HT5312 I have not received an email to either of my email addresses reset my secuity questions.  What do I do now or should I call a store?

I have not received a rescue email at either of my email addresses.  Is there a contact number to receive help with this issue?

If it hasn't arrived after a few hours and isn't in a spam filter, click here, find your country's number, and ask for the Account Security team.
(86505)

Similar Messages

  • HT5312 I'm not getting an email to reset my security question what do I do ?

    I have forgotten my security question and have clicked on the link to send an email to reset my security questions and I'm on getting the email, what should I do ?

    If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96899)

  • I forgot my answers to my security questions and I have not received the email to reset my answers

    I check my email and yet no email has been sent and I know I'm using the same email as my Apple ID.

    The reset email will be sent to your rescue email account, that won't (can't) be the same as the primary email address (or any other address) on your account.
    If you aren't receiving it to your rescue email aaccount (or you don't know what it is), then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 i have not got rescue email address and also I forgot my security quistion. Please Help

    Please give the direction?

    You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Why am I not receiving an email to reset my security questions?

    I need to recover my security questions because I forgot them and I want to make store purchases, but they require me to answer my security questions. I've tried sending myself multiple resets for my security questions, but apple won't send me a single email. Alot of other people has had this problem too. What do I do?

    Either they got caught in a spam filter, or they're being sent to an address other than the one you're checking, or there's a problem on Apple's servers. If you can't find them, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (101253)

  • HT5312 I sent an email to reset my security questions and I have not received any emails?

    I have sent myself an email through iTunes to reset my security questions and I have not received any emails..help?!

    Check your junk mail folder just in case.

  • I am trying to reset my security questions, but I have not received the email with instructions. What is the problem?

    I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
    I do not know what the problem is and I am asking for any resolutions. Please and thank you!

    Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

  • I forgot my sercutity questions answers and have not received the email with instructions.

    I Have forgotten my sercutity question answers and have not received the email with instructions. 

    Unless it’s in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (121954)

  • Signed up for Ps+LR. Have not received an email with my serial number yet.

    Good afternoon . I signed the package from Adobe CC photography ( photoshop ) , have received the email confirming payment but have not received the email with the serial number . I can not use photoshop . what do I do ? Help !!!

    There is no serial number. The software is activated via your Adobe ID.
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  • HT1933 My daughter downloaded a bunch of apps and I need to know how to get them reveresed.  I have not received any email receipts, but they did show up on my bank statement.  This happened within the last few hours.

    My daughter downloaded a bunch of apps and I need to know how to get them reversed.  I have not received any email receipts, but the charges have shown up on my bank account.  This has all happened within the last couple of hours.  I have tried numerous times to "report a problem" but am not having any success.  Keeps redirecting me to support.  I need help trying to get a hold of someone.  I know that there has been a settlement recently about this situation.

    Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
    How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
    iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
    Children should not have access to your iTunes account password.
    You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody.  iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918

  • I applied for the uptodate program to update to the mountain lion os x, but i have not received any email or response. what do i do?

    I have applied for the free up-to-date program for the mountain lion os x upgrade. I received a tracking number too. How do I use this number to find out the status of my request? I have not received any email since the past 24 hours of my applicaiton.

    It's hard to give accurate advise without knowing exactly which iMac model you have?
    However, beware that your iMac must meet both Processor and RAM requirements.
    OS X Lion - Technical Specifications
    General requirements
    Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
    2GB of memory
    OS X v10.6.6 or later (v10.6.8 recommended)
    7GB of available space
    Some features require an Apple ID; terms apply.
    Some features require a compatible Internet service provider; fees may apply.
    Also note that while 2GB of RAM is the minimum requirment, you will be much happier with 4 GB or more.
    RAM is a user upgrade, see >  iMac: How to remove or install memory
    Plus some great third party RAM suppliers are OWC (macsales) and Crucial
    Upgrade Apple iMac Memory & more – Easy Guide, Free Installation Videos.
    Crucial Memory Upgrades for Macs - Apple Memory

  • HT5312 When I submit to reset my security questions, I do not receive an email to reset them, What can I do to reset them?

    When I submit to reset my security questions, I do not receive an email to reset them, What can I do to reset them?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101773)

  • HT5312 I cannot receive an email to reset my security questions

    Hi
    I have tried many times to ask for sending an email to reset my security questions from last night till now.
    But I still have not received an email about how to reset my security questions.
    I am sure that my rescue email is correct.
    What can I do now?????
    Please help me!!
    Thank you!!!

    http://support.apple.com/kb/HT5312
    If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466, and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    HTH

  • Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me please???

    Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me

    Are you able to receive any mail at all? If not, make sure that all of your information for mail is accurate in settings again. if you still have nothing, go to your email through safari. (example: www.yahoo.com) If you do not see the emails here either, it is a problem with the password reset server not your mail app.

  • I'm trying to reset my iCloud password but I am not receiving the email to my Gmail account. What do I do?

    I'm trying to reset my iCloud password but I am not receiving the email to my Gmail account. What do I do?

    Make sure you check the spam/junk folder as well as the inbox.  If it isn't there, contact the Apple account security team for your country and for assistance: Apple ID: Contacting Apple for help with Apple ID account security.  If your country isn't listed, contact iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.

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