Idea A2107 service is not accepted

I bought this A2107 tab a month back but in an accident the screen was broken and i contacted the customer care they gave a address but it was a sales showroom. From there I again got the service centre no and address and I directed there and they refused to take my tab since they do only software service and not for hardware. I again contacted customer care and informed the issue and they asked for a day time to provide a solution for this but its already 5days passed even then i didnt get a solution.
My address is:
My request no is: 8001734728
Moderator Note; private information edited for member's own protection

Dear Customer
Welcome in lenovo forums
Please contact the below support to have more information about the repair process
Thanks
Alaa
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Idea A2107 service is not accepted

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