I have paid my premium subscription and have no ac...

Hi,
Can someone help me here? I have paid my premium subscription and have no access.
I would like to speak wioth someione about this problem but cannot loacte any contact details.
Thanks
[Removed for privacy]
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

You are aware that Micro$loth bought Skype? No one on this board is authorized to help you at all. Contact information seems to remain obscure.

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Premium subscription and calling landlines

I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!! Whats going on!!!!

dizzle wrote:
I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!! Whats going on!!!!
Did you pick a specific country for your unlimited calling to landlines? If so, which country? And what number are you trying to reach (omit the last 4 digits - we don't need to see the full number).
The problems may be related to the number you are trying to reach. If the number is a mobile number, it would not be covered by Skype Premium. You'd have to either have Skype Credit on your account, or purchase an additional subscription to cover calls to mobile phones in a particular country (if a subscription is available for that country). The other issue may be that many countries have special classes of numbers that are not considered "landlines" in the context of any Skype subscription. These numbers are usually referred to as "special service" or "shared cost" numbers. They may be landline phones, but with different rate structures. Examples of these include 0845 and 0870 numbers in the UK and 13 and 1300 numbers in Australia. These special numbers are only reachable using Skype Credit. You can usually see what some of these numbers are when you look at the "pay as you go" link at the bottom of this page, and select specific countries.
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Premium Subscription and USA Subscription interact...

I have three subscriptions: 60 minutes to the USA, 120 minutes to Germany and recently purchased a Skype Premium subscription. WHen I call Germany, the German subscription is consumed. WHen I call the USA, the Preium, not the USA subscription, is consumed first. I would like the USA subscription ot be consumed first and when either of the Subscriptions run out, then consume the Premium. What do I need to do?

dizzle wrote:
I have a premium subscription and I cant call landlines when I try it says must add credit or buy a subscription!!! Whats going on!!!!
Did you pick a specific country for your unlimited calling to landlines? If so, which country? And what number are you trying to reach (omit the last 4 digits - we don't need to see the full number).
The problems may be related to the number you are trying to reach. If the number is a mobile number, it would not be covered by Skype Premium. You'd have to either have Skype Credit on your account, or purchase an additional subscription to cover calls to mobile phones in a particular country (if a subscription is available for that country). The other issue may be that many countries have special classes of numbers that are not considered "landlines" in the context of any Skype subscription. These numbers are usually referred to as "special service" or "shared cost" numbers. They may be landline phones, but with different rate structures. Examples of these include 0845 and 0870 numbers in the UK and 13 and 1300 numbers in Australia. These special numbers are only reachable using Skype Credit. You can usually see what some of these numbers are when you look at the "pay as you go" link at the bottom of this page, and select specific countries.
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Premium subscription and video groups on iPad

I just paid for a Premium subscription so that I could have video group conferences. There does not seem to be a way to do it on an iPad--is this correct? I read everything I could find on the Skype web site prior to making the purchase and I saw nothing that said it would not work with an iPad. Clarification, please?

Hi Larry,
I have the same issue. Did you get any resolution to this issue.

Cancel Premium Subscription and transfer to NEW Spotify account

Hi Spotify team, as you may all know, facebook as engaged in a dirty habit of blocking our profiles and spotify accounts along with them and i've since understood that i needed to create a new account unattached from facebook. My old account has a premium subcription for a year that i'm still being charged for but not using under Anthony****[email protected] and my new account is registered under J****[email protected] and i would love for this account to benefit from my premium subscription. Please Help, i seriously don't want to end up leaving and going to a different music provider, i like your services just as they're offered. Thanks

Hi Spotify team, as you may all know, facebook as engaged in a dirty habit of blocking our profiles and spotify accounts along with them and i've since understood that i needed to create a new account unattached from facebook. My old account has a premium subcription for a year that i'm still being charged for but not using under Anthony****[email protected] and my new account is registered under J****[email protected] and i would love for this account to benefit from my premium subscription. Please Help, i seriously don't want to end up leaving and going to a different music provider, i like your services just as they're offered. Thanks

I paid for a Premium Adobe revel Premium subscription and have received nothing???!!

Hello,
I updated my Revel account to premium and nothing has changed in my account since my purchase, I still have a 2 Gig limited imposed even though I received the confirmation email below. Also why does it say creative cloud as opposed to Revel, is this the same thing?
Creative Cloud membership (one-year)
£38.11 per month
Order # AD002476395UK
£8.77 VAT
[email protected]
Total payment today:
£46.88
Please reach out to me asap with a resolution and explanation or I will be expecting a full refund. Also, you website is out of date, I originally signed up because it said I could upload unlimited for the first month and then a 50 photo restriction thereafter however once I signed up I saw I had a 2 Gig limited opposed on my account. This is false and misleading commercial advertising. However I mad my peace with it, however paying for something (a cloud service of all things) and to not have that reflected in my current account is very disappointing to say the least.
I hope to hear from you soon
Jerome Jooste
Very Disappointed customer

This has been resolved.
Thanks
Best Regards
Jerome Jooste
Enterprise Project Management Consultant
<http://www.pcubed.com/> <https://www.mcpvirtualbusinesscard.com/VBCServer/jerome_jooste/profile>
Email <mailto:[email protected]> [email protected]
Pcubed Office +44 (0) 20 7462 0100 | Mobile +44 (0) 78 754 21640
Program Planning Professionals Ltd. (England-3025947)
3-5 Crutched Friars, London, EC3N 2HT, United Kingdom
<http://www.pcubed.com/> www.pcubed.com

Have Premium Subscription and Cannot Group Call

I have premium and cannot conduct group calls. I am on a mac and use a pc too...neither one works.
I cannot form groups and I cannot add to a video call that I am on.
Anyone have a way to contact Skype for this. I am considering canceling my credit card payment as this is most frustrating. I never had a problem until now but I haven't conducted a group call in a few months.
Please help....

https://creative.adobe.com/

Premium subscription - still saying don't have eno...

I recently bought a premium subscription and I can see that it is listed when I am on my laptop. However, when I try to place a call to the US through Skype on my iphone, I receive a notice saying that I don't have enought skype credit to place a call. I thought the whole point was that I wouldn't need to buy skype credit if I had a subscription. Please help!
Thanks.

KKL5 wrote:
I recently bought a premium subscription and I can see that it is listed when I am on my laptop. However, when I try to place a call to the US through Skype on my iphone, I receive a notice saying that I don't have enought skype credit to place a call.
Hello,
Only some versions of "Premium" include the Unlimited USA/Canada Plan.
http://www.skype.com/intl/en-us/prices/premium?intcmp=CS-Upsell-RightNav-FA10868
If you feel that you qualify please file here: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I've made a subscription and I still can't call to...

Hello.
I've made a 60 m subscription to Netherlands, to telephones and mobiles. The payment was confirmed and I received the message on skype that the order was delivered. I can see the subscription on my personal page in the subscriptions but when I try to make a call it don't allows me and show me the message that I need to charge my account or make a subscription to Netherlands. (When I already have).
I need very much to be able to make this calls in the next days. I have paid again a subscription and the same problem continues.
And a few days ago I received a "gift" of 20 m world calls and I can't even use that too.
And the link of the page for contact skype support is not working.
Anybody can help?

Hello and welcome to the Skype Community.
Your account shows that you have already used up your full 60 minutes entitlement for your current billing cycle. Your next cycle starts on May 10th 2015 when your next 60 minutes allocation will be added to your account.
To continue calling until then please Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Premium Subsricption and I am unable to call any n...

I purchased a premium subscription and I am not able to make any calls to mobile or landlines in the US.

Hi,
Please contact customer service as currently your Skype Premium bundle didn't come with Unlimited US&Canada calling subscription.
Customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

how do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

Remove all current Adobe software. Download Adobe Cleaner Follow instructions.

I have paid for the monthy subscription and it is telling me my trial is done do I want to sign up.. I cannot find a redemtion code

I have paid for the monthy subscription and it is telling me my trial is done do I want to sign up.. I cannot find a redemtion code

Sign in, activation, or connection errors | CS5.5 and later
Redemption Code Help
Mylenium

I have paid for my subscription but it is asking me to pay again and won't let me do anything?

I have paid for my subscription but it is asking me to pay again and won't let me do anything?

We have a separate forum for ExportPDF - please post your question there -- http://forums.adobe.com/community/exportpdf
Or contact Customer Support for ExportPDF - http://helpx.adobe.com/contact.html?product=export-pdf
I hope this helps!

Paid for Premium but only have access to Free

On 4/29/15, my account was charged $10.59 for what I understood to be one month free of premium service. Yesterday, I noticed that Spotify indicated that my premium subscription expired. Now, I am only able to shuffle play and have no offline access, despite having paid for this service. Can someone from Spotify help? I do find it a tad annoying that I have to post an entry on the community board instead of being able to directly connect with customer support. Thnx.

I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in using the account that has the subscription the one you used above to Activate Photoshop.

I have paid my premium subscription and have no ac...

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