Installation from MX 2004 Serial... Tech Support NIGHTMARE...

I'm sitting here on hold, and the staff at Adobe (or the outsourced help overseas..take your pick) can't seem to deliver me the proper serial number to upgrade from Studio MX 2004 (Macromedia) to ACS Web Premium. I've never experience such an enormous ball drop in tech support. Has anyone else had a problem with this. The serial on file with my account, for some reason, isn't working for the upgrade path.
If someone from Adobe is reading this; it's ridiculous, the fact that your support team isn't versed in the CS4 upgrade path's installation troubleshooting.
I've recorded my entire call with Adobe, and it's laced with incompetent service.
Yes, I'm super frustrated. Can someone, please shed some light on this for me?
Thanks

Dave,
>if someone from Adobe is reading this; it's ridiculous, the fact that your support team isn't versed in the CS4 upgrade path's installation troubleshooting.
Unfortunately, for the most part, you're speaking with your peers, endusers like yourself.
I suggest that you insist on speaking with a Stateside supervisor as there is nothing we can do other than offer our sympathy. I'd guess that the best times to call are probably midweek and early morning.
Neil

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