I made an in-app purchase of $2.99 but I was charged $8.50 to my account. How do I get my money back?!
I want to know how the ****, I can get my money back.
If you have a problem with the link, don't think you will as UK accesses it as well as those of us in the US, try the support number on: http://support.apple.com/kb/HE57
Similar Messages
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I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help. -
I made a purchase in an app and the app didn't give me the purchase, but took money from my iTunes account. How do I get my money back?
Hi Epic Awesome16,
Thanks for visiting Apple Support Communities.
If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Cheers,
Jeremy -
In-app purchase didn't load but I was charged for it
My in app purchase for Brothers in Arms 2 didn't load but I was charged for it. Clicking "report a problem" brings me to the support home page rather than allowing me to send a report of the issue. How can I get my $9.99 back? Thanks for any help you can provide.
I did that. Clicking "report a problem" doesn't bring me to the screens shown on your link; it opens the Apple Support website. That's how i got here to ask the question.
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I bought app and it was 7$ and now it's gone, how do I get my money back?
since I bought the app I can open the locked stuff, but now after a month it won't let me open it! Help! I want my money back!
There's no one here from Apple. Try contacting iTunes store support here: http://www.apple.com/emea/support/itunes/contact.html.
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HT4098 How can I get my money back from app store when I did not renew my app
I didn't not renew the app that I never really use and now the apple store charge me from my card. How can I get my money back and what number I should call because I totally lost at apple store and don't know what to do. This is really frustrated that apple have this kind of customer service... could someone help?
These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933 -
I made an in app purchase and never received what I was supposed to. I contacted the producers of the app and they never got back to me. I then contacted apple and they said they would return my 25$ purchase. I still haven't gotten it. I am starting to feel like I just lost 25 dollars and both companies are sweeping it under the bus. I don't know what to do now. What should I do?!?!
We are users like yourself. You are not speaking to Apple here. We are not able to help. Please call Apple to inquire.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?
I'm keeping the app, i just need the $19.00 back.
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How do you get your money back from a charge you never even made on the app store?
How do you get your money back from a charge you never even made on the app store?
Contact iTunes.
How to report an issue with Your iTunes Store purchase -
How do i get my money back for something the app store double charged me for?
Hey M_Hoag,
It would be best to report an issue with your purchase. The following resource outlines how to do so:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I purchased an App for 9.99 yesterday and it doesn't work. How do I get my money back?
Go to this site...
https://getsupport.apple.com/Issues.action
Report the issue to an Apple representative. -
I purchased an app and it was the wrong app. Not only that but it didn't download. How do I get my money back?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I got hacked and I lost $25 from a app, how do I get my money back and delete the app from my purchases?
Click here and ask the iTunes Store staff for assistance.
(103424) -
Itunes is charging me for a app that i never bought. how do i get my money back?
I went to buy a song on my iPod touch a couple of days ago. The song costs 1.29 but my iTunes account told me i only had 0.76 cents left. Just a month or so ago i had 46.00 dollars in my account and i had not bought anything since then. I then logged onto my iTunes account and went to my recent purchases and it told me i had bought a game a month ago for 45.00. I know i had never bought this game because i had never even heard of the game. Another thing that happened was, before my account told me i didnt have enough money in my account, it told me i put in the wrong password. Itunes made me change my password so i think my account was hacked and the person bought the game. How would i get my money back?
Change you password.
Alert itunes support that you have been hacked.
Click Support at the top of this page, then click the link under Contact Us. -
Payed twice for the same App. How can this be and how do I get my money back?
Hello!
I had a MBP and downloaded Adobe Photoshop. I paid for it. Then I had to set up the whole MBP again and Adobe was gone of course.
I downloaded it again. Thinking, I wouldn't have to pay this time.
But I had to!!
Now that I would need the Photoshop again to have on MBA. Afraid to download because I might have to pay...again....
How can something like this happen und how do I get the money back?
Thanks for your help!If you bought a download of Photoshop, you bought it from Adobe because Photoshop is not sold in the Mac App Store (MAS). You need to talk directly with Adobe about this issue.
However, if what you actually bought was Adobe Photoshop Elements from the MAS, whenever you need to redownload the app, you do so by opening the MAS, signing into your account (Store menu), going to the Purchases pane and redownloading from your list of purchases.
You might want to learn more about using a Mac and OS X.
http://www.apple.com/support/macbasics/
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