I had a year subscription on CC, after 10 months, it's gone. Why?

On january 16 2014 I bought a license on CC. Know I want to download Adobe AE but I can only download the trial version because my license isn't valid anymore. Does someone knows a solution please?
Kind regards

Hi there
Please ensure that you sign in using the Adobe ID associated with your active subscription. The subscription associated with the ID you used to post on the forum doesn't have an active subscription.
Kind regards
Bev

Similar Messages

One year subscription stopped working after a month

I purchased the one-year student & teacher subscription and after exactly a month it said my subscription is over and that I had to download creative cloud, so I did that thinking it would work.. it didn't.. I then checked my e-mail and it said my creative cloud subscription got downgraded, so now I don't have to pay anymore, but if I don't pay, my software won't work (I paid €19,99/month i purchased my software when the discount was still running and i'd like to keep paying the 19,99 euros instead of the full price) I need help as soon as possible because I have exams and I need this software to make them! Please help me..

I have responded to you by email to resolve the issue. My email is [email protected]

HT204088 I was charged for a one year subscription just seconds after i agreed to purchase a 6 month subscription to Grindr and you can see they overlap please cancel the order for the one year subscription.

Tony I was charged twice for a product. I authorized one purchase for a 6 month subscription to Grindr and then I was also charged for a 1 year subscription please remove the one year subscription and refund my card... My bank said to go through apple to get the refund or it would be fraud and we would have to go through a long process. please help me out over 60$ is a lot of money for anyone ...
thanks
Anthony MAxcy
<Email Edited by Host>

We are fellow users here on these forums, you're not talking to iTunes Support - I've asked the hosts to remove your email address from your post's title (it's not a good idea to post personal info).
You can try the 'report a problem' page to contact iTunes Support (I'm not sure if app subscriptions show on there): http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have a year subscription that's current on monthly payments. Now when I go to launch apps, they all say "start 30 day trial"! What gives with that???

Why does my annual subscription now seem to be voided and I'm being told to start a new 30-day trial? I've already paid for access to apps that I now can't access without starting a new trial subscription! Can anyone please help me get the products/services I've paid for? Adobe Support is closed and they aren't answering Chat. Thanks.

I find that the issue was resolved after contacting Adobe support, please let us know if there are any further issue.
Regards
Rajshree

Outlook 2013 downloaded from 1 and 1 as part of an Exchange subscription requests activation after one month.

I have the following problem with 1&1: I had the Office 2010 pack with Outlook 2010 . When I subscribed to hosted Exchange with 1 and 1 and downloaded Outlook 2013 (32 bits since 64 bits is not compatible with Office 2010) it worked perfectly
well and replaced 2010.
Now a little bit less than one month after it asks me the activation.
1&1 support doesn't understand yet. They asked me to download again but it did not solve the issue.
Any idea

Hi,
Based on your description, you are not using Office downloaded from Microsoft? Could you please let me know from which site you downloaded Office?
I only suggest you download Microsoft Products from the official site. I don't recommend you use our products provided by any 3rd-parties.
Consider to purchase our products from Microsoft Store:
http://www.microsoftstore.com
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

One Year Subscription

Hi, I recently got skype premium, i opted for the 1 year subscription. Now, after 1 month, i've got a message saying my subscription will be canceled cause my credit card is out of date. But i already payed for the whole year, my subscription should be valid for that period. I should add that it was payed with an online temporary credit card that is only worth for 1 purchase. Thank you in advance for your help.

Hi,
So I signed on during business hours to try and reach Adobe. I've been sent back here. This is the only form of contact available to me.
Anymore advice?
I paid for a one-year subscription, but I got 11-months of service; I want a full 12-months!
I would also like to renew.
Kat

Got a refund after cancelled year subscription i h...

I had a year subscription for skype-out which i hardly used for tha last half year, and I didn't know it was automatically continued next year again. today I got an email said I bought another year subscription but I want to cancel this year's subscription.
According to the refund policy, I can get a refund within 15 days without using it, so I could got a refund.
I talked with a staff on a live chat, it was easy to get it.
I seached a bit to get there so I just wanted to tell people this solution! Because I even thought there is no customer service.
this pase shows how to request a refund.
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund

I Suggest that you contact Apple support.
Contact Apple for support and service - Apple Support
JIm

HT2966 Why does ical delete information on calendar after eight months? Why isn't data retained on calendar? (Apart from actually saving or backing up ical?)

Why does ical automatically delete information on calendar after eight months or so? Why doesn't data which has been inserted on calendar remain on the relevant dated calendar? (Apart from actually saving or backing up calendar).

How are your settings in iCal preferences set?
iCal-->Preferences-->Advanced-->Delete events __ days after they have passed.

HT202695 I was understanding that I had 3 years after my initial warranty to schedule 1 on 1 or genius bar appointments. paying $99.00 per year. I was informed that my subsription has expired ? I have been out of town, can I renew my subscription

I was understanding that I had 3 years after my initial warranty to schedule 1 on 1 or genius bar appointments. paying $99.00 per year. I was informed that my subsription has expired ? I have been out of town, can I renew my subscription for another term?

One to One can be purchased with your computer if you buy directly from Apple. The cost for one year is $99 renewable twice. Genius Bar appointments are scheduled at no cost to you. Genius Bar appointments are not as lengthy as the personal training appointments. Genius Bar is usually for diagnosis of a hardware failure or software issue. GB is not usually a tutorial session.
Hope that helps.

I paid for a one year subscription to the daily and after 6 days I was notified my subscription had expired. The Daily support does not respond. How can I resolve this?

I paid for a one year subscription to "the daily" and after 6 days I was notified my subscription had expired. The Daily support does not respond. How can I resolve this?

Hi there,
Your subscription was started on Mar 27, 2014 and ended on Mar 27, 2015. Since then no new renewal has happened.
If you have received a new code from your college then please visit https://creative.adobe.com/redeem to start your membership again.
^Ani

If I am buying single app adobe premier pro by annual prepaid plan,after the after the end of the year subscription would it be possible to use the program further without updating or I should pay each year?

If I am buying single app adobe premier pro by annual prepaid plan,after the after the end of the year subscription would it be possible to use the program further without updating or I should pay each year?

Thanks
2 бер. 2015 15:50, користувач "Peru Bob" <[email protected]> написав:
If I am buying single app adobe premier pro by annual prepaid
plan,after the after the end of the year subscription would it be possible
to use the program further without updating or I should pay each year?
created by Peru Bob <https://forums.adobe.com/people/Peru+Bob> in *Premiere
Pro* - View the full discussion
<https://forums.adobe.com/message/7243337#7243337>

I've had CC Student Subscription for over a year - - Over the last few months when I try to sign in, I get message saying "I've Signed Out". When I go to CS6, it says my trial is expired and I must purchase. Is there something I can do to stop this madnes

I've had CC Student Subscription for over a year - - Over the last few months when I try to sign in, I get message saying "I've Signed Out". When I go to CS6, it says my trial is expired and I must purchase. Is there something I can do to stop this madness?

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
And, just in case you ever have this problem...
BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

I still cannot login to Creative Cloud after 3 months. Your intervention had no effect. Please cancel my subscription, as already suggested by your technical expert. If I subsequently rejoin might that solve the problem?

I still cannot login to Creative Cloud after 3 months. Your intervention had no effect. Please cancel my subscription, as already suggested by your technical expert. If I subsequently rejoin might that solve the problem?

Oliverfauve I am sorry you have faced difficulty establishing a connection between the computer and our activation server. If you have already completed the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html then I would recommend working directly with our support team. If you have done so already can you please post the case number so that I can review the interaction?
If you would like to cancel your membership then please contact our support team directly at Contact Customer Care.

Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed? I had paid via Apple Store, with my iphone5s!

Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed? I had paid via Apple Store, with my iphone5s!

Dear Sara,
I was been asked to subscribe to the
service on my App after I
had subscribed already?
I have also try to log in to
Acrobat.com, but nothing came up after I clipped Sign in?
Regards,
James Chu
在 2014年5月12日，22:10，"Sara.Forsberg" <[email protected]> 写道：
Why I still can't transfer PDF doc to Excel or Word formats after I had purchased annual subscription as instructed? I had paid via Apple Store, with my iphone5s!
created by Sara.Forsberg in Adobe ExportPDF - View the full discussion
Hi cyberjames,
Do you get an error message when you try to export your file? Or, are you continually asked to subscribe when you try to convert a link? If it's the latter, it could be that you just haven't signed in to the app yet. Try this:
From the ExportPDF website, click Sign in at the upper-right corner, and log in to the service with your Adobe ID credentials. Now, when you click ExportPDF, you'll be prompted to select PDF files to export, instead of being asked to subscribe.
If you're receiving an error message when you try to log in, let us know what it is, and we can go from there.
Best,
Sara
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6375306#6375306
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Adobe ExportPDF by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Creative Cloud: If after the first years subscription runs out and we dont renew, do we lose the use of the software?

If after the first years subscription runs out and we dont renew, do we loose the use of the software

Short answer - yes.
If you want (or need) software that does not expire, your only choice is CS6.

I had a year subscription on CC, after 10 months, it's gone. Why?

Similar Messages

Maybe you are looking for