I am trying to connect my new ipad to my officejet pro 8500a plus. not recognized by the ipad.
iPad message: No AirPrint printers found.
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Rfe, make sure bluetooth is disable when you try and use airprint. Bluetooth has been known to interfere with AirPrint. Next download the latest HP Product Updates:
On the product control panel, touch the Right Arrow ( ) to display the second navigation screen.
Touch Setup ( ), and then touch the Down Arrow ( ) to display the Web Services Setup Menu.
Touch Web Services Setup .
Touch the Down Arrow ( ) to select Product Updates .
Touch Check for Product Updates
Also be sure that your printer is connected to the wireless network. you can print out a network configuration page by:
On the HP product control panel, touch the Right Arrow icon ( ), and then touch Network .
Touch Wireless , and then touch Wireless Network Test . The HP product prints a network configuration page.
Just make sure "Status" stated "Connected." Hope this helps!
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP. -
HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??
Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution" -
HP Officejet pro 8500A plus can not print from ethernet connect computer
Setup:
HP Officjet Pro 8500A Plus connected to a netgear wireless router using wired ethernet.
Desktop with windows7 connected to the same netgear wireless router using wired ethernet.
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Can not print from the Windows7 PC which is connected to router over wired Ethernet. Printer is connected to the same router using wired Ethernet. Other notebook connected to the router over wireless prints.
Windows7 device & Printerhows printer is ok.
Once a job is sent to printer, show status printing for a while after the status will show error.
Now the status shows error
HP Print and Scan doctors shows printer ok.
But if you try to print the test page, unable to communicate to printer error comes.
Tool box can read all information about the printerPlease reload the drivers and software on the Win7 PC. Reconfigure and try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
New (bought last year) Officejet Pro 8600 Plus and I can't get the ADF working.
9 month old Officejet Pro 8600 [CC78E4]
Product Number: CM750A-64001
Serial Number: CN1CD1K1CV
ADF used rarely and on the occasions I have tried it it always gives me this problem - even for a copy as opposed to a scan
ADF not working on 5 page document
Tried using 1 page
always get "Reload original in the automatic document feeder (ADF) and try again@
either from the front panel or from the HP scan utility on my PC.
I have been through the process recommended on your support pages for resetting the printer (remove power cord)
Please HP experts come to the rescue!Hi - You can find the different UK numbers at this location:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
The good news, as you mentioned is if it is less than a year old, it will be taken care of under warranty at no charge to you.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee. -
I have a Hp Officejet Pro 8500A plus. Installed a wifi ampl, cannnot connect my pc tot the printer
Since I installed a wifi amplifier in my house my laptop can not connect to the printer anymore, even though it says it is connected, when I start to print it says it is not connected.
I tried a lot. Shutting down the printer, put the driver of the printer again on my laptop etc.
Any suggestionsHey there @dapperedottie , welcome to the forums
I read your post about how your wifi amplifier is not allowing you to connect the printer. I have a video about extending wireless network range that might help.
Here's the video:
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP OfficeJet Pro 8500A Plus "unable to connect to the server"
I have had this printer for a couple years and now it is saying it is unable to connect to the server. The light under the wifi symbol is not lit up and nothing happens when I press that button.
I have restarted the printer, reinstalled the driver, restarted the router ... to no avail.
The router is working properly as my 2 computers are both working.Hi bhappie,
Welcome to the HP Support forums. I gather that you are unable to connect your Officejet 8500A plus printer to your wireless network.
This printer can be connected by an ethernet cable or connected to your wireless network but cannot support both simultaneously as referenced in the document The Printer Does Not Support Ethernet (Wired) and Wireless Network Connections at the Same Time. To setup the wireless feature you will need to unplug the ethernet cable.
Your wireless printer can be easily connected to your wireless network from the front panel of your printer. If you are unsure how to do this the instructions can be found in your User Guide on page 219 in the section titled “To set up a wireless communication using the Wireless Setup Wizard”.
Now that the printer has a wireless connection, any computer that uses the printer, will need to have the connection method updated. The instructions on how to do this can also be found in your User Guide on page 221 in the section titled “Change the connection method”. There is a sub-section dedicated to Windows operating systems and one dedicated to Mac operating systems.
Regards,
Happytohelp01
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I work on behalf of HP -
OfficeJet Pro 8500A suddenly not recog'd by network. Ran DX. Test says connected. Now?cc=us
After several months and this mornng, working fine, the Office Jet Pro 8500A suddently stopped being recognized by network, which is otherwise working fine. The test report says it's connected. Have run basic and advance diagnostics and troubleshooter, to no avail. Guidance?
Unfortunately, the installation software for OfficeJet printers is incapable of 'finding' the printer on a peer-to-peer network, if:
- there isn't a DHCP server;
- if assignment of IP addresses for network devices is performed manualy, or
- if your peer-to-peer network's NetBIOS Group / Workgroup name is anything other than "MSHOME"
This last item appears to be a hard-wired configuration on every HP OfficeJet.
To provide even more frustration, HP provides a "Update IP Address" tool.
However, even though its printer can be 'pinged', and command line utilities (below) clearly show the printer existing on the network, the printer cannot be "located" by this tool, as HP's hard-wired NetBIOS Group / Workgroup name does not match the Workgroup name our firm uses.
Having a manufacturer decree that users must change the configuration of every device on their network to accommodate use of its product is unacceptable.
This is a relatively easy fix, HP. -
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Open iPhoto. In the menu bar, go to iPhoto / Preferences / General.
Make this selection:
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If you tried other good cables then it appears that you have an iPod problem and an appointmnent at the Genius Bar of an Apple store is in order.
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HP Officejet Pro 8500A Plus Printer will connect to apps but will not connect to EPrint
OS MAC 10.6.8 Snow Leopard. I am using a wireless connection, no USB, and everything worked fine at one time. Recently, all remote printing, including Airprint stopped connecting. I am unable to access anything on the HP website via the printer except for the Apps. My network is working fine and I have done all the troubleshooting steps recommended throughout the Help system with the exception of returning the printer to factory defaults. Unfortunately, I removed the printer from my ePrint account and have now lost access to my printer e-mail/claiming code. Thus, I can do no troubleshooting via the HP website. I have tried using the original code the printer came with and the e-mail I changed the printer to after installing it and neither works. I have a bad feeling I will not be able to use the ePrint features any longer with this printer and with my warrantee expired, I will be thoroughly po'ed about this.
Hello lynnmilicevic,
First I want to reassure you by letting you know that the web services support has no expiration. Next I want to address the issue with ePrint. You will not have to take the printer completely back to factory settings, but you will have to disable and re-enable the printer's web services. You can remove the web services by going to the setup menu, select the web services setup, select restore factory defaults ( note, this only restores web services to the factory defaults, everything else, i.e. wireless, fax, ect., will still have the settings that you have created), and select yes. You will get a message saying that the web services have been reset. Now go back to the setup menu, select web services, and follow the prompts to re-enable web services. Once you have the web services enabled again, you will have to go the eprintcenter.com, log in, and add the printer to the account again. A very unfortionate part of this is that you will not be able to get the same custom e-mail for your printer. The original custom e-mail will be locked for about 6 months. If this does not help, let me know and I will see what can be done.
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Officejet Pro 8600 Plus not connecting
My printer has stopped connecting to my computer. When I click on the control panel on the printer for wireless connection, it tells me that the wireless connection has been disabled and I should contact the printer's administrator. I am the only user of the printer, so this is not an answer. I have spent hours trying to get this printer to connect to my MacBookPro, and it won't recognize the printer even with a cable. And the printer driver seems not to have been updated for over two years (a link to an alleged more current version leads to a dead web page). I have run the HP wireless setup software on my Mac repeatedly but it fails to connect to the printer.
Hello @JeanneS1 ,
Welcome to the HP forums.
I understand that you are haveing a problem connecting to your 8600 Plus over the wireless network.
I would like to help.
I would doubble check the wireless on the printer.
Touch the wireless icon, if it has an IP address Type it inot safari and try to reach the EWS.
If it does not have an IP, or says no link, go into the setup menu.
Then go into the Network sub menu and select the wireless setup wizard.
If the printer has an IP address and you can't reach the Embedded Web Server (EWS), I would power off the printer.
Then unplug the power to your router of one minute. Plug the power back into the router and turn the printer back on.
When the blue wireless light on the printer stops blinking try to connect the printer again.
If the newtork connection is fine, I would uninstall the HP software again.
Then I would verify and repair the disk permissions.
Once that is done, check for Apple updates.
Restart/reboot the Mac.
Install the HP software again.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet Pro 8500A plus.Continue to get "replace cartridge" message, altho I installed 2 new
I have twice replaced the M Magenta cartridge; yes, I used HP cartridges. I continue to get the replace....cannot print error message.
Each time, it would print one page (color or b&w print) and then message appears again. My printer is 3.5 years old, light use at home.Hello there! Welcome to the forums @JohnnieMerle ,
I read about the issue you are having with your ink cartridges and the Officejet 8500A plus. I would like to share my suggestion with you so you can troubleshoot the issue.
Click here to get started: 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!
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