Historical vehicle service order

Dear SAP Gurus,
I need to know that is there a way that we can put all the historical data (Vehicle service order) in to SAP and if there is than can you please let me know the transaction code and all stuff.......Coz if we talk about Customer service order so there is Historical orders that you can maintain by IW61.
Thanks & Regards,
Mohsin

Hi
In customer master data, VKXX (t-code) you will get info on the vehicle history for that customer only..
You have to search in dbm data-fact sheet/memo pad...
Or you can create a Z-report based on your requirements...
Regards,
Ashutosh

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DBM Service order

DBM service order
Kindly provide the flow of
a) DBM service order creation
b) Processing Quotation/ Estimate
c) Quotation Confirmation
d) Material Issues
e) Warranty issues
f) Picking list generation
g) Material returns after goods movement & billing

Dear Babudhar,
There are different ways how each dealer would like to use or function different processess.
Standard flows of 3 major processess in DBM are:
Vehicle sales orders: Order create -> add items -> Add jobs** -> Post Goods Issue -> Splits**->Billing
Parts sales orders: Order create -> add items -> Add jobs** -> Post Goods Issue -> Splits**->Billing
Vehicle Service orders: Order create -> add items -> Add jobs** -> confirm order-> Post Goods Issue -> Confirm time booking -> Splits** ->Billing
- Not mandatory, but are suggested
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Best regards,
Harsha

Initial Load of Service Order by loading histor. prices (w/o Pricing P.)

Hi Experts,
in our actual proyect we need to load historical service orders into the system via report. No our problem is if we shut of the pricing procedure the prices are set in the report are not taking into account. The result is that the products in the tickets are with 0,00 Euros. If we do not shut of the pricing procedure the prices are loaded which are assigned to the products.
But we need to load the tickets with the prices that are included in the report. How can we do that? Someone has an ABAP Example.
Best Regards
Oliver

Solution not necessary anymore.

Function Module to get a Waranty Claim Number From Service order Number

Hi Guru's
How to Find a Function Modulewhich is return waranty Claim Number(bapi2222header-claim ) when we pass Service order Number(Aufnr)
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Hi Vanitha,
Pass Vehicle GUID in FM - /DBM/VM01_VEHICLE_GET
You will get all possible vehicle information and claim information in importing parameter es_iobj_data_multi_com(its a deep structure)
or.
Use one of the flower pot method /DBM/CL_ORDER~INSTANCE_GET_BY_VBELN to get all the info of the particular Service order.
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Regards,
Mathan R.

Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
            BUSINESS_OBJECT         = 'BUS2096'              " Debit Memo
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But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
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Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
            EXCEPTIONS
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        ...ansonsten kann man das an NETZKONT erkennen!
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          ELSE.
            subrc = 00.                "vorgangskontiert
          ENDIF.
        ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

Service order type creation

Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
Could any one please tell me is it necessary to create a service notification before a service order.
Thanks and Regards

Hi
No there is no nedd to create service notification before order creation but in real time this logic will not apply before you have to craete the notification.
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Auto creation of service orders from service plans using action management

Hi,
We are using service plan products in service contracts where in serviceorders are created according to the plans for the duration of the contracts according to the defined frequency.
The processing for the action is set as "Immediate processing" so that the order is created the moment the deadline is reached. The order is created using the method "CREATE_ORDER_SRVPLAN".
The contract is created and released and with all the line items (including the service plan line items). The schedule condition is such that => all the orders due in a particular month are created on the first of that month. e.g. plan orders for 15.01.2009, 30.01.2009, etc (i.e.,all the orders due in Jan 2008) will be created on the 01st of Jan 2008.
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Warm regards,
DP

Hi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
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Regards,
DP

Automatic Creation of Service Order

Hi
What config settings do I need to maintain in order for servce orders to be generated automatically during the creation of disconnection documents.
I have created service objects in Work Management, but the service orders are not created.
Thanks

Hope you have mentioned the order type while maintaining the Service Object in OISC.
Regards,
Rajini.

Transaction type not found while creation of service order/ticket

Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
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Thanks & regards
Neeraj

Hi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
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Regards
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Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
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Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

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Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
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Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
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ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

How to get CRM service order data in R/3

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I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
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http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

Warranty tab not getting displayed in service order

DEAR ALL,
I have an issue with crm services, I HAVE NOT ACTIVATED/USED INSTALL BASE IN MY SCENARIO AND HAVE CREATED PRODUCTS DIRECTLY/ DOWNLOADING FROM R/3.
NOW WHEN I MAKE A SERVICE ORDER THEN WHEN I ENTER THE PRODUCT (EG: FINISHGED GOOD) ITEM CATEGORY BEING YANN (TEXT ITEM CREATED BY US) THEN THE WARRANTY TAB IS NOT COMING UP.
when we add an expense item in the next line item warranty tab is getting displayed.
KINDLY HELP.
REGARDS,
AMIT

Hi for this u can use VCT but you to check for doc flow action settings and work flow before, then only you will get Guranty Data tab hope this will helpful
Regards
Venkat

Crm service order related fields updation

hi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
i hv got user exit to update 4 fields, but for operations tab in service order, i need to populated activity type and work ( quantity fields ), these fields are not availbale in the above user exit.
Can any one pls suggest me how to update the operations tab fields in service order .
Reg
Shiva

hi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
i hv got user exit to update 4 fields, but for operations tab in service order, i need to populated activity type and work ( quantity fields ), these fields are not availbale in the above user exit.
Can any one pls suggest me how to update the operations tab fields in service order .
Reg
Shiva

Report for Material Issued against Service Orders But not Billed.

Hi Experts,
For CRM Service Orders Based on the Reservation number generated in CRM we will make the Goods issue document in ECC.
My Question In CRM Do we have any standard report to see Material issued against CRM Service orders but not billed. i.e. Work in progress.
Thanks in Advance,
Abhinesh

Hi Vivek,
What I wanted to say that you won't get information from VAV about billing since as far as I know it doesn't contain any relevant table.
You should try create a query using LIKP-LIPS-(joint type: left outer)-VBRK. This will connect deliveries to billing document, you can also get SO number. Please try this.
(Sorrowully I don't know which logical database would be good for you)
BR
Csaba

Historical vehicle service order

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