HT3702 I was double billed for something I only received one of.

I tried to buy something through the iTunes app store within a game I play (Sims Freeplay) and I was charged twice. I only received (and wanted) one of this item, and am very frustrated trying to resolve the issue. I don't know how to fix it, aside from calling my bank to dispute the charges. I hate to do that, but since there seems to be no phone number or way to contact a human at Apple regarding iTunes issues, I'm at a loss. I found one phone number, but its answered by a machine and when you say the problem is iTunes related, it just refers you back to the website before hanging up on you...
Does anyone know a beter solution than disputing the charge via my bank?

http://www.apple.com/support/contact/
There is no phone number,  Itunes has no telephone support

Similar Messages

  • I was double billed for the samer app how doI get credit

    I was double billed for the same APP How do I get credit for the second purchase?

    The necessary links/menus you need to navigate to after clicking the Report a Problem link can be a little tricky to find. See
    Refunds from the App Store or iTunes Store
    Hopr it works out for you (:

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    case# 0214678362
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    You are now chatting with Vikram V.
    Vikram V: Hello! Welcome to Adobe Customer Service.
    Vikram V: Hi Mark
    Vikram V: Please allow me a moment while I review your issue.
    mark: I don't have much time left.. your guys chat service is terrible.. .it didn't give me any notice of how long I might be waiting for a response, or where I was in queue, or anything. I was starting to think you guys were closed. This is very frustrating.
    Vikram V: I understand your frustration, I'm sorry for the inconvenience caused to you.
    Vikram V: I am sorry to inform you that the applications are down currently hence we are unable to check the information, I request you to please contact us back after few hours so that we will be able to assist you better.
    Vikram V: We are sorry but Adobe.com and related services are experiencing system maintenance. Our apologies for the inconvenience and request you to check  back after 6-7 hours as our IT/Web team is working on this.
    mark: holy crap... are you freaking kidding me?
    mark: No - that's not acceptable. I want a supervisor or manager to own this and contact me back within 48 hours letting me know that the double charge has been adjusted. You guys are thieves. this is ridiculous
    mark: I have to go, but I will expect a call back on Monday with confirmation of credit, from a Supervisor or Manager.
    Yeah.. .that's world-class customer service.  No notice of how long it will take for someone to assist me, or anything.  I would expect better service from a company like Adobe.

    Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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