I send a reset for security question and do not receive an email

please help much appreciated for help.

You've checked the spam folder as well as the inbox on your rescue email account, and you've tried clicking the reset link again ?
If you can't find the email then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you could check that you rescue email address is spelt correctly in case you need it in the future : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Similar Messages

  • HT5312 When I submit to reset my security questions, I do not receive an email to reset them, What can I do to reset them?

    When I submit to reset my security questions, I do not receive an email to reset them, What can I do to reset them?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101773)

  • I want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?

    i want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?

    Hello minhluhoc,
    It sounds like you are unable to reset your security questions but do not have access to your rescue email address. According to the following article you will need to contact the iTunes Store support team:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I choose send reset secure question but did not receive the email to reset

    I choose send reset secure question but did not receive the email to reset

    If it doesn't arrive within a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107119)

  • Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me please???

    Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me

    Are you able to receive any mail at all? If not, make sure that all of your information for mail is accurate in settings again. if you still have nothing, go to your email through safari. (example: www.yahoo.com) If you do not see the emails here either, it is a problem with the password reset server not your mail app.

  • HT5312 I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

    I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • HT201363 How Am I Suppose To Reset My Security Questions Of Im Not Receiving It In My Inbox

    How Am I Suppose To Reset My Security Questions Of Im Not Receiving It In My Inbox

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96673)

  • HT5312 I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do

    Dear Sir.
    Iam facing a problem that I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do.
    If is possible to Solve this prob as soon as possible.
    Thank You

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Hello ..Forgot your answer to the secret question and did not receive an email message

    Hello ..Forgot your answer to the secret question and did not receive an email message

    As we don't know your location, call Apple from your National help number per the link below and ask them for help from the security people.   Contact Apple support
    It would also help if you could find a moment to fill in your profile so that we are better equipped to answer your questions.

  • I have a problem , i want to reset my security questions and i dont get the email to reset them what can i do?

    i have a problem , i want to reset my security questions but i dont get the email to reset them what can i do?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset them. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114402)

  • HT5312 How do I reset my security questions and set up a rescue email?

    When I go to reset my security questions, I don't get the option to send an email to my 'rescue email' or to even set up a rescue email and on the apple support page it says I should have that option.

    The page says that you will get the reset option if you have rescue email address on your account, if you don't have one then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I have been trying to change my security questions and im not getting the emails to do so

    ive been trying to change my security questions but it wont send me a email

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • HT5312 I am trying to reset security questions.  I have made sure i have 2nd email address.  I have verified email address.  I go to send reset for security questions and i am not getting email back.

    I am trying to purchase songs.  I am ask 2 security questions.  I can't remember answers.  I hit the send reset, security questions.  I am not getting any response back.  I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing. 
    I have a $15 itunes card tied to this.  Any help is appreciated.

    Hi CDB,
    A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
    http://support.apple.com/kb/ht5570
    Cheers,
    GB

  • Why is there no link to send a reset for security questions?

    What the title says. I can't make any purchases.

    1)  Apple ID: All about Apple ID security questions
    If necessary
    2)  See Here.  Apple ID: Contacting Apple for help with Apple ID account security
    Ask to speak with the Account Security Team...
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 i try to reset my security questions and i dont get an email

    i set up my itunes account a long time ago and i dont remember what was the email address for the rescue email addres is there any way i can reset my rescue email adress

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support

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