How to Clone Service Ticket in BSP

Question

Hi, all my friends:
I want to add one button called 'CLONE' in the view SrvTHead.
when user click on it. copy the current Service Ticket (Case#) to create new Serivce Ticket.
How to copy all BOL objects from original to new Service Ticket.
Thanks,
Zhang

Answer 1

Hi Daniel,
I do not think that oneorder copy is available via BOL. But SAPSDN77 is right about a PPF action: SAP delivers a standard COPY_DOCUMENT action, that you could either customize to appear in your action menu, or even invoke programmatically from a custom button, handled in DO_HANDLE_EVENT method of your view/component controller.
To illustrate the second option, I have pasted necessary logic into a simple SE38 report, attached below (2 parts); you may need to remove COMMIT WORK statement when reusing this sample code, because Interaction Center framework already takes care of commit.
I hope this helps you.
Kind regards
Walter
REPORT zu01_clone_oneorder.
INCLUDE crm_object_kinds_con.
PARAMETERS:
  pa_guid             TYPE        crmt_object_guid DEFAULT 'DF53056D081A97F1A8B2001422B138BE'.
DATA:
  lv_order_guid       TYPE        crmt_object_guid,
  lr_appl_object      TYPE REF TO object,
  lv_application_log  TYPE        balloghndl,
  lr_container        TYPE REF TO cl_swj_ppf_container,
  lr_action           TYPE REF TO cl_action_execute,
  lv_new_header_guid  TYPE        crmt_object_guid,
  lt_objects_to_save  TYPE        crmt_object_guid_tab.
lv_order_guid = pa_guid.
TRY.
  set source order
    CLASS ca_doc_crm_order DEFINITION LOAD.
    lr_appl_object ?= ca_doc_crm_order=>agent->create_persistent(
                        i_crm_obj_guid = lv_order_guid
                        i_crm_obj_kind = gc_object_kind-orderadm_h ).
    IF lr_appl_object IS NOT BOUND.
      WRITE: 'could not find source order'.
    ELSE.
    set target process type: could be obtained from source order
      CREATE OBJECT lr_container.
      lr_container->set_value( element_name = 'PROCESS_TYPE'
                               data         = 'ZKF5'        ).