HP Officejet Pro 8600 Scanner setup

I have a HP Officejet Pro 8600 Scanner that I cannot setup in my system. I can webscan, but I cannot scan directly from the scanner. It prints and copies just fine, but I cannot scan from the glass or ADF. I don't use the fax option.

I am running Windows 7 - 64 bit. I'm also using a wireless network.

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HP Officejet Pro 8600 - scanner issue

I used to be able to send documents through the automatic feed on top. Now when I scan documents it only allows me to lay the document on the glass. It will not automatically feed. When I do put a document up there the scanner thinks it has been scanned because it says that the document has been successfully scanned but it never went though. I checked to make sure nothing was jammed or in the way and that there was not already another paper on the glass to prevent it from feeding through.

Hi Booher,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Officejet pro 8600 through the ADF, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself through the ADF.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please go through this guide. The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP OfficeJet Pro 8600 Scanner Software

I am running Windows Vista and just purchased the HP OfficeJet Pro 8600 printer. I am having a hell of a time with this printer and am seriously considering returning it if I can't get this figured out asap.
When I open the HP OfficeJet Pro 8600 software, the main panel opens I double click on the "Scanner Actions" button, and then the "Scan Document or Photo" button, nothing happens. I can not get the scanner software to open so that I can control my scan options from the computer.
As well, from the printer control pad, when I go to scan, I am only able to "Scan to Network Folder" and am unable to scan to computer. The message that I am getting is "Computer is Unavailable".
I am able to "Scan to Network Folder" so I am not overly concerned with that issue however, I need to be able to access the scanner software so that I can adjust my scan settings etc on my computer.
I purchase the unit for the wireless. I could not access the software while connected with wireless so I attempted to connect via usb. No difference what so ever.
I have uninstalled and reinstalled the software 4 times so far. 2 times from the CD and 2 times from the software available on the HP site.
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Hey dleman. Sorry to hear your having issues and I appreciate your detailed messages. I would try using the HP Print & Scan Doctor. This tool will try to resolve the issue for you and provide a specific code if it can not resolve the issue.
Let me know how it goes and if it does not solve the issue we can go from there.
Thanks
SeanS
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Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

I just received the Officejet Pro 8600 as a gift and loaded the set up software and it on my wireless network. When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document. Does this command go through the HP ePrint function or the Network Officejet Pro 8600? It shows the HP ePrint as being on USB.
I've run all of the diagnostics, downloaded all of the new software, firmware and updates. I've spend many hours trying to get the printer to print.
Thank you for any help you can provide.
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Hi @bksechols
Welcome to the HP Support Forums. I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
To better assist you, would you please provide some additional information?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using?
Are all print jobs failing? If yes and you are using a Windows operating system, please Try the HP Print and Scan Doctor for Windows. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
When you send a print job are emailing the printer’s ePrint email address? If so please review The HP ePrint Print Job Did Not Print If you are sending the print job by using the print command, please review the Print Jobs from Your HP Printer are Stuck in the Print Queue document.
I look forward to hearing from you.
Regards,
Happytohelp01
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I work on behalf of HP

HP officejet pro 8600 scanner won't recognize usb drive

I have an HP Officejet Pro 8600 running windows system 7 HP desktop. Scannerr transfers scan to computer, but won't recognize USB to receive files; it gets stuck on "insert a memory card or connect a USB sotrage device to USB port
Anybody got a clue?

Hi fmanheim,
Welcome to the HP Forums! I understand that your HP Officejet pro 8600, will not recognize your USB to receive files. I am happy to help you with this USB issue!
Please take a look through this guide on printing from Memory Cards or USB Flash Drives. Printing From a Memory Card or USB Flash Drive.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
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OfficeJet Pro 8600; scanner not communicating with computer

When I try to scan, it appears as though the OfficeJet Pro cannot communicate with my computer. The computer is connected to the internet, and the OfficeJet Pro is connected, but it won't scan. I have used the Office Jet Pro for these purposes before, and it appears to have stopped working all of a sudden. The error message says "no computer found."
Product Name: OfficeJet Pro 8600
Product #: CM749A

Hi shoffice, and welcome to the HP Forums!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Please let me know how that goes.
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Jamieson
I work on behalf of HP
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Automator Runner is blocking my use of the HP Officejet Pro 8600 scanner

iMac Serial Number W8947Q405PE can connect to my HP Officejet Pro 8600. I get a message that Automator Runner is blocking the connection.

Hi Donnanz,
If you click on this link, it will tell you which operating system you're running and from there, I can find the driver and software for you that you will need for your computer and printer.
What's my Operating System?
Another option for you, would be to click on this link to get to the driver website, select which operating system you are running and from there you can find the printer software and driver.
HP Officejet Pro 8600 e-All-in-One Printer - N911a Drivers
R a i n b o w 7000I work on behalf of HP
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Hp officejet pro 8600 scanner cut of part of my document

Morning
Need urgent help , I brought this printer for the reason of scanning documents double sided /multi age . When i do it cuts off the bottom of every page , I use this to send legal dcuments to clients so this isnt acceptable . Is there a setting i need to change , These pages are A4 size please help me

Hi Donnanz,
If you click on this link, it will tell you which operating system you're running and from there, I can find the driver and software for you that you will need for your computer and printer.
What's my Operating System?
Another option for you, would be to click on this link to get to the driver website, select which operating system you are running and from there you can find the printer software and driver.
HP Officejet Pro 8600 e-All-in-One Printer - N911a Drivers
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8600 scanner not working!

We have just got a new Officejt Pro 8600 printer in the office and I do a lot of scanning, however, it doesn't always work! I would say it works perhaps 2 times out of 10? It comes up with an error message of 'Scanner lid or Document Feeder open', despite a few pages going through, or me previously successfully managing to scan. Help - it's driving me crazy!!!

The two metal clips under the document feeder are not holding it down far enough. If you lift the adf you can see them underneath one on the front one on the back. Putting a bit of left pressure (towards the left side of the machine) on both clips bends them slightly this will hold the adf cover down tighter and the machine will now see it as closed.
I have fixed over 30 machines doing this.

HP Officejet Pro 8600 Scanner Question

As title states, I have a 8600... I scan hundreds of documents a day into PDF format. Right now the only way I see doing this is by placing an individual sheet in the scanners top tray then scanning it using the screen... What I want to do is put say 10 to 20 sheets in the tray at time, then scan.. but have each sheet become it's own PDF.. .not one long PDF with 10 to 20 pages...
Is this possible with this scanner?
Thank you,

Welcome to the forums JMartinfb
I understand you are looking to complete a multiple page scan and have each page save as an individual file on it's own. This is an option you can change within the printer software in the advanced options.
Click the link, select your OS, Scan with HP Software and How to scan multiple pages into a single file.
I hope that helps, have a great day
R a i n b o w 7000I work on behalf of HP
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Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either. And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

Hi lahrm
I understand you are having issues scanning on the Maverick.
I will be happy to assist you with this.
I have included a document for how to scan on the Maverick.
I have provided a document for connection issues.
This document provides directions for scanning to a network folder.
If you need more assistance just let me know.
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Gemini02
I work on behalf of HP

WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion.
I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference.
Please help.

Right off I have to tell you I do not "speak Mac".
I assume the "Apple Time Capsule" is a name for a network router? A syncing device?
Unless I am mistaken:
You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier. The setup Wizard is not necessary for the process. I should think this is true for the Mac.
=====================================================================================
If you cannot get someone from the Printing group to answer your specific concern,
you may have succes with the following:
The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment. Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually. It is a bit tedious, but is may work better than fighting the Wizard.
OfficeJet Pro 8600 User Guide
You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
Select your printer from HP Office Jet 8600 series
Mac – By Garland_M
HP Wireless Printer Setup (Tutorial Video)
Mac
YouTube Search - HP printer install for mac
Good Luck!
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Officejet Pro 8600 Plus scanner failure

I have an Officejet Pro 8600 Plus all-in-one. When I first got it, all of the features worked fine: print, scan, and copy. A few weeks ago, it started to not scan or copy, and printer was hit or miss. I have managed to resolve the printing issue, but it still wont scan or copy. I have tried uninstalling the printer both from the hp folder and control panel and then reinstalling the driver (I have the full feature one). I have tried the scan and print doctor, and it doesnt make it past the second step. The error message the printer displays is, "scanner failure: unable to scan, copy, or send a fax." I have also followed the steps to go into services, and both of the necessary dependencies are listed for the WIA, and the RPC and shell hardware are both started. Please help.

Hello ld2hx,
Welcome to the HP Forums.
I see that you are having an issue with scanning, copying and faxing.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

"Do Not use setup Cartridges" message when setting up Officejet Pro 8600

Just trying to set up a new Officejet Pro 8600 and installed the catridges that were in the box but I just get a message on th ediplay that says "Do not use setup cartridges - Y" and I can't get any further. I've taken them all out and put them back in to no avail.
Can't find any referenct to this error message on HP or google...HELP!!!
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Hi GraGra,
Thank you for the update. Glad to hear the issue has been resolved. Have a wonderful day.
I am an HP employee.
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Can't setup ePrint and Web Services on my New HP Officejet Pro 8600!

I just purchased a new HP Officejet Pro 8600. I setup the printer following the setup wizard: my home wireless network work perfectly and the printer prints great. I am now trying to setup ePrint but I get the following error:
"Cannot connect to the server.
Check the Internet connection and try again. Or contact your system administrator or the person who set up the printer. If your network requires a proxy server address to connect to Internet, click Enter Proxy or check your browser settings."
I don't use any server proxy and my OS System is Windows 7 64 bit.
Someone can help me?

I just went through this a few days ago. I had changed internet service providers and thus had a new router. My hpconnected migrated from hpeprint andkept saying it was not connected to the network and hpconnected status kept saying 'offline'
This totally worked:
on hpconnected.com remove your device
on your printer or from hp printer software on your system 'remove web services'
readd webservices, your printer will print the new information with the claim code
add your device back to hpconnected with the new claim code
and wah lah....you are connected to your network through webservices
you will need to create a new hpeprint email as a result
PS on the set up when it asks for Proxy Settings and you have ATT Uverse these do not exist so just leave the areas blank

HP Officejet Pro 8600 Scanner setup

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