I tried to buy in app purchase it didn't complete but I lost my money I didn't even get what I bought?
I tried to buy in app purchase it didn't complete but I lost my money I didn't even get what I bought?
Contact iTunes
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Similar Messages
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I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?
How to Get a Refund from the App Store
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app is redirecting me to the support page when trying to buy plan?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Trying to buy in-app purchases
everytime i try to buy an in-app purchase it keeps telling me to contact itunes support but i have no idea why?? all my payment details are correct and it used to work but doesnt anymore. My security code is often not there either even though i put it in each time i need to buy something. i can buy apps just not in-app purchases. Does anyone know how to fix this? :s
On the apple website that is correct i beleive.... but i have an italian american express and am able to purchase stuff here in the US.
I mean, i dont think it really matters -
Trying to buy in app purchase but says it cannot be completed
Bought in game purchase this morning I've tried to do it again but now it says could not complete and refers me to support page
Contact iTunes here and resolve the problem
Contact iTunes -
HT201209 Trying to buy in app purchase. Attempting to use my iTunes credits but won't let me
I have 30 itune credits. When I try yo purchase anything it directs me to sign into my account and tries to charge my credit card. It does not give me the option on my payment methods to pay with itune credits anywhere.
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
Error when trying to buy an app.
I tried to buy an app this morning for my entertainment but when clicking on the buy now button it says that "sign in is required" I signed in and it brought me to the page about my account and credit card and stuff. My security code was blank so I put that in but when I clicked done it said "payment method declined". Now I understand this happens with an absence of money on a card but I have 8.77 on my credit card along with 15.00 on a gift card I purchased yesterday. I was buying apps before this and the only thing that changed was that I added that gift card. This has happened to me before but it is really annoying cause it does it when I'm somewhere where I really need something and I cannot buy it. Please help. If there is a way to delete a credit card or changed it or fix my problem that would be appreciated. This also happened randomly, I wasn't even editing my account information I was simply buying an app, which I did so the day before this fine.
Hey Zach,
If the iTunes Store gave you an error message indicating that your credit card was decline, there are few possible causes.
1) Your credit card company's servers may have been busy. Consider trying again at another time.
2) There is an issue with your card. Consider using a different card or contacting your credit card company to advise them of the problem.
3) Your iTunes Store account information does not match the information on file with your credit card company. The billing name and address you enter must exactly match your credit card company’s records. Any discrepancy in punctuation, abbreviation, or capitalization could prevent you from purchasing from the iTunes Store. Consider checking your credit card statement or contacting your credit card company to make sure their records are up to date.
If you live in the U.S., your billing info must also match the address listed with the United States postal service.
http://zip4.usps.com -
I live in Italy and I am trying to buy an App, for the first time with my iphone4...in the past only downloaded free apps free apps; I have a US Visa card and it is not accepted by italian Itunes...what can I do to do my purchases?
On the apple website that is correct i beleive.... but i have an italian american express and am able to purchase stuff here in the US.
I mean, i dont think it really matters -
How to purchase apps in App Store? When I am trying to buy those apps, it is asking for my card details. I have entered my debit card number and then it asked for 3 digit security code. I have entered cvv secure code but it is showing an invalid security
Debit cards are no longer accepted in the iTunes Store, it seems. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
You can try contacting the iTunes Store and asking if there is any way to use your card, but they probably will tell you that it's not possible.
http://www.apple.com/emea/support/itunes/contact.html
Using a debit card in any online service where it stores your card is a bad idea in any case since if someone gains access to your account in the service, they can quickly drain your bank account. Credit cards limit your liability, as do prepaid iTunes cards.
Regards. -
Hi, I have Mac with Snow Leopard and was trying to purchase Lion , so I can move to I cloud, when trying to buy the app I get a message that a minimum 2gb of memory is required. I went check the hard disck info and it says available memory 20gb :-(
Apple Logo, left hand side of the menu bar, About this Mac. It should be right there. If not then More Info, Sys Info.
But it would seem you don't have 2GBs installed and more then likely both RAM slots are already filed. So you just need to buy more RAM in a pair. That could be 2 1GBs chips or if your Mac can have more then that then 2 2 GB chips or 2 4GB chips.
Get your model # and go to Crucial.com and use their memory search to find out how much your Mac can have installed and the price for it. I suggest you install as much as it can take. Cost is very low on RAM these days. -
I tried buying in app purchases but it says your purchase is not complete try again later..Please help
Hi You need to check your Card payment details Click on your Apple i in itunes. Cheers Brian
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I'm trying to buy an app but since its my first time to puchase, theyre asking me to answer security questions but I forgot my answers. how can i find out my answers so I can purchase. please help. thanks
http://www.apple.com/support/appleid/
Start here. I ended up scheduling for them to call me to get my ID sorted out. -
When im trying to buy an app it says "your purchase could not be completed" PLZ help
When im trying to buy an app it says "your purchase could not be completed"HELP HELP HELP
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
TS1277 when trying to buy in-app i get a massege i can not complete the purchase
when trying to buy in-app i can not conect to itune store
Maybe something here:
http://support.apple.com/kb/PH12305
http://support.apple.com/kb/TS3297
Are you running the latest version of iTunes? Check software updates. Does your OSX (which is not listed in your profile) compatiple with the app you are trying to download?
http://support.apple.com/kb/TS3636
http://support.apple.com/kb/HT4009
http://support.apple.com/kb/HE57
Hope this helps -
I am trying to buy an app on my Iphone5. I needed to update my credit card info. It wont take the updated info and the screen is now frozen. I cannot go back into the app store
It's a network issue, not an account balance issue. Troubleshoot your network or just restart your iPod and/or router, try connecting to the Store a bit later, or try the download in iTunes on your computer and then sync the purchase to your device.
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