HT1918 I was billed for downloads that i didn't make

How do I dispute charges on my charge card from downloads that I didn't make

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT201303 I've been billed for a purchase I didn't make how do I get my money back!

    I've been charged for a purchase I didn't make ! How do I get my money back ?

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
    If its not in your purchase history, you should report it to your credit card company instead.

  • HT4009 My daughter downloaded zombie farm and purchased 100 brains - I was billed for the purchase but she never recieved the brains.  Three days later I was billed for another purchase of brains that she did not order or recieve - how do I get my account

    My daughter downloaded zombie farm and tried to purchase 100 brains - I was billed for the purchase but she never recieved the brains - three days later I was billed for a purchase of 100 brains again even thought no one made the purchase - how do I get a refund?

    If you did not receive the "merchandise" then a refund is due. Just click through the support link provided above, fill out the form at the end, clearly state the facts and state them again via reply email.
    Also prepare to send copies of the billings and provide the user name associated with Zombie Farm and Game Center (if applicable).
    All should work out, but if satisfaction is not received, file a claim with your credit card issuer.

  • I cannot locate an iBook that I was billed for

    I tried to purcahse an iBook last night, and was redirected to my account to update my card info.  I did so but the purchase was still unsuccessful.  I check my card this morning and see that I was billed for a purchase last night, I do not have the iBook, just the sample.  Who can I talk to about this?  I don't want to wait for someone to email me in 48 hours, especially since I really want to read this book!

    Welcome to the Apple Community.
    You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • HT204088 I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

    I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

    I'd report the problem to the iTunes Store. 
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • I was billed for a renewal with eHarmony that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed. How do I get my money back or get my subscription working??

    I was billed for a renewal with eHarmony via iTunes that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed it is on my bank statement. How do I get my money back or get my subscription working?? I have all transaction ID's and invoice numbers. Please help this has been very frustrating, thanks.

    Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app.  When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund.  I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

  • HT1689 I purchased and recieved a billing for itunes that wouldn't download how do I get this credited to may credit card

    I have recieved a bill for itunes that wouldn't download how do i get this resolved?

    If you had your bank refuse the charge as fraudulent, the iTunes Store probably blocked your credit card as stolen. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store and request assistance.
    Regards.

  • HT1689 I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

    I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

    I am using MAC OSx 10.5.8 (9L31a) as my operation system.  The TV says "No signal.  Check connected device's power, cable connection and source selection."  Seems to me that that goes in hand with what the Samsung tech said about the Mac needing to be forces to use the external display.  But how do I do that?

  • I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

    I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

    I'd report the problem to the iTunes Store. 
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • TS1702 I was charged the wrong amount on 3 albums I downloaded.  I received an email about special pricing, I downloaded the albums I wanted and was billed for the full amount.  How do I get a refund?

    I was charged the wrong amount on 3 albums I downloaded.  I received an email about special pricing, I downloaded the albums I wanted and was billed for the full amount.  How do I get a refund?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I was charged for music that I unknowingly purchase, and haven't downloaded. Can I be credited for that purchase?

    I was charged for music that I unknowingly purchase, and haven't downloaded. Can I be credited for that purchase?

    Click here and ask the iTunes Store staff for a refund.
    (115268)

  • Purchased albums, some songs did not download, although i was billed for them.

    I recently purchased 2 albums on iTunes, although I was billed for them, 3 songs did not download, they are not in the 'to be downloaded' screen either.  At first they did show up in my Purchase file, however, there was a large black dot by them and they were grayed out.  Is there anyway to restore them or do I have to call support? I tried reporting it, but it wouldn't do anything.

    Hi MMRV,
    Thanks for using Apple Support Communities.  You can redownload previous purchases by following this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers,
    - Ari

  • Upon notification that a pre-ordered book was ready for download by clicking on a link, the book failed to download. The link sent me back to the store. How can I activate the download?

    I pre-ordered a book. I was notified it was ready for download. When I clicked on the link to download it failed to download. Instead, it took me to the store.
    How do I get my pre-ordered book without paying twice?

    Hello Jonagolds
    Your purchase should show up as something that you could download again. Check out the article below on how to do that across all devices and in iTunes. If that is not the case and you do not see it, then report the issue to the iTunes Store for further assistance.
    Download past purchases
    http://support.apple.com/kb/HT2519
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • Billed for an app I didn't download - does this happen a lot?

    Hi
    I just got an email invoice stating I'd been billed for an app called iconize. I never heard of it and never downloaded it.
    It's not a huge amount of money but it is still stealing in my oppinion.
    I checked out the app and it looks well dodgy. There are loads of 5 star reviews, all posted on the same day and written mostly in very bad English, even where the persons name appears to be English.
    I'm wondering... Is this a common occurrence and how is it even possible?
    I checked my phone and both my iPads, just in case I'd accidentally installed it and it's not on any of them.
    Not impressed with the Apple support page either as it completely fails to validate my phone numbers. This is the first time since I started buying Apple kit (10+ years) that I needed to contact their support, and it's hard to believe the same company that produces such excellent hardware and software has such a rubbish support page. Looks like they out-sourced it to the Muppetts
    Mark

    I notice that the price of the app I was billed for is much less than the price it is being sold at. I wonder if I bought this app years ago, deleted and forgot all about it, and then got billed for it again??
    I got an email from Apple saying I'd get a refund...

  • Will i get billed for downloading free apps

    Will I get billed for downloading free apps?

    So if i were to download facebook messenger on my phone using wifi, it wouldnt cost...but what if i were to use fb messenger when wifi wasnt on, would that count against my data plan?

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