HT5312 I forgot my security question answers. How do I send an email to my rescue email to get new questions or the answers?
I want to buy music but it asked me for my security questions answers and I do not remember them. I want to send an email to my rescue email but i don't know how.
http://support.apple.com/kb/HT5312
If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466, and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
HTH
Similar Messages
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Hello,
I forgot my security answer fro the security questions. I want to reset it and get new one, but therer is no sign: "Send reset info email to ...".
How can I do?
Thanks in advance
tolia9960Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(89599) -
I need help! I forgot my security ?'s! Any ideas? Thanks
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
how can i add a secure email address to my account if i don't know the answers to my security questions?
I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!
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I forgot my security questions answers... How can I reset them? I cannot see "send an email to your rescue email address to reset your security questions and answers"
Call AppleCare & ask to talk to "Account security".
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Hi I can't remember the answer to my security questions and I don't think I set up a rescue email adders when opening my account can you please tell me how I can gain access to my account
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90530) -
Hello i need help , i changed my iphone 4 for a the new iphone 5s but now i forgot my 2 question passeword how do i send it toy email??
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96944) -
HELP! I forgot my security questions and it want so send an email to my " rescue email" but it's not my email! How do I change the "rescue email" to my email?
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.
you will want to call apple and if they can verify your account then they can reset the questions
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i forgot my security questions and i can't find ( send an email to your rescue email address to reset your security questions and answers. ) i might not set up a rescue mail now i can't make any purchases
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
HT5312 i forgot my security answer
first time to buy from itunes,then before i can buy,the security question need to anwser,but i forgot my security answer.what would i do?
From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions. (
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
My answer lose. I want reset security questions answerIf you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
send an email to your rescue email to reset your security questions. i cant find it it is not showen
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If that option doesn't appear or work, only Apple itself can reset the questions.
(90916) -
Ok I forgot my Apple ID questions I went to try to change them but my rescue email is wrong how can I fix this???
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107400) -
hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?
Hi Roy,
Contact iTunes support:
https://getsupport.apple.com/GetproductgroupList.action
Select your country, complete the prompts.
Or you can contact them by email:
https://ssl.apple.com/emea/support/itunes/contact.html
They usually will get back to you via your regular email within 24 hours.
Cheers,
GB
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