Home hub 3 issues

Hi
I need some help if anybody is able to offer it.
Our home hub 3 is working intermittently at best and has been so for several weeks now. It drops out frequently. We have to restart it at least daily and change the channel 3-4 times daily just so we can have a decent wireless connection.
I spent two hours on the phone with tech support last weekend being guided through the process of changing the channel, something I could have done in 30 seconds if I'd been advised that was what needed doing.
I am very close to stamping on the blooming thing. It's clearly faulty and unfit for purpose and wouldn't be any worse for a good stomping.
So two things. How likely is BT to offer me a product/service that works properly (any nice BT people around to help me with that one?) or, failing that, how legal is it for me to quit the contract without penalty on the basis that the service I'm paying for doesn't work and is therefore not fit for purpose? I'd rather the former but I must admit to becoming somewhat resentful at having to pay for something that's broken. There comes a point, you know?
Thanks in advance
Bren

Hey imjolly,
Interesting development. Following my complaint to BT which contained that old adage 'not fit for purpose', I received email and a phone call stating that 'some changes have been made at the server end which should improve matters' or words to that effect. Sure enough the service does appear to be more stable than it was and close to what it was until a few weeks ago.
I'm obviously glad that I finally have the service I pay for but I'm not impressed by the palaver I had to endure to get it. Clearly there was something that BT could have done but didn't until I got shirty. My contract is up in a couple of months. I'm pretty sure that BT is going to struggle to keep my custom. The service is great when it works but when things go wrong there just doesn't seem to be a customer focused response.
For all that, I wanted to say thanks to you for your input and suggestions. Thank you
Bren

Similar Messages

Re: The Home Hub PS3 Remote Play Issue

This is still a problem!
I have a PS Vita which when away from home I can connect to my PS3 at home and schedule recordings on PlayTV or stream video content..... oh except I can't because the Home Hub 3 doesn't work properly.
Can someone at BT fix this PLEASE! If I use a different router the problem ceases to exist, so its a Home Hub issue, sadly I can't ditch my HH because I also have BT Vision.

BT Vision will work with any router. There is a guide here if you get problems.
Using BT Vision with other routers
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
Then select wireless
Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 Port Forwarding Issue - Question to BT

Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?
As i work in IT (Cisco Network Eng) i need to be able to access several devices/services at home and this is a real pain for me. If you think that this could drag on as some posts have indicated could you please let me know and i will either get a draytek or throw in a cisco 1841.
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown

requiem wrote:
Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?.........
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown
Hi Dean
By the look of it you've got the type B version of the HH3 with current firmware.
From http://bt.custhelp.com/app/answers/detail/a_id/13073
The latest versions of the firmware are:
BT Home Hub 3 – Software version 4.7.5.1.83.8.57.1.3 (Type A) or V100R001C01B031SP09_L_B
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Home Hub 3 Speed Issue

Some 6 weeks ago I had an issue with losing my internet connection completly, and eventually after a long session with the help desk I magaged to reconnect using the direct port on the main phone socket. However since then I have had a speed issue and Ive been only getting speeds in the order of 2.3Mb.
However running the BT speed test tells me that the connection to my Home Hub 3 is running at 8.13Mb, but the connection to my computer is running at 2.18Mb.
I have tried every thing I can think of. Followed all the advice to improve the connection but nothing works. Reseting the Home Hub, reseting the factory defaults. I've closed down every program running in the background, disconnected the rest of the hardwired network, fitted a new shorter cat 6 cable. All to no avail. The speed still stays firmly at 2.18 to 2.15. down and 0.37 up.
Could their be a fault with my Home Hub?
Thaks for any advice.
Roy
Solved!
Go to Solution.

23:38:00, 29 Jul.
( 5932.320000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:37:29, 29 Jul.
( 5901.890000) CWMP: session closed due to error: No response
23:37:28, 29 Jul.
( 5900.920000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:37:28, 29 Jul.
( 5900.910000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:37:28, 29 Jul.
( 5900.480000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
23:37:24, 29 Jul.
( 5896.840000) DSL is down after 2 minutes uptime
23:37:24, 29 Jul.
( 5896.840000) ETHoA is down after 2 minutes uptime
23:37:24, 29 Jul.
( 5896.200000) PPPoA is down after 2 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
23:37:20, 29 Jul.
( 5892.820000) PPP LCP Send Termination Request [User request]
23:36:35, 29 Jul.
( 5847.820000) CWMP: session completed successfully
23:36:34, 29 Jul.
( 5846.940000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:36:32, 29 Jul.
IN: BLOCK [16] Remote administration (TCP [116.10.191.167]:6000->[81.154.29.9]:22 on ppp0)
23:36:32, 29 Jul.
( 5844.670000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:36:32, 29 Jul.
( 5844.660000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
23:36:32, 29 Jul.
( 5844.050000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
23:35:08, 29 Jul.
( 5760.150000) CWMP: session completed successfully
23:35:07, 29 Jul.
( 5759.850000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:34:55, 29 Jul.
( 5746.980000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:34:55, 29 Jul.
( 5746.970000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:34:48, 29 Jul.
( 5740.780000) PPP IPCP Receive Configuration ACK
23:34:48, 29 Jul.
( 5740.580000) PPP IPCP Send Configuration ACK
23:34:48, 29 Jul.
( 5740.580000) PPP IPCP Receive Configuration Request
23:34:48, 29 Jul.
( 5740.290000) PPP IPCP Send Configuration Request
23:34:48, 29 Jul.
( 5740.290000) PPP IPCP Receive Configuration NAK
23:34:47, 29 Jul.
( 5739.870000) PPP IPCP Send Configuration ACK
23:34:47, 29 Jul.
( 5739.870000) PPP IPCP Receive Configuration Request
23:34:47, 29 Jul.
( 5738.990000) PPP IPCP Send Configuration ACK
23:34:47, 29 Jul.
( 5738.990000) PPP IPCP Receive Configuration Request
23:34:45, 29 Jul.
( 5737.420000) PPP IPCP Send Configuration Request
23:34:45, 29 Jul.
( 5737.410000) WAN operating mode is DSL
23:34:45, 29 Jul.
( 5737.410000) Last WAN operating mode was DSL
23:34:43, 29 Jul.
( 5735.310000) PPPoA is up - VPI: 0, VCI:38
23:34:43, 29 Jul.
( 5735.290000) CHAP authentication successful
23:34:43, 29 Jul.
( 5735.260000) CHAP Receive Challenge
23:34:43, 29 Jul.
( 5735.250000) Starting CHAP authentication with peer
23:34:43, 29 Jul.
( 5735.250000) PPP LCP Receive Configuration ACK
23:34:43, 29 Jul.
( 5735.240000) PPP LCP Send Configuration Request
23:34:42, 29 Jul.
( 5734.110000) PPP LCP Send Configuration ACK
23:34:42, 29 Jul.
( 5734.110000) PPP LCP Receive Configuration Request
23:34:40, 29 Jul.
( 5732.210000) PPP LCP Send Configuration ACK
23:34:40, 29 Jul.
( 5732.210000) PPP LCP Receive Configuration Request
23:34:40, 29 Jul.
( 5732.090000) PPP LCP Send Configuration Request
23:34:37, 29 Jul.
( 5729.230000) ETHoA is up - VPI: 0, VCI:35
23:34:37, 29 Jul.
( 5729.230000) DSL is up
23:34:36, 29 Jul.
( 5728.350000) DSL noise margin: 21.00 dB upstream, 10.90 dB downstream
23:34:36, 29 Jul.
( 5728.280000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
23:34:12, 29 Jul.
( 5704.670000) CWMP: session closed due to error: No response
23:34:12, 29 Jul.
( 5704.640000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:34:12, 29 Jul.
( 5704.630000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:33:42, 29 Jul.
( 5674.150000) CWMP: session closed due to error: No response
23:33:41, 29 Jul.
( 5673.000000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:33:41, 29 Jul.
( 5672.990000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
23:33:40, 29 Jul.
( 5672.560000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
23:33:36, 29 Jul.
( 5668.110000) DSL is down after 92 minutes uptime
23:33:36, 29 Jul.
( 5668.100000) ETHoA is down after 92 minutes uptime
23:33:35, 29 Jul.
( 5667.670000) PPPoA is down after 92 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
23:33:32, 29 Jul.
( 5664.200000) PPP LCP Send Termination Request [User request]
23:29:51, 29 Jul.
OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 81.153.31.203->69.171.248.65 on ppp0)
23:28:50, 29 Jul.
( 5382.020000) CWMP: session completed successfully
23:28:48, 29 Jul.
( 5380.950000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
23:28:46, 29 Jul.
( 5378.860000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
23:28:46, 29 Jul.
( 5378.850000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
23:28:46, 29 Jul.
( 5378.230000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
23:26:03, 29 Jul.
( 5215.090000) CWMP: session completed successfully
23:26:02, 29 Jul.
This is some of the event log.

BT Home Hub 3 and Android 4.2.1 WI-FI issue

Hi, i'm seeing a really annoying issue on my nexus 4 running android 4.2.1. The wireless works perfectly when i am connected at home to the HH3. Everytime i leave the house and go out of the home hubs range, when i return, the BT HH3 shows as "Not in range" even when standing right next to it.
As soon i toggle Wi-Fi off then back on on the nexus 4 it connects instantly with a signal strength of excellent. The hh3 is set to channel 13 and looks to be not conflicting with another router on wifi analyser.
If anyone has seen anything similar on another android device when using a HH3 i would appreciate any feedback or potential fixes.

I have a HTC Desire with Android 2.1, and a home hub 1, and have no problems. Do you have another router you can try, or perhaps use as an extra wireless access point?
I do know that people seem to have problems with the HH3, for some reason, but I cannot see why it should be an issue with an Andriod device, as they normally remember wireless settings.
Channel 13 can cause issues with some devices.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 5 VPN issues after firmware upgrade

Hi all, hope you can help...
I use Check Point SecureClient to connect to work, it connected perfectly until this morning and it It fails with a "failed to update policy" error.
Nothing else had changed, and I could connect to my VPN using my 3G MiFi, so I checked the home hub and the firmware had been upgraded to Software version 4.7.5.1.83.8.204 yesterday evening.
I've spent all day on the phone and chat to BT, and the best they could offer was a call to the tech team who might charge me for fixing this!
Has anyone managed to get round this issue? Is it a known fault? Is a new router the best option, if so which can be configured with the minimum of guesswork?

Have you tried the VPN setting on the Homehub?
http://192.168.1.254/index.cgi?active_page=9121
If you found this post helpful, please click on the star on the left
If not, I'll try again

Infinty 2 & Home Hub 5 Connection Issue

Hi,
This afternoon our HH 5 lost wifi connection. My wife rang BT and a line/speed test was attempted, but wouldn't work.
After 50 minutes of attempting tests, a new Home Hub was ordered.
The lights on the hub go from orange to blue alternating with a orange steady broadband band light. Even when the light remains blue there is no internet connection.
I have carried out a reset, turned it off etc, all the usual stuff.but nothing. I have a fault reference but not sure if anything is being investigated. We rely on this connection for working, so this is very annoying. Currently connected to my mobile.

Hi,
The Hub has made no difference. We had a major fault in our local area. Since the connection has been repaired my speed has been very very poor.
Prior to the fault i was getting 40-50Mb normally. I am now getting 9Mb if I'm lucky, it fluctuates between 2-9Mb. When I am paying for the fastest service available this is pretty poor. My mobile signal is running at a download speed of 20Mb!
We have an engineer coming out on Monday, hopefully he will be able to help. The help desk have been little or no help at all. Firstly sending out a new router, when I had already told them that others in the area where experiencing issues, and they couldn't even carry out a line test. Then when I contacted then ref the slow speed, they asked if I had plugged my router in to the wall socket.....!
Wait and see what happens.

BT Home Hub and Airport Express Issues

Hello all
I am having major issues setting up my airport express to my home hub and also setting up Time Capsule to join my wireless network...
I really need a step by step guide if possible.
Can anyone help please?
Thanks
PC

Welcome to the discussions!
You told us that you were having "major issues", but did not tell us specifically how you are trying to configure the AirPort Express, or what service you want it to perfrom on your Home Hub network, so providing a step by step guide is not possible without a bit more information.
Can you clarify on this, please?
In regards to configuring your Time Capsule to "join" the Home Hub wireless network, do you understand that the ethernet ports on the Time Capsule are not enabled in this type of configuration, so you will not have the option to back up large files or make initial backups using an ethernet connection?
In order for the Time Capsule to "join" the wireless network provided by the Home Hub router, you willl need to know (or be able to locate) the exact type of wireless security settings that your Home Hub is using. The Time Capsule must be provided with this information in order for it to "join" the wireless network successfully.
Can you provide this information, or if you do not know, check with your service provider to obtain this information? We cannot proceed with the configuration until we have this information.
If you are able to locate the Time Capule near your Home Hub and establish a permanent ethernet connection between the Home Hub and Time Capsule, you will be able to backup using the Home Hub wireless network and also have the option to backup using ethernet if you wish. In addition, this type of installation is much simpler to configure (and more reliable in operation in my experience) and we would not need to know the type of wireless security that the Home Hub uses if you choose this setup option.
Please post back when you have an opportunity.

Infinity 2 BT Home Hub 3 connection dropping issue...

Hello,
For over 2 months now I have been experiencing problems with our Home Hub 3 restarting and dropping the connection.
It car happen up to 6 times an hour or may be OK for up to 12 hours.
We have had 3 new HH3 routers, three engineer visits, numerous speed checks, line checks (all OK) and calls to 08001114567. As of today nothing has resolved the issue.
I have changed channel, have Openreach Modem & HH3 powered via a UPS, all connections have been checked and all leads changed. I have now lost all confidence in both Level 1 & Level 2 helpdesk. I am considering buying a non BT router to see if that overcomes the issues, but I don't see why I should have to, as I pay for a service from BT which I am not receiving.
Can anyone offer any advise.

HarrisonStephens infinity does not use ADSL filters just a filtered master socket installed by Openreach when infinity is installed
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Wifi connection issues with Home Hub 5

Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
Nick

Hi imjolly
Sorry its taken a while to reply to your post.
I wanted to try BT's latest attempt at a solution before i tried your idea.
Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
I have tonight tried your solution. Fingers crossed that this works.
Nick

Issues with Gagabit connection on BT Home Hub 3.0

I did post this is the BB Other Forum, but got no reply, maybe someone can answer it in this one.
I have just received a BT Home Hub 3.0 to replace my old HH 1.0
I have connected the hub up and 'assumed' that if I plug port 4 into my existing gigabit home network everything would work simple. However this is not the case.
My existing ;working' home network has the following
1 x PC
1 x Laptop
1 x N.A.S
These are all connected by a 5 port Netgear Switch (GS605) they all have the yellow light to say they are at gigabit speed.
When I plug the HH 3.0 into the swtch, the light only comes up as orange (100mps). I have tried changing cables, but still the same result.
However, if I connect the PC directly to the HH 3.0 then my Local Area Connection says it is connected at 1.0Gbps.
When connected to the switch, my connection through the HH 3.0 is very slow, but when connected directly to the HH 3.0 it is running at speeds I previously had.
I have disconnected all items from the switch, powered down the HH 3.0 and connected it on its own. The yellow (1Gbps) light flashes for a while and then changes to orange.
Can anyone advise?
Regards
Trevor

I have tired connecting just the HH 3.0 to the Netgear Switch with cables that I know work at 1 Gbps and into all the ports. Resetting the HH 3.0 on several occasions.
Each time the light flashed yellow and then turned to orange. I know the switch works as I have green lights when known Gbps items are connected, eg, PC, Laptop and NAS.
When I connect my PC directly to the HH 3.0 in the Gbps my network connection comes up as 1 Gbps.
It is just when I connect the HH to the switch.
When I go to the Home Network setting on the HH I have the following. The hub is connected to the switch on ethernet port 2
PC connected at 1000 Mbps (directly to the Gbps on the home hub)
BT Vision connected at 100 Mbps (directly to port 1 on the home hub)
Laptop connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
NAS connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
Any further ideas?
Regards
Trevor

BT Home Hub connection issue on XBOX 360

I have just upgraded from a BT Home Hub 3, to the BT Home Hub 4, before the upgrade I ran Sky TV wired, and 3PCs wifi, my Ipad and my Iphone. I also ran my XBOX 360 wifi, and a PS3 wifi, all worked no problem.
Now I am on BT Home Hub 4, all my connections are the same all working well apart from the XBOX 360.
I have tried doing the fix on the BT site logging into the Hub changed the SIDD and set the other bit to NO. this did not work.
I then reset the XBOX to factory settings as this was in another fix, I then reset the XBOX to the Hub 4, logged on to call of duty ghosts got half way through a game it crashed out saying no conection reset to test conection.
The Hub will conect to my XBOX 360 but only stay conected for up to 14 mins at most.
Do I need to go back to my BT Home Hub 3, Can any body help its starting to be a pain. As one good person said use a wired conection that would be good, but due to location would be hard. I did think upgrading was ment to make things better not harder. Please Help.

To add, I had on online chat with BT, they said that no problems exist about XBOX 360 and the BT Home Hub to do with wifi.
If this is the case why have a fix on the BT site, that does not work may I add well not on my XBOX.
I found BT online chat not much help in this case.
Please advise and help

Home Hub 3 Wireless Issue max 11Mb/s DL for b/g/n,...

Hello people,
I think there maybe a bug on the Home Hub 3, when i use wireless I get max speed of 11Mb/s for b/g/n and max speed 14 Mb/s for b/g. When i test the speed on on PS3 which is wired i get 32Mb/s.
Ive checked all the other settings and checked the wireless on the ps3 too, which gives me 9.9Mb/s
So this looks to me like the router........
Upload is at 1.7Mb/s which is good.
Anyone else seen this or got any suggestions?
Shall i have a ticket to BT?
Thanks
Alex.

depends on the wireless device you are using. if it is b/g, then those are the speeds i would expect. if it is 'n' then there may be a problem with wireless congestion.also, try turning off smart wireless on the hub,it may help. download inssider to see if you have wireless congestion on the channel you are using,if so, change to a less congested channel
free your computer, use opensource
i'm a linux user & very happy about it

Home hub 3 issues

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