Integrations services error 4000 - integration services does not match the expected version

Question

I have a 2 node high availability cluster built on 2012r2 DataCentre. One VM continually fails to backup and gives the event log error
"Hyper-V Volume Shadow Copy Requestor failed to connect to virtual machine 'QuadPro' because the version does not match the version expected by Hyper-V (Virtual machine ID 094B6B22-BBED-4D0B-8E47-D8D4D0D3F986). Framework version: Negotiated (0.0) -
Expected (3.0); Message version: Negotiated (0.0) - Expected (5.0). To fix this problem, you must upgrade the integration services. To upgrade, connect to the virtual machine and select Insert Integration Services Setup Disk from the Action menu."
When I do the suggested action I get a message stating
"The computer is already running the current version of integration services (version 6.3.9600.16384)".
This VM was built through the failover management console under 2012r2. The VM in question is a 2008r2 standard server running a single database application.
Please advise.
Matt

Answer 1

Hi,
I have run the command using both nodes and get the following error:
PS C:\Users\*******> Get-VMIntegrationService -ComputerName node01 -VMName quadpro
Get-VMIntegrationService : A parameter is invalid. Hyper-V was unable to find a virtual machine with name quadpro.
At line:1 char:1
+ Get-VMIntegrationService -ComputerName node01 -VMName quadpro
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidArgument: (quadpro:String) [Get-VMIntegrationService], VirtualizationInvalidArgum
   entException
    + FullyQualifiedErrorId : InvalidParameter,Microsoft.HyperV.PowerShell.Commands.GetVMIntegrationServiceCommand
However I tried one of the other VMs for testing purposes (and to check syntax etc) and got the following success message.
PS C:\Users\******> Get-VMIntegrationService -ComputerName node02 -VMName appserver01
VMName      Name                    Enabled PrimaryStatusDescription SecondaryStatusDescription
Appserver01 Time Synchronization    True    OK
Appserver01 Heartbeat               True    OK                      
OK
Appserver01 Key-Value Pair Exchange True    OK
Appserver01 Shutdown                True    OK
Appserver01 VSS                     True    OK
Appserver01 Guest Service Interface False   OK