I'm still under my one year warranty. And I want to replace my iPod touch, do I need a receipt for them to replace it?
My screen is cracked, there is a black spot on the actual screen itself on the bottom left corner, an the headphone jack doesn't seem to take different headphones....
You can check your warranty coverage here:
Apple - Support - Check Your Service and Support Coverage
However, the broken screen is not covered by the warranty and voids the warranty for the entire iPod.
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Repair it yourself
iPod Touch Repair – iFixit
Similar Messages
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i just changed my iphone 4s and received another one as i was still under my one year warranty, and now when i play music via headphones there is a volume limit on it, i have tried to turn it off but it wont turn off someone please help>>>
Hi kingminjing,
Have you checked your Control Panel to make sure you don't have the flashlight turned on?
Swipe up from the bottom of the screen and make sure the flashlight icon (bottom left-hand corner) is not white. If it is, tap on it to turn it off.
Cheers,
GB -
If I am still under a one year warranty can i still purchase the extended 2 year apple car?
if i am still on the one year warranty can i purchae the extended 2 year warranty still?
Yes, AppleCare extends your warranty for another 2 years. It just needs to be purchased and registered before your original one year warranty expires, but can be added at any time during that year.
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My macbook pro is still under the 1 year warranty, and it has frozen three times.
I got it checked out twice and had left it for overnight testing once. They found nothing and I'm extremely frustrated. I have always been an avid PC user and to tell you honestly, nothing like this has ever happened to me. This is a brand new macbook and I have not dropped it or done anything malicious with it and it is already freezing on me. I bought a macbook pro specifically because I heard it was the best and nothing like this would ever happen (i.e. crashes, viruses). Extremely disappointed.
What have you added to it since you got it? Software? Memory? Freeware? Shareware?
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is a single crack on the front screen of an iphone 5 for verizon covered under the one year warranty at no cost
Not unless the crack is determined to be caused by a manufacturing error.
Accidental damage is not covered under the standard one year warranty, which is a limited manufacturing warranty, not insurance. -
I Have a ipad mini i bought my dad as a gift and he let my little brother play on it frequently (9 years old) and one day he dropped it in its case, it seemed fine till a hairline crack in the corner began to swim across the screen. It's still within the one year warranty i checked online but im not sure what apple will do for me or can do for me? Can it be replaced?
It will cost you approximately US$219.00.
Apple will replace the entire iPad; they don't repair.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad -
My iphone5c is still under the 1 year warranty, the top button constantly sticks and does not work properly will Apple still replace my phone even though there is a few chips and scratches on the back?
As Peter says above, only an Apple Store genius can advise you.
But to further clarify, you seem to postulate that if Apple helps you, the cure would be a replacement. That is not necessarily true. Let them look at it and advise you what the remedy is. They may offer you nothing (saying it's your fault), or they may offer you a solution (keeping your current iPhone), or possibly a replacement. -
HT3302 Is a cracked screen covered under the one year warranty?
Is a cracked screen covered under the one year warranty?
No.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these. -
I've had my iPhone 4 for just under a year now and a couple weeks ago the lock button broke. At first, it was just difficult to press down and now it's just completely stuck. I've been using the assistive touch but it's kind of a hassle. I still have a few days left of my one year warranty, so if I went to the Apple Store would they fix/replace my phone for free or would I have to pay? Also, I was having issues with my speakers previously so I went to get it fixed and they said my phone has water damage and I would need to pay to fix it. Will the water damage effect them fixing my lock button too or is it different? Any advice/guidence is greatly appreciated!
If there is water damage then they will likely conclude that your issues are a result of that and you will have to pay.
But don't ask us, ask them. We're users and this have no idea what Apple will say in your case. -
Is a cracked screen covered under the one year warranty
Is a cracked screen covered under the first one year warranty on an ipod touch?
I'm afraid not:
What type of damages are not covered by my warranty?
Apple's Limited Warranty for iPod excludes coverage for damage resulting from accident, liquid damage, disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details. When a service is not covered under the warranty, Apple will return your original iPod to you without providing service, and may hold you responsible for shipping costs, plus any applicable sales tax.
An iPod that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, an iPod that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. Please see Apple's Repair Terms And Conditions for further details.
copied from Apple - Support - iPod - Service -
When I went to the applestore I was told that it was covered for only 90 days. What I read on the website says 1 year. The tech also did not seem to know much about the ipod classic. He was very rude and condescending.
Hey James1964,
Sorry to hear about your experience at the store. You can leave feedback here:
http://www.apple.com/retail/feedback/
To address the issue with the iPod, if you haven't already done them, I'd like to supply you with the recommended troubleshooting steps for when you see that red "X" icon on your iPod:
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Setup Service for iPod
If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
Apple Retail Store
iPod Service Request Online
via: iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
If you already went through those steps and are seeking service, every iPod comes with a one-year limited warranty and 90 days of complimentary telephone technical support. You can read more about it here, and follow the below link to find out how to get service:
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Best,
Delgadoh -
my iphone 4s was in a lifeproof case, when the screen got cracked. (yes, i have contacted lifeproof) i just bought my phone in January of this year, so i havent had it a year. im just wondering if it is covered under apples 12 month warranty? and do i just take it into where i bought the phone from? Thanks!
Hi courtney,
Did you purchase AppleCare + with your iPhone? If you did, then you are covered for two incidents of accidental damage subject to a $79 service fee plus tax. Otherwise, you would have to pay for the out of warranty replacement.
Cheers,
GB -
Hi, does anyone know if I buy a new 7th generation nano off ebay, will it be covered by the one year Apple guarantee even though I wont have a reciept? I.e using the serial number.
Yes. It will stil be covered and all you need is the serial number.
B-rock -
My lock button isn't responding when I try to lock my phone and I'm planning on bringing it into the Apple Store tomorrow... but when I go into the store do I need to bring the receipt of when I bought the phone in to the store so they can see when I purchased it ...or do they have a system where they can check whether I've had my phone for less than a year? I can't seem to find my receipt of when I bought it but I know that it's been less than a year since I've had this phone. Going in without the receipt would make my life a lot easier!
You can check it before you go: https://selfsolve.apple.com/agreementWarrantyDynamic.do
You do not need the receipt. -
WHY?
It literally makes no sense at all. Apple itself has always had my back. UNTIL NOW. when my problems arise. i am a full time student and when working on video editing projects or ANYTHING that uses a graphics card (youtube, diablo 3, quicktime player, EVEN IPHOTO) causes my computer to BLACK SCREEN.
THIS IS AN ISSUE APPLE NEEDS TO RESOLVE, especially when they tell me i am not under warranty and have NO APPLE PRODUCTS REGISTERED? it is like they deleted it because last time i checked i had 3 ipods, an iphone4 and my macbook pro all registered. and when the store checked my account i have 0 apple products apparently.
I REGISTERED MY IPHONE IN THE STORE STANDING NEXT TO THE GUY WHEN I BOUGHT IT.
anyways. yes apple. nice going with a significant issue of screens cutting out for no F3948ing reason. 2010 models especially i have been reading about (which mine is) as well as laptops made before that.
no recall?
an update that doesn't work?
denying my applecare's existence? (even when i brought the disk and all my applecare info?)
buying a new laptop today NOT A MAC... because a WORKING computer is a necessity.
I will still try to fix this mac as i have over 2,000$ invested in it. including parallels.
IF ANYONE CAN ADRESS THIS ISSUE or figure out how it would be resolved, please let me know.
Thanks.GregMayne wrote:
i figure it is the logic board. and no it has never been changed. yes i have the box, the code. i keep everything for situations just like these and somehow they still try to **** me over.
Do this.
Go to the Apple Support page and type in your serial number. When the screen comes up showing that Serial number having Applecare extended warranty take a screen shot of it or Print it out to a PDF file and then Print a Hard Copy of either of those things. Take that with you when you take your Mac in to be looked at.
Good Luck with the Lenovo. I hear they are the same quality as when IBM was making them. Personally I have always used Dell Business Class notebooks and have never had any problems with them. Still have one that is going on 11 years old and it still runs as good as the day I bought it, actually a little better because I've upgrade the CPU, GPU. RAM and HDD.
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