HELP! New install of Premiere is OLD version!

I work in a university computer lab and we are transitioning over from personal licenses to device licenses for our 4 production machines. I have uninstalled ALL previous versions of Adobe (including CS 6, CC and CC 2014) and reinstalled based on a Device License package containing only Photoshop with Premiere, After Effects and Media Encoder installed after the original package install through the Cloud.
NONE of my previous projects will open! The error I get is:
BUT the Creative Cloud claims my software is up to date:
Looking at Premiere I see that it is really build 8.0 NOT 8.1:
The particular project I was trying to open was from last November:
HELP!!! I can't update a program that the Cloud thinks is already up-to-date! And I can't open **any** of my projects!
All ideas will be gratefully entertained.
Allynn

Hi Allynn,
Allynn Wilkinson wrote:
I work in a university computer lab and we are transitioning over from personal licenses to device licenses for our 4 production machines. I have uninstalled ALL previous versions of Adobe (including CS 6, CC and CC 2014) and reinstalled based on a Device License package containing only Photoshop with Premiere, After Effects and Media Encoder installed after the original package install through the Cloud.
OK. I'm assuming you're installing Premiere Pro CC 2014.0 (8.0).
Allynn Wilkinson wrote:
NONE of my previous projects will open! The error I get is:
Then likely, these newer projects were created in Premiere Pro CC 2014.1 (8.1)
Allynn Wilkinson wrote:
BUT the Creative Cloud claims my software is up to date:
Exit Premiere Pro. Sign out of Creative Cloud, then sign back in. This document will take you through the steps: Sign out, Sign in | Creative Cloud Desktop app
Once the Creative Cloud for Desktop application has been signed back into, inspect the list of applications. Hopefully, it will no longer indicate Premiere Pro CC (2014) is up to date and needs to be updated.
Allynn Wilkinson wrote:
Looking at Premiere I see that it is really build 8.0 NOT 8.1:
Yes, this indicates that Premiere Pro CC 2014.0 (8.0) and that the Creative Cloud for Desktop application is out of sync with your installed version. Again, sign out of Creative Cloud for Desktop, then sign back in to remedy the issue.
Allynn Wilkinson wrote:
The particular project I was trying to open was from last November:
HELP!!! I can't update a program that the Cloud thinks is already up-to-date! And I can't open **any** of my projects!
Likely, that is a Premiere Pro CC 2014.1 (8.1) project. Once Premiere Pro is updated, you will be able to open your projects once more.
Hope that helps!
Thanks,
Kevin

Similar Messages

How to download garageband old version? i mean version 1.0 to install it on iphone 4s with ios 6.0.1??? please help urgently, how to download garageband old version? i mean version 1.0 to install it on iphone 4s with ios 6.0.1??? please help urgently

how to download garageband old version? i mean version 1.0 to install it on iphone 4s with ios 6.0.1??? please help urgently, how to download garageband old version? i mean version 1.0 to install it on iphone 4s with ios 6.0.1??? please help urgently

I did this a few weeks ago to be sure it was going to work for a young person I was giving my ipod to. Then I reset the information for her and now it will not load. Very sad. She is so talented and she really needs this. Anyone know?

Java applets won't load, have latest version of java installed, have removed all old versions from the hard drive, java console not working in firefox, any suggestions please ?

java applets will not load,
i have run the java test page & i have the latest version installed.
have removed all old versions of java from my hard drive & restarted the computer.
i have checked that java is enabled in the plug-ins and it is with version se 6 u22, also something called java development toolkit 6.0.220.4 np runtime script plug-in library for java (tm) deploy.
if i click on java console in tolls nothing happens

Hi,
You might want to look in your control panel for 'Java' icon. It should give you an option to enable java plugin into your browser. Let me know if you still face the issue.
Thanks!

How to re install illustrator I had to reset my PC and new install is needed (web download version)

Well that´s my question: How to re install illustrator I had to reset my PC and new install is needed (web download version)
eki555

Which version of Illustrator?
See Download and Installation Help

I am unable to install the new itunes due to the old version (which I uninstalled) still hanging around

My old version was corrupted and would not upgrade. I have uninstalled according to Apple's direction however I cannot install the new version. I even tried a REVO uninstall of all apple products. Each reinstall attempt fails due to the old version. Help appreciated!!! Comments refering me to Apple's (useless) instructions or offering obvious assements are not needed. Thanks!!!

"The older version of iTunes cannot be removed. Contact your technical support group."
That's perfect, thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Try to install new itunes software on my Windows XP system. Stop installing because cannot deinstall old version of bonjour.msi. What to do?

Try to install new itunes software on my Windows XP system. Stop installing with the message cannot deinstall old version of Bonjour.msi. What to do? Cleaned already registry.
KR,
Bernd

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

I cannot install itunes as an old version of bonjour cannot be removed

I tried to upgrade to a new version of iTunes but it failed and i had problems with the bonjour software. I have no managed to uninstall everything except Bonjour. When i try and install iTunes, an error message appears saying an old version of Bonjour cannot be removed contact support.
There is a Bonjour folder in my C/Programme Files folder and is also listed in the control panel but i cannot remove it as it is looking for bonjour.msi file?
How do i get past this?

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

How can I have the latest version FF8 installed AND keep my old version until I get used to FF8 ?

I have also fopund that I have a Beta version FF 3.6 Beta 4
I have no idea how this was installed, as I have not done it knowingly and consciously !!!
It does not show up in ALL PROGRAMS from START.....
But does appear in ADD/REMOVE PROGS via Control Panel....also in MY COMPUTER>Program files !!
Both versions work...but my desktop short cut links to FF 3.6.24....and that is what I use all the time. (the Beta version must have been there for some time).....
So this gave me the idea of maybe keeping my current version and also having a separate program FF8.... Until I get used to FF8...(see question https://support.mozilla.com/en-US/questions/897193#answer-277745)
Maybe... 1. Install FF8 to a different location folder..say...Mozilla/Firefoxnew8
2. Rename the existing FF version and create new desktop short cut.
But the only problem I can see in these options is that when FF installs a new update automatically, on start up...... depending on which version I am using at the time...... I presume it will look for folder Mozilla/Firefox..... THEN WHAT WILL HAPPEN ??
Your comments would be Most Welcome and appreciated.

Do a custom install and install each version in its own program folder to use multiple Firefox versions.
* https://support.mozilla.com/kb/Custom+installation+of+Firefox+on+Windows
* https://support.mozilla.com/kb/Installing+a+previous+version+of+Firefox
Create a new profile exclusively for each Firefox version.<br />
Create a desktop shortcut with -P "profile" appended to the target to launch each Firefox version with its own profile.
See these mozillaZine KB articles for information:
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox
* http://kb.mozillazine.org/Opening_a_new_instance_of_Firefox_with_another_profile
* http://kb.mozillazine.org/Testing_pre-release_versions
<br />
''(in reply of a PM)''

Cannot install update due to old version. what to do?

Can't install new quicktime version needed for IPOD touch App, due to inability to uninstall older version on PC. Can't even find older version... There is Apple update software, however. Could this be fouling things up? Should I jettison that and try new install?

Okay. Just in case it's installation configuration trouble, we should try the Windows Installer CleanUp utility.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Hi Due to impossibility to upgrade the i tunes version installated i removed the old version but now when i try to install the newer version 10.5.3 the set up hangs on co: collecting information... Please help

Hi
Due to impossibility to upgrade the i tunes version installated on my computer, i decided to remove it because i had needed to sincronize my new iphone 4s. But when i try to install the i tunes newer version the installation hangs on the collecting product information and only after a long wait i receive the following message :
An error occurred during the installation of assembly ‘Microsoft.VC80.CRT.type=”win32”,version=”8.0.50727.6195”,publicKey Token=”1fc8b3b9a1e18e3b”,processorArchitecture=”x86”.Please refer to Help and Support for more information. HRESULT: 0x800736B3
Heeeeeeeeeeeeeeelp

What version of Windows are you using? This is not a problem with iTunes. It may have to do with an issue of the compatibility of a newer version of iTunes with an older Windows system/older hardware.
What do you want to synchronize? If you were previously using iCloud you should be able to restore most of your oringinal content onto your new phone via was was last synched with the iCloud on your previous phone/device.

Upgrade or re-install? CE9 to BOE XI R2, new server has BOE XI old version

We have an old server that's running Crystal Enterprise Reports version 9 and it is the current production machine.
We also have another server that was purchased a couple years ago and BOE XI was loaded on it and the CE9 stuff was migrated to it. But the migration was never completed and the person in charge of this left and the project has sat since then due to resource issues.
I am now tasked with creating a plan for getting BOE XI R2 loaded on the "new" server and migrating the information from the CE9 server. There are 2 options that I can see.
1) Upgrade the existing BOE XI in place to R2. Would doing this preserve configuration that had already been done? What problems will be presented by the fact that information was already migrated once from CE9 and everything will need to be re-migrated?
2) Completely uninstall BOE XI and then reinstall BOE XI R2. Start from scratch with configuration and migrating information from the CE9 server.
Also, I saw mention in another thread of obtaining the services of a consultant. We typically do not do that unless it's absolutely necessary. Would like your opinions on whether this is really complicated enough to warrant hiring outside help or if we should be able to learn what we need from documentation. The person that did the original migration took training classes and we did not use a consultant. Thanks for your help.

Well you said the XI environment is old, but if you wanted to an upgrade will keep what you have. We usually recomend migration vs upgrade if a production server is installed but in DEV if all goes wrong, your other option is to reinstall anyway, so might as well try it out.
What I think you will end up doing is migrating from CE9 to XIR2. It's a pretty tall task for anyone to assume they can guide you through a migration of 3 product versions in a simple forum post. This is why it's recomended to use a consultant, as they will get to know your existing environment and all the possible "gotcha's".
The import wizard is your tool for migrating reports, users, groups, folders, and even instances from CE9 to XIR2. You are welcome to perform this on your own and if you have a contract you can always open a message with support if you get stuck.
Regards,
Tim

New update won't install...now old version is gone

During update to 11.1.2 I got an error that it couldn't install. After the rollback, the original itunes won't work. I went to Apple's site and followed their instructions for deleting extra folders, etc. Tried to reinstall and got this:
The only thing I did not do was delete anything from the registry. I'm always afraid to do that AND instructions from Apple did not include anything about it.
I am running Windows 7 x64.
I need help desperately because I can't get any itunes to install.

Sometimes privileges messages are caused by file/disk damage. If that's what is going on, running a disk check over your C drive might help.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

I downloaded the new Firefox and deleted the old version. It seems my Mac 10.4.11 is too old and it won't work, nor do I have the old version. Help!

I now have no access to the Internet to download an older version of firefox

Sorry about that. For a more modern version of Firefox on MacOS 10.4, especially on the PowerPC processor, you might want consider a third party build that is optimized for your platform: http://www.floodgap.com/software/tenfourfox/
As a Windows user, I haven't tried it myself.
Note: You should be able to get to that site using Safari.

After the latest update I cannot start my i-tunes anymore, just error 1114. New installation, also of an old version doesn't help. Who knows help?

Nach dem letzten Update kann mein Itunes nicht mehr geöffnet werden, Fehlermeldung Error 7 / Windows error 1114. Neuinstallation, auch einer alten Version, bringt keine Abhilfe. Wer weis Rat?

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

New install of Premiere on Mavericks crashes every time on export -

Hi all,
I just switched to a fresh install of Mavericks on a clean hard drive. I have not installed any other programs except Premiere Pro CC and Prelude. (aside from a couple of simple items like Dropbox and Evernote). I have not installed any video codecs except what was stock with Mavericks. YET, Prelude can't import (crashes every time I click the "Import" button), and Premiere crashes immediately any time I try to export ANY file. The editing process seems to work fine. It's as if there's no ability to export at all.
The importing and exporting was working fine on the previous version of Mavericks. Am I missing something? Is there some video plugin or preferance that I'm supposed to install. It's very surprising because it is a completely clean install, which means to me that nothing is conflicting, but perhaps something is missing.
Thanks for your help.

Hi Noriega93,
Please try following steps:
1. Open Applications > Adobe Media Encoder CC > Right Click on Adobe Media Encoder CC Icon > Get Info
Click on Select your username and Provide Read & Write Permission to it.
2 Click on Go to folder & type ~/Library > Preferences > rename Adobe to Adobe.old
3.~/Library > Application Support rename Adobe to Adobe.old
4. Rename Adobe folder to Adobe2 in Documents > Adobe
5. Please try to create a new admin account and then try to launch Media Encoder in New User account.
Please let us know if this works or not.
Regards,
Sandeep

HELP! New install of Premiere is OLD version!

Similar Messages

Maybe you are looking for