Lack of decent support..

Do Adobe care about their customers, their support service is beyond rubbish. Online support systems are great if your issues are covered, but when you have a product that simply refuses to work no matter what you do and the support base send you round and round in ever frustrating circles it leaves a person feeling raped. I pay for my product and only Reader Pro works, nothing else...and to make matters worse Creative cloud refuses to uninstall and I cannot install a new one over the top. Every application has to be uninstalled manually with a reboot each time...how much effort would it be to have a mass uninstall for the whole thing? saves me wasting days of my life on this nonsense.
Can someone from Adobe answer these points I raise, you do you simply not care enough....??

>mass uninstall for the whole thing
Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall

Similar Messages

  • Lack of Migration support for 6.0 & 10g users

    Hi,
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    After raising an SR, it turns out that migrating from previous versions is unsupported until 11gR2.
    This puts me in a tricky spot as one of the main business drivers to adopt 11g is product upgrade.
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    Backwards compatability is therefore very important to the existing user base!
    So, questions for Oracle:
    1. Can you please reconsider the lack of migration support for R1?
    2. if this feature cannot be working for R1, what is the expected release date (even if its just a quarter) for R2?
    3. To save my time, is there a list of what other features are not for going to be available in the Beta / R1 release?
    As a Beta tester my time is precious, and I need to know what I can expect to work, rather than report issues only to then find out that its not supported...
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    Hi Ian,
    You are right in the sense that upgrade will be supported in BPM 11gR2. More specifically, the upgrade will support OBPM 10gR3 to BPM 11gR2. Customers in older versions of OBPM and ALBPM will need to upgrade to OBPM 10gR3 before attempting the upgrade to BPM 11gR2. To upgrade to OBPM 10gR3, there are a series of pointers in our documentation on how to do this. I can explicitly provide links if you are interested in this mandatory upgrade before moving to BPM 11g.
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  • Lack of Tech Support and inferior product

    So tired of this lack of tech support for the G2. I'm on my second one. First one had a headphone jack issue that caused the mic to stop working, now this one is doing that, and to top it off I've had to do 3 factory resets in order to send picture messages. Fed up with this.

    Headphone jack is basically shorting out the phone. This is a refurbished "like new" one and I've only had it a month maybe.  The first phone I had replaced on the warranty. If you barely moved it, it would register as you having unplugged the headphones. Eventually it got to the point where the microphone wouldn't work either. So people could talk to me, but I couldn't talk to them. I've tried multiple headphones and auxiliary cords, they all do the same thing. I've googled the problem and it's a known issue with this phone, at least know by the customers, perhaps not acknowledged by LG.
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  • Nokia 1520 shortcomings and lack of proper support

    I have been given a Nokia 1520 as a gift (after i had suggested i liked it). I have owned it for 3 weeks roughly and it's been a total saddening experience. Amongst the countless issues i am meeting are:
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    - The OS won't allow users to select single words or place the cursor in a specific position inside a word. This can be done in some places but not everywhere.
    - Bing Translator honestly sucks and there is a huge shortage of dictionaries and language related resources in the market (nothing comparable to Pleco or Hanping
    - Lack of a decent notification bar and a LED telling people they got mail or messages or calls when the phone is muted. This caused me to lose two important jobs.
    - Very poor/shaky reception for the phone and Internet. Where my Galaxy Note 2 works full broadband, the Nokia connection goes up and down or is none at all.
    - I took the device to Nokia Support Centre in Taipei and the person in charge was a kid who not only didn't know anything about the, now well known, issues of the device but he also got very arrogant, talking carelessly and with a very bad attitude and claiming "people shouldn't buy phones without being able to use them" and "if you tried it before why you complain now?". Tested the phone for 2 seconds and he decided it had no issues, so apparently no chances to have the phone sent for a repair/substitution.
    Is this the path Nokia and Microsoft are taking with Windows Phone?
    I am so disappointed that i am considering reselling the thing and going back from where i came from, IE Android.
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    This would appear to be a genuine issue with the 1520. Do not have one so could not comment
    - Yes indeed i can grant you it's genuine. Haven't sent an email in the last 2 weeks. Just too frustrating. 
    I know there is several Chinese language settings but as I am not Chinese could not comment beyond this is not something Nokia could do anything about as it is a core OS issue and not a hardware/firmware one.
    - Well, it's easy to see if you have doubts. Enter: Settings-Keyboard and go search for any form of input that says "Traditional Chinese with Pinyin (PinYIn is the romanization of chinese characters. You type say "Wo" and the chinese character for "I" pops up amongst other choices. This has been existing from day 1 in any decent keyboard. It has been requested at MS suggestion board 3 years ago. Is still to be implemented. I find it hard to think how they can sell these phones here (especially considering the relations between China and Taiwan and the fact they use simplified/traditional respectively). It's not only a mad marketing move, it's also politically sensitive. No one normal does that here, believe me.
    There's several swiping keyboard shortcuts such as typing special characters or numerals (tap hold the 123 key and swipe to the desired character)
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    As long as the app does not use it's own code anywhere you want to enter text tap and hold to have the cursor appear and swipe to the location wanted.
    - Then do a test. Take an email sent by someone else. Then go to the portion of text he sent you in the REPLY mail you are writing and try to select one of the SENDER's words. You'll see it's impossible. Then move down and try to select a single word of your reply. You'll see it can be done. Different menus pop up based on where you are or which app you are.
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    Never used it, as far as I heard especially since tha latest (recent) update this got a lot better)
    You don't. Try to be a foreigner permanently based abroad and the usefulness of these tools (Dictionaries, translators, etc.) will appear immediately, especially when you have to handle or even study characters based on ideograms. Now, Android (Which i insist in saying i don't like due to their philosophy), offers not only a good mobile translating app (including a function where you take a picture then just scroll your finger on the words you want to be translated and translation pops up in a moment) but if you don't like it you can also find a wide choice of tools (Pleco and Hanping being among them and their developers having no intention to expand on WP for now and some not even in the future). In this perspective, what for you is useless or secondary, for people like me (and other expats who do business and work abroad) is a killer application. Google got it. Microsoft and Nokia, it seems, don't.
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    Those are not Nokia owned nor operated stores, go complain to them
    Let me explain you a basic of marketing so you understand when it's not the case to defend a brand beyond reasonable limits even when you administer their blog.
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    This phone, as is, is no game!

  • DISAPPOINTED AT THE LACK OF CUSTOMER SUPPORT IN TR...

    Hi all,
    I want to share my BT experience with you.   I have been up to now a happy BT Infitinty customer.   At the start of July I informed BT of a house move at the end of July.  I happily signed for a new package, NO BRAINER as far as I'm concerned.
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    Nigel L Bevan
    Solved!
    Go to Solution.

    I agree in the lack of support and not only its that the lack of knowledge within the stupid call centres.
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    the engineer explained everything was fine at this end and to contact B.T. since we have no dsl light on at all yet lines are working ok. I first had to wait in a queue for 30 mins then i told the man who answered the full story that we had no problem here but no infinity and engineer had to leave without setting it up. the man started prattling on about did i have my modem plugged in and what lights were on and did I try a reset!! "HELLOOOO" once again I said the engineer just left and its set up fine and there is no dsl light!! He then asks me if my phone line is working after I already told him I was calling from house phone and its working fine.
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    I have spent the entire day trying to get this sorted out and all i have had is pathetic excuses and a help team that really can do nothing for anyone!! It seems they are only there to passify disgruntled customers pass you around their call centres taking the P*@$ winding you up and nothing more. If anything they make everything worse. terrible customer service and wouldnt reccomend to anyone especially if your easily stressed out.
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  • Aperture lack of DNG support unfortunate

    It's difficult to understand why Aperture does not offer support for Adobe DNG files. 
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  • VERY dissapointed by lack of Mac support

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  • Lack of Keyframing Support in FC Express HD

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    iMac G5   Mac OS X (10.4.3)   2.1 GHz with i Sight & 20" Display

  • Apple ID - Lack of Business Support

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    You are alone.

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