How do I submit a complaint to Verizon Wireless?

I have been a customer of Verizon's for over 15 years, and just recently learned that I was paying $90 per month for a wireless service plan that I could get for $60 per month. It shows how little Verizon values its (long term) customers that Verizon would not contact me to let me know that I could get a significantly better deal. Verizon is happy to send me advertisements about other products that I could purchase, thus increasing my monthly bill, so it's not as if this type of courtesy is beyond their capability.
When I called customer service to switch to the cheaper plan, I was informed that the only way to register a complaint was to do so through the customer service representative. There is no way I can validate that the rep actually did as I requested. Does anyone know another way in which customers can express their displeasure with Verizon's practices short of filing a complaint with the FTC or the BBB?
Thanks,
Rebecca

rhanovice I understand the importance of benefiting from the best deal! We appreciate your loyalty throughout the many years & we always want to ensure you're satisfied! Promotions and plans do change, but I'm glad you're on the best deal now. Submitting feedback through our Customer Support is one way to ensure your position is submitted, however you can also write a letter at http://vz.to/1hZj5dj
AshleyS_VZW
Follow us on Twitter @VZWSupport

Similar Messages

How do I submit a complaint to Verizon?

Does anyone know if there is a way - other than posts in this forum - to submit a complaint to Verizon about its customer service? Or am I doomed to wander Verizon's barren wasteland of customer service for eternity? Several weeks ago, I called to order a premium channel and was offered a 50% discount. I accepted, the channel was turned on, and yesterday I received my bill, with the channel charged at full price. I called the same number again tonight to get the discount applied, and was told it could not be applied because the Verizon system did not show that I made any calls to Verizon...since 2012. Had it all been a dream?, I asked myself. But no, there on my bill it showed that I had clearly called to order the premium channel on March 27th. Looking back now, I'm not sure why, but I spent several minutes trying to understand how this could have happened, and why it could not be easily remedied by simply honoring the discount, but I had no success. I asked to escalate this with a supervisor, who I hoped would be able to solve the mystery of the missing discount for me. Wouldn't you know it, the rep informed me, the supervisors are all in a meeting! And, miraculously, it was scheduled to end exactly when the customer service office closes, so I would not be getting a return call tonight. I asked to submit a complaint, upon which I was told I could not submit a complaint about the discount, because there was no notation of the call on which I was offered said discount. Before my mind had a chance to explode, I asked if there were any other avenues for submitting a complaint about this. Surely that customer service rep is cackling to herself now, having delivered me into the kafkaesque hell that is the Verizon customer service website. Initially presuming some reasonableness in the design of a major website, I began by clicking on the "Contact Us" link for billing questions, and was rewarded with reams of options for registering my complaint; alas, they appear to have been written in white font on the white Verizon backdrop:Forging ahead, I imposed upon the friendly looking avatar in the upper right to ask the question, "How do I make a complaint?" The response was vexing indeed: I wondered, am I . . . the first one ever to complain to Verizon? How else to explain the machine's inability to comprehend such a simple request? Excited now, I pressed on for a solution, and found that I could try the Verizon support "community." So here I am, asking why Verizon would lead me on this path to air my complaint for all to see, my criticism snowballing, rather than provide an easy way to seek an answer to my original question. Unfortunately, unlike fictional travelers of an infinite loop, attempting to navigate Verizon's "customer support" has cost me an hour of my night and fair amount of my sanity. If anyone has any ideas how to escape this, they would be very much appreciated.

Two days now, I have been attempting to get an answer. Yes, I have a complaint. And, the documentation to support it exists. Have been a long time FiOS customer in Newton, MA (must be over 15 years). We were one of the first on our street to pioneer with Verizon. And, we have had nothing but great things to say about the product service, technical support (when needed) and the customer support (when needed). We are in the process of retiring to Virginia and on our list of "needs" was a FiOS wired home.On July 28th, Verizon confirmed FiOS was available in the actual UNIT we were looking to buy (this knowledge led us to seal the deal on the condo -- that's how important FiOS quality and service is to us!). Here is a copy of our resulting online Verizon FiOS order for service at the condo that we purchased on August 4th. I also have an accompanying transcript of the Chat discussion where an actual (as in "alive") customer service agent walked me through this order. We ordered all the same FiOS services as we had in Newton, FiOS to FiOS. (Note the titles "FiOS" that appear below on our actual order ).Service Address[address redacted]
RICHMOND, VA, 23231Order InfoOrder number: VA111... [redacted]
Order date: Jul 28, 2015View a copy of your Billing EstimateIncluded in this order:FiOS Internet 30 Mbps/ 5 MbpsFiOS TV Ultimate HDVoiceView Channel LineupOn August 5th, the Verizon technician arrived as scheduled to complete the hook up to FiOS. Let's get to the point. What we have in our condo is internet, cable tv, and phone (yep, the bundle) delivered over a DSL phone line! Yes, FiOS fiber optic is connected to the building's basement. And ends there. From that point on, a telephone wire is used to connect the condo down to the FiOS line in the basement. A DSL telephone wire (from the stone ages!!) that is incapable of providing FiOS quality and speed. This deception has led us to purchasing a home that does not have the Verizon services promised by Verizon. To say we're disappointed does not even BEGIN to capture the emotions we are experiencing.VERIZON: Will someone there, with authority, contact us about running coax cable instead of telephone wire and make this right?

How do I make a complaint with Verizon?

On January 23, 2014, I contacted Verizon Wireless Customer Service because I was experiencing less than satisfactory performance with my HTC One. I purchased the device in September of 2013. Through the first few months I experienced no issues with the device. It was around mid December that the battery performance began to significantly decrease to the point in which I had to charge it multiple times a day to get through the day with it.
            When I contacted customer service I was transferred to a conference call with HTC in which we performed trouble-shooting tasks for the battery. These trouble-shooting tasks did not improve any performance and as a result Verizon sent me a replacement phone.
            The replacement phone I received had more issues with it than the one I returned. On February 1, 2014 I attempted to unlock the phone to answer a message and at this point the phone shut off completely and I was unable to turn it back on or charge for over an hour. I then took it to my local Verizon store in which they were no help to me at all. All the associate did was give me the number to customer service. I went to the store because I wanted personal customer service, I could have easily attained the number from the website. I found this to be extremely unhelpful.
            I then proceeded to call customer service again in which they again transferred me to HTC, I did not know that protocol for customer service at Verizon was to dump their customers onto phone manufacturers. After going through the same trouble-shooting advice with HTC for a second time I was hung up on by both HTC and the Verizon customer service although I was not done voicing my concerns.
            I decided to participate in the customer service survey in which I gave a very poor rating and was informed that I would be hearing from a Verizon Wireless manager, in which I did not, no surprise there.
            With the terrible customer service experience I have dealt with this week I will be looking to take my business elsewhere in the near future as I way out my options between AT&T and Sprint.

I have problems in the charging port, took the phone in and they said it was burnt, from their charger. Told me it was covered but would not replace it. Told me how to do a hard reset which I do 3 times a week minimum. The HTC one is the worst phone I've ever had and was told pretty much to suck it up or upgrade after I just spent several hundred upgrading to this junk. Now I'm worried about submitting a claim and just get the same crap phone.Verizon at one time was great service but now it seems like they don't care about anything but how much money they can scam.

How can I reach a person with Verizon Wireless

Due to Hurricane Sandy I have a bill payment problem. I called my bank this morning to see if they were open. They were. I drove to the bank to make a deposit and they had already closed so I could not make the deposit. Tomorrow is a wait and see. I may not have power. That wouldn't prevent me from making a deposit. If my bank is closed due to no power and I can not make a deposit what will happen with a payment I made via phone using my checking account information already saved in the billing part of Verizon Wireless. I always make my payment either via computer on-line or by phone. Always using my same checking account. I knew I could get to the bank the next morning (today, Monday, November 29th) and there would not be a problem. I even went to my checking account and checked on line. The Verizon payment which would show up as an ACH (I think I got that right, I don't have my checking account open and in front of me right now) payment and indicate it was to Verizon Wireless was not on my account yet. My concern began to grown as the storm is causing so many closures. Tomorrow the bank may be open, I make my deposit, and no problem. I wish I had the security of speaking with someone from Verizon Wireless since this is something I've never encountered and hopefully never do again. I am a worrier. I try not to worry about things I can not do anything about. Considering that my cell phone was my only contact once power goes I wanted that security or I would have waited and done things in the opposite and normal order. I do not know how and have not been able to reach an actual person with Verizon Wireless. I am hoping someone else will have the answer to my question and know how to reach a person. I would then stop worrying. I have been a Verizon Wireless customer for about ten years and I have four cell phones on my plan including my father who lives alone in Groveland, FL and was nearly killed in a tractor accident a few years ago. He did not have a phone. I have gladly provided him with one and I don't want to jeopardize my wireless account. That is why I am so worried about this. He is worried about me up here in this storm and I am always glad to know I can reach him to check on him since he lives alone. Verizon Wireless provided the security I needed for myself, my father, and my son. Any help would be greatly appreciated.
Sincerely,
Must have cell phone family - Janice

Hi Ebru,
Subsequence results are actually stored in their own resultlist container within TS.Sequencecall, which is accessible through the following statement:
Locals.ResultList[step].TS.SequenceCall.ResultList
where step is the index of the sequence call step. This resultlist is structured in the same way as the main resultList array. You can also access your subsequence directly from the sequence file container if it is in the same sequence file as the main sequence. Navigate to this reference using the following:
RunState.SequenceFile.Data.Seq[sequenceName]
Using this reference, you can access the containers for each step's result container.
Hope this helps!
Al B.
Staff Software Engineer - TestStand
CTA/CLD

What is the proper address to file a complaint with Verizon Wireless?

As far as I am concerned, I have been lied to 3 times by various members of this company. I need an address to write to where someone has the DIRECT AUTHORITY to remove fraudulent contracts placed on my account. I will provide all the written documentation needed, but I will not put myself through another phone call of obfuscation and lies.
The most recent lie was by Andrea on September 1st, early afternoon. She said she would take care of my problems but it could take "2 or 3 hours" and that she would call me for any information needed. I said, "I don't care if it takes 2 or 3 days". So, I waited. It has been over 10 days with absolutely no changes or any kind of communication at all. I have no way to get a hold of her.
REFERENCE: Batch Number [removed]
Thank you for giving me address AND PERSON to send this information to, or contact me directly on my main phone number that works (not the broken phone that you signed up for a 2 year contract). Please do not tell me to call the 800 number. After 2 tries of being lied to, it is not an acceptable response.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Here is what he wrote on September 12th:
"kimbriggsdotcom,
I want to make sure that we get your account back to normal, ASAP. I want to have a chance to review the account in full details. I did send you a direct message so we can get more account specifics. Please respond back to that message at your earliest convenience. I am looking forward to working with you.
KevinR_VZW"

How do I submit a complaint about an Apple store?

I want to lodge a complaint about the (lack of) service at the Apple store in Eaton Centre, Toronto, where I made a reservation for training, and no trainer showed up. The site does not include any information about how to actually contact Apple management. Thanks

No, you're question was about filing a complaint about the Toronto store. This is a user forum, not a complaint forum nor a line to Apple. Apple is not listening here.
If you want to send Apple feedback do so at Apple Feedback. If you want to resolve your issue with the specific store then call the store manager. We are all users like you. We cannot resolve your problem.

How can I file a complaint against Verizon?

My husbands phone went bad and they send out a galaxy s4 with no battery or back for it, and expect us to order it from Samsung who did not have them in stock then expect us to order from Amazon. All of this instead of sending a new phone, which they should have if they didn't have the battery and back for what they sent. How stupid can they be???? This is terrible customer service in my opinion.

SharDoss wrote:
You are not understanding what is being said. We did not ask for a different phone. His phone was under warranty. If they did not have a Motorola Droid M, they should have sent the battery and back for the phone they sent. Their excuse was they did not stock the refurbished phones with the backs (if you return a phone to them you are required to send the back cover back also). The battery came in to their stock over the weekend and was mailed by way of USPS on the 18th (yesterday). We received the back from Amazon today but no battery, because the rep didn't want to send it overnight shipping. It comes down to this - if they did not have a complete phone to send, then why wouldn't they send a new one instead of half a phone. I understand the policy of the warranty of replacing it with a like new phone which is a refurbished one, but at least if it was a different style, send the whole phone!!!!!!!!! That is what is stupid about the whole situation.
The ONLY time I have ever returned a phone to Verizon for a warranty issue, I was specifically told to keep the back AND battery, so no you are NOT "required to send the back cover back also".
Additionally, of course Verizon doesn't "stock" refurbished phones for warranty issues. It is a manufacturer warranty. Verizon simply facilitates the manufacturers warranty if you do not want to go thru the manufacturer. While Verizon offers this service, they are in no way required to do so and do not guarantee a quick turnaround if your model is not in stock.
Next time, go thru the manufacturer if you are not happy with how Verizon facilitates the manufacturers warranty.

How do I file a complaint with Verizon??

I have been a Verizon customer for many years, since 2009 I believe. I recently bought a house in March, and moved my service from my old address to my new address. Since our offer on our house got accepted and we initiated the process of moving our service, I have had nothing but problems. They cancelled our service a day earlier than requested at our old address. I was told by verizon on mulitple occasions that on the day that service was to be started at my new address that a verizon technician was just going to check a few things on the outside of the house, and that they would not need to come inside. I got a phone call right as I was getting ready to walk into settlement from the technician saying that I was misinformed and that he did infact need to come inside. When I finally made it to the house, he came inside, plugged in the router to a phone jack and then left. I was then charged a fee that I had been previously told would not be charged (although I did get it credited back to my account later). A few moths after moving into my new home, I get a phone call from a verizon representative saying that someone was trying to activate a new account at an address at which I had an existing account. They still had an active account in my name at my old address which was amazing since they had shut my service off a day earlier than planned. I could go on and on and on with the countless issues. The experience I had today just pushed me over the edge. A technician had to come out to my home in the beginning of August to move the service box from one wall to another. I was told when I made the service appointment that I was not going to be charged since it was being moved for a necessary reason, not just convenience. When the technician left, he told me there was a $91 dollar charge. I called and spoke with a supervisor as soon as he left, and was told that I should not be charged that fee becuase again, it was moved because of necessary construction, not just convenience. She told me that it should not appear on my bill, but if it did to call and it would be removed. I looked at my bill today, and low and behold there was that $91 dollar charge. I spoke with a representative that stated she could see in the call history that I was told that I would not be charged, and that a credit would be initiated, but that it would take 1 - 2 billing cycles for that credit to show up, meaning that i am expected to pay it for now. It was the mistake of Verizon for the charge to be put on the bill in the first place, and I am being told that I am expected to pay for their mistake now, and would get the money credited back later. I just moved into a new home so that we could move my disabled mother in law in with us to care for her. I dont have an extra $91 dollars laying around. I have had nothing but negative experiences with Verizon over the last 6 months. There is no consistency from one conversation to the next, and I am always told something different. 99% of the representatives that I have ever spoken too have shown no compassion or desire to have good customer service and this includes many supervisors. I am VERY STRONGLY considering cancelling my account with Verizon all together and am exploring other options for my internet and cable. Please can someone help me??

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

How and where to file complaint against Verizon's customer service?

I hate it that I had no one to give my business to other than Verizon in my area.
I've had Verizon in early 2000s when FiOS was first available in my area, but the speed sucks so I was better off switching back to dial-up.
Many years have passed so I thought I would try Verizon again as I've heard good things about them. I signed up for the bundle service in 2012, and it's been an internet living hell when you're paying $140 every month and had to struggle daily to get connected onto the slow internet that takes 3minutes to load Google search page if you're lucky (my plan is 50/25).
I've had no internet connectivity on the 2nd floor of my house and I've contacted Verizon many times about it.
First time I'm told the router they provided could cover 100K range, so the problem might be the internet speed. I naively believed them and upgraded my service and got myself locked for another 2year nightmare.
Second time I contacted them I'm told their router could only provide good connectivity if you're within 20ft range. Intersting enough the tech who first installed the modem placed it at the farthest corner of the home that's tucked away from the rest of the house. I already told him that the internet sucked when I had Verizon FiOS when it first came out, but he said let's try place it there. So I think it's only reasonable to have Verizon to send someone to check and see if relocating the modem would solve my problem. The rep told me that can be done at a $154.98 service fees, all the same time does not guarantee that the internet issue will be fixed.
The online customer service person I spoke to has shown no regards on HELPING me to SOLVE the problem; she sounded like she just wants to set up an appointment, collect the service fees, and be done with me. This is not the kind of customer service I expect from a respected carrier. I'm just a frustrated user who wishes the service provider could provide some kind of assistant on helping me utilizing their product. The customer service reps I spoke to has reflected poorly on Verizon, and it certainly tells me you guys don't care about your customers since I'm already trapped in a crappy contract, which you'll get the monthly fee or the termination fees, one way or another. Also, your reps are giving out conflicting and false information. And I'm left on my own to figure out a way to deal with this internet mess. I will be an advocate on the bad experience I've had with Verizon, and as soon as other companies start offering high speed internet in my area, I'll switch in a heartbeat and encourage all my neighbors and friends to give their business to someone who might care a little bit more about their customers.

I feel your pain. That is why we left them ............could not stand the poor customer service either. By the way, we have netflix. Although we had the step up internet connection, netflix was frequently buffering, ot the point that it was not watchable. When we switched over to a known long island competitor, netflix operated like a rocket. So that means I was paying for faster internet connection and getting much less than I paid for.
Good luck.

How do I submit a complaint about a store employee?

My 75 year old mother was in FT Wayne Indiana visiting family and had an issue and was treated rudely by a verizon employee. She was quite shaken. I guess the guy was very impatient, mumbling curse words under his breath and was physically imposing. My mother will probably cancel her account she is so upset about the incident. I just feel like someone at Verizon should know about this.

billydoright, hearing what your Mother had toexperience is certainly one that is alarming to us. We do operate with integrity so it does concern us to hear this happened. We would love the chance to address all of your concerns for you and gather information from you that we don't ask for publicly. This is to protect your privacy as well as all parties involved. This is the sole reason we asked for the PM so that we can take care of this for you. We would love the opportunity to address this matter as well as provide feedback to the store location for the treatment you received.
VanetrisC_VZW
Follow us on Twitter @VZWSupport

How does one submit a complaint to Apple UK about a serious lack of customer support?

HI,
The problem I'm having is finding an addess (e-mail, postal or phone) to complain to Apple about the abysmal customer experience I've had with them. I've been a loyal customer to Apple; having spent in excess of £10,000 over the past 10 years on content from their overpriced iTunes Store (that doesn't include the money I've spent on hardware purchases) and now their customer service is shocking!
I've purchased seasons 1-10 of the TV series Friends and seasons 1-15 of TV series ER (in HD). I have receipts for all of these, and I've purchased iTunes Match. Since Apple decided to offer iTunes in the cloud, a most peculiar thing has happened. Friends seasons 1-10 all appear, except season 5. Likewise ER seasons1-15 all appear, except seasons 2-5. Now in my purchased section of the iTunes store, the same problem exists.
OK? So its been over 12 months, I've submtted FOUR, thats 4, different attempts to get this problem with my iTunes store account resolved. They don't have a phone number you can call, so you can't ensure that the person understands what you mean. I have been completely ignored twice, given another download twice and still have no resolution to the problem I reported. What has realy annoyed me is the fact that because the guy got bored of dealing with me or whatever other reason, I was told to contact AppleCare, which I did - and granted the guy there was really good, but unable to deal with the issue as its an iTunes Store problem, not an Apple TV problem - so I'm left chasing my own tail.
All I want is this problem resolved and then I'm going to go with someone else, because this is just rediculous. So does anyone know of a way to complain to Apple UK?

Call Apple support, ask to speak with someone in Customer Relations, and explain the situation to the CR representative. Perhaps they can help.
Good luck.

How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

How come firefox does not remember my user name and password for the verizon wireless website ? or verizon wireless ?

how come when i log onto the verizon wireless web site to pay my bill, i have to sign my user name and password every time ? i am not getting the firefox pop up asking me if i want firefox to save my password for this site. so how do i get firefox to remember my log in information for my verizon wireless website ? thank you.

This would be verizonwireless.com, correct? Their site requests that browsers should not save information for its login form.
If you're comfortable with using bookmarklets, there's one here that should force Firefox to remember:
https://www.squarefree.com/bookmarklets/forms.html#remember_password .

Can you help resolve a "Go Wireless" and Verizon Wireless issue?

How do you file a complaint against "Go Wireless" and Verizon wireless? It was partially my mistake because I didn't realize that Go Wireless charges a premium for their service. That said, I was informed by the sales person that I could get the $150 bill credit per phone line I ported over, and a $200 visa card for each smart phone I turned in. That's $350 for each phone in credits.. This seemed like a great deal, so I purchased 3 phones, samsung galaxy 5. I paid a $50 premium per phone to buy them from the store (note..there are NO PRICES listed, you have to rely on what the sales persons quotes you). I also paid a $20 per phone "set up" fee and a $10 sim card fee. Again, I take responsibility for not asking if other verizon stores charged these additional fees. HOWEVER, when I was told to go to the corporate verizon store to get the envelopes for to turn in the smart phones for the $200 per phone credit - this was not my lack of research. I did go to the corporate office and was told that the $200 offer had ended 7 days ago. I went back to "Go Wireless" and the store manager told me that the employee was misinformed and was working off a quote sheet that was out dated. Ok, now you'd think they'd offer something to fix their "mis-informed" employees mistake. No, they said there was nothing they could do. I could return each phone for an additional stocking fee of $35, and cancel my plan. So, here I am...paid a premium for the phones, was "misinformed" by a store agent who was working off an outdated specials sheet, and my only recourse is to pay $105 to return the 3 phones. Something isn't right here. Verizon won't do anything, Go Wireless won't do anything. Any suggestions?

My girlfriend had a similar issue because her new device was not updated to IOS7 when she turned it on, but her backup point was created using IOS7. Check to be sure the restore point was created and then factory reset the phone after you have updated to 7.

I was decieved by Verizon Wireless and I may have to tell the world!

I too was decieved by Verizon Wireless and have had to pay for a phone we never intended to use for a year now. All they said was, did I agree to the legal mumbo jumbo, which of course I had to or I wouln't have been able to finish the contraction I thought I was signing up for. I've complianed about this every time I've spoken to verizon wireless since then for a year, but they don't care. All they care about is, are they getting more money from me. Well, yes they are, but I am a very unhappy customer and they will soon see how unhappy I actually am. I'm a jounalist and a publisher. And I'm going to take aim at them with the written word if they do not come to their senses and understand that a happy customer is more important than taking money from a customer based on a mis-understanding. Are they legally ok with this? Yes. Are they right about this? N. O. spells no!
If they check the history of the phone in question, which I have brought up with them numerous times, they will see that we indeed have not used it for almost a year now. THEY ARE WRONG IN DOING THIS TO ME AND MY FAMILY. THEY ARE STEALING. ARE THEY LEGALLY COVERED? YES. ARE THEY RIGHT. NO!!!!!
VERIZON WIRELESS. DO THE RIGHT THING AND MAKE GOOD WITH ME.
I am a publisher and I have a blog that has a thousand
unique visitors per week. I've put together a paper that has 145 complaints
that Verizon wireless customers have given me permission to put in the paper as
examples of problems with this company.
I am giving Verizon wireless a chance to make things right
with me before I post the work on my blog. I will also give Verizon wireless a
chance to make good with me on my issue before I publish the work on Amazon's
Kindle and B&N's Nook for customers throughout the world to have FREE
access to download.
VERIZON, DO THE RIGHT THING AND MAKE GOOD WITH ME!!! TIME IS
RUNNING OUT!
You have my information, call me and we can straighten this out.
Please! Pretty Please with sugar on top!!
As for anyone who thinks I'm trying to wriggle out of making a mistake. You are wrong and are commiting libel, since you don't have the facts. THIS IS BETWEEN VERIZON WIRELESS AND ME!
>Add'l info from another new post by the poster has been added to their original post and their latest posts have been deleted. In addition editing occurred to comply with the VZW ToS<
Message was edited by: Verizon Moderator

commonsense101 wrote:
you added a line of service because you cant afford to buy a phone.. and then expect verizon to forgive the contact
is that what i'm understanding here?
That is exactly how I take it, but it seems some important info is missing.

How do I submit a complaint to Verizon Wireless?

Similar Messages

Maybe you are looking for