ITunes is not letting me buy music and is making me answer security questions when just a few days before it was letting me buy music. What do I do?

iTunes is making me answer a bunch of security questions that I never set up. It is making me do that before I can buy my music. So I can not buy music. But a few days before I had no trouble using my iTunes $ to buy songs. What do I do to fix it and be able to buy music again?

Reset the security questions
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

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HT5312 why do i have to answer security question when i make purchases on itunes store?

why do i have to answer security question when i buy songs on the itunes store because it's saying that if i do not answer the questions right now then it will lock my itunes account

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95516)

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email addr

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email address

Go to http://iforgot.apple.com to get help with your password.

I bought my i pod touch from us but i live in india .i have been using this from many days fr just a few days before something went wrong with it and the date and time has changed what do i do?

i bought my i pod touch from us but i live in india .i have been using this from many days fr just a few days before something went wrong with it and the date and time has changed what do i do?

Have you went to Settings>General Time&Date and correct the time. Make sure the time zone is correct too. Also go to Settings>General>Inernational and make sure the Gergorian calender is selected.

HT1689 me and my husband both have iphones 4 on the same itunes account but he cannot purchase anything cuz it keeps sayin its a new device and he needs to answer security questions.the questions are not what we set up the acct with. help!

My husband and I both have i phone 4 on the same itune acct but his phone is saying its a new device and will not let him buy anything off of our acct without answering security questions. these questions are not the ones we set up the acct with. my iphone device is not having this problem. Help!

I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
Thanks again for "anyone" that can help me!!!

My iphone recently started making me answer security questions. I do not know the answers and I was wondering if there is anything I can do. I cannot buy anything at all.

I am furious. Apple has just recently started making me answer secrurity questions. The problem is
I don't know the answers. I cannot buy anything. They said my since it was the first time purchasing on my phone that I had to. The thing is I have PURCHASED many things on my phone. Please HELP

Other people have also posted recently about being asked the questions despite it not being the first purchase on the computer or device.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

After I updated my iPod it would ask me to answer security questions when I tried to buy music but I never answered the questions

After I updated my iPod it would ask me to answer secuirity questions when I tried to buy music but I never answered the questions in the first place

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95133)

HT5312 Help!!! I am at my wits end. Can anyone tell me how to have my security questions re-set? Truth is I do not even remember the questions and so dont know the answers I keep getting refered to 'answer security questions' when I reset my password hel

Hi can anyone help me with the solution to get my security questions and answers re-set?
I have done everything the site asks you to do/ reset passwords/ confirm re-send mail and so on BUT the site still does a 360 back to answer security
questions to confirm your identity....that is the point -I do not rememeber the questions and certainly therefore dont remember answers to questions that I am supposed to recall....so what do I do?
For the last 8 months ++ I've gone full circle and am at my wits end?
Anyone have some deep wisdom on this issue
Thanks and regards

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

TS3297 the iTunes store is making me answer security questions that I don't know the answer to and it won't let me purchase music if I don't answer the questions so what should I do?

Please help me I just purchased an iTunes card and I want to use it immediatly

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

HT1414 I have a nano the old one or first gen as y'all call it. With the new itune program I am unable to purchase songs. It ask for security questions I just do not remember any of it. I owned on 3 cars, I have been in only two states, I had only 3 job

I HAVE A FIRST GEN NANO, WITH THE NEW UPDATE TO ITUNE PROGRAM I AM UNABLE TO PURCHASE MUSIC. I DO NOT REMEMBER SECURITY QUESTIONS. I HAD ONLY 3 CARS, LIVED IN ONLY 2 PLACES AND HAD ONLY 3 JOBS. THE SERIAL NUMBER IS NOT ON FILE AND WAS TOLD THAT I HAD TO PAY FOR SERVICE. I HAVE MONEY ON MY ACCOUNT AND WOULD LIKE TO KNOW HOW TO GET IT BACK. I DO NOT WANT TO BUY ANOTHER DEVICE FROM APPLY. HELP PLEASE

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75684)

TS1277 iTunes rep early ask me to answer security questions I've never been ask before and then tells me the answers I give are incorrect

Y'all keep asking me security questions that I've never answered before like what city did I get my first kiss? When I answer it tells me my answer is incorrect! Really???!!!

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75380)

HT5312 I don`t remember setting up security questions and if i did i don`t remember the answers (all of a sudden I am now asked to answer security questions when I have never been asked in the past???) I have no rescue email either

I have been buying itunes for about a year and a half with no trouble and within the past month everytime I tried to buy music it keeps asking me for answers to security questions that I do not know the answers to as I don't even remember doing this when i started with itunes - AND I won't have an alternate recovery email as I only have one email.
I have attempted three times now to go through apple support to no avail as i keep giving them my phone number - no one calls (cause I am home each time the date I check off) and then I get an email saying we tried to contact you but there was no answer! very strange!!!!!!!!!!!!!!!!!!

You can only get reset info sent to a rescue email addres, which is not the same thing as an alternate email address - they are different settings/addresses on an account. If you don't have a rescue email address (and you can't add one without being able to answer 2 of your questions) then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

TS2446 I tried to download an app and it made me answer security questions that I didn't know now I'm locked out of my apple ID till I get them right what do I do?

When I tried to download an app that was 0.99 cents it asked me to answer some security question. I put in my password and the questions popped up( I don't remember ever giving an answer to these questions). After a numerous amount of try's it locked me out of my apple ID and said I can not buy anything until I get the questions right. I was wondering if there was any way for me to find them out, because there is no I forgot option to click on. If so how can I find them out?

You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

\how do i answer security questions when i havent set them up,ive tried to do this many time and it always says that this isnt what was set up

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

What do I do when I want to get an app and I need to answer security questions but I don't know them

What can I do when I'm tying to get an app but then it asks me to answer to security questions but I don't know them

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

ITunes is not letting me buy music and is making me answer security questions when just a few days before it was letting me buy music. What do I do?

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