Has anyone dealt with World Wide Tech Support?

Just looking for some feedback here because I have my doubts...
I scheduled an appointment through AppleCare for on-site service. They sent a tech from WWTS who never worked on a Mac, by his own admission. He tried to pry the case apart for about 45 minutes and made 4 calls to his supervisor for instructions. To make a long story very short, by the time he had the case off and had trouble disconnecting the cables, I told him to just close it up and have them send a rep who knew Macs.
Has anyone else had an experience with WWTS? Good, bad or indifferent. Just trying to get a handle on who/what these folks are.

Yes, I've done that and more. I'm sitting here with a zeroed out HDD, a major headache and no callback from WWTS which was promised. I'm dealing with that at my end I can assure you.
But I'm interested specific feedback on this AASP(?), if anyone has some.

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