ICSS B2B

Hi
Experts!
Our business requirement is as follows:
A Service Provider for a company should be able to view and change status of the Complaints and General Activities registered in his geographical area and later can assign a Service Technician to the customer.
(The Complaints registered in their Call center which in turn integrated through Mobile Infrastructure to the respective Service Provider)
They are on CRM 4.0 with backend R/3
suggest us how to go about it
regards
venugopalrao

resolved

Similar Messages

  • How to display backend Complaints and Activities on ICSS b2b screen

    hi
    Experts
    We are on CRM ICSS B2B 4.0
    Please help me in diplaying backend (i.e., created in CRM) Complaints and Activities on ICSS b2b screen.
    Currently, we could able to display the complaints and activities created on Web after logging in as b2b contact person. But when we click on the transaction  number link, it it not displaying the details.
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    regards
    venugopalrao

    resolved

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    Hi,
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  • Migration questionaire for ICSS n ISA

    Good morning,
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    ave a good day.
    Clive

    Here are some which I feel might help you. These are based on my past support proj exp.
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    0
    SU01
    0
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    Country Settings for internet Users? Country and date format.     
    Super User facility given to the customer     
    Name the reference user used for creating the B2C users     
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    Roles assigned for B2B users     
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    Roles assigned for B2C users     
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    XCM Configuration
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    JCO connection to the backend system     
    FAQ Enabled      0 Yes      0 No
    Solution Search Enabled
    0 Yes      0 No
    Transactions Enabled     0 Yes      0 No
    Installed Base Enabled     0 Yes      0 No
    Product Registration Enabled     0 Yes      0 No
    FAQ enabled for portal     0 Yes      0 No
    Solution Search enabled for portal     0 Yes      0 No
    Installed Base Enabled for portal     0 Yes      0 No
    Product Registration Enabled for portal     0 Yes      0 No
    Transaction Enabled for portal     0 Yes      0 No
    File Attachment size     
    Live Web Collaboration component Enabled     0 Yes      0 No
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    sap.com      BASETABLES       7.00 SP11 
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    sap.com      SAP-JEE                       7.00 SP11 
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    sap.com      BI_UDI                       7.00 SP11 
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    sap.com      EP-WDC                       7.00 SP11 
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    sap.com      RTC-STREAM       7.00 SP11 
    sap.com      SAP-EU                       7.00 SP11 
    sap.com      CAF-KM                       7.00 SP11 
    sap.com      VCFLEX                       7.00 SP11 
    sap.com      EPBC                       7.00 SP11 
    sap.com      VCFRAMEWORK       7.00 SP11 
    sap.com      VCBASE                       7.00 SP11 
    sap.com      VCKITGP                       7.00 SP11 
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    sap.com      SAP-SHRWEB       5.0 SP8
    <b>sap.com      SAP-CRMAPP       5.0 SP8 </b>
    <b>sap.com      SAP-CRMDIC       5.0 SP8 </b>
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    sap.com      NET-PDK                       7.00 SP11
    sap.com      RTC                       7.00 SP11
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    sap.com      DI_CBS                       7.00 SP11
    sap.com      WDEXTENSIONS       7.00 SP11
    sap.com      DI_DTR                       7.00 SP11
    sap.com      UWLJWF                       7.00 SP11
    sap.com      EP-PSERV       7.00 SP11
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