Insane day with Adobe India support becomes disaster

I started with a few problems with Pr CS6 suddenly unable to render anything above 720 after the recent "updates". After several hours with Adobe India "support" uninstalling video drivers and things kept getting worse and worse. Suddenly the support person, Richa Sethi, said it was time for her to go home... Gone!!! When I called back a few hours later I was told there was "no record" of my previous support call... and the new support person proceeded to do even more damage, concluding with the suggestion that I reolad the operating system. And all the programs. And all the updates. And all the rest.
Not in any mood to waste a few dozen hours, I contacted Nivida (also in India, unfortuantely) who managed to at least restore the functions that Adobe India Support had managed to destroy... And now I can again use other programs (Edius 6.5)... but Premiere CS6 and CS5 still open to a blue screen... which is worse than when I started with only a rendering issue... and a DVD compliling issue... and a Media encoder failure problem. A few weeks back they spent a month on a codec issue... and failed to solve that problem. (I eventually found the solution in the forum)
Somebody needs to start a very large class action lawsuit against Adobe for inflicting this kind of incompetence on an unsuspecting public. If I had some way of reverting my existing CS6 projects to CS5.5 or CS5 I would demand a total refund for this worthless waste of time masquerading as an "update" by Adobe. I will certainly NEVER buy another Adobe product. Ever.
Hello, Adobe? You're not saving anything when your outourced foreign "support" wastes hours and hours and accomplishes absolutely nothing. Hire back the US techs who can speak clearly and actually solve problems instead of making things worse and worse and worse!!!
I am so infuriated I am ready to chew the woodwork. Horrible, horrible, horrible!!!!!!!

timtro wrote:
The gist of the principal one seems to be "It is not our software, stupid. It is your system."
The "system" worked fine for CS4, CS5, CS5.5, Edius 6.5 and everything else. The problem was that after the "update", Premiere CS6 locked up on renders, CS6 Media Encoder stopped working after about 30 seconds and CS6 Encore could not complete a DVD without a brand new "hardware" error ... all appearing after the most recent updates. That's not "my system", that's Adobe software. When Adobe Support replaced the video driver that stopped working because it was not done correctly and Nvidia had to repair the damage.
As to the language, it's like they are not paying attention. In a chat session I said that errors had appeared during the rendering process and their reply was "I understand you are having trouble installing the program". Not even close!
It is also clear that they do NOT adequately understand the software. They simply read from a database of "solutions". Watch in the chat and you will find word-for-word the same replies to the same keywords.
Which is precisely my point! So why take it issue with me? Like most Adobe users, I have been burned by their "support". I do not recall it being much better before it was out-sourced, either.

Similar Messages

My Day With Adobe CC

Well I've had a [expletive deleted] of a day with your Adobe Creative Cloud. Let me tell you about it:
1) Had to replace a single bit of video footage in Premiere project I was working on. It was eported as an FLV originall, as it was a Flash file originally.
2) Went to export the video. No longer able to export the video as FLV. Flash doesn't export it anymore. Export it as mov.
3) Replace footage in Premiere with mov. Export media.
4) Export failed for unknown reason. Twelve times.
5) Review details on this error code on Adobe forums.
6) Resolve that Media Encoder is having a problem accessing the file for export.
7) Notice that Adobe has installed ME CC on top of ME CS6.
8) Remove ME CS6 and ME CC from applications (which doesn't actually uninstall the programs from Mac)
9) Adobe CC app doesn't update that I've uninstalled them.
10) Quit Abobe CC
11) Start Above CC
12) You've been logged out of Adobe CC
13) Try logging into CC. Nothing happens.
14) Try logging into CC. Nothing happens.
15) Quit CC.
16) Open CC.
17) Try logging into CC. Nothing happens.
18) Reference Adobe forums
19) Rename OODB (or somthing folder) to OODB so you can login.
20) Login.
21) ME CS6 and ME CC are still installed, of course.
22) Find out how to uninstall programs installed by CC since CC doesn't actually do it itself.
23) Uninstall ME CS6 and CC to start all over again.
24) Intall ME ME CC.
25) Try to export flash FLV again. No dice.
26) Uninstall all CS6 programs in the event theres an old version of ME that's attached to Premiere
27) Reinstall all CC apps I have.
28) Try to export FLV from Flash. Can't
29) Why? FLV's no longer supported by CC.
30) Export video as mov.
31) The required version of Adobe Media Encoder is not installed or the installation is damaged.
32) While that's happening, all the other flvs in the Premeire project are no longer valid, so now I have 5 pieces of footage that I can't export through Adobe Flash. Awesome!
33) Frustrated with that, upon reinstall, Dreamweaver opens up again and would you look at that. Coder Workspace no longer exists, so the workspace I was accustomed to using is gone. Thanks for that.
So basically my entire setup is now [expletive deleted]. And I still can't export the first piece of video that I wanted to export. And I've been problem solving your software problems for about 12 hours.
I guess there's not one specific question in there since everything is pretty much broken now. Maybe if you can either tell me how to fix my setup, or barring that why I'm paying you for a product that doesn't seem to work at all I'd appreciate it.

Not the same problem, but a possible solution http://forums.adobe.com/thread/1408331?tstart=0

WHAT'S WITH ADOBE? SUPPORT CHAT ADVERTISES 24x7 AVAILABILITY BUT IT IS CLOSED.

If you are not a member of Abode Support, please do *not* respond to this question except to prompt Adobe Support.
I need Adobe expertise on this licensing issue and haven't time for community guesswork.
I have a license for Tech Suite 4.
Hard disk crashed and install was lost.
I need the software again for the new drive. It's Windows 7.
Do I download the trial and apply the license, or is there another package?
If my Suite 4 license is valid for Suite 5, please send me that URL and license application instructions.
Thank you.

Thank you, Ned, for your reply.
Point 1: Technical Help (Needs your response please)
Thank you for the recommendation to find version 4 products, and that a
Suite 4 license is not valid for Suite 5.
Unfortunately, Technical Communication Suite 4.0 is not listed on the page
http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
Please, have you a link to obtain it?
Also, I have an installation key in the format
9999-9999-9999-9999-9999-9999.
Is that sufficient to activate/licence the product during (or perhaps
post) installation?
Point 2: Technical Support Philosophy (No response required)
I am not interest in debate, but in my view, the concept of "Support
Community is just an approach that Adobe (and other software vendors) use
to reduce the cost of technical support, and since contributors are not
necessarily experts certified or backed by Adobe, responses are not
reliable. No need to respond to this point. We'll just have to agree to
disagree. My point is that serious people want "Adobe Technical Support"
and have no time to deal with amateurs in a so-called "support community."
Point 3: Chat Availability (No response required)
While chat may be offered only at certain hours, it is clearly advertised
as 24x7 right on the adobe website.
I have included instructions as to where it is advertised, with a screen
shot.
No need to respond to this point, but you might want to tell someone
responsible for website content that the message is incorrect.
To locate the message:
1. Click
https://helpx.adobe.com/contact.html?step=CPTV_downloading-installing-setting-up_downloadi ng-installing_stillNeedHelp
2. Then scroll down to the header "Recommended" with white text on blue
background.
This is what is rendered:
Regards,
Scott
Scott Edelstein
<Removed by Moderator>

First Day With Adobe SpeedGrade CC with Direct Link

I thought it would be interesting to share my first day using the new Adobe SpeedGrade CC with everyone. Most would be embarrassed to do this, not me.
This is NOT a tutorial, but more of a way to show you what I am struggling with and what I like. So if you are having your first day with this program you might run in to similar items.
Perhaps even a product manager from Adobe might watch this and help him what they should work on next.
Issues I had:
Where are the Curves adjustments?
How do I sharpen an image?
Can you use the tracker backwards?
Why didn’t my track work?
Playback at 10fps (not real time with my Monster Computer)
How do you blend layers?
How do you zoom into the timeline?
Things I love:
Doesn’t crash like Resolve
DIRECT LINK!!!! Love it!
2 up and 3 up for shot matching.
No more XML and EDL!!!!

Dave,
I'm basically a noob here too ... only been working with this for what, 5 months?
Yea ... would LOVE the option to switch to a curves-based control, one each for luminosity/R-G-B at the least. I've put in a feature-request for that, as have apparently some others. Maybe next year in ... oh well.
Also ... you might have noted, there's no skin line in the vectorscope! Ridiculous, and that's ALSO been feature-requested by people ... again, maybe next year in ... oh well.
Still ... but dang this program does work fast in concert with P-Pro as your NLE. One bit of advice. In a P-Pro/Sg/Ae workflow, the link from/to P-Pro and Speedgrade works perfectly well both ways. HOWEVER ... your Sg grades do not come into Ae if you send the project from P-Pro to AfterEffects. Now ... if you save your P-Pro projects with it's Sg grades ... then open Ae and use its Dynamic Link feature to pull a P-Pro project into Ae, your grades from Sg come in just fine thank you.
And anything you do in Ae comes into Sg on a different layer that you aren't allowed to 'touch', so you can do fx work afore grading and see how the footage looks including the fx, but you can't touch the fx layer of the timeline (other than to turn on/off visibility in the monitor) to do anything to it.
Still ... easy workarounds, NO time to transcode/export/import ... glory hallelujah!
Neil

How can I get in contact by telephone with Adobe tech support for Premiere Elements 12?

The Adobe support pages on their web site are a maze and I keep going in circles and can't find how to actually talk on the phone or chat with tech support. Help please.

pastorok
Please click on the following link, and, when it opens, click on the statement "Still need help? Contact us." to bring up Adobe Chat. I would suggest that you select a topic such as "Downloading, Installing, and Setting Up" or "Orders, Refunds, and Exchanges" to get through to Adobe Chat. Otherwise, you are likely to get bounced back to the forums with those link opportunities.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
Please let us know if we can be of any assistance with your Premiere Elements workflow. We are not Adobe. Just users in user to user forum. If Serial Number Issues or Activating My Product, Adobe is the only one to resolve that type of issue. In that case, also use the link above with the Serial Number Issues or Activating My Product topic.
Thank you.
ATR

Total Frustration With Adobe Support!

Just a rant about current practices at Adobe......
Adobe's new flagship Photoshop CS4 Extended is hyped as the "Cat's Meow" of photo editing and graphics software. It has some of the most advanced features available including 3D, hardware rendering, advanced stacking, HDR, etc., etc., etc. It actually may be the most fantastic editing software anywhere! But, you can't prove it by me.... Not yet, and maybe not ever....
I can't install it! I have attempted to put it on two of my systems. One a Dell, the other a Gateway. Each has Win XP Home edition. After over six hours of install, uninstall, upgrade video drivers, download 814 megabyte files "twice," install Windows Service Pack 3, etc., etc., I finally called Adobe Support only to be totally disappointed with the non-support.
First, I am subjected to a lengthy wait listening to loud, bad, music loops. Next I'm connected to a "support" person, apparently in India or Pakistan with an accent making it very difficult to understand his "English." He wasn't at all interested in learning about "where" the installation had failed, but just wanted to shovel me off to download a "Windows Cleaner" and "CS4 Cleanup Script." He informed me that I may have to uninstall "ALL ADOBE PRODUCTS" before installing the CS4 Extended Trial.
Now the above statement is just plain stupid, especially from an Adobe representative! Try Adobe Flash, Photoshop versions 5, 7 and CS each complete with dozens of plug-ins, hundreds of actions, specialized settings, etc. How about Adobe Frame Maker with hundreds of projects, Adobe Quick Time, Adobe Encore, Adobe Premier, etc., etc., all with myriad data, plugins, etc. We're talking weeks of reinstall or a complete reinstall of the disk which would, of course, wipe out CS4 EXtended (if it were ever installed - LOL).
So after once again uninstalling the remnants of CS4, installing and running the Win cleanup and CS4 cleanup and reinstall of CS4 Extended - guess what? Yep, failed at exactly the same point - the installation of "Adobe Media Player."
I've wasted two days on simply trying to evaluate CS4 Extended. I've installed a service pack I didn't want or need. I've completely lost Flash thanks to the CS4 Cleanup script and still have no CS4 trial installation. I'm writing this while again listening to bad, loud music loops (for the past 45 minutes).
Listen up Adobe - I've spend many, many thousands of dollars with your company and deserve better treatment. Will I purchase CS4 Extended? It's not likely and becoming less likely with every bar of bad, loud, music loop. Do you actually want to sell your products? Then get some knowledgeable technical support people who can help sort out issues like this and make them available. Don't have some 1st level "support" dweeb who speaks the native language of the country where the support is to be given with an accent so strong that it's impossible for a native speaker to understand. Don't have someone who insults the intelligence of the potential customer with silly statements. In addition to the statement about possibly removing "all Adobe" software before the install, he make the mistake of telling me that this was only "Trial Software" an therefore not necessarily a "stable" and trouble free version. I had to remind him that Adobe states that you simply pay for then receive the unlock code and this "unstable" trial version becomes the "real" and "very expensive" CS4 release version! Give me a break already!!
End rant..... Beware. If you order CS4 maybe you should download the trial version first and be certain it will install and run on your system. I hope you have better luck than I've had.
Best regars,
Lin Evans
303-776-8897
[email protected]

Hi Marian,
Assuming Adobe actually "reads" the forum, I believe that my statement
was appropriate since there are few, if any, other viable ways of
actually getting the message to them. "Support" is terrible unless one
can get to second tier and that's only available usually "after" you
have spent your money and discovered the issues. It certainly has not
"always" been like this. In the old days one actually could speak with a
"technical" support person and didn't have to jump through the hoops
with inexperienced first tier people who know just enough to be
dangerous! Of course it's more difficult in trying economic times and
taking support off-shore is common to a huge number of U.S. companies
with varying degrees of success. I'm certain that many simple question
could be answered in such a fashion, but not all and though forums like
this are very helpful, users also frequently do not have all the
information necessary to help resolve technical issues.
It is indeed the "trial version" which I downloaded (twice) and with
which I'm having the problems. The solution offered on this forum did
indeed get CS4 Extended on my system. Unfortunately, without the Adobe
Media Player which may, or may not be of significant importance which is
yet to be determined.
Yes, I'm a user of "many" Adobe Products since there has been an Adobe
company, and a user of Photoshop since the first release. My sole
purpose for CS4 Extended is for the 3D output. Otherwise CS works just
fine. I'm not really influenced by marketing, only interested in the 3D
output to video. I write tutorials and templates, for a presentation
slideshow software with which I prepare image "objects" by using chroma
key software to create individual frames from video and animate as still
objects. Having a way to easily output cubes, cones, or other 3D
objects, etc., with chroma key green or blue backdrops is important to
me. CS4 Extended has this feature which I need, and I don't know of
other software presently available and which will fit into my workflow.
Photoshop CS works fine for the majority of my photo and graphic
manipulation, but it doesn't have this new and useful feature which I need.
I'm not upset with Adobe marketing - they actually pretty much advertise
truthfully in this case. Nothing which I've heard or seen from Marketing
at Adobe has really stretched the truth beyond credibility. I am upset
with Adobe's support service. It's gotten progressively worse over the
years and the arrogance has multiplied. There's an old saying which
somehow rings true here: you get what you pay for. One good technical
support person is worth half a dozen of what I'm seeing off-shore. They
are underpaid, inexperienced and generally (in my experience) short and
arrogant with potential customers. This isn't good for business. CS4
Extended is a comparatively expensive investment and Adobe should go
out of their way to help facilitate the installation and use of their
trial versions. After all, that's what will eventually convince the
majority of people to buy or not.
Best regards,
Lin

Problems with Adobe account and Adobe support!

We bought in December 2012 "Creative Cloud for teams" (10 licenses).
I have since started our problems with support Adobe that continue today: (
1. We do not receive invoices by e-mail - every month we have to ask several times adobe support on the current invoice and then wait for it a few weeks!
2. We receive e-mail confirmation with errors - confirmation of transactions on a credit card that we receive by e-mail are wrong - no part of the information.
3. No confirmation on Adobe account - on account do not have Adobe confirmation of financial operations for the month.
4. No information about the subscription on Adobe account - There is no information about subscriptions purchased
We contact every few days with Adobe and get the standard answer "please wait 2-3 business days..." ..... and nothing.
Adobe... why you're doing jokes about the business customer?

Ehhh...
Every company in Poland who buys a service or product Adobe need VAT invoice (
required document).
I have in my Adobe account information only payments for the month of December.
For this month I print the invoice (screenshot below).
But unfortunately there is no information on payments for the next month - a technical error Adobe account!
My friend also has a company and subscription and have all the information in Adobe account (screenshot below).

When loading the program, the loading, circular icon will not stop. It seems like it is trying to load and can't. Since Adobe tech support won't help with version 13, I need your help.

I just bought this and was trying to load it for the first time and the circular icon just keeps flashing like it is trying to load and can't. Most elements come up but I am wondering why it is still flashing like it is trying to load.
At times, the drop down menus will not stay up. When I click on them, they flash and then disappear.
This is not a blank message.

Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!

Can't download DW5.5. Error with Adobe Download Assistant

I am getting error 100 with the Adobe Download Assistant (ADA). The log is below. IE can connect to https://www.adobe.com/cfusion/flex2gateway so why is ADA having problem? I wish Adobe didn't take away the direct download links. Searching the forums it seems lots of people are having problems with iADA and it must be causing support headache for Adobe.
My suggestion is for people who know what they're doing, provide the direct links. For people who don't know what to do after the download or have slow connection, they can use ADA.
6/27/2011 12:09:52.332 [ERROR] handleLoginFault - (mx.rpc::Fault)#0
content = (Object)#1
errorID = 0
faultCode = "Client.Error.MessageSend"
faultDetail = "Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/'"
faultString = "Send failed"
message = "faultCode:Client.Error.MessageSend faultString:'Send failed' faultDetail:'Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/''"
name = "Error"
rootCause = (mx.messaging.events::ChannelFaultEvent)#2
    bubbles = false
    cancelable = false
    channel = (mx.messaging.channels::SecureAMFChannel)#3
      authenticated = false
      channelSets = (Array)#4
      connected = false
      connectTimeout = -1
      enableSmallMessages = true
      endpoint = "https://www.adobe.com/cfusion/flex2gateway/"
      failoverURIs = (Array)#5
      id = (null)
      mpiEnabled = false
      netConnection = (flash.net::NetConnection)#6
        client = (mx.messaging.channels::SecureAMFChannel)#3
        connected = false
        maxPeerConnections = 8
        objectEncoding = 3
        proxyType = "none"
        uri = "https://www.adobe.com/cfusion/flex2gateway/"
      piggybackingEnabled = false
      polling = false
      pollingEnabled = true
      pollingInterval = 3000
      protocol = "https"
      reconnecting = false
      recordMessageSizes = false
      recordMessageTimes = false
      requestTimeout = -1
      uri = "https://www.adobe.com/cfusion/flex2gateway/"
      url = "https://www.adobe.com/cfusion/flex2gateway/"
      useSmallMessages = false
    channelId = (null)
    connected = false
    currentTarget = (mx.messaging.channels::SecureAMFChannel)#3
    eventPhase = 2
    faultCode = "Channel.Connect.Failed"
    faultDetail = "NetConnection.Call.Failed: HTTP: Failed: url: 'https://www.adobe.com/cfusion/flex2gateway/'"
    faultString = "error"
    reconnecting = false
    rejected = false
    rootCause = (Object)#7
      code = "NetConnection.Call.Failed"
      description = "HTTP: Failed"
      details = "https://www.adobe.com/cfusion/flex2gateway/"
      level = "error"
    target = (mx.messaging.channels::SecureAMFChannel)#3
    type = "channelFault"

abdu wrote:
The Assistant is a Windows application which I expect it will download and install DW for me. How is a browser involved in this scenario?
i don't have any of the CS products installed and the cleaner didn't have any work to do.
Sorry, I thought the Cleaner would do it. Did another search and found these instructions to remove the download manager:
http://kb2.adobe.com/cps/400/kb400533.html
The browser is involved because it runs as a plugin of the browser. Plugins are different for the browsers. IE typically runs through ActiveX whereas other browsers run through a java enabled version. By trying the download in another browser you can rule out where the problem lies. Otherwise, I feel your only solution is to get in touch with Adobe support because this is a user-to-user community and there won't be much more help than KB articles. Also with Adobe email support you can email them log files to look at. It's along the process and will explain as you go.

Adobe Tech Support NOT Helpful...WORTHLESS?!

I'm flabbergasted, truly.
I've had one issue with InDesign and hyperlinking. First, I posted the issue here to the forum. No one responded.
So, I opened a case with Adobe tech support. I uploaded sample files. I responded in a timely manner. I ran through every exercise they gave me. Nothing seems to fix the issue.
After so many tries, Tech Support passes me on to someone else (I'm assuming they are escalating the issue?).
The new person starts from stratch, rather than building on the previous work.
Today, they even went so far as to ask me to upload samples/examples of the error and to ask me what the username and password was for the FTP. Uh, its the FTP info that is listed on the tech support website on my case page. Shouldn't THEY know this?? And I can clearly see my attachment of samples/examples right on my case webpage.
Am I missing something here?? Is Tech Support worthless??
Case #181420799.
This is the second time I've tried to work this issue through tech support. The first time, after samples/examples, etc., they referred me to Acrobat Developer forums...seriously.
Insight?? Help??

Here's what I posted to tech support: Here's my hyperlinking issue.
I have an InDesign document with 100+ hyperlinks. When a new hyperlink is created and the document exported to PDF, the new hyperli
nk repeats throughout the new PDF.
Each hyperlink is uniquely created and named.
This is how I create:
New Hyperlink Destination>
Type: URL
Name: Unique Name
URL: http//www.uniquename.com
Then I type and select the text that I want to hyperlink.
New Hyperlink>
Name>Unique Name
Type>URL
Name: select the corresponding hyperlink
click OK.
So, let's say I have 100 hyperlinks, and I need to add a new one, but the new one needs to go in the 51st spot. So, I complete all
the above steps. When I export from InDesign to Acrobat, the 51st link now repeats from 51 through 100.
The only way for me to correct the error is to delete the hyperlinks (not the destinations) 51 through 100 from the palette and re-create them.
I've attached both the PDF and the ID file for your consideration.
Operating System: Windows XP Professional
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: No
Same results with different computer?: No
Recent System Hardware or Software change?: No

I bought iphone 5c 4-5 days back from india and today back button of this phone not working, i am totally dissatisfy with the apple service support. i want replacement

(i bought iphone 5c 4-5 days back from india and today back button of this phone not working, i am totally dissatisfy with the apple service support. i want replacement.)
Hello i am nitin from india, i purchased a iphone5c because i heard that iphone comes with a great coustmer service, but this statment becomes totally wrong today, when i faced coustmer executive at service center of iphone then he said that i have to check it out and it may be a physical damage, ( how it is possible even i carried this phone with anti shock cover guard and its never fall down from my hand.) the simple thing i know that i want my phone replaced, otherwise it would be a great mistake of my life to purchase an iphone.
Thanks to all apple team for your wonderful service,

Welcome to the user to User Technical Support Forum provided by Apple.
For your issue... See here...
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57
Apple Warranty > http://www.apple.com/legal/warranty/
iPhone Warranty > The warranty is only valid in the country of original purchase... Except for EU Countries...

Trying this again as I'm getting no where with Adobe Support!!!

This should have been really simple. I have submitted this questions three times now as well as two separate support tickets, plus a call to Adobe support direct and basically no help at all!!!
I need to rename our premier partner site post a merger which resulted in a company name change. I have updated the Adobe ID with mixed results (some parts of the service reference the old name (e.g., Kuler) and certain support services now say that the email address is not associated with that service (really helpful when you need to actually get support).
I contacted Adobe support by phone only to be told that I needed to raise a ticket - not a problem more than happy to follow proper process! So I did that then I got a response which did not address the issue at all and basically said that if it was "TOTALLY NECESSARY" (well it's a business people we only bother with the "totally necesary" and you would think that trading under a different name with the partner site - which is meant to be used for marketing purposes (isn't that what you pay your $2000 for ??? - would be kinda necessary!!!! I mean really?).
Ok so moving, on I was informed that the case would be escalated to Level 2 technical support. Then I heared absolutely nothing for five days except an auto generated email saying the case was about to be closed as the period to provide more information had lapsed. Well I had added more information to the email several times so clearly the case was never escalated and the support staff have just put it in the to delete pile (confirmed by the fact that the case no longer appears in the active case list or the closed case list - I have the emails and the case number - so what happened to the original case??? .
So What happened Adobe / Business Catalyst - your support used to be world class. Now you're right up there with Lenovo after sales service (non existant)!
So being the persistent chap I am (plus this must be resolved otherwise the new CEO is going to go balistic) I will provide the information again in the hope that someone from support will do the right thing and address my technical problems (not to mention the serious issues with Adobe support services):
Old site URL: veridicalconsulting.businesscatalyst.com
Old user email: (this is the origina ladmin user id that was used to request the move): [email protected]
The new Partner Name: (this is the new Partner Portal name we want our partner site moved to): DMS.Group or DMS Group or DMS-Group depending on any naming convention restrictions.
The new Partner URL: (the Partner's website address should be changed to): dms-group.businesscatalyst.com
The new Partner user email: [email protected] (since changing this email does not access the support website - error 4)
Permission to rename domain: Yes I formally request to have my partner site renamed per the details above
Previous Ticket number (which seems to have been ignored) 81737 and 82912 as I keep getting 5 day lapse notices even though I was informed that it would be escalated to level 2 technical support.
Could someone please do something about this as it's getting serious and we don't want the CEO getting involved (former barrister) and I don;t need the headache over what should be a relatively simple...ok this is what we are going to do....

Hi Peter
Renaming for the websites in your partner portal are fine. You just need to consider repathing as you've mentioned. You can do a find and replace to sort that..
Remnaing for the Partner address I believe is a little more involved. It probably invoved Adobe Engineering. I think only Adobe could tell you how it affects the setup. I believe you can't just rename the partner portal slug. Other things rely on it.
But I can suggest that this isn't really in the scope of what Adobe are obligated to support. A partner program is purchased, they don't claim that it's customisable. But since you're a partner, Im sure if you're nice about it, log a ticket and ask Support to escatlate it to ACCOUNTS, then Accounts will be able to help. If you just ask support they will give you a dumb response and close the ticket. So ask to have it escalated.
It'll mean that they may need to get engineering involved. Which takes the engineers away from developing BC.
But I wouldn't allude to Barristers. It'll get you nowhere and this is your bag, not adobes.
Brett

I have install and un-installed adobe flash player for the past 4 days with no sucess, on my mac bool pro 10.5.8 the newest version wont work with my ops, so I;m trying what apple said to do in the archives the ver. of 10.3.183.90 and it still wont

I having problem installng the older ver. of Flash player, I've been doing this for 4 days with no sucess, I spoke to apple support and they tried but no help I cant talk to anyone in Adobe and cant even get live chat help from them for some reason. I NEED HEPL
DAVE

Hi,
What does "still won't work" mean? Flash Player 10.3.183.90 is very old. You might find that many sites require a newer version of Flash Player to view content, perhaps this is what you mean by "still won't work". Depending on your system, you may be able to upgrade to OS X 10.6 which will enable you to install the newest version of Flash Player. There's lots of information on this on the internet. Just search for "upgrade OS X 10.5.8 to 10.6" or similar.
Maria

Inept Adobe Tech Support wasted an entire day of my life

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

I am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

i am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

Adobe Reader opens PDF files, nothing else.

Insane day with Adobe India support becomes disaster

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