HT204088 unauthorized in app purchases refund

How do I get refunded for unauthorized in app purchases made by my grandson? I received an email telling me i was probably eligible but cannot navigate to where I fill out the forms to request the refund.

Refunds from the App Store or iTunes Store
(Note that I am affiliated with this site, and it contains a donate button).

Similar Messages

  • HT204396 how do I submit a refund request for unauthorized in-app purchase?

    How do a submit a refund request for unauthorized in-app purchase?

    If you didn't make the purchase, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1933 I have Unauthorized In-App Purchases that i would like refunded,

    I have Unauthorized In-App Purchases that I would like refunded. I followed the instruction and it does not work. I need someone to contract me.
    Thank you, Paul

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you didn't make the purchases, and nobody else has access to your account or devices and made them, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1933 how do i request a refund for unauthorized in-app purchases?

    I would like to get a refund for unauthorized in-app purchases on my account.  when i follow the instructions for reporting a problem and click on report a problem itunes takes me to its how to report an issue page which doesn't give any instructions for reporting in-app purchase problems.  does anyone know how to get a refund for unauthorized in-app purchases?
    thanks.

    Contact the developer of the app.

  • What the number to call for unauthorized IN APP purchases?

    Does anyone know the number to call for "unauthorized" in app purchases?  Freq asked questions don't answers my purchases questions.

    Hi mbabecake,
    Happy Holidays!  The iTunes Store support is web based.  The resources below will explain how to review your purchase history and report any issues.  Click on the link below to get in touch with the iTunes Store Support team.
    See your purchase history in the iTunes Store - Apple Support
    http://support.apple.com/en-us/ht2727
    Report a problem or request a refund for a purchase made within the last 90 days.
    See your purchase history
    Click to open your account in iTunes.
    Sign in with your Apple ID. iTunes will open to your purchase history, and you'll see the items you purchased.
    Alternatively, you can:
    Open iTunes.
    Click iTunes Store.
    Click Sign In.
    Enter your Apple ID and password.
    Click your Apple ID and select Account from the drop-down menu.
    Next to Purchase History, click See All.
    It might take a moment for your Purchase History to appear.
    To see the details for a purchase, click the arrow to the left of the order date. Your most recent purchases are first.
    You'll see the date, time, and web order number in the top-right corner. If you don't recognize a purchase, see if it's one of these types of charges.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
    You can use your email receipt to report a problem. If you use Family Sharing and you have an problem with a shared item, ask the family member that bought the item to report the problem using the steps below.
    To report a problem with an item you bought, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the item you're having a problem with.
    Enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having a problem with.
    Select your problem from the Choose Problem menu.
    Follow the onscreen instructions. You might be asked to describe the problem in a text field.
    Click Submit and we'll review your problem.
    I hope this information helps ...
    - Judy

  • HT204088 How to obtain an app purchase refund from the iTunes Store?

    I paid for an app which provides additional templates for Pages for iPad including envelopes of various sizes.  When I downloaded and opened the app I found all the envelope templates were for U.S. standard sizes.  As I live in England and use European standard envelopes, this was useless to me.  The developer confirmed they did not cover European sizes and that this was not stated on his app site, and suggested I apply for a refund from the iTunes Store.  I did this via the 'report a problem' facility but the instant response was that they had noted the problem but suggested contacting the developer, which, of course, I had already done so.  As I'd reported on this app purchase, I found I could not go further on the iTunes Store site.
    If anyone can tell me how to reapply for a refund I'd be grateful.

    Take a look at this link, http://mac-how-to.wonderhowto.com/how-to/get-refund-from-apple-itunes-mac-app-st ore-0139238/

  • HT4009 How to obtain refund for unauthorized in-app purchase in Real Racing 3 game

    Recently my 6 year old son was playing Real racing 3 game, he has without our knowledge clicked "Buy" on few options and I have been billed Rs.16610 on my credit card.  He was not prompted for any password when he clicked buy option. 
    As soon as we received alert on these transactions, we blocked the credit card and also removed the card from the itunes account to avoid such mistakes in future.
    We need help to find how to obtain refund for this transactions made without proper consent.
    Thanks

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off, and you should also have a Require Password setting on the Resrictions screen which you can set to 'Immediately' (the default is a 15 minute perid during which it doesn't need re-entering).

  • In-app purchase - refund

    I represent a company Meetville.com. We have an application with the function of in-app purchase to buy content within the application. I have a question: how can our users cancel recurring payments in the application and how can we make a refund to them if such necessity arises?

    You're the developers of the app aren't you?  If so, leverage your developer support resources and find out. It's doubtful anyone here would know as these are just user to user forums.

  • In app purchase refund made by child?

    My six year old son today made an in app purchase of £69.99. Does anyone know if I can or how to ask for a refund? Didn't know he knew my password!

    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again, you should be able to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off', and (depending upon what iOS version that you have on your iPad) you might also be able to set 'Require Password' to 'Immediately' on the Restrictions (the default is a 15 minute period during which it doesn't need to be re-entered)

  • How to make in app purchase refund?!

    I make a in app purchase,after that i found that i dint receive any things from the game.But itunes purchase history show i already bought and it also charge money from my bank card.Tell me i can i make a refund ?

    https://sites.google.com/site/appleclubfhs/support/advice-and-articles/app-store -refunds

  • In App Purchased Refund

    Last few month, i have make in app purchase , all total amount is around 2500 euro in a online game , but recently i reliazed that , the online game is hiding or locking some item in the game , so even how much u spend u can't get the item . And the game is online based , and cause lag all the time , even the app is not stable cashing all the time too . Many of player is complainted too . Is it possible to get refund full amount or even not full amount ? I fine with the develop if they wanna close or cancel my game user ID for processe the refunding . Anyone can answer my question ?

    We are not psychic... You don't tell us what country's store you are using or even what the app is...
    Go to the App store in iTunes. Find the page for the app, and click the link for the developers web site.

  • HT4009 unauthorized in-app purchase

    I received a receipt from iTunes with 3 unauthorized charges:
    Item
    Seller
    Type
    Unit Price
    Candy Crush Saga ®, Extra Moves
    Report a Problem
    King.com Limited
    In-App Purchase
    $0.99
    Candy Crush Saga ®, Extra Moves
    Report a Problem
    King.com Limited
    In-App Purchase
    $0.99
    Candy Crush Saga ®, Extra Moves
    Report a Problem
    King.com Limited
    In-App Purchase
    $0.99
    Subtotal:
    $2.97
    Tax:
    $0.00
    Order Total:
    $2.97
    Please retain for your records.
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple Inc.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
    I did not click on anything requesting extra moves. I have done so in the past, and paid as expected.
    These charges are bogus. Can anyone tell me what to do? Clicking on the link "Report a Problem" doesn't seem to lead me to anything in which I  can report the problem!

    Do you have that app and does anybody else have access to your phone to play it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 In-app purchase refund from Apple?

    I made In-app purchase (replenishable) and app subsequently crashed and my purchased credits were lost. The 3rd party app support from Gameloft told me to get a refund from Apple. How do I get a refund from Apple?

    There is no specifc form, per se. You're just being instructed to contact the iTunes Store. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report your issue to the iTunes Store and request a refund.
    Regards.

  • Unintentional/unauthorized In-App Purchase by a minor

    How do I get in touch with someone to talk to them abbout refunds for the In-app purchased while my 6 year old grandson was playing games. I need to able to talk to someone

    Click here and ask the iTunes Store staff for a refund.
    (104194)

  • HT1689 unauthorized in app purchase

    Hi, my daughter, who has only 4 year old,  have bought in app "set of 625000 coins" in the "Star Girl" App
       That is my first ipad and is my daughter who are using it. I didn't know about in app purchase. Now I have restrict in app purchase.
         In app purchase (compra integrada) data 16/01/2013 Pedido MHFS1HNQM0 Fatura 141045470770
        Please I ask you, beg you, for cancel that 99,99 dolar purchase.
          thanks
          Leandro Martuscelii

    These are user-to-user forums, you are not talking to Apple here.
    All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    As well as turning off in-app purchases, depending upon what version of iOS that you have on your iPad,you may also have a Require Password setting on the Restrictions screen which you can set to 'Immediately'.

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