I smashed my iPhone 5c, the screen is black and unresponsive but it still glows. Can I just get the screen replaced or do I need to get a new phone all together?

Help, I need to know if I need to buy a new phone or just replace the screen

http://www.apple.com/support/iphone/repair/screen-damage/

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I've just smashed my screen of my iPhone can i have it replaced or do i need to buy a new phone?

i've just smashed my screen of my iPhone can i have it replaced or do i need to buy a new phone?

Apple will service your iPhone. If you have AppleCare+ coverage, the cost of service will low; in the US it's $49. If you do not have AppleCare+ on your iPhone, Apple reportedly now will replace the screen in an iPhone 5 for US $149. Availabllity of repair services may vary by country, so call Apple Support or visit an Apple Store and ask for information. If Apple is not currently offering screen replacement service in your country, they will replace the entire iPhone for a flat fee. See the Service Pricing section here:
http://www.apple.com/support/iphone/service/faq/
There are independent iPhone repair services that may be able to do the repair for less than Apple's out-of-warranty charge. Do a web search for "iPhone repair". Note, though, that if you elect to have the iPhone serviced by an unauthorized shop, all further warranty and support from Apple will be voided.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

I have just getting a new phone and I have forgot my password an Apple ID what I made new for the new phone now I cannot get on it because asking for id and password what should I do help plz thank u

I have just getting a new phone and I have forgot my password an Apple ID what I made new for the new phone now I cannot get on it because asking for id and password what should I do help plz thank u

Try
https://iforgot.apple.com

I am traveling from the US to France and have a Macbook Pro. Can I just use a plug adaptor or do I need a power converter to plug in?

I am traveling from the US to France and have a Macbook Pro. Can I just use a plug adaptor or do I need a power converter to plug in?

Just an adapter to change the US plug style to the one in the country you are going to. The AC charger will do the rest. It is rated for 120-240 volts and will adjust on its own.

HT4993 I have apple care and was wondering what I have to do to get a new phone since I drop and cracked my screen on this phone? When I go into the store what do I have to bring with me?

I have the AppleCare and was wondering what i have do to get a new phone since I drop and cracked the screen on this phone. What do I have to bring the store when I go in?
Thanks

If you have AppleCare+, for the $49 filing fee, you can use one of your two allowed accidental damage claims. You must turn in an intact iPhone to be eligible (it can, of course be damaged, but all the parts need to be there).
Otherwise, nothing in Apple's warranty covers accidental damage. The accidental damage claim is a special insurance rider only with AppleCare+, allowing two claims, with the associated fee each time.
All you need is the broken phone - they will pull everything else they need off their system from the serial number and your info.

Help! My iPad's screen is black and unresponsive, but when I plug it in I can hear it make the noise it normally would. I'm unsure what to do and I've been looking all over the internet for solutions and so far none are working.

As I mentioned, the screen is black and unresponsive. However when ever I plug it into either my charger or my lap top it will make the expected sounds, it also [when plugged into my computer] opens up iTunes how ever the device can't be seen on the side bar. So far to resolve the issue I've tried.
- Attempting to turn it on
- A reset using the home/sleep button and the power button
- Plugging it into my computer to see if I can get it working through iTunes [Which so far is fruitless]
- Holding 3 fingers down in the screen in case my screen curtain was enabled [Nothing happened with that either]
- Putting it face down over my knee and slapping the back in case a cable was lose [Done this repeatedly and nothing happened]
I don't know what's wrong with it and I've been searching for solutions for about 2-3 hour's now. I'm hoping someone here might be able to help me as I would like to go through as many options as possible before trying to take it into the apple store.
[Side note I had also just updated my iPad two nights before the problems began to occur to the iOS 8 technology.My version of iPad is the iPad 2 with 16GB of memory. I'm not sure how much information will be relevant but I'll give as much as possible is someone is able to help me.]

Apple does not replace screens and your iPad is clearly out of warranty, not that accidental damage would be covered anyway. If you want to try to have your iPad fixed, there are 3rd party repair centers you can try. In your google search bar type the following:
"ipad repair "xxxxx"
Put your city in the "xxxx" for example, "tampa, fl"
There will likely be some options you could investigate.
Or, you could sell your iPad, even damaged to Gazelle.com and get yourself a shiny new iPad. And if you do, make sure you add AppleCare+ for $99. This not only increases your Apple technical support for two full years, but would get you up to two iPad replacements at $49 each.

I bought a relative's original iPad. I want to leave the apps on it and add my own pdfs to read. My itunes account is really for my iPod. the computer says that if I "Sync" the iPad will be erase, and become like my iPods. how can I just get my files onto

I am a first-time iPad owner/user. I bought a relative's original iPad. I want to leave the apps on it and add my own pdfs to read. My itunes account is really for my iPod. iTunes message says that if I "Sync" the iPad will be erase, and become like my iPods. If I make a new iTunes account, would the apps be erased when I tried to use it?
How can I just get my files onto this iPad, and still have the apps that my relative left there for me?
Thank you.

iPads sync to 1 computer only.
All media and apps are tied to the Apple ID that purchased them.
Without your relatives ID and password, you cannot update any of the Apps.
I am pretty certain he is also violating Apples terms of service by giving you the apps.

My new (under contact to Optus in Australia) iphone 4 has a cracked screen with intermittent digitizer faults, can I just get a new front glass?

New to all this, purchesed a new iphone 4 as part of a contract to optus phones in Australia just 2 months ago, I have dropped it and cracked front screen, don't think this is a warrenty coverage so what can I do now? Confused as to wether I can buy just a new front glass screen or need to buy the digitizer as well? Looking for cheepest option as the phone only costs me $8 a month for two years.

Unless it the same repair process as the US, they will replace the whole phone itself at a cost.

Who else thinks apple needs to invest in new phone chargers as they just break ALL THE TIME., who else thinks apple needs to invest in new phone chargers as they just break ALL THE TIME.

I am sick to death of my phone charger breaking ive had 10 this year ive spent over 50 pounds on them and they have all done the same thing at the head of the charger they start to ruffle and then just give up. You need to fix this ASAP.

If that is the case.
a) bending of the wire can cause the rubber at the lightning port head which eventually starts ripping.
b) stretching the wire will cause wear and tear in the rubber at the lightning head point which is the weakest in the cable.
c) flexing the lightning port head will again damage the rubber and the wires inside.
all in all, proper maintainence of the charger should be kept. Ensure that you're purchasing a standard charging cable. If it helps, use electric tape at the small joint on the lightning charge to stop that area from bending. It's unappealing but it reduces the damages to your charger. The new lightning cable is evidentally weaker than the original apple cable.
Hopefully this helps you.

HT4623 since i updated my iphone 4 to ios 6, i ve noticed that the wifi connection turns off each time when the screen is locked. I need to be connected with wifi all the time so as to stay updated with all my emails.

since i updated my iphone 4 to ios 6, i ve noticed that the wifi connection turns off each time when the screen is locked. I need to be connected with wifi all the time so as to stay updated with all my emails. is there anyway for this problem.
(PS: i know we could use 3G but i want to use wifi instead)

I am having a really wierd issue as well that is probally related. I dont see 95% of the album artwork associated with my music. Also, it seems as if this has gotten worse since I started using that match feature

I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone?

I have the Iphone 5, and it shuts off randomly and the screen glitches. I have taken it into verizon and had it reset but the problem still continues. Is the only way to fix the problem to get a new phone? Also, why is it if I do need a new phone I can only get a refurbished one when I am paying insurance every month?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue persists, take the device to Apple for evaluation.

My iPhone 5c screen is lifting at the corner and the store says it's my fault even though my phone is in an otter box and is in immaculate condition. The manager insinuated that I bent the frame to get a new phone!

My screen is lifting in the corner and the phone is in an otter box and in immaculate condition. Took it in and the manager told me that it's my fault and insinuated that I bent the frame on purpose to get a new phone! I just want my phone fixed. I don't want to pay 300 for another phone when they have already fixed the screen once as it wasn't working.

So call AppleCare and ask to be transferred to customer service and talk to them.

My screen smashed so had to get a new phone, my phone hadn't been backed up since march is there ANY way at all I could retrieve my pictures and/or videos? from all of my holidays :( please any help would be much appreciated! Thanks

my screen smashed so had to get a new phone, my phone hadn't been backed up since march is there ANY way at all I could retrieve my pictures and/or videos? from all of my holidays please any help would be much appreciated! Thanks

Strawbs12345 wrote:
Yeah but I can't upload them because there not on the phone?
Is that a question?
Photo stream pictures can be viewed only on the devices they were sent to. You can't transfer them back to your phone (or anywhere else). If you didn't back up or import the photos to a computer, and they are no longer on your phone, they're gone.

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?

I have ad Apple ID on my iPad , when I use the apple on my iPhone for the first time, I put in my Apple ID for the iPad, didn't work. Need to create a new one. Why? How can I just use my iPad ID on my iPhone?

Hi kamfong,
Went to Settings where?
If you want to use your exisiting Apple ID on your iPad, you need to:
1. Go to Settings>iTunes & App Store and sign out the new ID, and then sign on the old one
2. Go to Settings>iCloud, scroll to the bottom and delete the iCloud account, and the sign back onto iCloud using the old ID
You still have not indindated why you are saying that using your old ID originally "didn't work". What do you mean by that? Did you get some sort of error when you tried to sign on with your exisiting Apple ID?
Cheers,
GB

I smashed my iPhone 5c, the screen is black and unresponsive but it still glows. Can I just get the screen replaced or do I need to get a new phone all together?

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