Printer install

I bought a new laptop computer with windows 8.  I can't get my printer to install.  Do I have to buy a new printer?  I had this printer installed on my old computer with windows xp.  Can I update the driver and how do I do this?

Hi,
Well, we can't answer your question because we don't know your printer. Please use the following instructions:
   http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c03168175
Regards.
BH
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • HP LaserJet Professional P100 wireless printer Install

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    Hello @nranieri , and welcome to the HP Forums.
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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
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    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Printer installed but not responding to print jobs

    I'm not quite sure how to intelligently ask this question so let me describe what happened.
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    LilyLC, hold on to your chair you will not believe what happened today.  Bear with me while I give you all the details but you will want to read the entire story.
    First, to answer your question in the first paragraph of that last post, his wife's printer is connected to his wifi and is using the driver installed by Apple and has been updated on the same date as his computer that I gave earlier.  She can print to her printer and so can he.  After the troubleshooting steps I have taken and took today I agree with your assessment about an intermittent issue with the printer, too, but let me tell you what I did today.
    Before going to his house I decided to set up a second wifi LAN at his house using my router to check if his Airport Extreme (I incorrectly thought initially it was an Airport Express) router was the problem.  The thinking being that I have checked his printer and computer and nothing I have tried is making a difference, so the only thing left is his router.  So, I set up my router and joined his computer, printer, and my MBP, to the wifi and tried to print from both computers.  The printer still was NOT working!  That was a big disappointment since I just knew that was going to work.  I guess that eliminates the router.  I reconfigured his computer back to his wifi and proceeded to the next step.
    I hadn't installed the drivers from the website you gave me earlier since I saw in Software Updates that he had updated to that same driver set already.  Now I got to thinking that maybe those files were corrupted somehow so I downloaded the drivers from the website you gave me and installed.  Deleted drivers from Print & Scan pane and installed the newly downloaded driver, tried to print, and that failed, too.
    Next I tried your suggestion of using the LPD protocol instead of the HP JetDirect and that setup failed for some reason.  I reconfigured using the HP JetDirect, and that worked for printing, as before, but the scan function was not available, as before.
    I was getting a little pressed for time today and had time to try one more thing, so I decided to forgo the new Location setup until tomorrow and instead chose to plug his printer directly into the Airport Extreme via USB and see what happened.  I deleted the IP driver and clicked the + to add the installed driver and was presented with an HP Officejet 6600 on the top line and lower down under "Nearby Printers" found an HP Officejet 6600 series [XXXXXX] and under that HP Officejet 6600 Fax.
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    This was really getting frustrating by this time and after much discussion with him I told him I thought the printer was the device at fault.  For some reason his printer just did not like his network.  I tried printing to his wife's computer and that worked great.  No problem there.  But for some reason his printer did not like his network and refused to work by setting up manually.
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    Here's where it gets interesting, and it helps to know that my friend is in his mid-eighties.  About an hour later he calls and tells me he's sitting in the parking lot of Office Depot.  He tells me that when he was in the store discussing with Customer Service about an exchange it dawned on him out of the blue that he DIDN'T NEED TWO PRINTERS!!  He said that if he could print to his wife's computer today then he could print to it from now on.  I was speechless!!!  I told him I asked him at the beginning of all this why he had to have two printers, and at that time he said "trust me, we need two printers".  Ok.  He tells me he has no idea why he didn't realize that wifi worked differently than cable.  He thinks that maybe since his older two printers were each connected to his and his wife's computer these newer computers operated the same way too.  But he admits to me that he was the one who set the printers up on his wifi network, so why he didn't realize that only one printer was necessary with wifi he didn't know.  He was embarrassed.  He admitted to me that technology is very difficult for him to understand.  No kidding!!!
    I didn't need to remind him how much time had been spent on this problem because he was quick to apologize and was very sorry for taking up so much of my time, and he really appreciated the effort.  I told him I didn't mind.
    And I really didn't, because I learned so much from this experience by following your suggestions, LilyLC.  I never knew how to set up a printer using its IP address, and the protocols to use, and I never knew how to add new Locations in the Network pane and why it might be useful.  You also got me to considering other troubleshooting ideas I wouldn't have thought of otherwise.  So maybe my friend and I aren't that different after all.
    I really appreciate all the suggestions, links, and ideas you offered during this effort, LilyLC.  I wish I could have determined the cause of the problem but, not knowing the inner workings of these devices, I can only assume that it had to have been the printer.
    I bet I get a call from my friend a week from now saying that he just bought a second printer for his room because his knees can't take the walking from his room to his wife's room to get all of his printouts.  All I can say is THAT printer better work.
    Thanks again, LilyLC, for all your time and help.  It was really appreciated!

  • New HP wireless printer install gives me Error Code 43

    I just bought the HP wireless and networking capable all-in-one printer, the C309 series (no indication of exact model number anywhere on the machine, but the maybe it's the C334, since that's near the serial number on the back.
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    Try here:
    http://discussions.apple.com/forum.jspa?forumID=1224
    Al

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