TS1277 iTunes rep early ask me to answer security questions I've never been ask before and then tells me the answers I give are incorrect

Y'all keep asking me security questions that I've never answered before like what city did I get my first kiss? When I answer it tells me my answer is incorrect! Really???!!!

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75380)

Similar Messages

  • I've logged onto iTunes, but it's asking me security questions because it's a new device, and I'm getting the answers wrong, but iTunes wants to reset but send the new passwords to my ex partners email address how can I get round this.

    I've logged onto iTunes, but it's asking me security questions because it's a new device, and I'm getting the answers wrong, but iTunes wants to reset but send the new passwords to my ex partners email address how can I get round this.

    I believe part of the recovery process is you get an e-mail allowing you to reset questions.  If that e-mail isn't correct either because your son set it up then you really have no option but to ask Apple again.  They are getting strict abotu security and given the number of "My iTunes account got hacked" posts here I can guess why.  They have no way of knowing you really are the owner of the account.  It's like me going to a policeman and saying, "See that car over there?  That is mine, can you open the door for me?" and the police opening it on that basis alone.
    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • How do I answer security questions I've never been asked?

    How do I answer security questions I've never been asked? My one laptop will allow me to log in and view my account information - but not purchase without answering 'security' questions, which I can't answer correctly because I've never answered them before!! The other laptop will not accept my password, it just keeps re-appearing!! No error message, just comes back ...

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

    What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • I just used a firewire connection to transfer files from an older MAC to a newer MAC. My newer MAC has lost all that was on it, and all the applications are opening like they have never been used before and asking for Rosetta. Help!!!

    I just used a firewire connection to transfer files from a PowerBook G4 to a MacBook Pro. The MacBook Pro has lost all that was on it, and all the applications are opening like they have never been used before and asking for Rosetta. How do I find all my files on the MacBook Pro, or undo what I have done???

    IGNORE the last post: he thought you are using Lion or Mountain Lion.
    Since you are using Snow Leopard, you need to install Rosetta.  It can be found on your Snow Leopard Install DVD in the Options section.
    Once installed all should be well again.
    Also, if your computer is connected to the internet when the Dialog Box about PowerPC applications comes up, it MIGHT allow you to download Rosetta from the internet.  There has been some discussion that Apple has discontined internet download of Rosetta into Snow Leopard.
    Someone else will have to address your lost files problem.

  • TS2446 Hello. I know my password but I was locked out because of security questions I've never been asked before? V

    I've been locked out of iTunes because it asked me security question I've never answered before. Don't know what's going on?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (89605)

  • TS1424 Every time i want to sign in to my account i receive the error message that my apple id has not been used yet and then i get the message to contact the itune support

    Every time i want to sign in to my account i receive the error message that i need to contact itune support

    Welcome to the Apple Community.
    Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

  • HT1918 apple id is asking me security questions that i never selected

    In order to make a purchase on itunes, apple id is asking me security questions that I never selected, Does anyone know how to change the security questions?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Is it possible to download ebooks from amazon into itunes and then sync to the ipad2 without wi-fi?

    We have an ipad2 without wi-fi or 3G. We download games with itunes onto a PC and then sync to the ipad. We are not able to do this with ebooks using kindle or nook for ipad. Is wi-fi necessary in order to download books from Amazon/ Barnes & Nobles?

    It is necessary for Amazon's Kindle app as you download the ebooks directly (wirelessly) into the app from the Amazon site, it's not done via iTunes (I don't think that there is any other way, though I haven't checked their website). Don't know about Barnes & Noble as I havn't used it. If you don't have a wireless network yourself do you have any coffee shops etc nearby that you could use for downloading the ebooks ?

  • My itouch is asking me for answers to security questions that I never answered and it won't let me buy anything from the iTunes store.  I tried a hard reset to original settings but it still asks for answers.

    My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store.  I tried a hard reset to original settings but it still asks for answers.  How do I reset the security questions or get rid of them appearing altogether?  I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.

    See Kappy's previous discussion.
    HT5312 How to recover security...: Apple Support Communities

  • Long story short....I restored my computer to an earlier point using time machine and now all of the previous back-ups are gone. My question has to do with itunes...is it possible to restore my itunes library to the most recent backup because the restore

    Long story short....I restored my computer to an earlier point using time machine and now all of the previous back-ups are gone. My question has to do with itunes...is it possible to restore my itunes library to the most recent backup because the restore that I did was in march and the latest backup was in may....the reason being is that there were app that i had downloaded that are in my most recent back-up, that were not in the backup I restored to. Is it possible to just restore one application ie)itunes?

    See this post.
    tt2

  • HT5312 why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put

    why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place

    1. Because if you could, someone who breaks into your account could do it as well.
    2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96882)

  • TS2446 i cant remember the answers to my security questions.  i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. how do i fix this?

    i cant remember the answers to my security questions.  i have reset my password and added the recovery email account but still cant figure out how to purchase new content. it asks me the same security questions. i also have a temp pin. how do i fix this?

    If you've just added an address to your account then it will be an alternate/secondary email address, a rescue email address can only be added by answering 2 of your security questions. If you already had one on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email addressthen you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • ITunes is not letting me buy music and is making me answer security questions when just a few days before it was letting me buy music. What do I do?

    iTunes is making me answer a bunch of security questions that I never set up. It is making me do that before I can buy my music. So I can not buy music. But a few days before I had no trouble using my iTunes $ to buy songs. What do I do to fix it and be able to buy music again?

    Reset the security questions
    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c

    My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114119)

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