Good Maintenanc​e Reward points - what a hassle

Question

Bought a protection plan in December 2010 because the sales representative said I'd get double the amount of the plan ($99.99) in rewards points if the plan went unused.  I typically don't buy these plans, but as an insurance policy and I'd get twice as much back in four years - didn't see the down side.
Didn't figure that I'd have to spend over an hour bouncing between the Geek Squad and the Rewardzone phone operators, neither of which spoke very good english, couldn't type my phone number in correctly, etc.  But I patiently kept my cool and thought heck everyone has to make a living and at least they were polite. 
Well 90 minutes in, after they tried to transfer back for the second time I just surrendered and gave up.  So I googled it looking for a number.  First, I found out that the salesrep was misleading, he specifically told me I'd get $200 in rewardzone points to spend on my $99.99 investment.  Now I found out that I may only get double the number of points, so 200 points!  That isn't even $5!  Guess it goes to the 'too good to be true'.
As an Elite member you'd think they'd at least have helped me resolve the issue and not just keep tranferring me.
Anyone successfully get any points from this Good Maintenance Reward program, I kept the receipt and the warranty flyer and the plan just expired on 1/10/2015 so I'm within the window.  Just not sure its worth the hassle.
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Answer 1

Good morning gizmo91,
Thank you for taking the time to reach out to us on the forum.
While the Good Maintenance Reward has not been offered with the purchase of a Geek Squad Protection plan since 2012, there is absolutely no reason why you should have been on the phone with us for more than an hour.  In my opinion, that is beyond excessive for something that should be fairly easy to address.  It is a matter of determining if the plan purchased was eligible for the reward and if the terms of the reward were met upon the plan expiring.
I sadly have no way of going all the way back to December 2010 to know exactly what was said or not said; however, I do know what the Good Maintenance Reward was intended for and how it worked.  A protection plan is usually purchased just in-case a product ever starts to not function properly, but there are times where a plan may never be utilized and that is when the reward would come into play.  The reward was not intended in any way to be a refund or form of reimbursement, as the plan did still provided coverage.
I am very sorry for any inconvenience you may have experienced while trying to take advantage of the Good Maintenance Reward, and from everything that I can see, the protection plan you purchased in 2010 does qualify for the reward.  That means you would receive double points based on price you paid for the plan, and to ensure that reward is processed properly, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message