Infinity connection to sky demand

Hello all. We recently moved from sky to bt for our internet. Our wii refused to connect and we had to make some changes to our hub settings. Managed to get the wii connected but now we cannot connect the wireless connector for on demand. Wps doesn't work any more as we had to switch it off to get the wii to work. Bt and sky just keep passing the buck between each other but that doesn't help me. Please some one help me out

Crash12 wrote:
Hello all. We recently moved from sky to bt for our internet. Our wii refused to connect and we had to make some changes to our hub settings. Managed to get the wii connected but now we cannot connect the wireless connector for on demand. Wps doesn't work any more as we had to switch it off to get the wii to work. Bt and sky just keep passing the buck between each other but that doesn't help me. Please some one help me out
Should be no reason why you cannot connect.
Is there a reset button on the connector.
You can get the instructions from Sky here:
http://help.sky.com/tv/using-on-demand/set-up-on-demand/preview
From that page you can alsp download the user instructions
But more likely just wants a reset on the Sky On demand connector rto pick up the new settings.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • New Infinity Connection Slow and Keeps Dropping ou...

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    When the phone engineer visited he said that he would try and connect the Infinity in the green box. – When he went to do this he tried to obtain our patching information and was informed that there was no live order for infinity on our number… As there was nothing more he could do he left.
    We then checked with BT and they confirmed that we do have an order for infinity and that there was a problem that needed and engineer to look at. (We have a box and are paying for the service already…
    We were told last week that an engineer was going to attend on Monday 13th Jan and that we definitely would have a connection by last Monday at the latest… - no engineer attended despite my wife spending her 3rd day in the house waiting for an engineer!
    She phone BT on Tuesday and was told that there was a problem and she would be contacted by Thursday Morning at the latest. – Needless to say , No phone call!!
    We really need to sort this connection out.  Is there anyone who can take this and run with it until it’s sorted? – We are getting nowhere talking to random individuals who have no real history of our connection history.
    Please Help!
    Doug

    Hi dougchapel,
    Thanks for posting and welcome!
    I'm sorry for the problems you're having getting set up on BT Infinity.  I can help get you sorted from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.
    Cheers,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • BT Infinity Connection Issue (On Going)

    Hi, i've been having problems with my connection over the past 2 weeks and since it seems that none of the people i talk to have any idea what's going on, i thought that i would post my issue on here and see if any one can help. I will try to keep this post up to date with any developments, and i will try to respond promptly to any questions. 
    For a brief summery, see Short story. For more detail, see Long story.
    Any thoughts, ideas or sympathies would be apprechiated.
    Thanks
    //First post, please be gentle
    =================
    ===Short story===
    =================
    -25th of January: Infinity installed.
    -7th of March: Speed drops significantly and connection become unstable.
    -8th of March: Problem reported to BT.
    -13th of March (Morning): Engineer visits, finds no problem with the line, changes both the router and the modem. No change.
    -13th of March(Afternoon): BT calls to claim that the problem is resolved. No change.
    -14th of March: Connection on router starts to drop out every 2 hours, but green DSL light on modem remains lit.
    -15th of March: Sencond engineer visit, clueless as to nature or cause of problem. Changes router and modem. Performs lift and shift. No Change.
    -16th of March: Connection now drops out every 3-5 minutes.
    -17th of March: Issue reported as a fault, engineer visit scheduled for the 20th to perform "triage". Optimism: Low.
    -18th of March: Very sad student can't play games or do Uni work. =[
    -19th of March: Will probably have to go back to Uni over spring break to work. =O
    ================
    ===Long Story===
    ================
    On the 25th of January i had BT Infinity installed and was amazed when my download speed shot up to 38MB (from 5), and my upload was a staggering 9 MB (from 0.7). As a gamer, this was at the time fantastic.
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    Sorry, that was hilarious. I pressed the reply button and the page came up saying that my router had lost connection.
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    The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
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    I have not tried bypassing the Home Hub either. I've been a good boy and only done what BT has told me to.
    Do you think that it could help?

  • BT Infinity Connection Problems

    Hi, I recently got BT Infinity 2 at the start of the July after having enough of Virgin Media's awful service. When BT Infinity was first installed, the BT engineer said to me that I should be recieving around 60 download and about 20 upload due to how close I live to the exchange box. For the first few weeks everything was running fine, I was getting around 40 download, 18/20 upload and about 20 ping which was fine for me however after a few weeks everything turned awful.
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    It could be that you have an internal wiring problem.  
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