I have been charged for a charge I did not make?

I have a charge from Itunes that I dont think I charged??

First, try to log into your account and change your password right away. Next, visit the following article and search your purchase history to see if you can find the charge:
http://support.apple.com/kb/HT2727
If you don't see the charge anywhere on your account, email iTunes Store support and let them know there's a charge you don't recognize on your credit card. Give them the exact date and total, as they might still be able to locate the charge and help you out.
If you do find the charge on your account, double-check with your family members to make sure no one bought anything by mistake, then email iTunes with the order number of the charge so that they can look into it further.
Best of luck. These types of situations are never fun, and hopefully its just a misunderstanding.

Similar Messages

  • TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

    I have been billed for an item I did not want and did not intentionally purchase.
    How can I get this reversed?

    All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I just found charges and have a receipt for $10. I did not make this purchase. I'm tired of getting charged from you. whenever I do buy a fame and you have my account infi, I start getting charged for other things I diid not ourchase!

    Charges on ny account for purchases not made. I recently bought twi games and now I'm b we ing charged fir others I did not make!?

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you didn't make the purchases, and nobody else has access to your account or devices and made them, then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If they don't show on your account's purchase history then you may want to contact your card issuer.

  • TS3297 itunes have billed me for a purchase i did not make for items in my game 6 pound 5 pence

    won't allow me to download or update apps due to my card not having the funds in the account to pay for this charge that i did not make and i will nor be making as im not getting ripped off!!

    Try contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success.  Suggestions please.

    I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success.  Suggestions please.

    I cannot get any response for HELP!!

  • Purchased gift have been charged but recipient not received gifts even after resending

    Purchased gift cards and have been charged but recipient not received them despite resending t least 6 times

    They've checked the spam folder as well as the inbox on the email account that you sent them to ? If they aren't in spam either then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature.  It now only allows me three options and the style I have been using for the last year is not

    I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature.  It now only allows me three options and the style I have been using for the last year is not there.  How do I add additional options and get my preferred signature style back?

    Hi Amanda ,
    Which version of Acrobat are you using?
    Which signature style are you talking about?
    You can go ahead and try uninstalling and reinstalling it and see if that works for you .
    Use the cleaner tool to uninstall it .Here is the link.
    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    You can refer to the following link to re install it .
    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
    Regards
    Sukrit Dhingra

  • HT1933 I was charged 39.99 for a purchase I did not make.   How can I speak to someone about this.

    I was charged 39.99 on my credit card for a purchase I did not make.  Who can help me with this. 

    If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I have been charged for a transaction I did not make

    I have been charged for a transaction I never made not a big purchase but not me

    If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
    Regards.

  • I just received an email receipt from iTunes for a purchase I did not make $76.00. What do I do? Could it be phishing?

    I just received an email receipt from iTunes for a product I did not purchase. Is this a phishing scam? How can I find out if it was really purchased?

    The following describes how to see your purchase history: See your purchase history in the iTunes Store
    The following also has information: How iTunes Store charges might look on credit and debit card statements
    If the charge is not yours you may want to contact iTunes Support https://www.apple.com/support/itunes/contact/ and your credit card company.

  • I have purchase on my card that i did  not make. what should i do

    I have purchase on my credit card that I did not make. What should I do to get my money back.

    Contact iTunes Billing:
    http://www.apple.com/support/itunes/
    Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

  • HT4009 charged for an purchase I did not make

    I bought an extra life from the candy crush application but I also got charged for unlock sweet surprise which should have been included in the price.
    Before I entered my password to pay It only showed a total of £0.69, but I received the bill today and were charged £1.38.

    So what would you like us users to do for you?  Contact iTunes support.  There's a link on the bottom of every page in the iTunes store.

  • How do I contact Itunes for a purchase I did not make., How do I contact Itunes for a purchase I did not make.

    My son plays racing penguin, the game is for a toddle if you ask me, so why would they charge me $9.99 and 4.99 for anything associated with this game. I did not purchase this, and I thought that when you purchase anything you have to put a password in to confirm. This is why I let my son play this game and others. Please help me to get this off my credit card. I am being charged, 4.99 for one and 9.99 for the other. All of this is associated with Racing Penguin game that my 4 year plays.

    Yo would ave to set the restrictions to not allow in app purchases.
    It sound like your child purchased in app purchases.
    There are no refunds.
    You can try contacting itunes and asking for an exception.
    Click "Support" at the top of this page, then click the link under "Contact Us"

  • I've received an email for a purchase I did not make.

    However, clicking "report the problem" on my iPhone 5 and on my computer does nothing.  It only takes me to FAQ... for which there does not seem to be an answer.  Where can I actually report the problem and get a refund?  This is SO frustrating!

    If you didn't make any purchases, then I suggest changing your password
    Apple ID: Changing your Apple ID password
    If you have credit card information in your iTunes, take that out.
    HT2731 how to delete a credit card: Apple Support Communities
    As for the refund, it is not possible:
    iTUNES STORE - TERMS AND CONDITIONS
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    However, you can try to follow through this:
    How to Get a Refund from iTunes | eHow
    No guarantee, but you may have a chance.
    Hope this helps.

  • Hi, i have been changed for a smartphone, but do not have one on my

    How can I get my money back??

        Yikes! Lets get to the bottom of this, hoofty! Since it is a account specific question we would need to take a closer look. Please accept my follow request and follow me back. Then send me a private message so that we can take a closer look.
    Thank you,
    LenaA_VZW
    Follow us on Twitter @VZWSupport

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