I'm trying to download the trial Illustrator.

I keep getting error message: Close ShellExtLoader.   I can't locate that file, any ideas?

Renee,
Click the I still need help button here:
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
Right now it is Sunday, about 5:30 AM over there (USA) and about 7 PM over there (India)

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