HT5487 Apple configurator using VPP

Hi,
Sorry if this is in the wrong section, there was no section to do with Apple Configurator or VPP at all.
I know that Apple Configurator was bought by Apple so I'm pretty sure it is ok to ask for support through this.
I have 1 dilema at the moment,
I have purchased 4 licenses for 3 different apps (4 of each to go to 4 devices).
And to import that list of codes that is on a spread sheet, in to Configurator, you must click on the 0 number, on the app in the app list, import the file, there ya go.
However... in order to get that app on your app list, you'd need to actually have downloaded the app on to the macbook.
So here is the question,
Doesn't that mean you'd need to download an extra of every single app, to put it on your macbook, which you'll never use, for the simple purpose of being able to deploy it to other devices?
I hope this has been clear, ill reply to any reponse this topic may get, as soon as possible, as long as it sends me an email to tell me someone replied.
Thank you in advance for any and all help.
Conor

hope this helps...per Apple support doc
"If you do not already have a copy of the app on your computer, use the first redemption code in your spreadsheet to purchase it in iTunes. After using this code, re-download the spreadsheet and import it into Apple Configurator again. This allows Apple Configurator to automatically reassign this code to one of your devices."
http://support.apple.com/kb/ht5188
I have not yet tried this but I have been told by Apple engineers that it works...

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Owncloud install from Apple Configurator using VPP codes?

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I am trying to install the Owncloud app onto a suite of iPads using Apple Configurator. I go through the normal process of downloading the app on my macbook and then uploading the codes into Apple Configurator.
The first iPad will install the app but subsequent attempts to install on other iPads results in an error 38 "unable to redeem code with itunes store" followed by an error 0 "Click ok to confirm that you are over 17". Presumably the first app installs because I clicked ok in itunes when downloading the app so it thinks the first code I redeem is ok.
There is nowhere on the iPad or iTunes to click "ok" with the failing installs.
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hope this helps...per Apple support doc
"If you do not already have a copy of the app on your computer, use the first redemption code in your spreadsheet to purchase it in iTunes. After using this code, re-download the spreadsheet and import it into Apple Configurator again. This allows Apple Configurator to automatically reassign this code to one of your devices."
http://support.apple.com/kb/ht5188
I have not yet tried this but I have been told by Apple engineers that it works...

Using apple configurator and VPP purchases,

Can you purchase 20+ apps on computer using apple configurator, but use only 10 with this group and use the rest on another computer running the configurator? I assume you would have to download again, but unclear if you can after using with config app.

Yes, there are two ways to do this.
1) just download the same spreadsheet into Configurator on two different Macs. They can have the same Apple ID or different Apple IDs. As each one installs apps, it tries the redemption codes in the list and skips over ones that have already been used.
2) Make a copy of the spreadsheet, open both in Numbers or Excel, and delete the first ten codes in one and the second ten codes in the other. Then import each into each copy of Configurator.
Remember that you'll need to use one redemption code to buy the app in iTunes for each AppleID you use, on top of the codes you need for installing the apps on devices.

Apple Configurator using Incorrect name on lock screen.

We have been using apple configurator with pretty good sucess up unitll the 1.5 update that seems to have created an issue with the names it uses on the lock screens. This has caused some major confusion for our users to the point where we have had to stop using that feature. It seems to be using the name of the ipad that was used in the back up and not the name of the ipad itself. Before this we have had all of out ipads using the same backup and configurator would rename them correctly and use that name for the lock screen. Now it seems everytime the backup put on an ipad that ipad gets the name of the backed up ipad on the lock screen. The name in configurator itself and the name in the general > about is still correct however. It is only the name on the lock screen that has had this issue.

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Apple ID code and Pwd request - Apple Configurator and VPP codes

Hallo,
I have managed 20 iPad 2 (iOS 7.1.1), supervised, with Apple configurator.
Apple give me 4 spreadsheets with redemption code (free) for keynote, number imovie, pages.
I have downloaded these apps and pushed spreadsheets with redemption codes in Apple configurator. I have prepared and supervised devices, no error and no Apple ID or Password request. All seem ok .... but, when I try to run one of these apps, a windows with blanck Appla ID and password appears. If I try to put good Apple ID and password, window disapperas and app close, without error message.
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I read in web tha App Configurator must call Apple and Password if there are present app with redemption codes, but it call me nothing.
Bothing seems wrong, no error message !
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Marco

I think that you may have the answer already, contact iTunes Store Support. I see more users posting about purchasing problems with that game than I have ever seen with any other game or App since I have been participating here over two and a half years ago.
Email iTunes Store Support and seek their help.
https://expresslane.apple.com/Issues.action
If you really want to try something other than contacting support, try signing out of your ID, restart the iPad and sign into your ID again. Then try to update the information again. I do believe that you will have to contact iTunes Store Support in order to resolve this.

Apple configurator and VPP

I have got to stage below - i have 20 distribution codes imported but it wont let me tick the box for my VPP apps, only the free ones?
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Hi Lesli,
You could use an MDM solution like Meraki Systems Manager (free) http://www.meraki.com/products/systems-manager/ . Purchase VPP codes for your 1:1 teachers. Add the VPP codes to Meraki and distribute to teachers. That way the teachers wouldn't have to tie back to the AC computer. Meraki (and other MDMs) can do things wirelessly.
You could also email VPP codes to the teachers and have them redeem the codes with their own Apple IDs.
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~Joe

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From http://images.apple.com/business/docs/vpp_business_guide.pdf
(underline is mine)
"... Whether you’re purchasing apps for iPhone, iPad, or iPod touch, the Volume Purchase Program offers a simple and efficient method to purchase iOS apps from the App Store in volume for distribution within your organization."

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Hi, i was wondering how can we deploy (if possible) the apps we buy from a account apple VPP on a macbook pro? not on ipad or itouch, just on a macbook pro.
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From http://images.apple.com/business/docs/vpp_business_guide.pdf
(underline is mine)
"... Whether you’re purchasing apps for iPhone, iPad, or iPod touch, the Volume Purchase Program offers a simple and efficient method to purchase iOS apps from the App Store in volume for distribution within your organization."

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Hello,
I am using Apple Configurator to install free apps to 38 iPads for use in a primary school in Australia. The VPP is not available in Australia (as of writing), and I wish to distribute apps that we purchase to the iPads. Can Apple Configurator be used to do that? If not, what is the recommended approach? If just some of the iPads were to access the iTunes account to purchase apps outside of using the Configurator program, would the paid apps remain on the iPads when reconnected to the MacBook originally used to install free apps to the iPad?
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The database in which Apple Configurator records the use of redemption codes is your only record of the valid use of those codes. Be sure to maintain a backup of the Mac on which you use Apple Configurator.
If you lose the Apple Configurator database, your users will retain rights to use the apps already installed on devices, and you can reimport any spreadsheets to install additional apps on devices using unredeemed codes. But if an app is deleted from a device after you lose the database, Apple Configurator will be unable to determine the device’s rights to that app, and you will need to redeem another code in order to reinstall the app.
http://support.apple.com/kb/HT5188

Used Apple Configurator to install free MDM app on unsupervised device - How will it update?

In hopes of cutting down deployment time, I am testing Apple Configurator to pre-install our MDM app (Worx Home by Citrix) on the iPhone/iPad. The devices will be unsupervised. I've searched through the documentation and can't find an answer to this question/scenario:
So I installed this App using my MacBook/Apple Configurator using my own Apple ID. What happens when the Worx Home app is updated and the end-user goes to update it? Will they be prompted for my Apple ID password?
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to the ipads. ?????

Hi leboss,
Thanks for using Apple Support Communities!
You might find the information in this article helpful:
Apple Configurator: Using Volume Purchase Program (VPP) Redemption Codes
http://support.apple.com/kb/ht5188
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Authorize iTunes
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Hi, I’m new to using Apple Configurator and VPP licensing for setting up iPads for our business. In a nut shell I had several free apps and a couple VPP apps imported and deployed to several iPads with no problems. Everything seemed to be working great until I went to import some additional apps from my iTunes folder and accidently re-imported the entire folder. Once the entire folder was import “overriding all the existing apps and VPP apps” I could no longer re-deploy any of the VPP apps to the iPads –I am getting an “app not authorized” error for only the VPP apps. I then tried to remove and re-import all the apps, re-import the VPP licenses, check-in and check-out the iPads, deleted and re-downloaded apps under iTunes, etc. (just about every troubleshooting combination) with no luck.
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The database in which Apple Configurator records the use of redemption codes is your only record of the valid use of those codes. Be sure to maintain a backup of the Mac on which you use Apple Configurator.
If you lose the Apple Configurator database, your users will retain rights to use the apps already installed on devices, and you can reimport any spreadsheets to install additional apps on devices using unredeemed codes. But if an app is deleted from a device after you lose the database, Apple Configurator will be unable to determine the device’s rights to that app, and you will need to redeem another code in order to reinstall the app.
http://support.apple.com/kb/HT5188

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I now find the supervised ipads do not allow the pupils to download photos or movies etc. Any suggestions would be great please.

I have set up our school ipads to be supervised by Apple Configurator and am using VPP to buy apps. I did this initially as our school internet connection was stopping us from being able to update the IOS and our County was offering a managed system, Lightspeed, which took control of every device in school which proved very expensive. I now find the supervised ipads do not allow the pupils to download photos or movies etc. As we frequently use the ipads as cameras this is causing us a problem. We have a school imac that I use to keep the devices updated with Apple Configurator (not connected to our network), and this doesn't seem to offer any solution to download them either. I was told there was a setting in Apple Configurator to allow other computers to download from supervised devices, but I can't see it anywhere. I am very new to this so any advice or help would be greatly appreciated please.

I assume you are wanting to take the photos and movies off the iPads?
Connect the iPad to a Apple computer. Open "Image Capture". Any photos or video can me imported to the desktop or other location on your computer.
I had this same problem last year and as we have no wifi I asked lots of people at Apple what I could do - no one provided this answer (a little unbelievable!). If you have wifi using something like dropbox would be an easier solution.
Hope this helps

HT5487 So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "inte

So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "internet error". My Internet connection is fine with the Mac-book. It shows the iPad is listed under the Prepare logo up top as 1 but under supervise none are shown. Although it does show itself in iTunes. Also the profile I created is fresh and has no errors. We have tryed nearly everything I cna think of and online forums are not giving us to much info on this error.

A wag at this. A port issue?
"Apple Push Notification network setup
When MDM servers and iOS devices are behind a firewall, some network configuration may need to take place in order for the MDM service to function properly. To send notifications from an MDM server to Apple Push Notification service, TCP port 2195 needs to be open. To reach the feedback service, TCP port 2196 will need to be open as well. For devices connecting to the push service over Wi-Fi, TCP port 5223 should
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http://www.google.com/url?sa=t&rct=j&q=ports%20ios%20configure%20ipad&source=web &cd=1&ved=0CC0QFjAA&url=http%3A%2F%2Fimages.apple.com%2Fipad%2Fbusiness%2Fdocs%2 FiOS_MDM.pdf&ei=5lXGUPCcJMXx0gH2wYG4BA&usg=AFQjCNFzINvs7ktT-6o6Q_l4Qk2HkpjtCA&ca d=rja
google: ports ios configure ipad
Try it on your home network where there isn't a lot of 'controls' -- network filtering , firewalls, etc.
Robert

How can I distribute the free version of Numbers, Keynote, and Pages using Apple Configurator

I am trying to use Apple Configurator to mamnge a set of classroom iPads. I have figured out how to purchase apps via the VPP account and distribute them, but I can't figure out how to distribute the free versions of Pages, Numbers, and Keynote. When I try downloading these apps on the Mac running Configurator, they show up as a paid version. Currently, I have to disable the option in Configurator that removes non-mamanged apps and then install the apps manually on each iPad. Does anyone have a better option than this. My hope was to be able to completely manage the iPads by simply pugging them into the Mac.

The apps is not only for iPhone 5c and 5s. its for all apple products that are purchased with iOS 7. I don't believe if you already have the product then update it to iOS 7 that the apps will be free. I believe that you have to purchase the product on or after the 18th since iOS 7 will already be on the products.
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HT5487 Apple configurator using VPP

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