HP P1606 not picking up paper

I work at a small library. We have two HP P1606dn printers that were purchased to print labels for our books and materials but neither will pick up anything from the pickup trays. At first they both everything but over time first one quit picking up labels, followed soon after by its refusal to pick up paper and then eventually the other joined suit. I did manage to coax one of them back into printing paper but have had no luck with the other. What fixes can anyone recommend? Is the "pick up roller" an easy part to change and is that even the part that is failing?
Brenda Char
Systems Administrator
Library Activities Branch
Sgt Yano Library
TEL – [Personal Information Removed]
EMAIL – [Personal Information Removed]

Hi @bchar ,
I see that you are having issues with the paper not feeding. I will certainly do my best to help you.
You can try and clean the pick up roller, it is also a replaceable part. I have provided a document with the steps for doing this in Solution three: Clean the pickup roller. Printer Does Not Pick Up or Feed Paper.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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