Hp OfficeJet Pro 8500 Installation Troubleshooter not correct

I'm having trouble re-installing my HP OfficeJet Pro 8500 A e-AIO printer onto my home network that I use to connect to my Toshiba laptop with OS 8.1.   The HP trouble shooter tells me to determine if the printer is on the network by printing out the Wireless Network Test report.
   I did this.
The Trouble shooter then tells me to look at the report to see if I get a PASS under the Connectivity heading.   Problem is there IS NO Connectivity heading on the Wireless Network Test report.
   I'm stumpted! I don't know what to do when the "Troubleshooter" doesn't give me correct information!
I welcome any suggestions!
   And, YES, I've checked the ip address; turned the printer off and on again; and ultimately - fussed and cussed!

Hello Aardvark1
I will insert my responses in underlined blue next to your questions or statements :
I understand that you are having issues with the HP trouble shooter. Yes, I am! I would like to help with this problem. I surely hope so!
The trouble shooter is for all HP printers. I understand   This makes it very generic and not all the reports are the same for each printer.   It would seem that the Trouble shooter would be for the printer on which the Trouble Shooter is installed. I suppose having a trouble shooter for each of the printers HP makes would be a problem for HP!
I agree this can be frustrating.
You mentioned that you have checked your printers IP address. If your printer has a valid IP address then there is no longer a need for the missing Connectivity heading on the Wireless Network Test Report. Oh! OK. That is a good thing, right??!
If the Printer was not connected it would not have an IP address. That makes sense.
This brings me to my question. You are using the HP trouble shooter, are you having issues with the installation of your printer on the Toshiba? I'm having problems with REINSTALLING the hp OfficeJet Pro 8500 AIO printer. I removed it because that was what I had been instructed to do in the past. Then simply reinstalled it. But, this time, I cannot get it to reinstrall. If yes, then perhaps i can be of further assistance. Is your assistance locatedf somewhere within the window in which you replied?    I don't see any instructions or directions - what am I missing?    Where do I go to discover how to get the printer reinstalled?    Will the directions appear when I click on "Accept as Solution"? Because I don't want you to think the issue is resolved if it is not. And by clicking on "Accept as Solution", I will be indicating there is no longer a problem! (Did that make sense?) Therefore, I am going to await your reply before I click on "Accept as Solutiion".
Aardvark1 I work on behalf of HP Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!   I hope to be able to Accept the Solution - and - give you Kudos, Thumbs Up - when we get this resolved. Thank you.

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To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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Say "Thanks" by clicking the Kudos Star in the post that helped you.
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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp OfficeJet Pro 8500 Installation Troubleshooter not correct

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