let me get this straight. I own 5. And I own 6. But when I try to open 6 am being prompted for my subscription info. When I ask for support I get referred to a forum. Remember, two licenses. Oh and since I started the project in 5, It's repeatedly fail

I own 5. And I own 6. But when I try to open 6 am being prompted for my subscription info.Otherwise am locked out. When I ask for support I get referred to a forum. Remember, two licenses. Oh and since I started the project in 5, It's repeatedly failed to manually save, the audio just disappears, it loses the program monitor, fails to save renders, timecode window burn doesn't work, and that's just for starters.
Thanks Adobe.
What makes you people think this is acceptable?

If you have the serial number version of CS6, and you have ever had even a Cloud trial installed... read Cloud takes over https://forums.adobe.com/thread/1584746

Forum for discussions around "My Oracle Support"

Since there isn't a forum specifically for "My Oracle Support" what do people think about having one created.
There are forums both here and in the MOS communities for just about every other product that Oracle has what about one for MOS on http://forums.oracle.com?
Any value in it?

Pointless wrote:
Hans Forbrich wrote:
user10158586 wrote:
If having it out in the open didn't get complaints noticed, why would they care?I don't think anyone (except possibly Oracle's support group) is arguing against getting this stuff into the open.
The question (at least in my little mind) is "Why do people think that Oracle should provide the forum to air Oracle's laundry?"Possibly because it would encourage them to provide a better service to paying support customers and listen to what they need and that that would ultimately be beneficial to Oracle?
When Oracle do not provide a public forum for Oracle users to discuss their experiences and lock threads when people do discuss their experiences tends to suggest that, yes they notice the discussions on this site and that they do not want those experiences to become public, because in general they are not positive experiences.What makes you think Oracle Support will listen here? They feel they have an appropriate forum.
>
I think in the long run Oracle's stance on the support upgrade and their efforts to keep it quiet will only hurt Oracle.I agree.
But then again, perhaps they believe they provided us with appropriate opportunity to provide feedback.
Indeed, they have held several public forums asking for feedback (in particular for input on how to design the new Certify system), some of which I advertised for them, AND NO ONE CAME. There were dozens of excuses provided when I contacted individuals to encourage participation.
If they provide facilities and resources and we ignore them, why should they (MOS) make any effort to come to a location that they have told us they do not officially monitor.
Indeed, we have been told several times that MOS/MOS-C and Forums are separate. And the moderator here is trying very hard to keep them separate as well.
>
What is worrying is we have seen a similar attitude during the various forums upgrades where useful features are continually removed and features no one wants are added and scalability goes down. It begins to look like an institutionalized attitude of not listening.Bi-directional. There is truly a mutual attitude of not listening.
For example - you claim 'no one wants those features'. Yet, those features were, and are, wanted by some - specifically by the Applications community that is not at all well represented in OTN Forums.
(How they are implemented, and whether Flash is a usable technology for this ... is another discussion entirely. Let's just say I am on record as an early advocate of http://supporthtml.oracle.com)

Where is the support forum for Mighty Mouse?

Hello,
does Apple have a support forum for Mighty Mouse.
my Mighty Mouse will not scroll down...
all information will be appreciated,
thank you..!

does Apple have a support forum for Mighty Mouse.
No there is not a specific forum for the Mighty Mouse, generally you would normally post in the peripherals/input section of the forum related to your Mac, so if you have an iMac post in the iMac section.
iFelix

Who do I contact for support

Yesterday I got the YVM4 error when trying to access the On Demand players i.e BBC iPlayer. Tried a soft reset by pressing the blue on/off button at the front for 8 secs but problem still persisted.
I then turned power off/on via the switch at the back and problem gone!
Today I found that On Demand and BT Vision were not available, got error saying not connected to network.
Tried both the previous solutions and by turning power off/on at the back I got demand back and network showed connected.
My broadband was functionning correctly on my PC so loss of network.
The YouView Community forum has a number of posts about this, with some people getting the problem on a regular basis, and it is being reported that it may be due to the box losing the DNS setting. The following fix was suggested by YouView:
Please go to Settings > Network & Internet > Network Connection Status. If the status is saying CONNECTED, please try the following steps:
Go to Settings > Network & Internet > Wired Connection. If the box is saying AUTOMATIC, switch it to MANUAL. Click Next. You will see three rows of numbers. Leave them as they are and click Next. You will see two rows of boxes, Primary and Secondary DNS. Leave the second row blank. Put a single '8' into the Primary DNS boxes so that it reads 8.8.8.8. Click Next and when it finishes finding your router, click Finish.
Turn off your router, and reset your box. Turn the box and then the router back on again. When it resumes, you should be able to access On Demand content.
However there seemed to be some misgivings by users that this would actually make any difference.
Having had both the problems mentioned earlier I started to wonder who I should contact for support if I get problems. Should it be BT Vision as they supplied the box, or should it be YouView as it's their service.
Would appreciate some advice.
Solved!
Go to Solution.

I have mine setup for static ip addressing, due to the number of devices I have on my network - so not had that issue as of yet.
The reboot of router will flush the dns, so this is why it's recommended as if something had spammed dns cache it can cause numerous problems, so best to clear it out which is by rebooting the router - for pc's you can clear cache on the pc itself via command line - and on my pch-c200 i can clear the cache directly on that.
In regards to support, if you got the product from BT then BT should officially be providing the support and no-one else, but there should be no reason why you can't go directly to youview or humax to get other questions you may have answered

Playbook requires me to pay for support when it did not work from the beginning and they could not fix.

lack of email app- makes this may purchase virtually useless. because
cant bridge with my bb 9700. maybe twice after deleting from both, and rebridging, i got connections. i cant spend an hour bridging every time. since may this is unfixable. the support people cant fix it after dozens of hours. got lots.of emails from them though. asking if i was resolved. when i answered no, they asked me to do it all again. they have no fix for this.
can type documents, but cant email them to anybody. same with excel. no way to attach documents when the bridge doesnt work.
i am a ceo,and i am moving my entire organization off bb becuase of this.
have spent many many hours from the beginning in may, and now they want me to pay a 129 dollar fee to get support when it has not worked right from the beginning.
i bought an ipad today and i am absolutely blown away by how much better it is in every single way. dozens of bbs are going away now.
slow, no.email, locks up all the time, stand by button restarts tablet, no bridging without total reload on both devices. why would i go through this anymore? it is costing my business a fortune with myself and my people trying to make the playbook work.
we will get ipads and make more money.
i have tried to stay loyal to bb, but after being told i have to pay for support
when i did once get a connection through bridge, reply locked up everytime on an email. could not type.

I would like to add my support to this comment.
Strike 1) Bridging a BB 9700 with a PB is flaky at best. Even if you run the very latest software on both, it does not work properly. This is NOT a user issue but a programme/application issue. RIM software running on RIM hardware and O/S and NOT being able to connect properly = RIM fault.(see my other post: My Bridge connects, it exchanges data like passwords, number of unread emails and my playbook notifies me when someone calls my BB, but it does NOT unlock)
Strike 2) All this used to work fine during the 90d grace suport period (apart from the flaky bluetooth issue that required a hard reboot of the BB whenever the connection was broken in a bad way)
Strike 3) Now, after a PB OS upgrade (which I faithfully applied), several phone upgrades (due to another problem) and the latest Bridge application install, it all doesn't work anymore, 100 days after I bought the flipping thing. so I have a fancy ebook reader, not the productivity enhancing tool I can use on the go.
So now I am stuck with a forum that can't help, a technical database that does not contain this support information and a broken RIM application on RIM Hardware and O/S that I paid a lot of money for. And now they want more to look at this incident????? I am sorry but if this was a problem caused by usage, configuration or any other user error, I could understand it. But this is all completely in RIMs ballpark. I have done everything right. It connects. It just DOES NOT WORK!!!!!
As I said in my other post, an evaluation of the PB in my company is ongoing as a possible management tool by people I know quite well, as I work in the area, but my advice would definitely be to stay away until basic functionality like emails, attachments, calendars etcetera are all suitably solved and usable by the average manager with sausage fingers and no clue about bluetooth, hard reboots and who won't be able to hold down the power, + & - buttons at the same time as the fingers won't fit!!
So RIM, get your finger out, open up an email support channel or get some qualified support people go through this forum and help those people who have shown faith in your products and who now have real problems with your software and hardware. DONT HIDE BEHIND A STUPID SUPPORT FEE - MAN UP TO YOUR PROBLEMS!!!

I don't want to submit a #@$%^& question! I just want to search the forum for answered questions.

I don't want to submit a #@$%^& question!
I just want to search the forum for answered questions.
Why is Apple such a freaking control freak?
Hey Apple—quit fixing s**t that isn't broken!

You could use google. If you want to only search these discussions forums use the following syntax in a google search:
whatever you are searching for site:discussions.apple.com
Update:
Why is this questio/discussion in Cinema Displays when it should have been in Using Apple Support Communities?

Got photoshop cc - how to enable middle east version? for supporting hebrew?

Hi,
Got photoshop cc:
Adobe Photoshop Version: 12.0 (12.0x20100422 [20100422.wst4.180 2010/04/22:02:00:00 cutoff; wst4 branch]) x64
how to enable middle east version? for supporting hebrew?
when I write in hebrew font it turn the letter order
how to fix it?
thanks.
[Moved from FrameMaker Forum by moderator]

I don't have CS5 but try this template Adobe - Photoshop : For Windows : Adobe Photoshop CS4 - Template to edit and create Arabic text : Thank You. Even tough it says Arabic it should work for Hebrew as well. This is the template for Mac Adobe - Photoshop : For Macintosh : Adobe Photoshop CS4 - template to edit and create Arabic text

A summary of this forum for perspective Nokia buye...

I have been on this forum for about 2 weeks (not long I admit) ever since the release of "free" navigation for (your) Nokia phone.
Since then I have observed the following:
Nokia blatantly refuse to acknowledge or comment on issues which make them look bad, to whit;
- Nokia maps not working with BlueTooth
- Nokia Maps failing to update on certain handsets
- A time/date bug causing phones to crash when using Nokia Maps
- Nokia voice files failing to install due to an LUA error
- Nokia's refusal to comment on whether certain phones will be supported
- Nokia's refusal to answer questions directly either on or off the record
- Numerous complaints by customers mislead by Nokia's blatant lie that Nokia Maps are now free for phone.
- Nokia's license servers failing to work when a license is purchased.
- Nokia's license servers rolling licenses forward to version 3, and then being unable to work with version 2 when any of the previously mentioned issues arise.
Nokia have further seen more than 40 users post to say they will never buy another Nokia (myself included) PURELY regarding the dishonesty they have shown with their handling of the maps situation. Nokia have still not commented, nor stated publicly their intentions with regards to these issues.
Nokia have, in short, angered their (once) loyal customer base and driven numerous people away for the opportunity to (falsly) advertise free navigation on their phones.
I feel the above is a fairly apt description of the occurences of this board over the last 2 weeks.
Does anyone else want to point out something I have missed/agree/disagree with me?
Please post your (reasoned and intelligently ONLY!) oppinions here, and lets see if we might be able to get through to Nokia.
Perspective buyers, watch this thread.
EDITED - I messed up the formatting rather badly.
If you read something you liked, or found this post useful, hit the green Kudos button on the left.

Err, if you post here, you really shouldnt expect Nokia to reply to you since this is aUSER-TO-USER FORUM. The Nokia hired moderators here arent even technicians who could answer some of the questions. They're just here to enforce forum rules. Some Nokia employees do come around from time to time, but that's so rare as to us not expect them here at any given time. If you want an official Nokia response to your queries, the only way would be to mail them through the contact us button at the top of the page.
As for shamelessly ignoring questions regarding n95 and n96, lets see. They announced that they were working on the maps to be compatible on other s60v3FP2 phones to be available this year, hopefully within the first half (n96 included). This has been already answered before. Then somebody comes in and posts the same question again. It is answered. A few days later someone else asks it again. Personally, some people here do get tired of answering the same question again and again sometimes at intervals of a few hours of each other. Most of the people here who answer your questions arent Nokia employees and are in no way obligated to answer your questions if they have already answered it like 5 or six times. I've seen here posts regarding the new answer key for the v40 5800 right next to each other asking the same thing, and one of the threads was answered.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

I am looking for support migrating Eudora 6.2.4 to Thunderbird

I have been hanging on to an antiquated Eudora email program (6.2.4) for far too long because I did not know how to migrate it, all of the settings, address book, filters, folders, etc. to Thunderbird. As a result I'm still running Mac OS 10.4.11. I am looking for support making the transition.
<sub>E-mail removed by forum moderator for your protection -M</sub>

well you have waited to long for current versions, so your going to have to install an old version and then upgrade it as some of the Eudora stuff is missing from current versions.
Start with V3, as that was the last major profile shake up and a good starting point to upgrade to and from as it was the basis of eudora OSE.
I have some instructions on the FTP site [http://thunderbirdtweaks.blogspot.com.au/2011/07/i-want-old-version-of-thunderbird.html here]
Once the import has completed and your happy with things upgrade to the latest version by downloading it and simply running the installer.

Forum for Netbeans, JavaFX Composer ...

I don't see a dedicated forum for JavaFX/Netbeans users. At the forums.netbeans.org site there is'nt anything dedicated for JavaFX. Here there is'nt anything dedicated for Netbeans.
IMHO a dedicated forum would be valuable. JavaFX seems to be the "future client stack" for Java and Netbeans the principal IDE that supports it.
What do you all think ?.
/rk

Hi,
There is no forum at NetBeans forum site dedicated for JavaFX since there is no overwhelming amount of messages with JavaFX topic for requiring separation from the nbusers forum.
We have a mailing list (with a message archive) dedicated specifically to JavaFX:
[email protected]
You can freely subscribe there.
Regards,
David

Program won't work, can't wait forever for support

I don't know where else to vent, so here goes. Here's a message I just emailed to Adobe feedback:
I am calling for the 2nd time in 2 days to try to get through to tech support. As I type this, I have been on hold for 40 minutes. There is apparently no email address for support and your chat service seems to be busy all the time. I have better things to do. If by the time I finish typing this and no one picks up, I want my money back or a phone call from you to fix my problem.
I bought Photoshop Elements last month - account # xxxxxxx, license # xxxxxxxx, Mac OS 10.6.2, Firefox 3.5.8
When I try to bring up the program, I get the message "LICENSING FOR THIS PRODUCT HAS STOPPED WORKING" and I cannot use it. This is not the first such problem I had. To say the least, your support leaves a lot to be desired and I will never buy an Adobe product again. If I do not hear from you shortly, I will dispute the charge with my bank. It's now 50 minutes!!! Goodbye.

Just so's you know, you're just talking to other users here, mostly, and all we can do is sympathize--we can't do anything about tech support's many shortcomings. Did you ever have a trial version of PSE 8 or any CS4 version installed? If so, uninstall PSE and any other adobe programs, then download and run this before reinstalling:
http://www.adobe.com/support/contact/cs4clean.html
BTW, the official place for complaints about adobe customer service is here:
http://forums.adobe.com/community/general/adobedotcom_feedback
if you care, at this point.

Where is the forum for Xbox one media apps

Our company is developing a xbox one media app. We want to get support for app packaging, but we are unable to find the forum for xbox one media apps, or xbox one itself.
Where is the forum for xbox one apps ?
Thanks.

It is private. You need to join the developer program to access the developer forum for xbox one. See http://www.xbox.com/en-us/Developers/id.
Visual C++ MVP

Forum for Oracle vm ?

HI,
does anyone know if there is a forum for oracle's virtual machine ? I am about to buy a cpu and motherboard and am trying to find a processor which will support the hardware virtaulisation required,
Thanks
George

does anyone know if there is a forum for oracle's virtual machine ?Not easy to find out, but there is, under the Technologies category, and it's named Virtualization.
Nicolas.

My photoshop 10 has stopped working is there a telephone number for support that I can call to find out how to fix the problem???

My photo shop 10 program has stopped working. Is there a telephone number that I can call for support to find out how to fix the problem???Jenny

Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
http://forums.adobe.com/docs/DOC-2325
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

Forum for Support or N

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