How do I get a credit on line rental following out...

Have been without a phone line since 18/6, and the latest estimate is that we will not be reconnected until 9/7, ie an outage of at least 3 weeks (assuming it's done by then, which given their record so far is not guaranteed!). How do I go about getting a credit for the rental on a line that has not been working?

Mistake in previous post:
According to the terms within the link supplied it appears that because I have had inbound calls connected to my mobile that I have foregone my right to a rental rebate, despite the fact that neither  this, nor the fact that calls made using that alternative phone will be credited on the next bill, is made clear when you select the option.
I have not made outbound calls using the mobile, believing it would incur standard mobile network charges, effectively depriving myself of the ability to dial out.
Is my understanding correct?
Simon

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