How Do I Get Help From Apple?

I have a 1st generation iPhone. I love the product but I am having problems with it since 2.0. I setup the phone to work with an Exchange Server, in "PUSH" mode a 100% charged battery is consumed in less than 2 hours!! Switching to "FETCH" with a 15 minute interval solves the battery problem, but is NOT PUSH. Furthermore, once every few days the Mail application appears to get stuck communicating with the Exchange Server (in the FETCH mode) and very quickly again consumes the battery. I pull the phone out of my pocket, the the battery which was fully charged that morning is DEAD!! This situation renders the iPhone unreliable since I cannot count on the battery lasting the entire day.
I have posted this problem to the message board and have reveived some feedback that other are also experencing this problem, but it appears to not be wide-spread. I was hoping that Apple was going to address the issue in 2.01 or 2.02, but neither rectified the problem.
How to I go about getting Apple's ear on this problem?
Thanks
Bob

Your best bet is to either call Applecare and discuss the problem with them (if you are still under warranty or under Applecare), or make an appointment with a genius at your local Apple Store. You can try leaving feedback at:
http://www.apple.com/feedback/iphone.html
but that is more for feature requests, etc. Apple does not monitor these forums, as it is a user-to-user discussion group.

Similar Messages

HT1349 How do you get help from apple if you don't know where to find the serial number of my "product." I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?

sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

How do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening.

HT3702 I have about $150.00 charges to my Itunes and i did not make them, How can i get help from APPLE?

Please help me resolve. I have changes to my ITUNE store i did not make. How do I get this corrected?

Change your password.
Alert your credit card company and discuss reimbursement with them.
If you like you can click Support at the top of this page, then click the link under Contact Us to reach itunes support

Why when we ask questions we never get help from Apple support.....is this just for other people's comments and answers? Cause the two questions I have are still not resolved so how do we get help from Apple?

I have posted two problems I am having on my iPad and I posted them sometime back. One how copy paste aren't working and how my microphone will not transcribe when I use it for email. Yet even though these were both posted months ago I still have no resolution. So i guess this is just for us to complain about our problems and sometime some one posts an idea, but they don't work. So Apple never offers us or helps us with these problems? Just trying to see if this is worth using as I thought Apple helped us!

For the copy/paste issue ...
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
Which transcription app are you using with your microphone?

How do I get help from Apple? I updated my software on my Iphone and now I am having issues

I updated my software on my IPhone and now I am having issues. Is there some way to call and actually talk to someone?

Yes there is:
http://www.apple.com/support/contact/

How do i get permission from Apple to do my youtube tutorials?

I do music tutorials using Logic Pro 8.
I have just become a youtube partner.
I have approx 75 vids all very similar fashion to each other. The problem is only 20 of the video tutorials were accepted into the revenue sharing partner program. I have a feeling that youtube require me to provide some sort of documented permission from Apple that they are happy for me to be doing these tutorials showing the wonderful capabilities of Logic.
I am essentially promoting Apples product Logic, so I can only assume that they would be happy for me to do these videoss.
My question is, who do i have to contact and how do I get permission from Apple?
Thanks

You don't need permission.
If you are questioning YouTube's decision-making policies, then get in touch with the people at YouTube.

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

I am really upset because I have a subscription to Readers Digest on my iPad and can't access my issues. It asks me for a password and ID I don't have and I can't figure out how to get help from apple or readers digest.

Need help and Apple or Reader's Digest are no help

There is a customer service 800 number on here that may be of some help for you (I hope)
EDIT. I had a link that was working and now it will not work. OK - this is really ticking me off now. Here is a C&P.
1.
Where can I download the Reader's Digest magazine app?
You can download the app from the Apple App Store : click to RD page in iTunes
2.
How much does the app cost?
It is free to download the app and there’s a gratis previous issue you can sample. Once you’ve downloaded the app, you can buy individual issues ofReader’s Digest for $3.99 each - the same price you’d pay for the print magazine at a newsstand.
3.
Can I buy a subscription to Reader’s Digest magazine on the iPad?
Yes. You can get a month-to-month subscription for $1.99 per issue, or you can get a yearly subscription for $14.99.
4.
I already subscribe to the print version of Reader’s Digest. Can I get the digital issues as part of my subscription?
Yes, for a limited time, U.S. print subscribers can access iPad editions for free. That includes all the additional videos, slide shows, additional articles and cartoons - a terrific value! Just tap the red button at the top right of the screen and follow the instructions. You’ll need the mailing label from a recent issue to enter your subscriber information. Once registered, your email address and ZIP code will serve as your log in username and password.
5.
Where on the mailing label can I find my subscription account number?
As indicated in the image below, the account number is on the second line from the top of your mailing label. It has 10 digits.
6.
I entered my account number and ZIP code, but nothing is happening. What should I do?
Call our toll-free Customer Service number: 877-342-4775.
7.
Is access to the iPad app included for international subscribers?
We’re sorry, but access is available only to subscribers in the United States at this time.
8.
I’m not seeing a subscription option in my in-app Store - what gives?
You need to update your app in order to subscribe.
9.
What content is included in the app?
Everything that is in the print magazine is also in the app. Plus, bonus photos, articles, videos, cartoons and animation, graphics, and various interactive features.
10.
What devices can the app be used with?
It is available only for the iPad at this time.
11.
Will new issues be delivered to the app automatically?
Not automatically, but you will receive a notification when each new issue becomes available. If you have subscribed to the app you can download it immediately. If not, you can choose to purchase and download the individual issue.
12.
Will the issues I purchase expire?
No. Once you purchase an issue, you will have access to it for as long as you keep the app.
13.
About how much memory does one issue take up?
An average issue will take up between 300 and 500 megabytes. With a good WiFi connection, it should take only a few minutes to download.
14.
If I delete an issue, can I download it again for free later?
Yes. Simply touch the home icon in the upper left corner of your app to go to see all available issues. Tap the “archive” button next to an issue to remove it from your iPad and free up disc space. You can re-download it for free at any time.
15.
How do I cancel my subscription?
Your subscription will renew automatically each month (for monthly subscribers) or each year (for annual subscribers) unless you take action to cancel it. To do so, open the "Settings" app on your iPad and select “Store.” Tap on your Apple ID and select “View Apple ID.” Once your account information appears, scroll down to "Manage App Subscriptions." Here you can turn your subscriptions off and on.
16.
Can I share the digital issue with friends?
No. There are currently no share features available.
Message was edited by: Demo

Itunes crashed during backup and I can't get help from apple support on the

website.
Stupid Itunes crashed on disk 41 of 46 when backing up.
There is no help available on the apple website and no way to request help on the apple website for any issue with Itunes.
How do I fix this problem?
How do I tell Itunes which disks it backup up so it won't try backing them up all over again. Did it destroy a list of what was backed up? What's going on with itunes anyways? Does it always crash when it backs up this many cds? I don't want to start all over again and ruin another 41 CDR disks trying to back it up. How do I get it to continue from where it crashed or do whatever has to be done to get it to resume where it crashed during backup?
Stupid program wouldn't let me do anything after it crashed. said it will take a minute or two (more like forever) to cancel backup. Don't even know why it was trying to cancel the backup. I didn't tell it to.

Apparently there are some bugs in the latest itunes. DO NOT USE ITUNES TO BACKUP YOUR LIBRARY! UNLESS IT COMPLETES THE BACKUP, ITUNES IS NOT SMART ENOUGH TO FIGURE OUT WHICH FILES WERE BACKED UP. TECH SUPPORT DOES NOT KNOW HOW TO MAKE ITUNES KNOW WHAT FILES WERE BACKED UP SO IT CAN CONTINUE FROM WHERE IT LEFT OFF. AFTER 41 CDS WORTH OF BACKUPS, ITUNES CRASHED AND IT TRIED TO CANCEL THE BACKUP BUT NEVER FINISHED DOING THAT.
SO AFTER 60 CDS WORTH AND ABOUT 6 HOURS OF WASTED TIME, THE ONLY WAY IS TO BACKUP THE ENTIRE LIBRARY ALL OVER AGAIN WHICH IS A TOTAL WASTE OF MONEY, TIME, AND CDS WITH NO GUARANTEE THAT IT WILL WORK ANY BETTER THE SECOND TIME AROUND.
EVEN TRYING TO RESTORE FROM CDS DOESN'T TELL ITUNES TO UPDATE ITS LIST OF BACKED UP FILES. I'M SURPRISED THAT SUCH A BIG BLUNDER WITH ITUNES HAS GONE UNNOTICED.
ITS A SERIOUS ENOUGH ISSUE THAT SOMETHING NEEDS TO BE DONE ABOUT IT. I BACKED UP MY ITUNES TO HD AND THERE WERE NO PROBLEMS SO OBVIOUSLY ITS AN ITUNES ISSUE.
NEEDLESS TO SAY, ITS A VERY ANNOYING PROBLEM TO PUT SO MUCH TIME AND EFFORT INTO GETTING NOWHERE.

Why does it have to be so difficult to get help from Apple?

I have been having problems with both Safari and my Hotmail (live) email account on my iPad 2, and I have spent the past 3 hours just trying to get to this point where I could even ask a bloody question. I am one very frustrated consumer right now. Fortunately, I have had few problems with my iPad over the past year, but now that I have... WOW! I had always heard Apple support was good. Not for this paying customer!
Yesterday, I had to change my hotmail password because my account had apparently been hacked. I have had nothing but error messages from the iPad since. I have reset, re-entered the password, deleted and re-created the account... And I still have trouble receiving and viewing the contents of some messages. The error message says the username or password are not valid, or something like that. I am not locked out of the iPad as some people have been.
My other issue is with Safari. When I try to navigate to msn.com (US), I always get rerouted to msn Hong Kong, and everything is in Mandarin! Nothing i do will get me to the US site, let alone change the default.
A year of bliss with my iPad, but now 24 hours+ of ****.
PMM

Yes, I recognize this is a user forum... But I did end up here through the Apple site and after rummaging through other posts, manuals, the Express Lane, etc. I admit I did not call Apple yet, but I was hopeful I could find someone with a similar problem that could offer assistance without coming to that.
I admit I am frustrated out of ignorance as much as anything else, but the process of establishing an Apple ID and password with my iPad was bad enough. That alone took several tries. Everything seemed to work, but then in the end it would kick me out and force me to start all over again.
The whole problem solving process may be fine for a regular member of the Apple techie faithful, but as a first time, casual consumer... It was not what I would expect from Apple.
To answer the microsoft question: I have perused their site as well for help, but I have really had no trouble with hotmail or msn when accessing these sites through my windows based laptop/Internet explorer. I have only had trouble with my iPad.
I assume my HK msn problem is due to the fact that I have actually used my iPad in HK on occasion. I'm guessing there is a setting somewhere in the iPad or the msn site that is remembering that fact and defaulting to HK. I just can't figure out how to change it because most of the text in the site is in Mandarin.
Again, whether it is in the iPad or msn isn't the point. As this is a user group, I thought there may be another IPad user that has experienced this and could help.

HT4061 i had a replacement phone and i need proof for an insurance claim how do i get this from apple

i had an apple iphone 4s which broke under warranty i took it to apple who replaced how do i get proof of this from apple for my insurance claim

If they can provide it for you, you'd have to call AppleCare: Contact Apple

How do I get key from Apple to download Mac office?

How do I get a key from Apple to download Mac Office? I have a CD for 2008 but not a drive to load it. Do I get free upgrades or do I need to purchase them?

You get it from Microsoft. http://www.microsoft.com/mac/products?aspxerrorpath=/blog-archive/Office-for-Mac -Keyboard-Shortcuts--Excel/2/filter/category.Office%202008

I erg my final cut express with apple, my computer is askingfor final cut ssn number after a year, i don't have the box. how do I get it from apple me

How do i get my ssn number from apple for my final cut express, I installed it almost a year ago. now its asking for the ssn and I don't have the box.
Koby

Read this: http://support.apple.com/kb/HT1861

How to get help from Apple?

So, I've never really taken time to ask Apple much directly (except where I had to explain that yes indeed an early 2011 Macbook pro was offered with Hi-Res, and I paid for it, and the Apple store foobarred it, but after weeks, it's fixed), not since I left a school system of supporting thousands of Apple/Mac products on my own, where every so often I would ask the engineer that came out every few months.
Anyway, I've used the great "submission" tools for issues / bugs found to provide Apple with info, but they NEVER write back to follow up. Anyway, I have fully documented bugs to submit, but NO way to get a response, is there some magic bullet or pill we have to take to get a response?
Very strange that you can't get in touch with a company looking to fix bugs in their own product and for free!
I submit bugs to all kinds of other folks, and get things resolved, just odd.
Update: I usually try the following : http://www.apple.com/feedback/
Thanks

They will never reply unless they actually require some more information from you.
You can register as a developer for free if you just register for the basic level. But this will let you report bugs. Have you tried it?
If you want to pay for telephone support to help with a specific problem you have:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

How Do I Get Help From Apple?

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