How do i restore to factory setings and erase personal data
how can i return settings to factory for mac book pro with retina and erase all personal data
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
Be sure to use the option for the secure erase described in Step 3. Are you planning to dispose of the computer? If so, then there are some other things you will need to do.
Similar Messages
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I'm getting the message "itunes cannot read the contents of the iphone" and asking me to restore to factory settings when attaching to PC. I have songs downloaded from itunes on my PC, and songs and apps downloaded to the iPhone from iTunes too. How do I restore to factory setting AND retain the tunes and apps on the phone or get them synched? The iPhone is working fine
iPhone4 v4.2.1 (8C148) (can't update this till above sorted)
iTunes 10.2.2.12
Basically, if there is some way of downloading a 2nd copy of tunes/apps already purchased I can resolve my issue, but I don't know if this can be done. Ican't find a FAQ on this. Thanks in advanceSee Erase your device Here > http://support.apple.com/kb/HT4137
Go to Settings > General > Reset > Erase all content and settings
Also... See the wjosten post here...
https://discussions.apple.com/message/20294697 -
My iPod restored to factory settings. Every time I try to connect to iTunes a error comes up not letting me back my iPod up what should I do? Help ASAP please
And what did the error message say?
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How can I restore to factory settings and wipe harddrive?
I am selling my macbookpro 2.16GHz 120GB Duo Core online and I want to be sure that any information cannot be reclaimed from the hard drive. So far I have transfered my files to an external HD and erased all files on the laptop through the trash can application, including emptying the trash. I then inserted the original install disk which I believe returned the computer to factory settings because once it is turned on it begins with the welcome/ set up screens. But I really just want to be sure that I have erased everything and that nothing can be rebuilt from the hard drive. Should I have done something else to "deep clean" it?
Boot from your OS installer disk. The one that came with the MBP. Select Disk Utility from the Utilities menu. Select the hard drive and then select Erase. You have several choices for the erase procedure so select the one you prefer. The more passes you select the longer the procedure will take. Then install the OS. After the last reboot when Mac Setup Assistant begins to run quit it and direct the Mac to shut down. The next time it's booted (by your new buyer) it will run again and they will have the opportunity to set it up from brand new.
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My Iphone 5 has a screen that is cracked and cannot be read. I need to restore the factory settings to send it back to the warranty company. Please tell me how to do that through Itunes
Restore your iOS device
Connect your iOS device to your computer using the cable that came with it.
Select your iPhone, iPad, or iPod touch when it appears in iTunes. In the Summary pane, click the Restore button for your device.
Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
After your iOS device is restored to factory settings, it will restart, and you’ll see the "Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore. your welcome -
Is there an easier way other than restoring to factory settings and starting over?
Open itunes, connect ipod, select what you want, sync.
No need to restore. Just sync. It will erase the current content and replace with the content of the new computer. -
Tried restoring to factory settings and folder blinking with ? In the middle
how do I get rid of a blinking folder with a question mark in the middle? Daughter tried restoring to factory setting and got to this and didn't know what to do. HELP!!
lgeorge45,
which model MacBook Pro do you have, and which version of OS X is installed on it? -
I am unable to power off my iphone 4S. I have restored to factory settings and restored a back-up. Please help?
How are you trying to power it off?
And does a physical reset work? -
Thanks for responding. Since I upgraded ITUNES to IOS 6, my IPOD Touch no longer works at all. I had numerous apps, music and videos on this touch. It made me restore to factory reset and it still does not work!!! Nothing I do will work on this touch now. I have so much data on this, I don't want to loose or have to restore!
Can you help me?
ThanksIf you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar -
How can I restore my data from iCal? I didn't make any backup, but I use time machine with an external HD. I deleted iCal when I deleted my gmail account. I have tried to restore, but I can only restore the iCal software and not the data.
So what is your question?
If you forgot your encryption password:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.
The above comes from here:
http://support.apple.com/kb/HT4946 -
Ipod classic has been wiped saying 'no music'etc.
Cannot see it on the 'device list' in my itunes. I have tried restoring to factory settings and reloading...it reloads some of the music, but when I plug the Ipod back in, it wipes it again. Ocassionally Itunes freezes when I plug in the Ipod.Make sure your headphones are plugged in all the way, meaning you cannot see any of the silver still showing from the headphone's plug.
A feature of the Nano is to put it to sleep when the display goes out and it does not detect any headphones.
B-rock -
my iphone 4 would not back-up to to pc "because an error occurred" anyone offer any solutions to this, I want to restore my phone to factory settings and reinstall my data but cannot back up first. Original problem is that I cannot connect to any wifi system anymore - have tried resetting network settings but did not work.
Try 1 step at a time and do a backup, if no joy then do the next step:
1. Switching off your anti-virus and firewall.
2. Computer iTunes menu > Edit > Preferences... > Devices > delete your backup -
Does anyone know what "other" means in the sync summary bar? I have 850mb using storage space in my iphone and can't understand what that is. I have tried to delete everything, restore to factory settings and change the icloud account. Thanks.
Hi there AnthPy,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
-Griff W. -
My 4G Ipod shuffle does not play songs in the correct order? Already restored to factory settings and no success.. Can anybody help me?
I FINALLY GOT IT! after months of relentless synching/autofilling problems on my 4th generation i figured out the solution.
this is what i did: plugged in ipod on off mode~>manually deleting my ipod's songs~>restored factory settings~>unchecked automatic synch~>made a new playlist with exactly the songs & order i wanted for my ipod (just dragged old playlists into the new one)~>then autofilled that new playlist into my ipod. came out like a charm! (before u autofill UNCHECK random add songs)
my ipod always ended up autofilling/synching my customized playlists wrong or it would automatically do my music library (and that was way unorganized), so this worked. -
My ipod jumps from one screen / app to another on it's own. Sometimes I can't unlock or even shut off. I've tried the reset, I've tried back up, even tried restoring to factory settings and is still having problem. Any ideas of what I can do.
When you still have the problem after restoring to factory defaults/new iPod then you very likely have a hardware problem and an appointment a th Genius Bar of an Apple store is in order.
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