Incoming calls issue with 8800 carbon

Hi I just bought an 8800 carbon but I'm having an answering issue. I can make calls absolutely fine but when receiving calls, it resets my phone (the caller gets a busy tone and the phone goes back to the intro screen & tries to get service again)... No idea what the problem could be. I'm with Fido in Canada. Any suggestions?
Thanks

hey guys I found the problem. It was the name display option with Fido. I removed it from my plan and its all good now!

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    =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.02.27 15:14:52 =~=~=~=~=~=~=~=~=~=~=~=
    sh run
    Building configuration...
    Current configuration : 12139 bytes
    ! Last configuration change at 06:35:59 UTC Tue Feb 25 2014
    ! NVRAM config last updated at 11:16:38 UTC Mon Feb 24 2014 by administrator
    ! NVRAM config last updated at 11:16:38 UTC Mon Feb 24 2014 by administrator
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    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname eucamvgw01
    boot-start-marker
    boot system flash:c2900-universalk9-mz.SPA.151-4.M5.bin
    boot-end-marker
    card type e1 0 0
    logging buffered 51200 warnings
    no logging console
    no aaa new-model
    no network-clock-participate wic 0
    no ipv6 cef
    ip source-route
    ip traffic-export profile cuecapture mode capture
    bidirectional
    ip cef
    ip multicast-routing
    ip domain name drreddys.eu
    ip name-server 10.197.20.1
    ip name-server 10.197.20.2
    multilink bundle-name authenticated
    stcapp ccm-group 2
    stcapp
    stcapp feature access-code
    stcapp feature speed-dial
    stcapp supplementary-services
    port 0/1/0
    fallback-dn 5428025
    port 0/1/1
    fallback-dn 5428008
    port 0/1/2
    fallback-dn 5421462
    port 0/1/3
    fallback-dn 5421463
    isdn switch-type primary-net5
    crypto pki token default removal timeout 0
    voice-card 0
    dsp services dspfarm
    voice call send-alert
    voice call disc-pi-off
    voice call convert-discpi-to-prog
    voice rtp send-recv
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    ip address trusted list
    ipv4 10.198.0.0 255.255.255.0
    ipv4 152.63.1.0 255.255.255.0
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    allow-connections sip to sip
    no supplementary-service h225-notify cid-update
    no supplementary-service sip moved-temporarily
    no supplementary-service sip refer
    fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
    fax-relay ans-disable
    sip
    rel1xx supported "track"
    privacy pstn
    no update-callerid
    early-offer forced
    call-route p-called-party-id
    voice class uri 100 sip
    host 41.206.187.71
    voice class codec 10
    codec preference 1 g711alaw
    codec preference 2 g711ulaw
    codec preference 3 ilbc
    codec preference 4 g729r8
    codec preference 5 g729br8
    voice class codec 20
    codec preference 1 g729br8
    codec preference 2 g729r8
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    voice translation-rule 1
    rule 1 /^012237280\(..\)/ /54280\1/
    rule 2 /^012236514\(..\)/ /54214\1/
    rule 3 /^01223651081/ /5428010/
    rule 4 /^01223506701/ /5428010/
    voice translation-rule 2
    rule 1 /^00\(.+\)/ /+\1/
    rule 2 /^0\(.+\)/ /+44\1/
    rule 3 /^\([0-9].+\)/ /+\1/
    voice translation-rule 3
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    rule 2 /^\+44\(.+\)/ /0\1/
    rule 3 /^\+\(.+\)/ /00\1/
    voice translation-rule 4
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    rule 3 /^\+44\(.+\)/ /\1/
    rule 4 /^.54280\(..\)/ /12237280\1/
    rule 5 /^.54214\(..\)/ /12236514\1/
    voice translation-rule 9
    rule 1 /^\(....\)/ /542\1/
    voice translation-rule 10
    voice translation-rule 11
    rule 1 /^\+44122372\(....\)/ /542\1/
    rule 2 /^\+44122365\(....\)/ /542\1/
    voice translation-rule 12
    voice translation-rule 13
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    voice translation-rule 14
    voice translation-profile MPLS-incoming
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    translate called 9
    voice translation-profile MPLS-outgoing
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    translate calling 2
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    translate calling 14
    translate called 13
    license udi pid CISCO2921/K9 sn FGL145110RE
    hw-module ism 0
    hw-module pvdm 0/0
    username administrator privilege 15 secret 5 $1$syu5$DsxdOgfS7Wltx78o4PV.60
    redundancy
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    ip tcp path-mtu-discovery
    ip scp server enable
    interface Embedded-Service-Engine0/0
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    interface GigabitEthernet0/0
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    duplex auto
    speed auto
    interface ISM0/0
    ip unnumbered GigabitEthernet0/0
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    !Application: CUE Running on ISM
    service-module ip default-gateway 10.198.2.9
    interface GigabitEthernet0/1
    description to TATA NGN
    ip address 115.114.225.122 255.255.255.252
    duplex auto
    speed auto
    interface GigabitEthernet0/2
    description SIP Trunks external
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    ip access-group SIP-InBound in
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    speed auto
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    no ip http secure-server
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    ip route 10.198.2.8 255.255.255.255 ISM0/0
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    compand-type a-law
    timeouts initial 60
    timeouts interdigit 60
    timeouts ringing infinity
    caller-id enable
    voice-port 0/1/1
    compand-type a-law
    timeouts initial 60
    timeouts interdigit 60
    timeouts ringing infinity
    caller-id enable
    voice-port 0/1/2
    compand-type a-law
    timeouts initial 60
    timeouts interdigit 60
    timeouts ringing infinity
    caller-id enable
    voice-port 0/1/3
    compand-type a-law
    timeouts initial 60
    timeouts interdigit 60
    timeouts ringing infinity
    caller-id enable
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    sccp ccm 152.63.1.19 identifier 4 version 7.0
    sccp ccm 152.63.1.100 identifier 5 version 7.0
    sccp ccm 172.27.210.5 identifier 6 version 7.0
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    bind interface GigabitEthernet0/0
    associate ccm 4 priority 1
    associate ccm 5 priority 2
    associate ccm 6 priority 3
    associate ccm 3 priority 4
    associate profile 1002 register CFB_UK_CAM_02
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    associate profile 1000 register MTP_UK_CAM_02
    dspfarm profile 1001 transcode
    codec ilbc
    codec g722-64
    codec g729br8
    codec g729r8
    codec gsmamr-nb
    codec pass-through
    codec g711ulaw
    codec g711alaw
    codec g729ar8
    codec g729abr8
    maximum sessions 18
    associate application SCCP
    dspfarm profile 1002 conference
    codec g711ulaw
    codec g711alaw
    codec g729ar8
    codec g729abr8
    codec g729r8
    codec g729br8
    maximum sessions 2
    associate application SCCP
    dspfarm profile 1000 mtp
    codec g711alaw
    maximum sessions software 200
    associate application SCCP
    dial-peer cor custom
    name SRSTMode
    dial-peer cor list SRST
    member SRSTMode
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    translation-profile incoming PSTN-incoming
    incoming called-number .
    voice-class codec 10
    voice-class sip call-route p-called-party-id
    dtmf-relay rtp-nte
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    translation-profile incoming MPLS-incoming
    session protocol sipv2
    session target sip-server
    incoming called-number ....
    incoming uri from 100
    voice-class codec 20
    dtmf-relay rtp-nte
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    translation-profile outgoing MPLS-outgoing
    destination-pattern 5[0-35-9].....
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    session target ipv4:41.206.187.71
    session transport udp
    voice-class codec 20
    dtmf-relay rtp-nte
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    session protocol sipv2
    session target sip-server
    session transport udp
    incoming called-number 0122365....
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    codec g711ulaw
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    translation-profile incoming PSTN-incoming
    session protocol sipv2
    session target sip-server
    session transport udp
    incoming called-number 012237280..
    dtmf-relay rtp-nte
    codec g711ulaw
    no vad
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    translation-profile incoming PSTN-incoming
    session protocol sipv2
    session target sip-server
    session transport udp
    incoming called-number 01223506701
    dtmf-relay rtp-nte
    codec g711ulaw
    no vad
    dial-peer voice 210 voip
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    translation-profile outgoing PSTN-outgoing
    destination-pattern +...T
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    dtmf-relay rtp-nte
    codec g711alaw
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    dial-peer voice 211 voip
    description *** Outbound ISDN for SRST and emergency ***
    translation-profile outgoing PSTN-outgoing
    destination-pattern 9.T
    session protocol sipv2
    session target ipv4:83.245.6.81
    session transport udp
    dtmf-relay rtp-nte
    codec g711alaw
    no vad
    dial-peer voice 212 voip
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    translation-profile outgoing PSTN-outgoing
    destination-pattern 11[02]
    session protocol sipv2
    session target ipv4:83.245.6.81
    session transport udp
    dtmf-relay rtp-nte
    codec g711alaw
    no vad
    dial-peer voice 2000 voip
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    preference 1
    destination-pattern 542....
    session protocol sipv2
    session target ipv4:152.63.1.19
    voice-class codec 10
    voice-class sip call-route p-called-party-id
    dtmf-relay rtp-nte
    no vad
    dial-peer voice 2001 voip
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    preference 2
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    session target ipv4:152.63.1.100
    voice-class codec 10
    voice-class sip call-route p-called-party-id
    dtmf-relay rtp-nte
    no vad
    dial-peer voice 2002 voip
    description *** Outbound to CUCM Teritiary ***
    preference 3
    destination-pattern 542....
    session protocol sipv2
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    voice-class codec 10
    voice-class sip call-route p-called-party-id
    dtmf-relay rtp-nte
    no vad
    dial-peer voice 999010 pots
    service stcapp
    port 0/1/0
    dial-peer voice 999011 pots
    service stcapp
    port 0/1/1
    dial-peer voice 999012 pots
    service stcapp
    port 0/1/2
    dial-peer voice 999013 pots
    service stcapp
    port 0/1/3
    sip-ua
    no remote-party-id
    gatekeeper
    shutdown
    call-manager-fallback
    secondary-dialtone 9
    max-conferences 4 gain -6
    transfer-system full-consult
    ip source-address 10.198.2.9 port 2000
    max-ephones 110
    max-dn 400 dual-line no-reg
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    time-zone 22
    time-format 24
    date-format dd-mm-yy
    line con 0
    login local
    line aux 0
    line 2
    no activation-character
    no exec
    transport preferred none
    transport input all
    transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
    stopbits 1
    line 131
    no activation-character
    no exec
    transport preferred none
    transport input all
    transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
    stopbits 1
    line vty 0 4
    session-timeout 60
    exec-timeout 60 0
    privilege level 15
    login local
    transport input all
    line vty 5 15
    session-timeout 60
    exec-timeout 60 0
    privilege level 15
    login local
    transport input all
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    ntp server 10.1.30.1
    end
    eucamvgw01#
    Sh SCCP
    =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.03.03 17:57:44 =~=~=~=~=~=~=~=~=~=~=~=
    SCCP Admin State: UP
    Gateway Local Interface: GigabitEthernet0/0
    IPv4 Address: 10.198.2.9
    Port Number: 2000
    IP Precedence: 5
    User Masked Codec list: None
    Call Manager: 10.198.2.9, Port Number: 2000
    Priority: 3, Version: 7.0, Identifier: 3
    Call Manager: 152.63.1.19, Port Number: 2000
    Priority: N/A, Version: 7.0, Identifier: 4
    Trustpoint: N/A
    Call Manager: 152.63.1.100, Port Number: 2000
    Priority: N/A, Version: 7.0, Identifier: 5
    Trustpoint: N/A
    Call Manager: 172.27.210.5, Port Number: 2000
    Priority: N/A, Version: 7.0, Identifier: 6
    Trustpoint: N/A
    MTP Oper State: ACTIVE - Cause Code: NONE
    Active Call Manager: 152.63.1.19, Port Number: 2000
    TCP Link Status: CONNECTED, Profile Identifier: 1000
    Reported Max Streams: 400, Reported Max OOS Streams: 0
    Supported Codec: g711alaw, Maximum Packetization Period: 30
    Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
    Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
    Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
    TLS : ENABLED
    Transcoding Oper State: ACTIVE - Cause Code: NONE
    Active Call Manager: 152.63.1.19, Port Number: 2000
    TCP Link Status: CONNECTED, Profile Identifier: 1001
    Reported Max Streams: 36, Reported Max OOS Streams: 0
    Supported Codec: ilbc, Maximum Packetization Period: 120
    Supported Codec: g722r64, Maximum Packetization Period: 30
    Supported Codec: g729br8, Maximum Packetization Period: 60
    Supported Codec: g729r8, Maximum Packetization Period: 60
    Supported Codec: gsmamr-nb, Maximum Packetization Period: 60
    Supported Codec: pass-thru, Maximum Packetization Period: N/A
    Supported Codec: g711ulaw, Maximum Packetization Period: 30
    Supported Codec: g711alaw, Maximum Packetization Period: 30
    Supported Codec: g729ar8, Maximum Packetization Period: 60
    Supported Codec: g729abr8, Maximum Packetization Period: 60
    Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
    Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
    Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
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    Active Call Manager: 152.63.1.19, Port Number: 2000
    TCP Link Status: CONNECTED, Profile Identifier: 1002
    Reported Max Streams: 16, Reported Max OOS Streams: 0
    Supported Codec: g711ulaw, Maximum Packetization Period: 30
    Supported Codec: g711alaw, Maximum Packetization Period: 30
    Supported Codec: g729ar8, Maximum Packetization Period: 60
    Supported Codec: g729abr8, Maximum Packetization Period: 60
    Supported Codec: g729r8, Maximum Packetization Period: 60
    Supported Codec: g729br8, Maximum Packetization Period: 60
    Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
    Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
    Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
    TLS : ENABLED
    Alg_Phone Oper State: ACTIVE - Cause Code: NONE
    Active Call Manager: 152.63.1.19, Port Number: 2000
    TCP Link Status: CONNECTED, Device Name: AN71FEF7F070080
    Reported Max Streams: 1, Reported Max OOS Streams: 0
    Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
    Supported Codec: g711ulaw, Maximum Packetization Period: 20
    Supported Codec: g711alaw, Maximum Packetization Period: 20
    Supported Codec: g729r8, Maximum Packetization Period: 220Supported Codec: g729ar8, Maximum Packetization Period: 220
    Supported Codec: g729br8, Maximum Packetization Period: 220
    Supported Codec: g729r8, Maximum Packetization Period: 220
    Supported Codec: ilbc, Maximum Packetization Period: 120
    Alg_Phone Oper State: ACTIVE - Cause Code: NONE
    Active Call Manager: 152.63.1.19, Port Number: 2000
    TCP Link Status: CONNECTED, Device Name: AN71FEF7F070081
    Reported Max Streams: 1, Reported Max OOS Streams: 0
    Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
    Supported Codec: g711ulaw, Maximum Packetization Period: 20
    Supported Codec: g711alaw, Maximum Packetization Period: 20
    Supported Codec: g729r8, Maximum Packetization Period: 220
    Supported Codec: g729ar8, Maximum Packetization Period: 220
    Supported Codec: g729br8, Maximum Packetization Period: 220
    Supported Codec: g729r8, Maximum Packetization Period: 220
    Supported Codec: ilbc, Maximum Packetization Period: 120
    Alg_Phone Oper State: ACTIVE - Cause Code: NONE
    Active Call Manager: 152.63.1.19, Port Number: 2000
    TCP Link Status: CONNECTED, Device Name: AN71FEF7F070082
    Reported Max Streams: 1, Reported Max OOS Streams: 0
    Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
    Supported Codec: g711ulaw, Maximum Packetization Period: 20Supported Codec: g711alaw, Maximum Packetization Period: 20
    Supported Codec: g729r8, Maximum Packetization Period: 220
    Supported Codec: g729ar8, Maximum Packetization Period: 220
    Supported Codec: g729br8, Maximum Packetization Period: 220
    Supported Codec: g729r8, Maximum Packetization Period: 220
    Supported Codec: ilbc, Maximum Packetization Period: 120
    Alg_Phone Oper State: ACTIVE - Cause Code: NONE
    Active Call Manager: 152.63.1.19, Port Number: 2000
    TCP Link Status: CONNECTED, Device Name: AN71FEF7F070083
    Reported Max Streams: 1, Reported Max OOS Streams: 0
    Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
    Supported Codec: g711ulaw, Maximum Packetization Period: 20
    Supported Codec: g711alaw, Maximum Packetization Period: 20
    Supported Codec: g729r8, Maximum Packetization Period: 220
    Supported Codec: g729ar8, Maximum Packetization Period: 220
    Supported Codec: g729br8, Maximum Packetization Period: 220
    Supported Codec: g729r8, Maximum Packetization Period: 220
    Supported Codec: ilbc, Maximum Packetization Period: 120
    eucamvgw01#

  • Incoming calls issue in Third Party SIP Phone

    Hi,
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    |PretransformTagsList=SUBSCRIBER
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    |TagsList=SUBSCRIBER
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    |AlertingName=Syed Ahmer
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    From: "Syed Ahmer" ;tag=8787406~039e2a80-8561-4586-8954-d01ed2aa12c8-246211918
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    Date: Thu, 30 Jan 2014 07:17:38 GMT
    Call-ID: [email protected]
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    User-Agent: Cisco-CUCM8.5
    Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
    CSeq: 101 INVITE
    Expires: 180
    Allow-Events: presence
    Send-Info: conference, x-cisco-conference
    Alert-Info:
    Contact:
    Remote-Party-ID: "Syed Ahmer" ;party=calling;screen=yes;privacy=off
    Max-Forwards: 70
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